Fundamentals of management MGT 305 Exam 1
When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______. Multiple choice question. response advantage innovation efficiency
advantage
When companies link up with one another in order to realize certain advantages, they are known as strategic _____. Multiple choice question. proprietors rivals allies unions
allies
What are two functions of the board of directors for a company? Multiple select question. 1. approve salaries of top management 2. make staffing decisions for hourly employees 3. set overall strategic goals for the firm 4. evaluate manufacturing processes
approve salaries of top management and set overall strategic goals for the firm
A company's management team demonstrates efficiency when it uses resources to: raise product prices. hire more staff. be cost-effective. lower employee salaries.
be cost-effective.
In most for-profit and nonprofit organizations, the _______ hires the chief executive of the organization. Multiple choice question. employees board of directors human resource manager stockholders
board of directors
Local communities are important organizational stakeholders. In fact, if a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver those jobs, the community may be able to institute a _____ and rescind the tax breaks. Multiple choice question. clawback union takeback proprietorship
clawback
At the hospital where Micah works, a new information system was implemented that allows a nurse to see what labs have been completed and patient history. This system is also accessible to the billing department, pharmacy, and primary care doctor and helps all employees work better together. This is an example of _____. Multiple choice question. videoconferencing telecommunications cloud computing collaborative computing
collaborative computing
Recent trends show that the percentage of the labor force represented by unions has _____. Multiple choice question. decreased increased remained constant
decreased
Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______. Multiple choice question. telecommuting artificial intelligence e-commerce Big Data
e-commerce
Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a team leader. general manager. functional manager. board member.
functional manager.
The macroenvironment is also known as the _______ environment. Multiple choice question. fixed external general internal
general
Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager? general functional staff specialty
general
A company's external environment consists of which two environments? Multiple select question. task service internal general
general task
Meaningfulness is associated with _____ rather than _____. Multiple choice question. giving; taking managing; serving taking; giving serving; managing
giving; taking
Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected. Multiple choice question. regulation supervision administration governance
governance
Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company? Multiple choice question. disseminator spokesperson monitor negotiator
monitor
In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. efficiency multiplier value responsibility
multiplier
The value of resources such as topsoil, air, water, and genetic diversity, upon which humans depend, is known as _______ capital. Multiple choice question. social product sales natural
natural
In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? controlling leading planning organizing
organizing
Which is an example of an open-ended question? Multiple choice question. "Do you want to get a drink after work?" "Is your sales report going to completed on time?" "What are your thoughts about taking an executive training course?" "Are you going to Katya's birthday party?"
"What are your thoughts about taking an executive training course?"
To reduce anxiety about making an oral presentation, what should the speaker do before the event begins? (Choose every correct answer.) Multiple select question. 1.Arrive early and make sure the necessary equipment is in place and working. 2.Learn how much time has been scheduled for the presentation. 3.Ask who else will be speaking. 4.Stand at the door and greet members of the audience as they arrive.
1.Arrive early and make sure the necessary equipment is in place and working. 2.Learn how much time has been scheduled for the presentation. 3.Ask who else will be speaking.
During the first staff meeting after Blake joined the company, he was completely confused by his coworkers' repeated references to the "PPAC committee" and "the next level drill-down". Blake experienced which barrier to communication? Multiple choice question. An encoding barrier Jargon Nonverbal communication A sender barrier
Jargon
Which of the following is an example of a physical barrier to communication? Multiple choice question. 1.Nikki has caught her coworker lying several times, and she now believes little of what the coworker says. 2.Joshua tells his daughter to purchase a CD, meaning "certificate of deposit," but she thinks he means "compact disc." 3.Raphael, who speaks French, cannot understand Ingrid, who speaks Norwegian. 4.Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together.
Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together.
Which of the following is an example of an organizational demand that creates job-related stress? Multiple choice question. During the holidays, Katie receives a 20% discount on any item in the store where she works. Josh comes home from work each night complaining about the lack of lighting and ventilation in the plant. Jackson works 40-hours a week and also cares for his aging father. Sarah is frustrated because she discovered that some of her coworkers dislike her.
Josh comes home from work each night complaining about the lack of lighting and ventilation in the plant.
What is an example of an "open" body position? Multiple choice question. Folding your arms Crossing your legs Clasping your hands Leaning backward
Leaning backward
Which type of empathy moves someone to take action on behalf of someone else? Multiple choice question. Emotional empathy Compassionate empathy Functional empathy Cognitive empathy
Compassionate empathy
The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? Organizing Planning Controlling Leading
Controlling
Kyle, an American, is giving a presentation in the Middle East. The audience is not laughing at his jokes, and people are even scowling at some of his hand gestures. What is most likely causing these unexpected audience reactions? Multiple choice question. Cultural differences Lack of credibility Faulty listening skills Tendency to judge others' messages
Cultural differences
Identify the disadvantages brought about by the digital age. (Choose every correct answer.) Multiple select question. Cyberloafing Decreased communication Security breaches False information Lack of innovative solutions
Cyberloafing Security breaches False information
Connor rereads the email that he has received in order to make sense of its message. On what part of the communication process is Connor focusing? Multiple choice question. Feedback Encoding Decoding Transmitting
Decoding
Which forms of communication are still popular among older generations but are considered outdated by some younger people? (Choose every correct answer.) Multiple select question. Email Telephone calls Skype Texting
Email Telephone calls
Which types of communication have been shown to increase stress among workers? (Choose every correct answer.) Multiple select question. Faxes Text messages Mail sent through the postal service Email
Email Text messages
Which forms of nonverbal communication are inappropriate in some cultures? (Choose every correct answer.) Multiple select question. Patting on the shoulder Leaning toward the speaker Nodding in agreement Embracing
Embracing Patting on the shoulder
As Carmen hears a co-worker describe being mugged at gunpoint the night before, she feels fearful and anxious herself as she imagines her co-worker's plight. Carmen is displaying which type of empathy? Multiple choice question. Functional empathy Emotional empathy Cognitive empathy Compassionate empathy
Emotional empathy
What is the ability to recognize and understand another person's feelings and thoughts? Multiple choice question. Empathy Sympathy Telepathy Apathy
Empathy
Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts? Affirmative action Cognitive dissonance Ethnocentrism Discrimination
Ethnocentrism
_____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture. Individual morality Ecocentrism Stereotyping Ethnocentrism
Ethnocentrism
Who should respond to negative comments posted about a company on social media? Multiple choice question. The company's most confident, forceful employee The owner of the business Any employee who notices the comments Experienced managers
Experienced managers
Postconventional level of personal moral development proposed by Laurence Kohlberg is? Obey managers to avoid consequences Follow internal values and standards Generally adhere to the expectations of others
Follow internal values and standards
Which of the following are common ways that employees express burnout? (Choose every correct answer.) Multiple select question. Increased productivity Having accidents Calling in sick Displaying poor performance
Having accidents Calling in sick Displaying poor performance
People with high rates of self-efficacy, including generalized self-efficacy, tend to have what characteristics? (Choose every correct answer.) Multiple select question. Poor academic performance High job performance Higher rates of motivation High rates of burnout
High job performance Higher rates of motivation
What type of program encourages employees to balance physical, mental, and social well-being by developing and following a plan to improve their health? Multiple choice question. Pursuit of zen Mind-body awareness Holistic wellness Life counseling
Holistic wellness
What is the term for the attitudes or beliefs that affect our understanding, actions, and decisions in an unconscious manner? Stereotyping Recency effect Implicit bias Halo effect
Implicit bias
What are the two main ideas managers must remember from research on locus of control? (Choose every correct answer.) Multiple select question. 1.Internals and externals respond to the same incentives. 2.Internals and externals prefer different levels of structure and compliance. 3.Internals and externals respond to different types of rewards. 4.Internals and externals cannot work in the same department.
Internals and externals prefer different levels of structure and compliance. Internals and externals respond to different types of rewards.
2nd step of perceptual process Selective Attention Storing in Memory Retrieving from memory to make judgments Interpretation and evaluation
Interpretation and evaluation
How does having a social media policy benefit a business? Multiple choice question. 1.It helps prevent employees from posting inappropriate online comments that damage the company's reputation. 2.It provides a legal defense when a customer sues the business over factual errors on its website. 3.It prevents customers from complaining online about their experiences with the business. 4.It allows the company to monitor what employees are doing on the Internet after they leave work.
It helps prevent employees from posting inappropriate online comments that damage the company's reputation.
What are recommendations for handling face-to-face meetings with co-workers? (Choose every correct answer.) Multiple select question. Be confident and keep pushing until the other person cooperates. Listen more and talk less. Schedule time for face-to-face meetings. Be mindful and demonstrate interest.
Listen more and talk less. Schedule time for face-to-face meetings. Be mindful and demonstrate interest.
Whats the third highest-level of obligation responsibility of a corp? 1. Being a good global corporation 2. Making profit 3. Obeying the law 4. Being ethical in practices
Obeying the law
Which statement about older workers is true? Older workers are staying in the workforce longer. The majority of older workers work manual labor jobs. The majority of older workers are women. Older workers are retiring earlier than before.
Older workers are staying in the workforce longer.
Cross-cultural barriers to communication often result from which differences? Multiple select question. Physique Style Gender Language
Style Gender Language
Noise is any disturbance that interferes with the transmission of a message, and it can occur in any medium.
True
Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. Which of the following BEST describes Laura's behavior? Multiple choice question. Organizational citizenship behavior Proactive personality Self-serving bias Type A behavior pattern
Type A behavior pattern
Charlie complains to a coworker, "Chris has lied to us so many times about how he's going to try to get us a raise that I don't believe a thing he says anymore." Which personal barrier to effective communication does this best describe? Multiple choice question. Oversized egos Stereotypes and prejudices Inability to listen with understanding Variations in trustworthiness and credibility
Variations in trustworthiness and credibility
What does a social media policy for a business typically specify? Multiple select question. Which social media sites an employee is allowed to access outside of work Who is allowed to participate in social media at work What consequences will be imposed on employees who fail to comply When employees are allowed to use social media
Who is allowed to participate in social media at work What consequences will be imposed on employees who fail to comply When employees are allowed to use social media
Which statement about public speaking is true? Multiple choice question. 1.Public speaking is a critical skill for only a small number of professionals. 2.Public speaking is a good skill to have, but for most professions it is relatively unimportant. 3.Everyone is afraid of public speaking, but some people hide their fear better than others. 4.With practice, everyone has the ability to become a skillful public speaker.
With practice, everyone has the ability to become a skillful public speaker.
Which statements accurately describe the way gender influences communication? (Choose every correct answer.) Multiple select question. Women emphasize sharing over reporting. Women are more apt to brag about their accomplishments. Men are less likely to admit when they feel uncertain. Men are less apt talk over others.
Women emphasize sharing over reporting Men are less likely to admit when they feel uncertain.
What can reduce stress that is caused by group demands? (Choose every correct answer.) Multiple select question. Working with a manager who listens to you Working with people who are experiencing stress Working with people that you dislike Working with people you like
Working with a manager who listens to you Working with people you like
According to research, what is the main cause of people ignoring others in favor of paying attention to their phones? Multiple choice question. Worry about missing out on social network activity Parents not instilling the right values in their children An increased sense of self-importance The widespread use of viral content
Worry about missing out on social network activity
Which situations would create stress for you at work? (Choose every correct answer.) Multiple select question. Your coworkers do not show signs of stress. You do not like your team members. Your stress is controlled, but your coworker is stressed out. You and your coworkers do not get along well.
You do not like your team members. Your stress is controlled, but your coworker is stressed out.
Which assumption about the U.S. workforce is true? 1.Young college graduates are earning less than they used to. 2.People in the United States are no longer able to perform manual labor. 3.More people participating in organized religion. 4.The wage gap between men and women is increasing.
Young college graduates are earning less than they used to.
Simple irritants, such as misplacing your keys or a phone number, are referred to as ______. Multiple choice question. strong stressors crises hindrance stressors hassles
hassles
Unethical acts intended to create an unfair advantage or help an employee gain benefits they would not otherwise be entitled to receive are known as workplace ______. Multiple choice question. cheating values ethics abuse
cheating
The transfer of information and understanding from one person to another is known as ______. Multiple choice question. knowledge communication data conversion verbal processing
communication
Stephanie works for a company that offers a physical fitness center, a dietitian on staff in the cafeteria, and lower health insurance premiums for employees who exercise. These perks represent components of a _____ wellness program. Multiple choice question. productivity-based holistic Type B whole-life
holistic
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills. Multiple choice question. technical soft conceptual decisional
conceptual
Of the Big Five personality dimensions that have a positive relationship to job performance, _____ describes how dependable, responsible, and achievement-oriented a person is. Multiple choice question. conscientiousness emotional stability extroversion agreeableness
conscientiousness
Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______. Multiple choice question. corporate social responsibility whistle-blowing association economies of scale benchmarking
corporate social responsibility
What is an example of social media allowing a company's employees to collaborate with each other and with people outside the organization to help with problem solving? Multiple choice question. phubbing cyberloafing crowdsourcing FOMO
crowdsourcing
When trust is lacking between two people communicating with each other, they tend to become ______ rather than focus on the meaning of the message. Multiple choice question. defensive responsive agreeable proactive
defensive
False information created deliberately to mislead people is called ______. Multiple choice question. misinformation disinformation cyberbullying information overload
disinformation
People who feel greater job satisfaction are also likely to experience greater ______. (select all that apply) life satisfaction perceived stress motivation commitment to the organization
life satisfaction motivation commitment to the organization
How well a particular medium conveys information and promotes learning is called ______. Multiple choice question. jargon noise resistance media richness semantics
media richness
An email, a handwritten notice, or a voicemail are each an example of a(n) ______ in the communication process. Multiple choice question. encoding step decoding step medium noise
medium
It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____. stereotypes identification personality diversity
diversity
Juanita typed a long message to her professor asking for an extension on her paper's due date, but before she could hit send the battery on her laptop died and she lost the message. This is an example of a(n) ______ barrier to communication. Multiple choice question. decoding feedback encoding medium
medium
Nanci needs to let Morgan know that the production line will be down until tomorrow and the items she needs to ship to the customer will not be ready on time. The information Nanci wants to share is called the ______. Multiple choice question. cypher feedback message noise
message
Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called: middle managers. board members. CEOs. assembly workers.
middle managers
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. value efficiency competitive multiplier
multiplier
During the professor's lecture, Jake was distracted by a classmate's coughing. This distraction is an example of ______ in the communication process. Multiple choice question. feedback encoding the medium noise
noise
After a staff meeting in which a coworker criticized Elena, she approached him and stated calmly, "I am unhappy about the way you treated me during the meeting, and I want to discuss it." This is an example of ______ communication. Multiple choice question. defensive nondefensive downward nonverbal
nondefensive
A rich medium is more effective with ______ situations. Multiple choice question. routine standard nonroutine repetitive
nonroutine
One of the dangers of using a rich medium for routine matters is information ______, in which the receiver gets more information than necessary. Multiple choice question. semantics jargon overload feedback
overload
The process of interpreting and understanding one's environment is called ______. perception personalization attribution sensation
perception
Identify what constitute the combination of traits, which result from the interaction of genes and environment. Multiple choice question. locus of control ethnocentrism perception personality
personality
The stable behavioral and psychological characteristics responsible for a person's identity are known as _____. diversity emotional intelligence personality control
personality
The act of contributing money in order to benefit society is referred to as _______. Multiple choice question. globalization philanthropy donation in kind human capital
philanthropy
The sounds of a busy street drowning out a conversation is an example of ______ noise. Multiple choice question. psychological semantic medium physical
physical
An employee who experiences headaches, backaches and nausea as a result of workplace stress is displaying _____ signs of stress. Multiple choice question. emotional psychological physiological behavioral
physiological
A company's triple bottom line represents which aspects? (Choose every correct answer.) Multiple select question. planet politics profit privacy production people
planet profit and people
Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals? Leading Controlling Organizing Planning
planning
Organizational behavior is a field of study that explains and ______ behavior. controls predicts punishes rewards
predicts
The key to protecting against online security threats is ______. Multiple choice question. avoiding all technology avoiding cell phone use prevention expensive services
prevention
The _____ effect is the tendency to remember recent information better than earlier information. attribution self-serving bias recency
recency
The moral-rights approach to solving ethical dilemmas is guided by _____. Multiple choice question. respect for human rights the greatest good for the greatest number of people respect for impartial standards of fairness individual long-term interests
respect for human rights
Sets of behaviors that are expected of occupants of a specific position are called _____. Multiple choice question. powers personalities roles stressors
roles
A lean medium is more effective in ______ situations. Multiple choice question. unique nonroutine unusual routine
routine
The extent to which you feel positive or negative about various aspects of your work is called job ______. competency satisfaction commitment security
satisfaction
Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent? self-esteem locus of control self-efficacy emotional stability
self-efficacy
Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate? stereotyping self-fulfilling prophecy the halo effect individual self-efficacy
self-fulfilling prophecy
When Liz's manager asked her to get a report done right away, Liz didn't know if that meant within an hour or by the end of the week. This is an example of a ______ problem. Multiple choice question. linguistics jargon lingo semantic
semantic
When two people from the same culture misunderstand each other because the meaning of their words is unclear, they are experiencing a ______ problem. Multiple choice question. focusing feedback semantic communication channel
semantic
In the communication process, the ______ is the person wanting to share information. Multiple choice question. receiver decoder sender messenger
sender
A company's triple bottom line measures which aspects of its performance? (Choose every correct answer.) Multiple select question. technological environmental social ethical financial
social financial environmental
Cell-phone and Internet-based technologies that generate interactive dialog among members of a network are known as ______. Multiple choice question. communication enhancers chat clients social media email clients
social media
A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries. Multiple choice question. technological economic demographic sociocultural
sociocultural
Government regulators are considered part of a firm's: Multiple choice question. stockholders. strategic allies. partners. stakeholders.
stakeholders.
Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing _____. the halo effect groupthink fear stress
stress
Stress is the feeling of tension and pressure; the source of that stress is known as a(n) _____. Multiple choice question. stressor incident event
stressor
The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____. Multiple choice question. elements of the Myers-Briggs Type Indicator the Big Five personality dimensions external dimensions of diversity a Type A behavior pattern
the Big Five personality dimensions
The popular television show Shark Tank shows the shark investors gaining ownership stake in businesses in exchange for providing the businesses with money. This money is a form of _____. Multiple choice question. crowdfunding insider trading cost of goods sold venture capital
venture capital
When the demands or pressures from work and family domains are mutually incompatible, a person is experiencing ______-family conflict. Multiple choice question. job work role
work
What is phubbing? Multiple choice question. 1.Paying attention to a cell phone instead of focusing on people who are with you 2.Misrepresenting the facts so that someone else will be blamed for something you did 3.Revealing confidential data about friends, family, or professional contacts 4.Cyberbullying people in online forums
1.Paying attention to a cell phone instead of focusing on people who are with you
What are guidelines for creating a strong conclusion to a speech? (Choose every correct answer.) Multiple select question. 1.Signal the audience that the speech is about to end. 2.Include a call to action, a quotation, or a story at the very end. 3.Use the excitement of the moment to invent the final sentences on the spot. 4.Introduce a new idea to finish with.
1.Signal the audience that the speech is about to end. 2.Include a call to action, a quotation, or a story at the very end.
Emotional intelligence reflects the ability to: (select all that apply) 1.carry out accurate reasoning about emotions 2.believe that you can accomplish most things in your job successfully 3.monitor your and others' feelings and to use this information to guide your thinking and actions 4. use emotions and emotional knowledge to enhance thought
1.carry out accurate reasoning about emotions 2.believe that you can accomplish most things in your job successfully 3.monitor your and others' feelings and to use this information to guide your thinking and actions
Which statements accurately describe the way messages are interpreted? (Choose every correct answer.) Multiple select question. 1.It is probably impossible for a person to truly understand what someone else is saying. 2.People's individual experiences affect the way they interpret what someone is saying. 3.The speaker is responsible for ensuring that the listener understands the message. 4.Communication is a perceptual process that varies from person to person.
2.People's individual experiences affect the way they interpret what someone is saying. 3.The speaker is responsible for ensuring that the listener understands the message. 4.Communication is a perceptual process that varies from person to person.
According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum. 50 30 40 70
50
Approximately what percentage of a manager's work time is typically devoted to communicating face-to-face? 100% 60% 25% 10%
60
How important is the end of a speech? Multiple choice question. As important as the introduction Essential but still the least important part of the speech Usually unimportant and optional The most important part of the speech
As important as the introduction
What resources can job candidates find at online employment recruiting sites? (Choose every correct answer.) Multiple select question. Background material for researching companies Available job openings Links to learn new skills Instant job interviews with hiring managers
Background material for researching companies Available job openings Links to learn new skills
Whats the second highest-level of obligation responsibility of a corp? 1. Being a good global corporation 2. Making profit 3. Obeying the law 4. Being ethical in practices
Being ethical in practices
Which statement uses passive voice? Multiple choice question. 1.Raquel took detailed notes on the marketing meeting. 2.It was understood that all employees must wear shoes. 3.Simone implored her co-workers to stop taking pens from her desk. 4.The CEO announced an all-hands meeting scheduled for two o'clock.
It was understood that all employees must wear shoes.
Which is the most media-rich type of communication? Multiple choice question. A phone call A company newsletter A text message A face-to-face conversation
A face-to-face conversation
Which of the following defines an organization?
A group of people who work together to achieve some specific purpose
What is the discription of the Encoding barrier of communication? Multiple Choice 1.A message is incorrectly expressed. 2.No message is sent. 3.The message is unable to be received. 4.The channel of communication is blocked. 5. The recipient is unable to understand the message.
A message is incorrectly expressed.
What is cyberloafing? Multiple choice question. Playing video games at home after work Researching a work-related topic online instead of using printed materials Talking or texting on a cell phone while driving Accessing the Internet at work for personal use
Accessing the Internet at work for personal use
What are the three levels of personal moral development proposed by Kohlberg? (Choose every correct answer.) Multiple select question. Basing decisions on personal gain Acting according to internal values Obeying the rules Being independent of others Following others' expectations
Acting according to internal values Obeying the rules Following others' expectations
Which managerial behaviors can cause stress for employees? (Choose every correct answer.) Multiple select question. Acting unethically Disregarding employees' opinions Asking too much from employees Speaking truthfully and straightforwardly
Acting unethically Disregarding employees' opinions Asking too much from employees
Everyone in the office considers Halle a good-natured person. She trusts the people she works with and cooperates on group projects. What personality dimension does Halle display? Multiple choice question. Agreeableness Conscientiousness Extroversion Openness to experience
Agreeableness
What describes Vertical formal communication? Multiple choice question 1.Suzie emails a coworker to inform him that she has finished her part of a team project. 2.Anne submits her vacation request to her boss. 3.Tamika emails a supplier to ask for a price quotation on a product.
Anne submits her vacation request to her boss.
3rd step of perceptual process Selective Attention Storing in Memory Retrieving from memory to make judgments Interpretation and evaluation
Storing in Memory
Which are examples of crowdsourcing? (Choose every correct answer.) Multiple select question. Asking people to suggest a name for a new research vessel Organizing an in-house team to solve a manufacturing issue Funding multinational corporations through initial public offerings Awarding a cash prize to the customer who suggests the best solution to a problem
Asking people to suggest a name for a new research vessel Awarding a cash prize to the customer who suggests the best solution to a problem
How do businesses typically use social media to increase productivity? (Choose every correct answer.) Multiple select question. 1.By collaborating with co-workers and people outside the company 2.By posting performance evaluations online to encourage employees to work harder 3.By connecting in real time with employees, customers, suppliers, and communities 4. By working with a larger variety of knowledgeable people outside the business
By collaborating with co-workers and people outside the company By connecting in real time with employees, customers, suppliers, and communities By working with a larger variety of knowledgeable people outside the business
Researchers believe that workplace stress generally affects job performance in which of the following ways? (Choose every correct answer.) Multiple select question. Low levels of stress lead to optimal performance. Low levels of stress lead to low performance. High levels of stress lead to low performance. Moderate levels of stress lead to optimal performance.
Low levels of stress lead to low performance. High levels of stress lead to low performance. Moderate levels of stress lead to optimal performance.
Whats the lowest-level of obligation responsibility of a corp? 1. Being a good global corporation 2. Making profit 3. Obeying the law 4. Being ethical in practices
Making profit
According to free-market economist Friedman, what is the only social responsibility of a business? Multiple choice question. Corporate philanthropy Making profits Environmental sustainability Being a good global citizen
Making profits
Which statements regarding social media strategies in business are true? (Choose every correct answer.) Multiple select question. 1.One or two employees with minimal social media experience can probably manage the online presence for most companies. 2.Marketers should track the results. 3.The message should be surprising. 4.Any social media presence will increase sales, even if the company puts little effort into it.
Marketers should track the results. The message should be surprising.
How do men and women differ when making requests? Multiple choice question. Men tend to direct; women tend to ask. Men tend to lean back; women tend to lean forward. Men tend to show uncertainty; women tend to hide uncertainty. Men tend to listen; women tend to interrupt.
Men tend to direct; women tend to ask.
What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them? Multiple choice question. Empathy Mindlessness Animosity Information overload
Mindlessness
What are some of the main causes of poor listening in modern times? (Choose every correct answer.) Multiple select question. Cell phones Information overload Diminishing intelligence Mindlessness
Mindlessness Cell phones Information overload
How did CEO dismissals related to ethical concerns change between 2008 and 2018? Multiple choice question. More CEOS were granted immunity. No CEOs were fired for misconduct. Fewer CEOs were fired for misconduct. More CEOs were fired for misconduct.
More CEOs were fired for misconduct.
According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades? 1.More women will continue to be hired for top leadership jobs. 2.There will be less immigration from Asia. 3.The number of two-parent households will increase. 4.The number of middle-class households will increase.
More women will continue to be hired for top leadership jobs.
Which type of stressor is a distress? Multiple question answer 1. Negative stress that can cause anxiety and illness 2. Sudden occasions of terror, such as a tornado or fire 3. Simple irritants, such as misplacing things or being overworked 4. Positive stress that can stimulate better coping and adaptation 5. Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Negative stress that can cause anxiety and illness
What is the discription of the Sender barrier of communication? Multiple Choice 1.A message is incorrectly expressed. 2.No message is sent. 3.The message is unable to be received. 4.The channel of communication is blocked. 5. The recipient is unable to understand the message.
No message is sent.
Which statements accurately describe what is communicated by body movements and gestures? (Choose every correct answer.) Multiple select question. Open body positions tend to be interpreted as a vulnerability. Open body positions convey warmth and closeness. Closed body positions signal agreement. Closed body positions tend to be interpreted as defensive.
Open body positions convey warmth and closeness. Closed body positions tend to be interpreted as defensive.
Tasha loves to travel, especially internationally. She's always eager to see new places, try new things, and learn about different cultures. Which Big Five personality dimension does this illustrate? Multiple choice question. Extroversion Openness to experience Agreeableness Conscientiousness
Openness to experience
What interdisciplinary field is dedicated to understanding and management of people at work? Organizational behavior Business psychology Strategic management Relationship management
Organizational behavior
To avoid errors in writing, what precautions should be taken with every business communication? (Choose every correct answer.) Multiple select question. 1.Pay particular attention to the spelling of people's names and titles. 2.Use the modern, more casual form of words instead of the "correct" spelling and grammar found in dictionaries. 3.Use software such as spelling and grammar checkers instead of proofreading the text yourself. 4.Watch for auto-correct errors.
Pay particular attention to the spelling of people's names and titles. Watch for auto-correct errors.
Which of these organizations are considered special-interest groups? (Choose every correct answer.) Multiple select question. 1. GEICO Auto Insurance 2. The Securities and Exchange Commission 3. People for the Ethical Treatment of Animals 4. Mothers Against Drunk Driving
People for the Ethical Treatment of Animals Mothers Against Drunk Driving
Which type of stressor is a Eustress? Multiple question answer 1. Negative stress that can cause anxiety and illness 2. Sudden occasions of terror, such as a tornado or fire 3. Simple irritants, such as misplacing things or being overworked 4. Positive stress that can stimulate better coping and adaptation 5. Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Positive stress that can stimulate better coping and adaptation
Which groups are often incorrectly perceived as having low organizational commitment? (select all that apply) Pregnant women Mothers Fathers Men with pregnant wives or girlfriends
Pregnant women Mothers
Maria gets a phone call telling that that her father has been rushed to the hospital for emergency surgery. After hanging up, she sits at her desk in stunned silence and does not hear a co-worker calling her name from nearby. The communication between the co-worker and Maria has been disrupted by what kind of noise? Multiple choice question. Semantic Psychological Physiological Physical
Psychological
Negative stress reveals itself in which of the following categories of symptoms? (Choose every correct answer.) Multiple select question. Behavioral signs such as depression Physiological signs such as changes in eating patterns Psychological signs such as hostility and anxiety Behavioral signs such as increased substance abuse Psychological signs such as nausea Physiological signs such as sweaty palms and headaches
Psychological signs such as hostility and anxiety Behavioral signs such as increased substance abuse Physiological signs such as sweaty palms and headaches
How should a business respond to negative comments that customers or employees post about the company on social media? (Choose every correct answer.) Multiple select question. 1.Require employees to follow the company's social media policy 2.Respond quickly on the site 3.Try to discredit the accuser and defend the company's reputation vigorously 4. Avoid responding at all if possible
Require employees to follow the company's social media policy Respond quickly on the site
The capacity to bounce back from adversity and sustain yourself when confronted with challenges is called what? Multiple choice question. Self-efficacy Positive approach Resilience Emotional intelligence
Resilience
Which actions should managers take when employees exhibit low self-efficacy? (Choose every correct answer.) Multiple select question. 1.Reward small successes 2.Assign people with low self-efficacy to jobs that are boring and tedious. 3.Nurture self-efficacy by giving constructive pointers and positive feedback 4.Reassign employees with low self-esteem to boring, tedious jobs
Reward small successes Nurture self-efficacy by giving constructive pointers and positive feedback
_____ occurs when other's expectations exceed one's ability. Multiple choice question. Role conflict Role ambiguity Role renumeration Role definition Role overload
Role overload
1st step of perceptual process Selective Attention Storing in Memory Retrieving from memory to make judgments Interpretation and evaluation
Selective Attention
Learned helplessness is associated with which facet of a core self-evaluation? Multiple choice question. Self-esteem Locus of control Self-efficacy Emotional stability
Self-efficacy
Learned helplessness is associated with which facet of a core self-evaluation? Self-esteem Locus of control Self-efficacy Emotional stability
Self-efficacy
Which traits are elements of an individual's core self-evaluation? (Choose every correct answer.) Multiple select question. Self-efficacy Locus of control Self-esteem Openness to experience Emotional stability
Self-efficacy Locus of control Self-esteem Emotional stability
_____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true. Self-fulfilling prophecy Fundamental attribution bias The difference principle Cognitive dissonance
Self-fulfilling prophecy
Sarah emails Joyce to let her know about a job opening. What is Sarah's role in the communication process? Multiple choice question. Receiver Sender Decoder Medium
Sender
Which type of stressor is a hassle? Multiple question answer 1. Negative stress that can cause anxiety and illness 2. Sudden occasions of terror, such as a tornado or fire 3. Simple irritants, such as misplacing things or being overworked 4. Positive stress that can stimulate better coping and adaptation 5. Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Simple irritants, such as misplacing things or being overworked
Which type of stressor is a strong stressor? Multiple question answer 1. Negative stress that can cause anxiety and illness 2. Sudden occasions of terror, such as a tornado or fire 3. Simple irritants, such as misplacing things or being overworked 4. Positive stress that can stimulate better coping and adaptation 5. Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
What are examples of work-family conflict? (Choose every correct answer.) Multiple select question. Skipping your son's soccer game to attend a work meeting Missing an afternoon at work because you had to pick up your sick child from school Feeling frustrated that your job pays less than you would like Keeping a calm and cheerful tone, even if a customer is yelling at you
Skipping your son's soccer game to attend a work meeting Missing an afternoon at work because you had to pick up your sick child from school
What are examples of emotional labor on the job? (Choose every correct answer.) Multiple select question. Working long hours to make a deadline Smiling at customers when they walk in the door Feeling happy after receiving a bonus check Acting cheerful while taking a customer's order
Smiling at customers when they walk in the door Acting cheerful while taking a customer's order
What are the causes of cyberloafing? (Choose every correct answer.) Multiple select question. Social norms Boredom Addiction Corporate culture
Social norms Boredom Addiction
What describes role conflict? 1.Source of stress that occurs when one feels torn by the different expectations of important people in one's life 2.Source of stress that occurs when others' expectations are unknown or unclear 3.Source of stress that occurs when others' expectations exceed one's ability
Source of stress that occurs when one feels torn by the different expectations of important people in one's life
What describes role ambiguity? 1.Source of stress that occurs when one feels torn by the different expectations of important people in one's life 2.Source of stress that occurs when others' expectations are unknown or unclear 3.Source of stress that occurs when others' expectations exceed one's ability
Source of stress that occurs when others' expectations are unknown or unclear
What describes role overload? 1.Source of stress that occurs when one feels torn by the different expectations of important people in one's life 2.Source of stress that occurs when others' expectations are unknown or unclear 3.Source of stress that occurs when others' expectations exceed one's ability
Source of stress that occurs when others' expectations exceed one's ability
Which type of stressor is a Crises? Multiple question answer 1. Negative stress that can cause anxiety and illness 2. Sudden occasions of terror, such as a tornado or fire 3. Simple irritants, such as misplacing things or being overworked 4. Positive stress that can stimulate better coping and adaptation 5. Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Sudden occasions of terror, such as a tornado or fire
What describes Horizontal formal communication? 1.Suzie emails a coworker to inform him that she has finished her part of a team project. 2.Anne submits her vacation request to her boss. 3.Tamika emails a supplier to ask for a price quotation on a product.
Suzie emails a coworker to inform him that she has finished her part of a team project.
What describes External formal communication? 1.Suzie emails a coworker to inform him that she has finished her part of a team project. 2.Anne submits her vacation request to her boss. 3.Tamika emails a supplier to ask for a price quotation on a product.
Tamika emails a supplier to ask for a price quotation on a product.
Who are the managers that help teams achieve their goals? Top managers Team leaders Fist-line managers Middle managers
Team leaders
According to Dale Carnegie, what are the three rules of an effective speech? Multiple select question. 1.Say it. 2.Tell them what you are going to say. 3.Repeat it. 4.Tell them what you said. 5.Look them in the eye.
Tell them what you are going to say. Say it. Tell them what you said.
What is the discription of the Medium barrier of communication? Multiple Choice 1.A message is incorrectly expressed. 2.No message is sent. 3.The message is unable to be received. 4.The channel of communication is blocked. 5. The recipient is unable to understand the message.
The channel of communication is blocked.
What conditions must be present before a company's social media strategy will succeed? Multiple select question. The company's personnel must be competent in using technology. The company must establish a presence on multiple social media platforms. The company's customers must have social media skills. The company must dedicate resources to the effort.
The company's personnel must be competent in using technology. The company's customers must have social media skills. The company must dedicate resources to the effort.
What is the discription of the Receiver barrier of communication? Multiple Choice 1.A message is incorrectly expressed. 2.No message is sent. 3.The message is unable to be received. 4.The channel of communication is blocked. 5. The recipient is unable to understand the message.
The message is unable to be received.
Which of the following are types of informal communication channels? (Choose every correct answer.) Multiple select question. A public announcement A newsletter The office grapevine Face-to-face communication
The office grapevine Face-to-face communication
What is the discription of the Decoding barrier of communication? Multiple Choice 1.A message is incorrectly expressed. 2.No message is sent. 3.The message is unable to be received. 4.The channel of communication is blocked. 5. The recipient is unable to understand the message.
The recipient is unable to understand the message.
Why are face-to-face meetings still an important part of the work day? Multiple choice question. They are the most efficient way to deliver a long, complex message. They are less disruptive to work schedules than emails or texts. They show that management sees employees as a team instead of as individuals. They show that management cares about the employees.
They show that management cares about the employees.
Why is it important to manage employees as individuals who have different personalities and circumstances? To increase employees' emotional intelligence To appear intimidating to employees To elicit respect from employees To influence the way employees behave
To influence the way employees behave
Effective communicators realize that ______. Multiple choice question. most people will constantly distort a speaker's words to suit their own preconceptions most people have a small vocabulary and are therefore unable to follow half of most speeches a speaker is responsible for making sure the listener understands the message audience members will all interpret a speech in the same way if the speaker is eloquent
a speaker is responsible for making sure the listener understands the message
The process of actively decoding and interpreting verbal messages is known as ______ listening. Multiple choice question. level 1 active passive communicative
active
Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______. attitude implicit bias stereotyping causal attributions
attitude
Implicit bias is characterized by the attitudes and beliefs that we unconsciously hold about groups of people characteristics we consciously ascribe to certain groups impressions we form about others based on a single trait
attitudes and beliefs that we unconsciously hold about groups of people
Annamarie's new job is so stressful that she starts smoking again, even though she had quit smoking several months ago. This is a(n) _____ symptom of stress. Multiple choice question. organizational behavioral psychological physiological
behavioral
The retail store where David works always adds extra staff during the busy holiday season and summer months. Managers know that this additional staff will relieve some of the stress year-round employees feel. The addition of the extra staff is an example of a _____. Multiple choice question. halo effect self-fulfilling prophecy burnout buffer
buffer
When an individual reaches a state of emotional, mental, or even physical exhaustion, it is called _____. Multiple choice question. psychosis stress burnout learned helplessness
burnout
The chancellor of a university sends a memo to faculty members to advise them that the governor will be speaking at the university and encourage them to attend. This is an example of ______ communication. Multiple choice question. downward horizontal upward lateral
downward
When Marta explains a project to members of her staff, they are able to understand her intended message accurately. This suggests that Marta is a(n) ______ communicator. Multiple choice question. effective elegant narrow nonverbal
effective
Good communicators are ______ and effective. That is, their messages are transmitted in a short time and people understand them. Multiple choice question. formal measured efficient deliberate
efficient
The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____. emotional stability openness to experience emotional intelligence learned helplessness
emotional intelligence
To better help employees cope with family and workplace demands, Suzette's employer has a comprehensive program that includes counseling on family matters, financial problems, and drug and alcohol abuse. This is BEST described as a(n) _______ program. Multiple choice question. diversity awareness employee assistance role ambiguity affirmative action
employee assistance
In the communication process, translating a message into symbols or language for transmission is referred to as ______. Multiple choice question. feedback decoding encoding noise
encoding
Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee _____. bench marking bias stereotyping engagement
engagement
Businesses can increase productivity by encouraging managers and employees to use social media to ______. Multiple choice question. enhance their individual performance take hourly breaks for socializing while at work monitor what other employees are doing with their time maintain constant communication among personnel
enhance their individual performance
Bob sends information about his company's new product line to a potential customer. This is an example of ______ communication. Multiple choice question. vertical external upward informal
external
True or false: Low levels of stress lead to optimal performance.
false
True or false: Mintzberg's study of chief executives revealed that the majority of their workday involved speaking face-to-face with customers.
false
True or false: The "rules" for eye contact are the same across all cultures.
false
True or false: The classic advice given by Dale Carnegie for public speaking is to say what you have to say only once.
false
True or false: The prevalence of texting has made grammar and spelling rules less important in business communication.
false
The digital era and social media have caused major problems for businesses, including security breaches and ______. Multiple choice question. high turnover increased privacy false information reduced diversity
false information
Samantha sent an email to Joyce, letting her know about a job opening. Joyce quickly responded with an email, thanking Samantha. Joyce's response is an example of ______. Multiple choice question. the medium feedback noise encoding
feedback
The expression of a receiver's reaction to a sender's message is known as ______. Multiple choice question. feedback noise decoding encoding
feedback
An organization's ______ communication channels include official memos, letters, reports, and announcements. Multiple choice question. informal formal obsolete grapevine
formal
Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of ______ communication. Multiple choice question. informal external grapevine formal
formal
Rosie, the sales manager for a software development firm, is working on the problem of increasing sales by using the rational model of decision making. In the first step she identified the problem of her employees needing more training. In the second step she thought of alternative solutions; and in the third step she evaluated alternatives and selected a solution. Rosie needs to ________ in the fourth and final step.
implement and evaluate the training program chosen
Behavior is defined as the combination of which two elements? reputation intelligence actions judgments
intelligence actions
Terminology that is specific to a particular profession or group is known as ______. Multiple choice question. groupthink jargon semantics slang
jargon
Garrett told his sales team to send their monthly sales figures to him via email rather than calling him on the phone. Garrett is indicating his preference for a ______ medium. Multiple choice question. dual-channel lean rich nonroutine
lean
What is organizational commitment? 1.The extent to which people feel free to express their ideas and beliefs without fear of negative consequences 2.The extent to which you feel positive or negative about various aspects of your work 3.The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure 4.The extent to which an employee identifies with an organization and is committed to its goals
the extent to which an employee identifies with an organization and is committed to its goals
Janeen hears a rumor from a colleague in sales that there is going to be layoffs on Friday afternoon. She quickly calls her friend in accounting to let her know. This is an example of ______. Multiple choice question. the grapevine MBWA groupthink downward communication
the grapevine
Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blond hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as _____. the halo effect a self-fulfilling prophecy learned helplessness causal attribution
the halo effect
Forming a positive impression of an individual based on a single trait is called _____. stereotyping selective perception causal attribution the halo effect
the halo effect
The means by which a communicator sends a message is called ______. Multiple choice question. noise the encoding the medium feedback
the medium
John has been interviewing job applicants all day. Finally he hires one of the last people he interviewed. He has forgotten important information about a better applicant who spoke to him earlier in the day. He is experiencing _____. the halo effect the recency effect causal attribution implicit bias
the recency effect
Kayla has made her sales quota every month during the past year except for last month. When her boss conducts her performance appraisal, he focuses on this factor, rather than looking at her sales performance during the previous 11 months. This is an example of _____. the recency effect the halo effect sex-role stereotyping casual attribution
the recency effect
For which level of management are conceptual skills particularly important? Multiple choice question. middle managers top managers first-line managers team leaders
top managers
True or false: Employee assistance programs are aimed at helping employees cope with a variety of problems that negatively influence job performance.
true
True or false: High-level jobs are often less stressful than low-level jobs because people with low-level jobs have less control over their lives.
true
True or false: Resilience is a capacity that can be learned and developed over time. True false question.TrueFalse
true
Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______. value parental mandate cognitive dissonance genetic trait
value
In a poll of 30,000 college students, approximately what percentage admitted to cheating? Multiple choice question. 10% 61% None 91%
61
What are requirements established by the Sarbanes-Oxley Act of 2002? (Choose every correct answer.) Multiple select question. 1. An organization must offer shares of stock to all employees after one year of full-time employment. 2. A company's CEO and CFO must certify the accuracy of the company's financial reports. 3. Legal action can be taken against any employee who violates human rights issues. 4. An organization must put procedures and guidelines in place for audit committees.
A company's CEO and CFO must certify the accuracy of the company's financial reports. An organization must put procedures and guidelines in place for audit committees.
Which of these individuals is an example of a top manager? Bryan is the shift supervisor at a retail clothing store. Aisha is the CEO of a furniture manufacturing facility. Roberto is the sales manager for three midwest states. Kelli oversees the marketing department for a restaurant chain
Aisha is the CEO of a furniture manufacturing facility.
A social audit is a systematic assessment of a company's performance in implementing _______. Multiple choice question. JIT inventory systems total quality management fair trade practices socially responsible programs
socially responsible programs
Employees who have the ability to work well with others to get things done are said to have _____ skills. Multiple choice question. knowledge technical coding soft
soft
True or false: Local communities can be affected greatly by the entrance or exit of large businesses.
true
When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions. Multiple choice question. individual moral-rights justice utilitarian
utilitarian
Which of these employees is taking natural capital into consideration when making their decision? Multiple choice question. 1. As the department head, Trevor decides to stop sending company waste to the landfill and do a better job of recycling. 2. Treena has been studying the lighting in the assembly line area to see if it is bright enough for employees to work safely. 3. Roger has to cut his budget and decides to lay-off six of his staff members. 4. Jamal wants to stop exporting products to Canada until government regulations on taxing are in place.
As the department head, Trevor decides to stop sending company waste to the landfill and do a better job of recycling.
Which employee is the best example of a functional manager? Multiple choice question. 1. Brett, who is the manager of the company's accounting department. 2. Mallory, who became the CEO after working for the company for 12 years. 3. Miguel, who is responsible for the company's warehouse, production, and product source lines. 4. Rachel, who is a supervisor and is responsible for the activities of three employees at the company.
Brett, who is the manager of the company's accounting department.
According to Mintzberg, what are the informational roles of a manager? Multiple select question. Monitor Liaison Entrepreneur Disseminator Spokesperson
Disseminator Spokesperson
Sanjay is a manager at Ridgeway Appliance Corp. and is responsible for helping the company reach its goal of purchasing a manufacturing facility. He created a plan to guide the company in the purchasing process and the company successfully carried it out and bought the new facility. Which aspect of management did Sanjay demonstrate?
Effectiveness
According to Mintzberg, what are two of the decision-making roles of a manager? Multiple select question. Negotiator Disseminator Figurehead Entrepreneur
Entrepreneur Negotiator
Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? Job-specific knowledge for the position in retailing Any work experience in retailing Contacts with suppliers and customers in retailing A college degree in management
Job-specific knowledge for the position in retailing
Which managerial roles were identified by Mintzberg as interpersonal roles? Multiple select question. Liaison Figurehead Leader Disseminator Spokesperson
Liaison Figurehead Leader
Preconventional level of personal moral development proposed by Laurence Kohlberg is? Obey managers to avoid consequences Follow internal values and standards Generally adhere to the expectations of others
Obey managers to avoid consequences
Ashish is always coming up with new ideas and seeking funding to explore them. They see opportunities in the marketplace and want to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n)_______personality.
Proactive
What is the BEST example of a sociocultural force affecting an industry? Multiple choice question. 1. Sales of organic fruits and vegetables increase because more people want to eat healthier. 2.The invention of the elevator created opportunities to build taller buildings. 3.As a result of its debt crisis, Greece considered adopting its own currency and leaving the European Union. 4.An increasing number of workers in the US workforce are expected to be age 60 or older within the next decade.
Sales of organic fruits and vegetables increase because more people want to eat healthier.
What is considered the first law of business for achieving competitive advantage? Multiple choice question. Cut costs whenever possible. Be better than the competition. Take care of the customer. Deliver goods and services on time.
Take care of the customer.
True or false: Nonmanagerial employees do not formally supervise other employees.
True
Which are elements of corporate governance that are tied to ethics? (Choose every correct answer.) Multiple select question. Work environment Long-term plans State legislation Accurate reporting
Work environment Long-term plans Accurate reporting
A liason does what? 1.Performing symbolic tasks that represent an organization 2.Taking responsibility for the actions of subordinates 3.Working with people outside a work unit or organization to develop alliances
Working with people outside a work unit or organization to develop alliances
What are examples of demographic forces that can affect an industry? (Choose every correct answer.) Multiple select question. an increase in interest rates a decline in population size a decrease in marriage rates a rise in church attendance a decrease in global sales
a decline in population size a decrease in marriage rates a rise in church attendance
Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as: a liaison. a mentor. a prodigy. an arbitrator.
a mentor.
One consideration of the _____ approach to ethical decisions is whether an organization's policies, such as those governing promotions or sexual harassment, are administered impartially and fairly regardless of employee gender, age, ethnicity, religion, disability, or sexual orientation Multiple choice question. individual moral-rights utilitarian justice
justice
What term is defined as the sense of belonging to and serving something that you believe is bigger than the self? Multiple choice question. ambiguity meaningfulness mindfulness duplicity
meaningfulness
A distributor is sometimes referred to as a(n) Multiple choice question. associate ally customer middleman
middleman
Conventional level of personal moral development proposed by Laurence Kohlberg is? Obey managers to avoid consequences Follow internal values and standards Generally adhere to the expectations of others
Generally adhere to the expectations of others
April works diligently to accomplish the company goals in an efficient and effective manner, utilizing her employees through planning, organizing, leading, and controlling company resources. April is
Managing
Which of the following represents an ethical challenge? Multiple choice question. 1.Tonya told the supplier that recycled parts were important because her company wants to save money. 2.Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. 3.Paul and Kevin conducted a videoconference about the new product line since they were both home sick. 4.Connor decided to text his sales order into the home office in order to make sure it was received on time.
Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.
What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?
ability to take risks
According to Mintzberg, ______ of the tasks completed by managers take more than an hour. about one-quarter about half all about one-tenth
about one-tenth
The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business. Multiple choice question. e-commerce; e-business cloud computing; e-commerce e-business; cloud computing e-business; e-commerce
e-commerce; e-business
In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______. Multiple choice question. warehousing quantity effectiveness efficiency
efficiency
In modern organizations, _____ are the most important resource. Multiple choice question. computers machines employees customers
employees
Mintzberg's study focused on the typical workday of _____.
executives
True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.
false
An organization that wishes to achieve a competitive advantage through innovation should ______. Multiple choice question. attempt to offer higher-quality goods and services than competitors strive to produce goods and services as quickly as possible using fewer employees find creative ways to deliver new or improved goods and services figure out how to copy what their competitors do
find creative ways to deliver new or improved goods and services
Salvador supervises ten sales associates at a large retail store. What is Salvador's management level? top first-line part-time middle
first-line
A ______ organization's purpose is to make money by offering products or services. for-profit nongovernmental nonprofit mutual-benefit
for-profit
Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying? Multiple choice question. Conceptual Human Technical Decisional
human
Knowledge management involves implementing systems and practices in order to ______. Multiple choice question. restrict information access to only top management replace institutional knowledge with project management expertise increase the sharing of information inhibit the circulation of knowledge among employees
increase the sharing of information
One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term. Multiple choice question. individual utilitarian moral-rights justice
individual
Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating? interpersonal informational decisional inspirational
informational
Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage. Multiple choice question. innovation responsiveness quality efficiency
innovation
Which of the following are management activities? (Choose every correct answer.) integrating the work of people performing assigned tasks pursing organizational goals distributing product and services controlling the organization's resources
integrating the work of people pursing organizational goals controlling the organization's resources
The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders. Multiple choice question. internal employee human strategic
internal
Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. informational interpersonal decisional promotional
interpersonal
Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____. Multiple choice question. e-commerce globalization sustainability fair trade
sustainability
The ten groups that present a company with its daily tasks to handle represent the company's _____ environment. Multiple choice question. managerial behavioral task internal
task
Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force. Multiple choice question. technological demographic economic sociocultural
technological
As a result of the "interrupt-driven day," a major challenge managers face is ______. allocation of company resources maintaining control of decision making maintaining technical expertise time and task management
time and task management
Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. top middle nonsupervisory first-line
top
