Final Exam quiz review

What is true about conflict in relationships?

Conflict is inevitable in most interpersonal relationships.​

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:

paraphrasing

According to the perceptual view of emotions, what occurs second?

perception of event

According to the cognitive labeling view of emotions, what occurs second?

physiological repsonse

The concept of emotional intelligence was first introduced by:

Daniel Goleman

In relationships, many people do not report violent or abusive incidents. True/false?

True

________ in interpersonal relationships involves believing in another person's reliability and emotionally relying on that person.

Trust

What is a mnemonic?

a memory aid

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

ambushing

Which type of nonlistening actually involves listening very carefully to a message?

ambushing

Management of what we feel inside ourselves is called:

deep acting

A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is:

defensive listening

One of the two dimensions of trust is:​

emotional reliability

​The strongest level of confirmation is:

endorsement

What are the forms of confirming communication?

equality, description, empathy, provisionalism

Describing his romantic relationship, Bob says, "I fell in love the moment I saw Doreen. It was a classic case of love at first sight, and I still light up whenever I see her." Bob seems to have which style of loving?

eros

The three primary styles of love are:​

eros, storge, ludus

According to the cognitive labeling view of emotions, what occurs first?

external event

What are external pressures to friendships?

geographic location, competing demands, major transitions in life, lifestyle changes

During the ____ phase of romantic relationship deterioration, individuals try to make sense of what the relationship meant, why it didn't work out, what it meant, and how it affected them.​

grave dressing

According to Eric Berne, games:

hide the real issues in conflicts

Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:​

honor one need and ignore the other

Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following:

hostile mindreading, offering counterproposals, disconfirmation, self-summarizing

Which statement does NOT provide good advice for sustaining a confirming climate?​

ignore criticisms

Three dimensions of committed romantic relationships are​

intimacy, commitment, passion

In the ________ phase of romantic relationship deterioration, relational partners may begin to consider alternatives to the relationship.

intrapsychic

Which type of nonlistening involves listening only for content and ignoring the relationship level of meaning?

literal listening

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:​

lose-lose

Which type of communication involves openness to other points of view?​

provisionalism

Friendships generally begin with:​

role limited interaction

Giving priority to one dialectal need and neglecting the other is known as:​

selection

A form of nonlistening is ______, which involves focusing only on particular parts of a message

selective listening

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions shopping to get some new clothes and good novels for Deena, she listens attentively. This is an example of ________, one form of nonlistening.

selective listening

Mari and her partner respond to the tension in their relationship by deciding to spend part of the weekend together and part of it engaged in separate activities in order to balance their needs for autonomy and connection. This response to relational dialectics is not called:​

separation

People socialized in masculine speech communities tend to achieve closeness in interpersonal relationships primarily through:

sharing activities

A common form of expressing feelings INEFFECTIVELY is:

speaking in generalities

Which type of communication is confirming because it feels open, honest, and unpremeditated?

spontaneity

Ngoc and Nikole have been friends for many years and share a high level of trust. Their friendship is best described as being in the ________ stage.​

stabilized friendship

Of her marriage Myra says, "It wasn't like we ever really fell in love. It was more like we grew together kind of gradually. I think of my husband as my best friend." Myra seems to have which style of loving?​

storge

Which kind of love grows out of common interests, values, and life goals?​

storge?

What involves controlling the outward expression of emotion?

surface acting

The cycle of abuse is...?

tension, explosion, remorse, honeymoon

We are most likely to engage in emotion work when we:

think what we are feeling is inappropriate

What are Japanese styles of business?

understating your own initial position, ​planning to spend a long time discussing issues before moving toward a decision, ​avoiding confrontation, ​working to make sure that both parties succeed

What is good advice for listening supportively to someone who is sharing emotions?

use paraphrasing to show that you understand how the other person feels

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting go on." Judy is:

using minimal encouragers

The most active and interpersonally constructive response to relational conflict is the ________ response.

voice

According to your book, all of the following is included in the nature of friendship:

willingness to invest, emotional closeness, trust acceptance

The clearest indication that a friendship is in the waning stage is:​

​less quality and quantity of communication

Which of the following comments would likely be made during the invitational stage of romantic relationships?​

"Are you also a communication studies major?"

Marge says to Homer, "I don't want to hear it, you cannot change my mind". These statements illustrate:​

certainty

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that:

claims superiority of the speaker

​Chris says he loves Betsy, but he's not sure they have a future together. Chris's feelings toward Betsy indicate he loves her but isn't:

comitted

What are some conflict management skills?

communicating supportively, owning your feelings, thoughts, and issues, imagining how you will feel in the future, listening mindfully

The _____ view of emotions posits this model: stimulus > physiological response > emotion.

organismic

During a student speech, the campus lanscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing _________, one of several listening obstacles.

noise

​Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:

win-lose

Unlike most relationships, friendships:

are voluntary

According to relationships counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?​

autonomy/connection

Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of:

being mindful

While listening to the lecture, Carlos being to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of:

being mindful

"Stop bothering me!" and "I feel we should work as a team" are examples of:

counterfeit emotional language

Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?

counterproposals

During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern?

cross-complaining

After taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma angrily replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates:

defensive listening

For individuals socialized in feminine speech communities, closeness in interpersonal relationships is primarily achieved through:

dialogue

What are forms of constructive communication?

dual perspective, compromises, sensitive listening, listening for clarification

In which stage do partners typically engage in contracting?​

later

The most interpersonally constructive but passive response to relational conflict is the ________ response.​

loyalty

In reference to her love life, Mary says, "I like to shop around. It's a challenge to try to get someone interested in me, but I'm not looking for anything permanent." Mary seems to have which style of loving?​

ludus

Which kind of love sees love as a game?​

ludus

Lawrence is having trouble listening effectively in her advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he present such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

message complexity

Which kind of love is practical love?​

pragma

The three secondary styles of love are:​

pragma, mania, agape

Most scholars think that most emotions are:

socially constructed

What is the American style of business negotiation?

working to win all you can, overstating your initial position to establish a strong image, keeping your bottom line a secret from the other person to preserve power and gain the most, being adversarial

What are the five principles of interpersonal conflict?

​Conflict is both natural and inevitable in interpersonal relationships, ​conflict influences its resolution and its impact on interpersonal climates, ​conflict can be directly communicated or covertly expressed through indirect communication, ​conflict styles and meanings are shaped by social location--membership in cultures and social communities.

In terms of love styles, all of the following statements are true

​love style is part of an overall system, ​love style is affected by all other aspects of a relationship, most people have a combination of styles, ​individual styles are not necessarily good or bad