FM Ch 2 and 3

List the ways a facility can receive corrective maintenance work orders.

-task is matched to tradesperson -issue per contract or trade requirements -work orders based on actual equipment runtime data

Name 5 reasons why a facility operation would want to outsource services that it could provide in-house?

1. gets the job done in the most cost effective manner 2. eliminates the supervisory requirements associated with labor intensive work 3. affords greater opportunity to have undesirable personnel dismissed 4. provides more consistent and higher quality work 5. facilitates compliance with government regulations that require specialized licensing

What is an approved equal?

Allows the contractor to offer the owner a substitute product for one specified in the bid documents

How is an SLA different from a standard service contract?

An SLA (Service-Level Agreement) is different in that it focuses on the final outcome of the work performed, rather than on the methods and materials used in getting to that outcome

When should the FM ask for a cost breakdown of the work items in a bid?

Any good bid document requires a cost breakdown that provides prices for tasks and items

Lean maintenance strives to eliminate __________.

Any process, operation, or material usage that does not contribute to an efficient maintenance operation

What is CMMS and what does the FM need to have in place in order to institute CMMS at a property?

Computerized Maintenance Management Systems-automated tool that allows the facility to keep records of items in the parts inventory. FM needs accurate order history

What are the advantages of performing a PCS report in-house?

Cost control, familiarity with the facility and the goals of the organization, firsthand historical knowledge of facility physical and operational changes, quick report turnaround

What are the advantages in having third-party consultants perform a PCS report?

Depth of knowledge and experience, detachment from the facility, and professional and/or legal record

Explain the different reasons why the duration of a contract for services is important.

If there is an automatic renewal, incase the FM is unhappy with the work. Termination date is important so written notification can be given to contractor. Notification prevents automatic contract renewal. Duration is also important incase FM likes the work but wants a lower prive

Why is it important to have a bid form?

It makes comparisons and evaluations easy

Discuss how zone maintenance can save a facility money

It shortens the distance that maintenance technicians must travel to answer alarms, get parts, tools, supplies-saving money and time

Explain the difference between open bidding and closed bidding

Open-any qualified contractor can bid Closed-only open to select few pre-qualified contractors

How do predictive work orders differ from preventative work orders?

Predictive-directing maintenance personnel to utilize diagnostic tools to evaluate equipment condition Preventative-work done to keep a piece of equipment in good operating condition and to prevent failures Predictive maintenance utilizes diagnostic tools to estimate when maintenance should take place based on the actual status of the equipment, rather than maintaining equip. to a manufacturer's schedule (as in the case of preventative)

Describe how a PCS report can aid the FM in developing a capital budget and a maintenance budget.

Report provides the FM with building, equipment, and site condition data that help them define their budget

Describe how a walk-through is used in the construction process

Site visit that lets contractors see what they are bidding on and see any site conditions that may affect how they work. Prevents misconceptions about area and scope of project

In what ways can outsourcing be limited or restricted in the United States?

Union rules in employee contracts may sometimes prohibit or limit outsourcing

When should a facility or property utilize the services of a maintenance management contractor?

When the corporation wants to focus its efforts on its core functions, concentration on profit center components