Funeral Home Operations - Module Five (Funeral Home Pricing/Marketing & Cremation)

If the caskets in your selection room began with the least expensive, then became more expensive as you walked further in the room, this would be an example of which arrangement method?

Consecutive grouping.

Match each of these terms with their correct definition: The difference between merchandise cost and selling price:

Mark-up.

Match the terms with their correct description. This is the middle number when numbers are arranged in increasing values, from the smallest to the largest number:

Median.

Cremated remains that are inurned before being allowed to cool may-

Melt through the plastic bag and 'seep' into the urn itself.

Is a grave liner considered a burial vault?

No.

Double seal burial vaults are usually produced in what material?

Plastic.

The number that occurs most frequently in a listing of numbers:

Mode.

One-fourth of the casket sales when arranged in median order:

Quartile.

"Direct" counseling is when the funeral director-

Stays in the selection room with the family at all times

What type of pricing is required today?

Itemization.

The sum of a group of figures divided by the number of units:

Mean.

The upper and lower limits of a series of numbers:

Range.

The number of times sales in a given price bracket occurs over afixed period of time:

Sales frequency.

An end seal burial vault is customarily made from which of these materials:

Steel.

Place the following locations in order for a funeral home selection room. Begin with the most preferred, and finish with the least preferred.

1. Main floor of the funeral home. 2. Upper floor of the funeral home. 3. Lower floor of the funeral home

Cremation urns for adults should contain at least ____ cubic inches.

200.

What are the standard gauges found in metal burial vaults?

7,10, & 12 gauge.

The standard size of the adult burial vault is 30"X____"

86.

Burial vaults that are manufactured of solid copper usually utilize which sealing method?

Air seal.

A keepsake urn is one which-

All of these.

If a client family walked into a casket selection room, and they found that the price of the casket was separate from the service charge (2 prices), then this would be an example of:

Bi-Unit pricing.

The percentage derived from dividing the wholesale amount of the merchandise by the retail price of the merchandise:

Consumer value index.

What casket display method groups 3-4 caskets together, so each can be shown to the family in some detail? These caskets are different from each other, but they represent the remainder of the caskets shown in your selection room.

Educational grouping.

A price determination method whereby the mark-up is multiplied by a constant factor. The same mark-up is then applied to all caskets:

Fixed multiple.

The lighting from a tubular electric discharge lamp:

Fluorescent lighting.

Which type of lighting is high in "blues"?

Fluorescent lighting.

When a funeral home divides its prices into 3-4 separate prices; namely, casket, services, facilities, and automobiles, then this is an example of:

Functional pricing.

A pricing method where the mark-up varies: Higher priced caskets are given a higher mark-up:

Graduated recovery

Confirming and reassuring the family after they have made selections of service and merchandise (post-selection counseling) provides two important functions, one is to confirm their selection so that no mistakes are made as to what they want. The second reason is to-

Help eliminate buyers "remorse" so you should let them know that they made good choices.

What is the maximum number of caskets that merchandisers recommend that you have on hand to show families?

Thirty.

Is a grave liner considered an outer burial container?

Yes.

When determining the rooms for the selection room-

The fewer the rooms, the better.