Fundamentals for success in Business

Which of the following is not true about Corporate Social Responsibility?

(A) It can be framed as a response to public backlash for a long track record of harming environments;

Why is Corporate Social Responsibility important to an organization and its local community?

(A) It helps promotes a caring company culture

XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the chemicals in the wipes do not break down well in the environment and the plastic container is definitely not biodegradable. This is an example of _______

(B) greenwashing

Who is considered a company stakeholder

-unions-employees-investors-suppliers-consumers-local and national governments-communities

What are three interrelated dynamic processes that cause employees to join and leave organizations

1. Attraction 2. Selection 3. attrition

What are the 4 concepts that comprise the CVF model

1. Clan: It tends to be more family oriented and flexible and less structured and has a more extensive hierarchy (e.g., small start-up business). 2. Hierarchy: It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies). 3. Market: It tends to be externally focused on competition and profits and less flexible (e.g., security companies). Adhocracy: It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses).

What are the two types of organizational structure

1. Mechanistic 2. Organic

What are the big 5 personality traits (OCEAN)

1. Openness: inventive/curious vs. consistent/cautious. People who have a high level of openness are curious, original, creative, and open to new ideas. A.dhocracy 2. Conscientiousness: efficient/organized vs. easy-going/careless. People who are conscientious are organized, punctual, and dependable. Hierarchy. 3. Extraversion: outgoing/energetic vs. solitary/reserved. This refers to people who are outgoing, talkative, and sociable. Market. 4. Agreeableness: friendly/compassionate vs. cold/unkind. Those with a high level of agreeableness are tolerant, sensitive, trusting, and kind. Clan culture. Neuroticism: sensitive/nervous vs. secure/confident. People with neuroticism are anxious, irritable, and moody

What are the three categories of skills a manger must possess

1. Technical 2. Communication Analysis

Provide an example of when personal and professional ethics may conflict:

A judge believes marijuana should be legal, but professionally he has to punish those who break that law.

Why was Sabanes0Oxley Act (SOX) passed

A law aimed at improving corporate transparency by requiring clear reporting practices- passed in response to several highly publicized corporate fraud cases- makes it unethical and illegal to deceiver shareholders, creditors, and the public at large

Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture?

Adhocracy

What is the purpose of the CVF model

Assess organizational culture and organizational dynamics. Developed buy quinn and Cameron. One axis indicates whether the organizations culture is eternally or internally focused. The other axis indicates whether a culture functions better in a stable, changing environment.

What is the role of frontline management

Assigning employee tasks, guiding and supervising employees on day to day activities. Making recommendations and suggestions and helping with employee problems.

Why is understanding the difference between process and relationship management important

BPM seeks to improve business performance internally, while relationship management focuses on external consumer and vendor satisfaction

What steps can organizations take to encourage transparent practices

Businesses can conduct annual training sessions, develop company-wide code of ethics and establish a corporate culture that values ethical behavior and condemns unethical actions

How is a company's CSR approach shaped

By seeing that their community is lacking something that they can provide, earning more profit and reputation Not all companies approach CSR in the same way. Their approach depends on their resources, available assets, and corporate culture. The personal beliefs and priorities of senior management or ownership can also influence the company's approach to social responsibility.

Tina's Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina's Cleaning Team exhibits which CVF culture?

Clan

Define the term communication

Communication can be defined as the process of understanding and sharing meaning. You share meaning in what you say and how you say using oral, nonverbal, and written forms. Imagine you could not communicate with anyone around you. using oral, nonverbal, and written forms. Imagine you could not communicate with anyone around you.

What functions does the HR department provide

Consider the following ethical concerns in the human resources function: · hiring practices and procedures · labor laws and compliance · performance tracking and measurement · conflict management and resolution · DEI initiatives

What functions does the marketing department provide

Consider the following ethical concerns in the marketing function: · data collection and privacy policies relating to user and customer information · brand messaging implications · audience targeting procedures

Which level of management needs the most human skill

First-line managers

What is a manager responsible for

For a group of people, a department, or specific tasks with a company

What job titles are typically held by employees in a first line manager role

Foreman, supervisors, office managers

What attracts an employee to join an organization

Individuals are attracted to organizations that are like themselves in terms of personality and values. If employees join organizations out of attraction to their cultures, they are more likely to perform well

How does a company's ethical behavior impact organizational outcomes

Leaders must design workplace contexts that encourage good behavior. Keeping prosocial values top of mind for employees as they make decisions will deduce the likelihood of transgressions while making workers happier and more productive

Provide an example for each of the following: Legal Ethical Legal unethical Illegal ethical conflicts

Legal Ethical- · As of the 1970s, many companies recognized an opportunity to lower their production costs by moving them overseas as part of a global outsourcing movement. Fashion and apparel companies were among the first to take advantage of the benefits of outsourcing, namely, gaining access to foreign labor markets with cheaper workers and less regulated labor laws. Throughout the period starting from 1970 to the present, employment in American apparel factories has dropped sharply as companies moved production to countries like Indonesia, Vietnam, China, Mexico, and the Dominican Republic. Legal Unethical - · sweatshop abuses and health and safety issues. In 2012, a fire broke out at an apparel factory in Pakistan, killing some 270 Pakistani worker · This example of legal-unethical draws an important distinction. From a legal perspective, these factories may not have broken any laws, particularly in the countries in which they operate. However, ignoring dangerous work conditions is unethical in any sense, regardless of where the workers are located. Illegal ethical- · conflicts in which a person's conscience may be driving an act or sense of moral duty that is in defiance of a law. · The Pentagon Papers Case is a prime example: with the publication of documents the media dubbed the Pentagon Papers. These were excerpts from a study prepared during the Johnson administration that revealed the true nature of the conflict in Vietnam. The public learned for the first time that the United States had been planning to overthrow Ngo Dinh Diem from the South Vietnamese government. They also learned that Johnson meant to expand the U.S.'s role in Vietnam and bomb North Vietnam, even though he stated publicly that he had no intentions of doing so.

What is the role of the marketing department

Marketing This department serves as the "face" of the company and carries out the following functions: · customer and market research—Whenever a new product idea is proposed in a company, the marketing department studies the market to evaluate the chances of the idea's success. It further helps set the pricing and positioning of the product. · target market identification—The marketing department identifies the potential target audience based on the unique selling proposition (the characteristics that set the product apart from the existing products in the market). Marketing This department serves as the "face" of the company and carries out the following functions: · customer and market research—Whenever a new product idea is proposed in a company, the marketing department studies the market to evaluate the chances of the idea's success. It further helps set the pricing and positioning of the product. · target market identification—The marketing department identifies the potential target audience based on the unique selling proposition (the characteristics that set the product apart from the existing products in the market). · branding—The marketing department defines and positions the product and the company in the market to appeal to the target audience. · advertising—The marketing team leads the initiatives to reach out to prospective customers. These initiatives include designing material, slogans, and visuals. The team also implements online advertising efforts such as using search engine optimization and managing social media feed to popularize the brand and the product itself. Those in advertising serve as a liaison to media (The Hartford Editing Team, n.d.).

What is a communication channel

Means of passing info from sender to receiver

Describe a mechanistic organizational structure

Mechanistic organizational structures utilize traditional top-down hierarchy and rigid departmentalization and are best suited to stable environments that contain low uncertainty, such as government agencies.

What are the two parts of oral communications

More effortful and exacting process

conflict of interest

Offering paid services on your time off to a company customer is an example of a

Describe a organic organizational structure

Organic organizational structures are characterized by fluidity and a wider span of control. They work best in unstable, complex, changing environments such as high-tech industries.

What causes an employer to select a candidate

Organizations are more likely to select those who possess skills and values similar to the ones their existing members possess. Just as employees look for companies where they can fit in, companies are always on a quest to find employees who will fit into their current corporate culture.

What job titles are typically held by employees in a middle management role

Plant managers, division managers, department managers

What job titles are typically held by employees in a top management role

President, CEO, executive vice presidents

The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed.

Selection

List the four main levels of ethical issues and provide an example of each

Societal issues: Concerns issues relating to the world as a whole Involvement happens because of the ethics the organization creates out of care and concern for individuals. Stakeholder issues: Concerns policies that affect its customers, employees, suppliers, and people within the community Internal policy issues: Concerns internal relationships between a company and its employees Examples include fairness in management, pay, and employee participation. Personal issues · Concerns how people treat others in their organization · Examples include gossiping at work or taking credit for another's work.

What does an individual contributor use to contribute to a team

Someone who uses his or her personal skills to contribute to a team

Personal Ethics

Speaking the truth, respecting my elders, and never purposely hurting someone are examples of

What is the role of the human resources department

The HR department deals with all employee-related issues, including the following: An organization's HR department advertises jobs and participates in a prospective employee's application and hiring process. Photo by Author, Pixabay is licensed under Pixabay License labor laws compliance—HR personnel must be well versed in the state's labor laws and diligently comply with them. recruitment and onboarding—The department is responsible for advertising open positions, interviewing, negotiating salary and benefits, hiring candidates, and preparing onboarding training material and policy handbooks. payroll compensation and benefits—HR is responsible for accurately calculating salaries and providing benefits such as healthcare, life, and disability insurance; leaves; tuition assistance programs; and any other benefits mentioned in the employment contracts. Internal relations—HR managers mediate any internal rifts and disputes among employees or between the employer and the employees. training and development—The HR team prepares current employees for future leadership and management positions and provides more fulfilling work experience to the employees. Furthermore, the department conducts performance appraisals and runs reward programs to encourage good performance and retain talent. safety and maintenance—HR ensures the maintenance of government-mandated and industry-specific safety standards and conducts workplace safety training to increase safety awareness

IT Functions

The IT department oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly.

HR

The human resources department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training.

Marketing

The marketing department promotes the business and drives sales of its products or services. It provides the necessary research to identify the company's target customers and other audiences.

What factors should be considered when selecting a communication channel

What can convey your message the easiest with what level of interaction is best

Which type of organizational culture provides the best fit for an employee who scored high on openness?

adhocracy

Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind?

agreeableness

Who is considered a whistleblower

an employee who exposes unethical or illegal conduct

Managers with ______ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate.

analysis

morals

are sets of rules that individuals develop based on cultural norms and beliefs

values

are the principles that are counted as most important to the individual

Define the term Cultural Alignment

between an individual and an organization is determined by the level in which the individual's personal traits align with the organizational culture. A greater alignment indicates a more satisfying interaction for both the individual and the organization.

What are some benefits to an organization that has high organizational ethics?

competitive advantage, trust, loyalty, employee morale, pleasant work environment

Which Big 5 personality trait describes a person who is organized, punctual, and dependable?

conscientiousness

Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable?

extraversion

Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable?

hierarchy

Relationship management

involves strategies that govern how an organization maintains relationships with an audience.

performs formal functions such as planning, organizing, leading, controlling, and coordinating. Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership.

managers

Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity?

market

Which Big 5 personality trait describess a person who is anxious, irritable, and moody?

neuroticism

Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas?

openness

According to the book, what is one of the most important causes of attrition

person-organization misfit is one of the important reasons for employee turnover

Define the term personality

personality encompasses the feelings, thoughts, and behavioral patterns of a person. Your personality traits differentiate you from other people. Personality traits are an important factor in determining the person-organization fit and person-job fit as well as alignment with the organization's CVF.

In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC's ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing?

process management

What functions does the research and development department provide

product improvisation—Most products go through a life-cycle curve that eventually declines. Thus, if the company does not invest in innovation, it will quickly lose market share and profitability to new entrants or substitute products. new product development (NPD)—By the process of NPD, companies develop and launch new products in the marketplace to meet the changing needs and preferences of the consumers, increasing competition and advances in technology. product integrity compliance to regulatory standards environment stewardship concerns

ethics

reflects beliefs about what is right and what is wrong.

Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the

subculture

Managers with _____ skills have a firm grasp of the tools, procedures, and techniques imperative to their department.

technical

What is cultural diversity

the existence of a variety of cultural or ethic groups within a workplace. differences between organizational culture and international cultural dimensions and the ways they affect business operations

Define the term organizational culture

the shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business. Considered one of the most important measures of the effectiveness of an organization

Where do an organization's ethics tend to start?

they start at the top and trickle down

Cheyenne Jenkins, VP for a large gas company, wrote a letter to her boss regarding the extremely fraudulent accounting practices in their publicly traded company. She demanded that the company take action. Her letter became public five months after she wrote it and was fodder for national outrage. This is an example of ______________. Cheyenne continues to work while the matter is investigated. She is likely protected under

whistleblowing, Sarbanes-Oxley Act

What is a code of ethics

· A code of ethics begins by establishing the organization's key values and describes the company's obligation to its stakeholders. · The code is publicly available and addressed to anyone with an interest in the company's activities and the way it does business.

Define corporate social responsibility (CSR)

· A manner of doing business that takes into account the economic, social and environmental impact of the company's actions. · deals with ethical problems and solutions associated with solutions · CSR -also called corporate citizenship or sustainable responsible business- is a form of corporate self-regulation integrated into a business model. · philosophy in which a company voluntarily engages in actions that benefit society at large. · these actions include more than just producing a reliable product, charging a fair price with fair profit margins, and paying a fair wage to employees. CSR also includes caring for the environment and acting on other social concerns.

What is the purpose of the world trade organization (WTO)

· Based in Geneva, Switzerland, with nearly 150 members, the encourages global commerce and lower trade barriers, enforces international rules of trade, and provides a forum for resolving disputes. · It is empowered, for instance, to determine whether a member nation's trade policies have violated the organization's rules, and it can direct "guilty" countries to remove disputed barriers International organization that regulates international trade and encourages ethical trade on a global scale.- their goal is to improve the stability and predictability of global trade- members are requires to publish their trade regulations and follow a system that allows external parties to review and evaluate any administrative decisions and their impact.

Define the term Greenwashing

· CSR campaigns are often accused of greenwashing, in which ethical commitments and statements run contrary to actual practices. · When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

Define Ethics

· Ethics encompasses the principles that guide a person's behavior. · Ethics reflects beliefs about what is right, what is wrong, what is just, what is unjust, what is good, and what is bad in terms of human behavior. · It directs how people should behave toward each other, what people should understand about each other, and how people can fulfill their obligations to society and live their lives.

Define the term internal transparency

· Internal transparency is described as the ability of all individuals in an organization to exist in a system of openness, communication, and accountability. · This means operating in such a way that it is easy for others to see the actions are performed. Put simply, internal transparency is the perceived quality of intentionally shared information. Within organizations, this is a complex multilayered system composing company leadership and all employees of the company.4

What is included in a company's Code of ethics

· It includes details of how the company plans to implement its values and vision, as well as guidance for the staff on ethical standards and ways to achieve them. Having such a policy hopefully leads to greater ethical awareness, consistency in application, and avoidance of ethical disasters

What is the McKinsey 7s model

· Mechanistic organizational structures utilize traditional top-down hierarchy and rigid departmentalization and are best suited to stable environments that contain low uncertainty, such as government agencies. · It can also be said that an organization's structure is the framework of the implemented culture where the culture dictates how the company should be structured. Organizational structure directly affects a company's culture due to the placement of individuals in that structure.

Define morals

· Morals are sets of rules that individuals develop based on cultural norms and beliefs. · They are individual characteristics that can affect an individual's ethics. These are typically shared, sanctioned, and integrated systems of beliefs and practices that are passed down through generations and characterize a cultural group. · This is where culture intersects with ethics. As interpretations of what is moral are influenced by cultural norms, the possibility exists that what is ethical to one group will not be considered so by another. This is an important distinction when communicating with others on both a personal and a professional level.

Define organizational ethics

· Organizational ethics is a branch of applied ethics that focuses on rules, principles, and standards in the context of business activities. · Remember that individuals are the ones who determine organizational ethics, which ties the conversation of organizational ethics into personal ethics as well. If an organization can create an ethically oriented culture, it is more likely to hire people who behave ethically.

Describe the difference between person organization fit and person job fit

· Person-organization fit refers to the degree to which a person's values, personality, goals, and other characteristics match those of the organization · Person-job fit is the degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands.

Define relationship management

· Relationship management involves strategies that govern how an organization maintains relationships with an audience. Relationship management initiatives may be aimed at maintaining relationships between the business and its customers (B to C) or between the business and other businesses (B to B). The concept of relationship management also applies to managing relationships within the organization, such as among different departments and between individual employees and departments

Define legal

· The term legal denotes an act that is permissible or in conformity with the law of the land. · This means that an act that is defined as illegal is in defiance of the stated or established laws of a defined jurisdiction.

Define values

· Values are the stable, enduring goals that a person has for life. · They are the principles that are counted as most important to the individual. Most theories assert that the creation of personal value systems is strongly influenced by early life experiences. Those values tend to remain relatively stable, though they are still influenced by the accumulation of further experiences throughout a person's life.

What are the duties of the accounting and Finance department

· accounts payable—The accounts department is responsible for finding and negotiating deals, making timely payments to vendors, availing discounts and incentives, prioritizing payments, avoiding penalties and finance charges, and keeping the bills paid. · accounts receivable and revenue tracking—The department processes incoming payments and accounts receivables, creates invoices, tracks outstanding invoices, and pursues collection procedures for delinquent accounts. · payroll and taxes—The accounts team ensures all employees are paid on time and ensures that state and federal taxes are accurately calculated and filed on time. · financial reporting—The department prepares financial reports such as profit and loss statements, balance sheets, and budget reports. It is also responsible for allocating resources and reporting to investors and other stakeholders. · financial controls—Accounts personnel ensure compliance while avoiding errors, theft, and fraud.1

Define process management

· or business process management (BPM), refers to management's initiative to design work processes so they align with the organization's strategic goals. BPM involves analyzing, optimizing, and monitoring business processes to improve business performance. BPM often involves automating work processes through the use of technology tools. Process management can also help outline ethical standards by standardizing decision-making and workflow procedures

What is the role of the information technology department

· oversight—The IT team oversees the installation of computer systems and network. In this governance role, IT is also responsible for the purchase and maintenance of software licenses and compliance. · infrastructure—The department provides the hardware and infrastructure required for operating systems and networking and automation and for building backup and contingency systems. · functionality—IT is responsible for the day-to-day functioning of systems. It also controls data processing, storage and security, and software installation and maintenance

What functions does the IT department provide

· privacy considerations · security measures · access to data

Management functions revolve around three core roles

: interpersonal, informational, and decisional

What is required for effective communication

Effective communication is when the message transmitted is interpreted by the receiver in the way it was intended by the sender. Your communication skills help you understand others. Others' words, tone of voice, nonverbal gestures, and even the format of their written documents can help you understand who they are and what their values and priorities may be. Active listening and reading are also part of being a successful communicator.1

What is the role of middle level management

Executing organizational plans in conformance with the company's policies and the objectives of top management. Defining and discussing information and policies from top management to lower management, and most importantly inspiring and providing guidance to low level managers towards better performance.

Which form of communication is considered the richest

Face to face meeting

______ plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________.

The research and development department

What is the role of top level management

These managers are responsible for controlling and overseeing the entire organization. They develop goals, strategic plans, company policies, and make decisions on the direction of the business.

What is the aim of CSR

To embrace responsibility for the company's actions and encourage a positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere. · The aim of CSR is to increase long-term profits and shareholder trust through positive public relations and high ethical standards to reduce business and legal risks by taking responsibility for corporate actions. It is not enough for companies to generate a profit and merely meet the letter of the law in their business operations.

What is the role of nonverbal communication

To express a more deeper meaning without use of oral or written communication

What are the benefits of good communication skills

To have clear concise communication, not gray areas in the directions

How does a company's unethical behavior impact organizational outcomes

Unethical behavior ruins reputations, harms employee morale, and increases regulatory costs; plus damages societies trust in the business