Final Chapters: Operations (Practice Questions)

PERT

Analyzing and sequencing tasks and then estimating the time needed to complete each task are the first two steps in developing a _______ chart.

1. shorter time between orders and payments 2. less staff is required to process orders 3. any department can see the status of an order at any time

Which are the following benefits of enterprise resource planning (ERP)

six sigma

______ _______ quality detects potential problems to prevent their occurrence in order to control quality through the use of benchmarking standards

markets

a key to developing growth is providing goods and services to developing ___________

similar equipment and functions are grouped together

a process layout is used in production when:

form

an example of ___________ utility is when a butcher produces a specific cut of beef

constantly produce what the customer wants

in order to be quality organization, a firm must:

1. less resources 2. less time

lean manufacturing uses:

1. build and deliver products in response to customer demands 2. provide an acceptable quality level 3. provide everything at the lowest possible cost

select the three basic requirements of production

facility layout

the physical arrangement of resources in the production process refers to:

purchasing

which term describes the act of buying of all materials needed by the organizations

facility location

_______ is a significant question because, once the decision has been made an implanted, the firm must live with it due to the high costs involved.

intermittent

a short production run with frequent adjustments to machines is considered a ____________ process of production

producing large quantities of a few types of products

an assembly line or product layout is used in production when:

information technology

because of _________ _________ businesses can remain competitive while having more flexibility in choosing their locations

customize

making a unique product or providing a service to a specific individual means to do what?

a limited variety of products

mass production focuses on producing:

customers

sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential

continuous process

what process requires production runs that turn out finished goods over time?

1. employees are in touch with company and customers right from home 2. less dependence on locating near sources of labor 3. firms may choose less expensive locations

which is a benefit of telecommuting

1. to identify projects in process 2. to trace a production process 3. to determine stages of a project

which of the following is a reason to use a gantt chart?

environment

working from home via computer and communications technology is called ___________

operations management

a specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of: