hca 410
You have just given a presentation on a management-by-objectives system that you believe should be implemented in your company's factory. Joe has objected to this idea on the grounds that supervisors do not want input from the cutting floor. Which of the following is NOT a good response when answering Joe's objection? Question 2 options: "Joe, you believe that a management-by-objectives system will not work because supervisors do not want input from the cutting floor." "I think a management-by-objectives system will work and that it will increase worker satisfaction." "My opinion is based on a group of studies done in our Newark plant, where output increased .5 percent while MBO was in force." "Joe, your point is totally invalid; it does not matter what the supervisors prefer, because the goal is to increase production."
"Joe, your point is totally invalid; it does not matter what the supervisors prefer, because the goal is to increase production."
Morgan has a problem. Her date has been late the last three times to pick her up and this upsets her. Tonight her date is late again. What should she say? Question 6 options: "I can't believe you are late for the fourth time. This really upsets me! Why are you always so late? "Nothing, but when he asks, "What's wrong?" reply as coldly as possible "Nothing." "This is the fourth time you have been late. I want you to know how much this hurts me. Maybe the next time you should call from the car phone and let me know you are running late." "This is the fourth time you have been late. I want you to know how much this hurts me. I wonder if your mother knows how you disrespect me?"
"This is the fourth time you have been late. I want you to know how much this hurts me. Maybe the next time you should call from the car phone and let me know you are running late."
What is neuroticism?A) The extent to which people see themselves as capable and successfulB) The tendency to have a negative outlook and pessimistic approach to lifeC) The belief that one can control his or her experiencesD) The generalized sense of one's ability to perform capably across a variety of circumstances
B) The tendency to have a negative outlook and pessimistic approach to life
Which components contribute to the latent attribute of core self-evaluation?1. self-esteem2. self-efficacy3. locus of control4. extraversionA) Components 1 and 2 contribute.B) Components 1 and 4 contribute.C) Components 1, 2, and 3 contributeD) Components 1, 2, and 4 contribute.
C) Components 1, 2, and 3 contribute
Which of the following terms refers to the goals that explain why the organization exists and what it should be doing?A. missionB. tactical goalC. operative goalD. profit goal
A. mission
Time is a moderately important factor, you have no power, and the ongoing relationship is critical to you. Which conflict response will you most likely use? Question 10 options:Forcing Accommodating CompromisingAvoiding
Accommodating
Aptitude is (1) the native skills and abilities a person brings to the job, (2) the physical and mental capabilities of a person, and (3) the personality characteristics a person has for people-oriented jobs. Which statements are correct? Question 3 options: All three statements are correct. Only statements 1 and 2 are correct.Only statements 1 and 3 are correct.Only statements 2 and 3 are correct.Only statement 3 is correct.
All three statements are correct.
At the beginning of your team's first meeting, Betsy said, "I think it's really important that we develop a clear agenda for what we want to accomplish and then decide who is going to do what." Based on this comment, you suspect that Betsy is strongest on which dimension of cognitive style?A) KnowingB) PlanningC) CreatingD) Assimilating
B) Planning
Your boss was arrested for embezzlement at the office. As he walks past you handcuffed, he states, "You know, you and I possess the same values, we just differ by degrees." Which is the boss an example of?A) Terminal valuesB) Poor ethical decision makingC) Poor information gatheringD) Conformity level of values maturity
B) Poor ethical decision making
You added an extra $100 to your expense statement and Sara added an extra $1000 to her expense statement. If you believe both of you are equally wrong (this does violate company policy), what is your level of values maturity?A) First level of maturityC) Third level of maturity
B) Second level of maturity
Which of the following is most likely to be the result of the formation of an organization?A) It decreases the need for division of labor.B) It increases the transaction costs.C) It exerts pressure on individuals to conform to task and production requirements.D) It makes production more costly.
C) It exerts pressure on individuals to conform to task and production requirements.
Research suggests that (1) individuals differ in their level of values development, (2) individuals hold different sets of instrumental values at different stages of development, and (3) peoples' value priorities do not change once they become adults. Which statements are correct?A) All three statements are correct.B) Only statements 1 and 3 are correct.C) Only statements 1 and 2 are correct.D) Only statements 2 and 3 are correct.
C) Only statements 1 and 2 are correct.
Managers pass along advice and information and help employees improve their skills by setting standards. When managers do this, what is it called?Question 10 options:CoachingCounselingValidatingDelegation
Coaching
Barry is known to challenge unproductive behavior in team meetings by consistently trying to ensure his team members display proper behavior. What role is Barry playing? Question 4 options:Task-facilitating role Enforcing role Confronting role Monitoring role
Confronting role
As manager, you have decided to enforce a new policy restricting dating in the office. You are comfortable with the policy and have decided that the policy will affect you also. Which ethical test did you most likely employ? A) Personal gain testB) Equal treatment testC) Cost-benefit testD) Golden rule test
D) Golden rule test
What is self-efficacy?A) The extent to which people see themselves as capable and successfulB) The tendency to have a negative outlookC) The belief that one can control his or her experiencesD) The generalized sense of one's ability to perform capably across a variety of circumstances
D) The generalized sense of one's ability to perform capably across a variety of circumstances
Lately, as team leader, you find yourself spending time answering team members' inquiries into the way the work has been organized. What should you do? Question 3 options:Encourage these inquiries to be turned into suggestions for improvement Encourage obedience to your (leader's) directions Ignore these disagreementsClarify goals, procedures, rules, and expectations
Encourage these inquiries to be turned into suggestions for improvement
To encourage Elaine's initiative on the group project, her boss, Barry, should tell her that she alone is totally responsible for her success. Question 1 options: True False
False
When utilizing descriptive communication, evaluative comments should never be made.Question 9 options:TrueFalse
False
When you use the reflecting response, you are trying to pursue the topic in greater depth. Question 4 options:TrueFalse
False
Your co-worker has a habit of constantly interrupting you when you are talking. He is practicing validating communication. Question 2 options:TrueFalse
False
Which is an effective principle for providing feedback? Question 2 options:Focusing feedback on persons rather than behavior pinpoints directly the problem Focusing feedback on inferences and judgments eliminates blocking behavior Focusing feedback on the amount of information the recipient can use helps team members Focusing feedback immediately is more important than looking for the appropriate time
Focusing feedback on the amount of information the recipient can use helps team members
Which of the following statements regarding team membership is CORRECT? Question 9 options: George tells his team member, Peter, "Your ideas are terrific." George is exhibiting an urging role. George says to his team member, Susan, "Let us see if your idea is practical." George is process analyzing. George says to his team, "It looks as if we are all saying the same thing." is harmonizing. George says to the team, "Here are criteria we can use to assess our success." George is monitoring.
George says to the team, "Here are criteria we can use to assess our success." George is monitoring.
In trying to determine a course of action, it becomes apparent that part of the team had used data supplied by the VP of Finance whereas others on the team had their data supplied from the VP of Marketing. What was a likely source for this conflict? Question 6 options:Personal differences Informational deficiency Role incompatibility Environmental stress
Informational deficiency
Which of the following is NOT one of Janis' suggestions for addressing groupthink, as cited in the textbook? Question 7 options: Have an open discussion. Assign a team member to play devil's advocate. Insist on full agreement. Break the team into subgroups.
Insist on full agreement.
Maslow's Hierarchy of Needs and Alderfer's needs theory are major theories regarding human needs motivation. Which of the following is correct? Question 10 options: Maslow's self-actualization stage is comparable to Alderfer's growth stage. Maslow's physiological stage is comparable to Alderfer's relatedness stage. Maslow's belongingness stage is comparable to Alderfer's existence stage. Maslow's safety stage is comparable to Alderfer's existence stage.
Maslow's self-actualization stage is comparable to Alderfer's growth stage.
_______ are applied in circumstances where an individual who is relied upon seeks to exploit his or her position of power. Question 3 options:Neutralizing retribution strategies Neutralizing reciprocity strategiesNeutralizing reason strategiesNeutralizing "rights of defensive" strategies Previous PageNext Page
Neutralizing retribution strategies
After presenting the problem, the initiator should (1) not make accusations, (2) draw inferences about the responder's motivations, and (3) not attribute the undesirable behaviors to the respondent's personal inadequacies. Which statements are correct? Question 7 options:All three statements are correct. Only statements 1 and 2 are correct. Only statements 1 and 3 are correct. Only statements 2 and 3 are correct.Only statement 2 is correct.
Only statements 1 and 3 are correct.
The difference between saying "You are stubborn" and "This is the second time we are unable to reach agreement" is the difference between what two types of communication? Question 3 options:Congruent and incongruent communication Owned and disowned communication Superior and egalitarian communication Person- and problem-oriented communication
Person- and problem-oriented communication
In equity theory, what is important? Question 2 options: Social comparison of rewards and efforts Equality of rewardsEquality of effortsAbsolute value of rewards
Social comparison of rewards and efforts
"Not only does a fairway wood have a larger sweet spot, but it reacts better to bad hits. Thin shots don't lose as much yardage as off an iron. Toe shots don't lose ..." You are lost in the discussion of golf. What type of communication is this person using? Question 7 options:RigidityIndifferenceSuperiority-oriented
Superiority-oriented
A contingency is an event that might occur and must be planned for. tru or false
TRUE
An organization's culture is shaped by the type of structure used by the organization.
TRUE
Which of the following statements regarding problems that occur during the norming stage of team development is CORRECT? Question 10 options: Team A deflects criticism of the team because of their past experience and successes. The team suffers from mind guarding.Tom is the dominant person on the team and because he puts pressure on the team to agree with him, no one contradicts Tom. The team suffers from self-censorship. Team C has issued its preliminary report, which was discounted by upper management because of overlooked financial concerns. The team has decided to continue on their track because they believe that those outside the team do not understand the parameters. This is shared stereotypes. Susan and George, two of the eight team members, believe that the team is headed in the wrong direction on their project. Susan and George decide that the rest of the team does not understand the parameters of the task. This is illusion of vulnerability.
Team C has issued its preliminary report, which was discounted by upper management because of overlooked financial concerns. The team has decided to continue on their track because they believe that those outside the team do not understand the parameters. This is shared stereotypes.
According to Murray's manifest needs model, the needs of individuals in the workplace include the needs for achievement, affiliation, and power. Question 4 options: True False
True
Feelings of equity can be influenced by peer pressure. Question 5 options: True False
True
Interpersonal conflict is an essential component of an organization. Question 1 options: True False
True
Issue-focused conflicts are similar to rational negotiations, which can be viewed as an interpersonal decision-making process by which two or more people agree how to allocate scarce resources. Question 9 options: True False
True
Recent research indicates that gender differences are moderately correlated with conflict management style preferences. Question 8 options: True False
True
Studies have found that people make fewer mental errors when experiencing positive relationships. Question 1 options:TrueFalse
True
True/False. Transaction costs are the costs associated with negotiating, monitoring, and governing exchanges between people.
True
Two critical aspects of team leadership are developing credibility and influence among team members and establishing a motivating vision and goals for the team. Question 5 options: True False
True
You comment to a co-worker, "My supervisor, Maxine, is dictatorial." This is an example of person-oriented communication. Question 8 options:True False
True
Your boss tells you, "If you continue to be late, you will lose your job." Did your boss practice supportive communication? Question 5 options:No, this is an evaluative comment.Yes, even though the comment is evaluative in nature, it is linked to a probable outcome.Yes, this is a validating comment.No, the comment is person oriented.
Yes, even though the comment is evaluative in nature, it is linked to a probable outcome.
Establishing goals is a critical endeavor for a team leader. Which of the following is an Everest goal? Question 8 options:a 5% increase in sales for the next three quarters achieving 100% customer satisfaction by the end of next year increasing the production output from 10 to 12 units per day by the next quarterimproving the high degree of customer satisfaction currently reported
achieving 100% customer satisfaction by the end of next year
Emotionally ill-prepared managers who cannot cope with confrontational stress will most likely use a(n) ________________ management approach. Question 2 options:forcing avoiding compromising accommodating
avoiding
After presenting your committee's proposal for changing customer service procedures, which the committee has studied for three months, an influential nonmember distributes an outline of a competing proposal. You should ________. Question 1 options:begin to criticize the competing proposalretract your proposal be prepared to answer specific criticisms choose an audience member to ask questions about both proposals
be prepared to answer specific criticisms
A manager seeking to expand latitude through a broad vertical and horizontal network of tasks and interpersonal relationships in an organization is acquiring power through ________. Question 1 options:flexibility visibility centrality relevance
centrality
According to the textbook, the most difficult conflict management approach is ______________. Question 5 options:avoidingcollaboratingaccommodatingcompromising
collaborating
Which of the following is NOT an element of an integrative motivation program? Question 6 options: establishing moderately difficult goals distributing rewards equitably removing personal obstacles to performance establishing clear rules of the job
distributing rewards equitably
A task force is a permanent committee or team formed to tackle a long-term problem affecting several departments of an organization. True or False
false
Organic structures follow a centralized decision-making structure. Question 7 options:True False
false
The simplest integrating mechanism is to establish direct contact between people in different subunits. Question 2 options:True False
false
The three dimensions of tolerance of ambiguity are novelty, insolubility, and control. Question 3 options:TrueFalse
false
According to the textbook, which of the following is NOT a typical interpersonal characteristic of a high performing team? Question 6 options:helping members thrive high mutual trust mutual trainingentr epreneurship
helping members thrive
Which of the following is the simplest integrating technique? Question 6 options: integrating role hierarchy of authority task force integrating department
hierarchy of authority
Which of the following is NOT a step in the collaborative problem-solving process? Question 4 options:identifying the problem maintaining personal ownership of the problem developing an action plan and agreementimplementing the solution and following up
maintaining personal ownership of the problem
According to the study conducted by Tom Burns and G. M. Stalker, an organization functioning in a stable environment should have ________. Question 8 options: mechanistic organizational structure high levels of integration high levels of differentiation decentralized decision-making procedures
mechanistic organizational structure
Which of the following types of employees are most likely to follow standardized practices in performing their tasks? Question 9 options: office accountants R&D executives advertising executive public relations officers
office accountants
An organization uses task forces to coordinate the activities of various departments. Employees also work in teams to increase coordination. This organization most likely has a(n) ________ structure. Question 4 options: mechanistic bureaucratic organic centralized
organic
According to the textbook, the foundation of an effective motivation program is to have ____________. Question 7 options:clear rules proper goal setting outcome measurements close supervision
proper goal setting
Which of the following is the best approach for neutralizing "reason influences" from other parties? Question 2 options:explaining sternly that you are not obligated to assist those parties in anyway confronting the exploitative individual head-on in an assertive manner refusing politely to comply with any request that may compromise your position applying countervailing actions to shift dependence on a position to independence
refusing politely to comply with any request that may compromise your position
Which of the following tools to overcome poor performance is the least threatening to an employee? Question 8 options:release retrain reassign resupply
resupply
Which of the following integrating mechanisms involves creating a permanent committee to promote coordination within an organization? Question 10 options: task force integrating department team liaison role
team
According to the textbook, to increase the inherent ability (not the effort) of a person, he or she needs Question 9 options: training motivation physical capacity mental capacity
training
Competitive advantage is the ability of one company to outperform another because its managers are able to create more value from the resources at their disposal.
true
If you are cheating on this test, you are violating an instrumental value. true or false
true
Subunit orientation is the tendency to view one's role in the organization strictly from the perspective of the time frame, goals, and interpersonal orientations of one's subunit. Question 3 options:True False
true
The contingency approach to organizational design tailors organizational structure to the sources of uncertainty facing an organization. Question 5 options:True False
true
Two key skills associated with team membership are playing advantageous roles and providing helpful feedback to build relationships with other team members.TrueFalse
true
Which of the following is NOT a major source of conflict for organizations mentioned in the textbook? Question 3 options:informational deficienciesenvironmental stressrole incompatibilitywage reductions
wage reductions
