HCMA Ch 7 Quiz

For the USPS domestic shipping, what is the maximum length plus girth of a package?

108 inches

On a professional letter's signature block, how many blank lines should be placed between the closing and the typed name and credentials of the sender?

4

Which size letterhead is appropriate for most business correspondence?

8 1/2 × 11 inches

Which needs to be capitalized?

All of these

What USPS abbreviation is incorrect?

Center: CNTR

Termination letters are sent by __________.

Certified letter with return receipt

What is the proper greeting for a business letter?

Dear Mr. Black:

Mailboxes should be in a common location easy access for patients and staff.

False

Professional business letters are created using landscape orientation.

False

Sally Jones keyed (typed) a letter for Dr. John Smith. Sally would use the following reference notation in the letter: sj/JS.

False

A medical assistant needs to send a letter informing a patient about her test results. What type of mail service should be used?

First-class mail

Which is the most common type of business letter where all elements are left justified?

Full block letter format

Which of the following dates is written correctly for inclusion in the heading of a letter?

May 1, 2016

What information is not included in a clinic's letterhead?

Provider's personal email address

What USPS abbreviation is incorrect?

Route: RT

Which of the following is not typically included in memorandums?

SIGNATURE:

What statement is incorrect?

The first letter of all pronouns is capitalized.

What is incorrect regarding a reference notation?

The first set of initials are of the person who keyed the letter.

What is the error in this statement? "Did there son, daughter, and granddaughter came to the appointment."

The period should be a question mark and there is spelled incorrectly.

What is the error in this statement? "Sally the receptionist called Miss Jones to reschedule the appointment."

There should be a comma between receptionist and called and there should be a comma between Sally and the.

Before hiring a local delivery service, it is important to check if the drivers are bonded if they will be handling money.

True

The girth is the measurement around the middle of the package that is being shipped.

True

The zone is the region or geographic area used for shipping.

True

If proof of mailing is needed, the medical assistant might ask the post office for:

a certificate of mailing

When sending a fax, the medical assistant must:

adhere to HIPAA and HITECH rules and ensure contact information for the sender and recipient is on the face sheet.

Which is a word or group of words that describes a noun or pronoun?

adjective

This optional mail service provides a mailing receipt, showing the letter was mailed, and a return receipt showing the delivery information and the recipient's signature.

certified mail

which is not a header in a memo?

department

An authorized agent is a person who can purchase postage for an agency's mail.

false

Books, manuscripts, and computer-recorded items are classified as __________ mail.

media

Which of the following is the usual business envelope size?

no. 10

You need to mail a letter. What is the most expensive domestic service from the U.S. Postal Service?

priority mail express

What includes the initials of the person who composed the letter?

reference notation

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

registered mail

What four things affect the postage rate of mail? Check all that apply

services required, urgency of arrival, weight and size, delivery zone

If there is a question as to who should get a piece of mail, it is important to ask.

true