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What is the difference between formal and informal groups?

B) A formal group is assigned by an organization or its managers to accomplish specific goals.

______ is the idea that decision makers are restricted by constraints when making decisions

Bounded rationality

______ is a circular and dynamic process in which people interpret and make sense of the information they exchange.

Communication

________ is your personal evaluation of your ability to do your job.

Competence

a(n) ________ helps new recruits integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics and by clarifying work-role expectations and responsibilities.

onboarding program

Jess has completed her two-year medical assistant program. She really wants to be a nurse, but needs to start working as soon as possible in order to pay her bills and loans. Unbeknownst to her, one of her professors has put her name in for an award program at the local nursing college. She is notified that she is a finalist for the award —full paid tuition and a living stipend. This ________ can enable her to exceed her goals

opportunity

Professor Marsden explains to the class that he wants the assigned paper submitted for review at several points in the research process. Lydia notes that she has to submit the paper multiple times. Marcy notes that the paper has to be reviewed before it is final. This reflects the ________ of communication.

perceptual model

When a receiver expresses a reaction to the sender's message, he or she is

providing feedback.

The ________ model of decision making assumes that managers are completely objective and possess all information for their decisions. In this model, decisions demonstrate excellent logic

rational

In the last step of Lewin's model of change, ________, role modeling is probably the most powerful way to get others to follow

refreezing

Madetra makes low-priced leather handbags and wallets. They keep their costs down, but have to cut some corners. Now, their rate of return is 25 percent. Madetra considers this a(n) ________ or "good enough" solution.

satisficing

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ________ (the person wanting to communicate information), and Taylor is the ________ (the person, group, or organization for whom the message is intended).

sender; receiver

In which way do employees waste time on social media?

shopping online

Positive nonverbal actions include all of the following except

speaking very slowly.

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

strategic plan

2) A ________ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

team

Using ________, Sensotix emphasizes using the chain of command to make sure the right people do the right things at the right time.

the hierarchy of authority

6) Every management function and activity involves some form of direct or indirect communication.

true

All communication involves a sender, message, and receiver.

true

When Meet & Greet went public, the company had fewer than 15 engineers working on mobile applications. It was almost entirely focused on users accessing the site from desktop computers. Four years later, the company has over 250 engineers working on mobile apps—a strong signal that mobile apps are at the center of the company's strategy. This is an example of ________ from the desktop.

unfreezing

4) Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ________ team.

virtual

Abis Sneakers & Stuff states that it plans to be "the number one athletic company in the world." What does this represent?

vision

In negotiation, the ZOPA is the ________. Remember that nonverbal communications also help convey your emotions during negotiations

zone of possible agreement

Tacit knowledge is information that can easily be put into words.

False

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

False

Vision statements represent the reason that organizations exist.

False

________ occurs when people perceive that they are being attacked or threatened.

Defensiveness

_____ is a give-and-take decision-making process involving two or more parties with different preferences. For example, labor-management negotiations over wages, hours, and working conditions.

Dialecticism

_____ occur(s) when organizations divide the work in pursuing the common goal among groups and individuals performing separate but related tasks

Division of labor

_____ is(are) the efforts to enhance employee performance, well-being, and positive attitudes.

Empowerment

___ is the process of translating thoughts into a code or language that can be understood by others

Encoding

Leadership is the same thing as managing.

FAlse

You are taking an OB course that meets Mondays and Wednesdays, and your professor gives unannounced quizzes each week. It's the Sunday before a class, and you are deciding whether to study for a potential quiz or watch football. Two of your classmates have decided to watch the game rather than study because they don't think there will be a quiz the next day. The next morning you walk into class and the professor says, "Take out a sheet of paper for the quiz." You turn to your friends and say, "I knew we were going to have a quiz; why did I listen to you? This reflects the anchoring bias.

FAlse

13) Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

False

A holistic hunch represents a judgment that is based on a conscious integration stored in memory.

False

A strategy represents a long-term goal that describes what an organization wants to become

False

Anything that interferes with the transmission and understanding of a message is known as feedback.

False

In evaluating alternatives and selecting a solution, managers should evaluate the legality and efficiency of potential solutions and conduct a cost-benefit analysis.

False

Linguistic intelligence refers to a person's characteristic speaking pattern.

False

Normative intuition represents the notion that decision makers are restricted by a variety of constraints when making decisions

False

________ is the sense of "we-ness" that overrides individual differences and motives.

Group cohesiveness

___ is a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members' strivings for unanimity override their motivation to realistically appraise alternative courses of action.

Groupthink

________ is one advantage of having a face-to-face conversation.

Immediate feedback

Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ________ listener.

Involved

why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

It can create many legal, financial, and personnel risks.

______ is the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments

Organizational culture

____ represent(s) cognitive shortcuts or biases that are used to simplify the process of making decisions

Judgmental heuristics

________ leadership is an example of passive leadership.

Laissez-faire

________ power is the basis of power that most people think of as authority.

Legitimate

According to research, which of the following statements about men's and women's leadership traits is true

Men are more autocratic than women.

Sanjay promotes the benefits of little or no conflict within an organization. This, he states, leads to greater productivity. Is this analysis correct

No. Organizational conflict is inevitable and can have constructive consequences.

________ is solving problems by producing the best possible solution.

Optimizing

________ power is the type of influence a person exercises because of the job he or she holds

Position

________ is the ability to marshal resources to get things done.

Power

____ is a lack of concern for others, impulsive behavior, and a lack of remorse or guilt when one's actions harm others

Psychopathy

Which of these is an analytical framework that can help your company develop a strategic plan?

SWOT analysis

________ leadership focuses on increased benefit to others rather than to oneself.

Servant

_______ is the number of people reporting directly to a given manager.

Span of control

__ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you.

Trust

An organization can have the best vision and strategy in the world, but it won't be able to execute them unless its culture is aligned with its strategy.

True

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context

True

Creative Critters uses a six-foot-tall stuffed lion named Softy as a catalyst to make sure employees do not ignore important but difficult topics. Softy is an artifact.

True

Flexspace includes the concept of working from home.

True

Intuitive processes are influenced by both expertise and feelings.

True

Language source ranges from natural body language and speech to numbers contained in a financial statement.

True

The rational model of decision making explains how managers should make decisions

True

The rational model of decision making explains how managers should make decisions. It assumes that managers are completely objective and possess all information for their decisions. In this model, decisions thus demonstrate excellent logic and promote the organization's best interests.

True

An artifact is

a physical manifestation of an organization's culture.

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship

added-value negotiation

Trained ________, typically from outside agencies, are versed in relevant laws and case precedents. The parties agree ahead of time to accept the decision of this neutral person in a formal setting, often complete with evidence and witnesses

arbitrators

A(n) ________ is someone who is a catalyst in helping organizations to deal with old problems in new ways

change agent

A(n) ________ organization is composed of "a group of people working together to collectively enhance their capacities to create results that they truly care about."

closed

The ability to make threats or deliver punishment gives an individual or organization ________ power

coercion

3) Norman is elected president of the debate club. He is known as a team player. That means that Norman is

committed, collaborative, and competent.

In ________, one party perceives that its interests are being opposed or negatively affected by another party

conflict

Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.

nonverbal communication

A(n) ________ is a graphical representation of the process underlying decisions.

decision tree

he dean of Roan College is looking for a new head of admissions. She wants to be sure that Roan College has an admissions program with the highest standards. As the committee interviews various candidates, the dean tries to point out potential flaws in each person. She is playing the role of

devil's advocate.

Meryl wants to buy a used car, and she can spend $4,000. She meets up with Sandy who wants $4,750 for her 2008 Toyota. Meryl can't go any higher. This is an example of ________ negotiation

distributive

Michael wants to be president of his division. Everything he does is geared to that objective. He pushes his employees to to meet higher quotas, criticizes anyone who doesn't put in 10 to 12 hour days, and demands results before the due date. He is arrogant and dominant. Michael is

exhibiting narcissism.

Nicole is a manager at a fast food restaurant. She is under a lot of pressure from headquarters to increase her monthly profits. Nicole isn't sure what the solution is for her financial dilemma. She decides to use the rational decision-making model to determine the best path for a solution. The problem has already been defined by headquarters. Now Nicole has to

generate alternative solutions.

The forms of intuition are

holistic hunches and automated experiences.

Harriet works at Good Steaks, a local bar and restaurant. Her manager is always barking orders at her, saying she needs to move faster, be nicer to the customers, do her share, etc. Harriet starts to come in to work late, and tries to schedule shifts when the manager isn't in. She doesn't even smile at the customers much. Harriet is reacting to

incivility

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

integrative

Rachel bought a table at a thrift store for $20. She had a feeling it might be valuable. When cleaned up and assessed, the table turned out to be an antique from the 1700s, worth $3,250. What was Rachel using to make her decision?

intuition

Multitaskers end up switching tasks hundreds of times a day. This makes them ________ in their work environment.

less efficient

Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing

media richness.

Sweetie's Sweets is a hospitality company, whose ________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."

mission statement

Many former executives of Eastern Health Insurance and Green Bay Healthcare have become high-level government employees in the U.S. Department of Health and Human Services. The goal of this ________ has been questioned by a number of people

network

) Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of

noise