GSCM Exam 2

d. Reverse logistics

Returns management is also known as: a. Inverted logistics b. Waste reduction c. Backward logistics d. Reverse logistics

d. Microchips used in automobiles

Which of the following would be considered a dependent demand item? a. Microwave Oven b. Paint c. Shoes d. Microchips used in automobiles

b. All of these are correct

Which one of the following is a reason for firms to NOT carry inventory? a. It is expensive and requires storage space b. All of these are correct c. Inventory can become obsolete very quickly d. Inventory can deteriorate quickly while it is in storage

c. Muda

Waste in Japan is also referred to as: a. Kanban b. Poka-yoke c. Muda d. Yoi

b. Permission marketing

A firm allows customers to "opt-in" to get advertising and messages through text on their phone. This is referred to as: a. Customer preference marketing b. Permission marketing c. Customer churn d. Event-based marketing

d. Finding the NPV of a customer's projected lifetime profits for the firm

A customer's lifetime value is calculated by: a. Summing the projected annual profitability of the customer b. Summing the annual sales of the customer and then dividing by the projected lifetime c. Adding up all the sales to the customer plus the sales for all sales generated by referrals from said customer d. Finding the NPV of a customer's projected lifetime profits for the firm

a. More than doubled

According to Table 9.1 in the text, for-hire logistics expenditures in the United States have done what since 2000? a. More than doubled b. Remained the same c. Decreased for the first 10 years, then increased d. Slowly declined

a. Having employees 'learn on the job' and adapt their way of working

All of the following are recommended for designing and implementing a successful CRM program EXCEPT: a. Having employees 'learn on the job' and adapt their way of working b. Involving CRM users at the outset c. Support from the firm's top executives d. Creating a CRM plan

d. ERP system can provide a firm and its supply chain partners with a significant competitive advantage

An advantage/benefit of utilizing an ERP system includes which of the following? a. ERP systems are inexpensive to implement for a small firm b. ERP systems require very little training to get the system up and running c. All of these are correct d. ERP system can provide a firm and its supply chain partners with a significant competitive advantage

a. Foreign freight forwarder

Which of the following service companies consolidate small shipments into larger TL or CL shipments and decide what transportation modes and methods to use? a. Foreign freight forwarder b. Customs broker c. NVOCC d. Trading company

d. All of these are correct

Firms can safeguard customer information by doing which of the following? a. Keeping call centers within the company b. Allow customers to opt-in and out of mailing lists c. Outsourcing call centers to only domestic companies d. All of these are correct

c. Decrease by 50%

If order quantities are cut in half, what impact will this have on average inventory levels? (Assuming usage remains constant) a. Decrease by 25% b. Increase by 50% c. Decrease by 50% d. Increase by 75%

c. Your order quantity was higher than the EOQ.

If your company had an annual purchase cost of items equal to $1,400,000, an annual holding cost of $180,000 and an annual ordering cost of $60,000 this scenario would reveal that: a. Your order quantity was lower than the EOQ. b. Your order quantity was equal to the EOQ. c. Your order quantity was higher than the EOQ. d. Nothing because there is insufficient information to discern where the EOQ would be.

b. Are better suited to more intricate workplaces

In general, best-of-breeds ERP solutions: a. Are easier to get the system up and running b. Are better suited to more intricate workplaces c. Fit the less complex business environments d. Tend to have applications that all work well together

c. Railroad companies

Intermodal marketing companies (IMCs) are companies that act as intermediaries between intermodal: a. Warehouse management companies b. Waste management companies c. Railroad companies d. Trucking companies

a. Predicting customer behaviors

The element of a CRM program involved with the use of data-mining software and customer behavior analytics is: a. Predicting customer behaviors b. Segmenting customers c. Customer preference determination d. Customer value determination

b. Decreased automation

The following are all examples of lean warehousing capabilities EXCEPT: a. Increased assembly operations b. Decreased automation c. A tendency to be green d. Greater emphasis on crossdocking

b. Aggregate production plan

What plan specifies which end product is to be made, how many are required, and when they need to be completed? a. Master production schedule b. Aggregate production plan c. Super bill of materials d. Bill of material

a. Half the manufacturing labor to produce a new automobile model

When compared to their U.S. counterparts, a benchmarking study found that Japanese auto manufacturers used: a. Half the manufacturing labor to produce a new automobile model b. Twice the manufacturing labor to produce a new automobile model c. All of these are correct d. Double the engineering hours to produce a new automobile model

d. All of these are correct

When mistakes occur in the supply chain, which of the following things might happen? a. Cost may increase due to expedited deliveries b. Customer service levels drop c. More safety stock must be held d. All of these are correct

a. Cloud based CRM applications

Which of the following allows companies to capture customer activity such as customer service interactions, website visits, purchase transactions, and shipping history in a historical timeline? a. Cloud based CRM applications b. All-time CRM c. A high-service application d. Smart CRM

c. All of these are correct

Which of the following are intermodal transportation alternatives? a. Truck trailer-on-flatcar b. Piggyback service c. All of these are correct d. Roll-on-roll-off

b. Warranty repair capabilities

Which of the following customer service elements can be classified as an example of posttransaction elements? a. Salesperson politeness b. Warranty repair capabilities c. Customer service policies d. Distribution system accuracy

c. Six Sigma

Which of the following is a method that translates into end consumers getting what they want, when they want it, for a price they are willing to pay? a. Exponential Smoothing b. Concurrent Scheduler Approach c. Six Sigma d. Low Cost Leadership

c. All of these are correct

Which of the following is an example of how lean programs can help to protect the environment? a. Reusing waste water b. Using rubber from used tires in auto parts c. All of these are correct d. Parts made from recycled materials

b. Horizontal collaboration

Which of the following is an example of what companies can do to improve environmental performance? a. Increase zombie inventory b. Horizontal collaboration c. Mass customization manufacturing d. Niche segmentation

d. ERP systems are very complex and have proven difficult to implement

Which of the following is considered a DISADVANTAGE of utilizing an ERP system? a. ERP systems decrease supply chain inventories b. Once ERP information is entered it is made available to all users c. ERP systems use a single database and common infrastructure d. ERP systems are very complex and have proven difficult to implement

a. ERP systems are very complex and have proven difficult to implement

Which of the following is considered a disadvantage of implementing an ERP system? a. ERP systems are very complex and have proven difficult to implement b. Companies utilize a single centralized database system, thus causing duplicate data entries c. All of these are correct d. Fairly inexpensive to purchase and implement

d. Segmenting customers

Which of the following is one of the most basic and important activities of CRM? a. Increasing churn b. Cross-selling customers c. Finding customers d. Segmenting customers

a. The Shipping Act of 1984

Which of the following marked the end of the initial push by Congress to deregulate the entire U.S. transportation industry? a. The Shipping Act of 1984 b. The Granger Laws c. The Transportation Act of 1920 d. The Interstate Commerce Act of 2013

b. The workforce fluctuates in response to the demand pattern

Which of the following results from using the chase production strategy? a. The firm keeps its workforce levels constant b. The workforce fluctuates in response to the demand pattern c. It relies on fluctuating finished goods inventories and backlogs to meet demand d. None of these is correct

d. Master production schedule

Which planning horizon is shorter than the aggregate production plan's but must be longer than a firm's production lead time to ensure the end item can be completed within the planning horizon? a. Material requirements plan b. Capacity Requirements Plan c. Demand time fence d. Master production schedule

b. ERP systems tie together a variety of specialized systems

Why are firms migrating to ERP systems? a. ERP systems are successful with two-dimensional processes b. ERP systems tie together a variety of specialized systems c. ERP systems are inexpensive to implement d. ERP systems are easy to implement, particularly in large organizations