GAD 250 MIDTERM

contract

A legally binding promise between two parties in which one party makes a specified offer and other party accepts

Perception

A person's awareness or view of reality; also, the process of detecting incoming messages

Ethical Communication

Communication that includes all relevant information, is true in every sense, and is not deceptive in any way

Benefits

Particular advantages that readers will realize from a product's selling points

Topic Sentence

Sentence that introduces the topic of a paragraph

complex sentence

Sentences that expresses one main thought (independent clauses that cannot stand alone as valid sentences)

Ethical Dilemma

Situation that involves making a choice when the alternatives aren't completely wrong or completely right

Style

The choices you make to express yourself: the words you select, the manner in which you use those words in sentences, and the way you build paragraphs from individual sentences

induction

the process that moves from a given series of specifics to a generalization

Resume

A constructed, written summary of a person's education, employment background, and job qualifications

analog

A continuous method of representing information.

Buffer

A neutral opening statement in an indirect negative message that establishes common ground with the reader without revealing the main idea

objective statement

A series of statements that express an organization's qualitative and quantitative goals for reaching a desired future position.

pathos

Appeal to emotion

Whistle-blowin

Efforts by employees to report concerns about unethical or illegal behavior

active listening

Empathic listening in which the listener echoes, restates, and clarifies. A feature of Rogers' client-centered therapy.

chronological resume

Format that emphasizes work experience, with past jobs shown in reverse chronological and functional approaches

Group Interview

Interview in which one or more interviewers meet with several candidates simultaneously

panel interview

Interview in which the candidate meets with several interviewers at once

stress interview

Interview in which the candidate might be asked questions designed to unsettle him/her or is subjected to long periods of silence, criticism, interruptions, and/or hostile reactions by the interview

Working Interview

Interview in which the candidate performs a job-related activity

structured interview

Interview in which the interviewer (or computer) asks a series of prepared questions in a set order

sales messages

Promotional messages that encourage potential buyers to make a purchase decision then and there

Encoding

Putting an idea into a message (using words, images, or a combination of both)

Persuasion

The attempt to change an audience's attitudes, beliefs, or actions

selective perception

The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions.

Three step writing process

Will help you create more effective messages in any medium: 1. Plan 2. Write 3. Complete

concrete words

Word that represents something you can touch, see, or visualize; most concrete terms related to the tangible, material word

Combination

a grouping of items in which order does not matter

selective listening

a listening style in which the receiver responds only to messages that interest him or her

Credibility

a measure of your believability based on how reliable you are and how much trust you evoke in others

compound sentence

a sentence with two main clauses that express two or more independent but related thoughts of equal importance, usually joined by a conjunction word (and but or or)

code of ethics

a written set of ethical guidelines that companies expect their employees to follow

passive

accepting or allowing what happens or what others do, without active response or resistance.

Connotative Meaning

all the associations and feelings evoked by a word

logos

an appeal based on logic or reason

ethos

beliefs or character of a group

Memos

brief printed documents traditionally used for the routine, day-to-day exchange of information within an organization

destructive

causing harm or damage

applicant tracking system

computer systems that capture and store incoming resumes and help recruiters find good prospects for current openings

Decoding

extracting the idea from a message

functional resume

format that emphasizes your skills and capabilities while identifying employers and academic experience in subordinate sections; many recruiters view this format with suspicion

contructive

having a positive effect; helpful

open-ended interview

interview in which the interviewer adapts his or her line of questioning based on the answers you give and any questions you ask

critical listening

listening to evaluate a message for purposes of accepting or rejecting it

empathic listening

listening to provide emotional support for a speaker

content listening

listening to understand and retain the speaker's message

indirect approach

message organization that starts with the evidence and builds your case before presenting the main idea

direct approach

message organization that starts with the main idea (such as a recommendation, a conclusion, or a request) and follows that with your supporting evidence

AIDA model

message sequence that involves attention, interest, desire, and action

emotional appeal

persuasive approach that calls on audience feelings and sympathies rather than facts, figures, and rational arguments

Logical appeal

persuasive approach that calls on reasoning and evidence rather than audience feelings and sympathies

introduction statement

purpose statement (narrow the subject, state opinion, and then identify purpose of the communication, persuade or inform), motivation or hook (why they should listen, what they can do with the info, want to listen), Overview, transition

Active Voice

sentence structure in which the subject performs the action and the object receives the action

compound-complex sentence

sentence with two main clauses, at least one of which contains a subordinate clause

support sentences

sentences in a paragraph that give specific statements that prove the topic sentence

situational interview

similar to a behavioral interview except that the questions focus on how you would handle various hypothetical situations on the job

simple

something that is easily done

Selective Perception

the inclination to distort or ignore incoming information rather than change one's beliefs

denotative meaning

the literal or dictionary meaning of a word

Selling points

the most attractive features of a product or service

Typeface

the physical design of letters, numbers, and other text characters (font and typeface are often used interchangeably, although strictly speaking, a font is a set of characters in a given typeface)

deduction

the process of moving from a general rule to a specific example

Abstract Word

word that expresses a concept, quality, or characteristic; abstractions are usually broad

Transitions

words or phrases that tie together ideas by showing how one thought is related to another