GEB 3213 Chapter 1

6. It is estimated that over _____ million Americans are illiterate, unable to functionally read or write. a. 40 b. 2 c. 20 d. 6 e. 12

a. 40

28. _____ communication is a dynamic process where a small number of people engage in a conversation. a. Group b. Interpersonal c. Mass d. Public e. Dynamic

a. Group

15. All of the following statements about feedback are true except: a. It provides an opportunity for the source to ask for clarification. b. It can indicate that the source could make the message more interesting. c. As the amount of feedback increases, the accuracy of communication also increases. d. It signals the source to see how well the message was received. e. It is composed of messages the receiver sends back to the source.

a. It provides an opportunity for the source to ask for clarification.

3. Which of the following does not reflect one's self-concept? a. Parents b. Clothes c. Friends d. Professional choice e. Interests

a. Parents

23. While you are discussing a recent movie with a friend, your friend clarifies your descriptions, and throws in his opinion about what he thought about the movie. As a third person views it, both of you are taking the role of source and receiver throughout the conversation in turns. Which communication model explains the blurring of the distinction between you and your friend as the source and receiver? a. Transactional model b. Transference model c. Cluster model d. Constructivist model e. Reflective model

a. Transactional model

38. People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by: a. a cult of personality. b. hypnotic suggestions. c. false promises. d. an autocratic leader. e. impression management.

a. a cult of personality.

17. The _____ of the communication interaction involves the setting, scene, and expectations of the individuals involved. a. context b. process c. medium d. channel e. environment

a. context

32. As the business communicator's first responsibility, the various facets of preparation includes all of the following except: a. feedback. b. organization. c. clarity. d. being concise. e. being punctual.

a. feedback.

19. As you are talking to your colleague over the phone, the sound of an airplane flying low drowns out part of your conversation. Immediately after, your mobile phone rings, again disturbing the flow of conversation. Both of these are instances of: a. interference. b. interruption. c. distortion. d. environmental conflict. e. channel conflict.

a. interference.

11. Sharing with yourself is called: a. intrapersonal communication. b. feedback. c. provisional feedback. d. reverse communication. e. self-monitoring.

a. intrapersonal communication

29. Group communication is generally defined as involving _____ to _____ people. a. three; eight b. six; twelve c. five; fifteen d. four; ten e. two; nine

a. three; eight

36. _____ is the term Aristotle used to refer to the communicator's good character and reputation for doing what is right. a. Logos b. Ethos c. Pathos d. Dialectic e. Axios

b. Ethos

10. _____ is composed of messages the receiver sends back to the source. a. Medium b. Feedback c. Channel d. Reverse communication e. Meaning

b. Feedback

8. Fred is narrating his idea to his supervisor on how to improve the quality of the work in his department. Priscilla, his supervisor, listens intently, perceives his point of view, interprets his suggestions, and relates the interpretation to her own idea of quality improvement. What is Priscilla doing? a. Reviewing b. Understanding c. Providing feedback d. Moderating e. Quantifying

b. Understanding

35. When faced with a difficult situation with a customer, instead of saying "I've had it with your complaints!" Sue always says, "I'm having trouble seeing how I can fix this situation. Would you explain to me what you want to see happen?" In terms of responsibilities of a communicator, this is an example of: a. marketing tactic. b. ethical communication. c. intrapersonal communication. d. sales pitching. e. effective feedback.

b. ethical communication.

12. When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem and have a classic "Aha!" moment where something becomes clear, you are engaging in: a. self-analysis. b. intrapersonal communication. c. provisional feedback. d. reverse communication. e. self-monitoring.

b. intrapersonal communication.

22. When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem, what happens is referred to as: a. intuition. b. intrapersonal communication. c. clustering illusion. d. exposure effect. e. reflective communication.

b. intrapersonal communication.

When you are prepared, it means that you have done all of the following except: a. selected a topic appropriate to your audience. b. practiced the golden rule of treating your audience. c. gathered enough information to cover the topic well. d. put your information into a logical sequence. e. considered how best to present it.

b. practiced the golden rule of treating your audience.

26. According to the German philosopher Jürgen Habermas, every process of reaching understanding takes place against the background of a culturally ingrained _____. a. judgment b. preunderstanding c. context d. communication patterns e. language

b. preunderstanding

39. If you are asked a question to which you don't know the answer, the proper response should be: a. "I'm afraid I will not be able to answer your queries." b. "Shall we keep the questions toward the end of the session?" c. "I don't know the answer but I will research it and get back to you" d. "This seems to digress from the topic in discussion." e. "Questioners should ensure that they benefit the entire audience."

c. "I don't know the answer but I will research it and get back to you"

27. What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans? a. Based on gender b. Length of conversation c. Level of intimacy d. Level of honesty e. Context of the communication

c. Level of intimacy

1. _____ refers to your sense of self and awareness of who you are. a. Intuition b. Self-awareness c. Self-concept d. Introspection e. Self-perception

c. Self-concept

7. Which of the following is not a critical term in the definition of communication? a. Process b. Understanding c. Status d. Sharing e. Meaning

c. Status

14. Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of: a. messages. b. contexts. c. channels. d. receivers. e. sources.

c. channels.

24. In which of the following communication models do we focus on the negotiated meaning, or common ground, when trying to describe communication? a. Transactional model b. Transference model c. Cluster model d. Constructivist model e. Reflective model

d. Constructivist model

18. _____ is anything that blocks or changes the source's intended meaning of the message. a. Intervention b. Interruption c. Channel conflict d. Interference e. Distortion

d. Interference

30. Employees shouting back "Yes, sir" in response to the boss asking "Do you hear me?" during a motivation speech, is an example of a(n): a. interruption. b. competition for the floor. c. intrapersonal communication. d. call-out. e. noise.

d. call-out.

20. Your colleague, Narain Ramesh from India, finds it a bit strange that you refer to your teachers by name. He feels how you address someone reflects your respect for that person. But you are confident that your professors are comfortable with how you address them. From a communications perspective, the difference here is one of: a. environment. b. channel. c. understanding. d. context. e. feedback.

d. context.

37. To be _____ means that everyone is entitled to the same respect, expectations, access to information, and rewards of participation in a group. a. organized b. neutral c. tolerant of diversity d. egalitarian e. ethical

d. egalitarian

9. In communication, _____ occurs when you convey thoughts, feelings, ideas or insights to others. a. reviewing b. understanding c. feedback d. sharing e. moderating

d. sharing

33. "Now that we've examined X, let's consider Y," is an example of a(n): a. feedback. b. intrapersonal communication. c. call-out. d. transitional statement. e. exhortation.

d. transitional statement.

5. The study mentioned in the text found that _____ is both a "marker" of high-skill, high-wage, professional work and a 'gatekeeper' with clear equity implications. a. speaking b. education c. reading d. writing e. ethics

d. writing

34. _____ refers to a set of principles or rules for correct conduct. a. Decorum b. Protocol c. Code of conduct d. Manners e. Ethics

e. Ethics

16. Which of the following statements about environment is not true? a. People may be less likely to have an intimate conversation when they can only see each other from across the room. b. The environment can include the tables, chairs, lighting, and sound equipment that are in the room. c. The environment can also include factors like formal dress. d. People may be more likely to have an intimate conversation when they are physically close to each other. e. Expectations of the individuals involved are also part of the environment.

e. Expectations of the individuals involved are also part of the environment.

4. Which of the following is not true about communication? a. It influences your thinking about yourself and others. b. It influences how you learn. c. It represents you and your employer. d. It is desired by business and industry. e. It reflects your socio-economic background.

e. It reflects your socio-economic background.

_____ is what happens when your own thoughts occupy your attention while you are hearing, or reading, a message. a. Unintentional distraction b. Unconditional stimulation c. Brain reflex d. Reflective distortion e. Psychological noise

e. Psychological noise

25. When you tell yourself how you did after you wrote a document or gave a presentation, you are engaging in _____. a. biased judgment b. dissonance reduction c. feedback d. interpersonal communication e. intrapersonal communication

e. intrapersonal communication

2. Megan was assessing her career options before she decided to take up a course on her skills. She realized that she was happy talking to people and helping them out; this could help her in a customer facing job. What Megan was trying to realize was her . a. sixth sense b. subconscious drive c. character d. personality type e. self-concept

e. self-concept

13. Sheila is delivering a message to her colleagues. She ensures that there are no unintended messages in her tone of voice, body language, or clothing. She chooses the perfect words to convey the intended meaning. By watching her audience's reaction, she perceives how well they received the message, and responds with clarification or supporting information. Sheila is the _____ of the message. a. medium b. context c. intermediary d. channel e. source

e. source