Final Exam

_____ is a theory of motivation that holds that worker satisfaction is influenced by employees' perceptions about how fairly they are treated and compared with their coworkers.

Equity theory

_____ are marketing events or sales efforts that stimulate consumer buying.

Sales promotions

Public relations departments: -do all of the above -write speeches for corporate officers -furnish company speakers for business and civic clubs -encourage employees to take active roles in community organizations -write press releases

do all of the above

Companies that are trying to lower employee absenteeism are: -eliminating advance-notice requirements for tardiness -eliminating formal attendance policies -doing all of the above -providing on-site day care for employees' children -occasionally allowing employees to refuse to work overtime

doing all of the above

T or F: Expropriation is a political risk in which a country seizes the assets of a foreign firm and does not compensate the firm.

false

T or F: Researchers predict a glut of better-educated and more highly skilled workers.

false

T or F: The Uruguay Round of trade negotiation is an agreement that only affects trade among Latin American countries.

false

T or F: With the goal-setting theory, managers have learned that easier goals motivate more effectively than challenging ones.

false

T or F: A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control.

true

T or F: For most corporations, physical-distribution activities are usually the responsibility of the marketing department.

true

T or F: The informal channels of communication of an organization are often referred to as the grapevine, the rumor mill, or the intelligence network.

true

T or F: Types of promotional goals include creating awareness, increasing the use of products, and identifying potential customers.

true

_____ is the efficient management of the acquisition of raw materials to the factory and the movement of products from the producer to industrial users and consumers. -Material handling -Distribution -Intermediation -Exchange -Transportation

Distribution

_____ is the term used for efficiently managing the acquisition of raw materials to the factory and the movement of products from the producer to industrial users and consumers.

Distribution or Logistics

_____ is the process of dividing the work and assigning tasks to workers.

Division of Labor

_____ is the act of charging a lower price for a product in foreign markets than in its home market in order to win customers or get rid of a surplus.

Dumping

_____ is a trade agreement among Argentina, Brazil, Paraguay, and Uruguay that eliminates most tariffs among the member nations.

Mercosur

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT: -freedom of workers to come and go at will -that workers are positively motivated -giving employees more responsibility -constant and close supervision -trusting workers to work hard on their own

constant and close supervision

A _____ process uses long production runs that may last days, weeks, or months without equipment shutdown.

continuous

T or F: According to Maslow's hierarchy of need, the most basic needs are the social needs.

false

U.S. plane manufacturer McDonnell-Douglas has authorized Mitsubishi Heavy Industries, a Japanese company, to use its trademarks, patents, and other proprietary knowledge to manufacture F-15 fighter planes. Mitsubishi Heavy Industries pays McDonnell-Douglas. This is an example of: -contract manufacturing -licensing -franchising -exporting

licensing

The _____ organization is a design with direct, clear lines of authority and communication.

line

The ______ refers to the levels of management within the organization. These levels usually conform to the shape of a pyramid. -authoritative span -managerial hierarchy -subordinated unit -control matrix -functional group

managerial hierarchy

The ability to manufacture many goods at once is called _____ production. -general -mass -open -aggregated -centralized

mass

The European Union (EU) bans the importation of hormone-fed U.S. beef and bioengineered corn and soybeans on safety grounds although Americans eat this food every day. This ban is so consumers in the EU will buy domestic beef and products made from domestically produced corn and soybeans. This ban is an example of: -protectionism -ethnocentricity -countertrading -free trade -dumping

protectionism

According to Frederick Herzberg, job _____ include the work itself, responsibility, and achievement.

satisfiers or motivating factors

T or F: Site selection is a part of production planning.

true

______ is the legitimate power granted by the organization and acknowledged by the employees. -Cooperation -Centralization -Functionalization -Authority -Coordination

Authority

____ is used to schedule big projects, production and operations managers break complex operations into smaller tasks and estimates the time needed to complete the key tasks. This scheduling system was developed in the 1950s for building and maintaining chemical plants.

Critical path method (CPM)

What management function is production manager Cedric Stein using when he orders aluminum component parts (bumpers, drive trains, etc.) to be used in the production of Audi cars in Audi's Neckarsulm plant? -purchasing -recruitment -coordination -delivery -materials requirement planning

purchasing