HMGT 3600
Union organizers are circulating authorization cards among employees in hopes of forcing and election. How many employees must sign authorization cards in favor of a single union to force an election?
(A) 30 percent
In 1981, President Reagan reaffirmed a certain law that prohibited strikes by government employees by firing 11,301 striking air traffic controllers who were federal employees. Which of the following laws did the President enforce?
(A) Civil Service Reform Act
An outside consultant has been hired to evaluate a hotel's jobs to help its managers design a pay scale. Managers have determined that the consultant should use internal equity analysis. They want a systematic comparison of jobs that are often very dissimilar. To keep bias in comparison to a minimum, the consultant is likely to:
(A) Compare the common elements of the jobs
If an employee is termed as being "exempt" this means that he/she:
(A) Is not subject to the minimum wage or overtime provisions of the FLSA
When a compromise cannot be reached, the union and management may seek advice from a third party in reaching an agreement this is known as:
(A) Mediation
Managers of a hotel that is slated to open in 2 weeks are determining whether to establish ranges of pay within the pay grades they recently created. If they do establish ranges of pay, they also need to figure out how large the ranges should be for each grade. With regard to this situation, which of the following statements is false?
(A) None of the first group of employees that are hired should receive a promotion or pay raise in the first few months of operation
Many non-union properties establish grievance procedures. When managers at non-union properties establish and consistently follow grievance procedures, employees:
(A) Often feel less need for union protection
For a new union to be recognized 30% of applicable employees must:
(A) Sign an authorization card
A "right -to-work" law is a statue in the USA that prohibits union security agreements, or agreements between labor unions and employers, that govern the extent to which and established union can require employees' membership, payment of union dues, or fees as a condition of employment, either before or after hiring.
(A) True
Which of the following is an extrinsic reward?
(A) Voluntary Benefits
Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that:
(A)Equal pay deals with the issue of pay in the same job; Comparable worth deals with pay in similar jobs.
When unions and employers are bargaining, impasses can be declared over:
(A)Mandatory issues only
Herzberg's Two-Factor Theory classifies human needs into only two types. Which of the following is an example of one of Herzberg's hygiene factors?
(A)Salary
The process of negotiating and administering written agreements between union and management officials is known as:
(B) Collective Bargaining
All of the following are responsibilities of a union official EXCEPT:
(B) Determining operating hours
Brad Pitt, a hotel manager, is considering his options for establishing pay structures for the hotel. All of the following are among his options except a:
(B) Factor comparison pay system
A decertification vote cannot be called for 24 months after the original certification or during the term of a labor contract; to call it, a decertification petition must be filed with the NLRB.
(B) False
A jurisdictional strike involves a dispute between two or more unions and an employer, the dispute is over which union has the right to represent certain employees; they are legal under the Taft-Hartley Act.
(B) False
If the minimum wage at a hospitality operation is $10.00 per hour and the state allowable tip credit is $3.00, the overtime rate to be paid would be $7.00
(B) False
The NLRB may issue a bargaining order when 20 employees start paying union dues
(B) False
When money is paid or received first completing a certain amount of work it is known as a:
(B) Piece work wage
The Wagner Act of 1935 was responsible for:
(B) Prohibiting employers from interfering with union formation and discriminating against union members
All of the following acts that Congress has passed affect human resources management. The act that made unfair labor practices by unions illegal is the :
(B) Taft Hartley Act
A dishwasher
(B)Employees may think the goal is not attainable
McClelland's N- Achievement Theory is one of the content theories of motivation. According to this theory, people who are usually good managers are portrayed by the:
(B)Need for Achievement
An unfair labor practice strike occurs at a business, and the employer hires replacement worker. Which of the following statements about the NLRB's position in this situation is true?
(B)The NLRB has the right to order the replacement workers off the job and to reinstate striking employees.
If the minimum wage at a hospitality operation is $8.00 per hour and the state allowable tip credit is $3.00 the overtime rate to be paid would be:
(C) $9.00
If the minimum wage at a hospitality operation is $9.00 per hour and the allowable tip credit is 50%, the overtime rate to be paid:
(C) $9.00
Unions and company managers typically do their best to resolve grievances before arbitration becomes necessary. Arbitration is the last resort, primarily because:
(C) Arbitration costs both the union and the company a lot of money and time.
Negotiations between a company and a union can be approached in various ways. The negotiation strategy in which each side attempts to create a positive impression of the other is called:
(C) Attitudinal Structuring
When developing a compensation system, which step might include conducting a salary survey?
(C) Comparison of employee pay to the local labor market
Which of the following is generally the best overall indicator of the real value of wages/salaries
(C) Consumer price index
Jennifer Lawrence, the HR director of a nationwide restaurant chair, is considering individual incentive programs that the company might offer its employees. Which of the following is not an individual incentive program?
(C) Cost-savings plan
Mediation and Arbitration are similar which of the following statements about mediation is true?
(C) Mediators can make recommendations but they cannot force agreements
Which of the following is NOT a component of a compensation package?
(C) Promotions
One type of compensation is called "indirect compensation." Indirect compensation generally includes:
(C)Benefits
In Frederick Herzberg's "Motivation/Hygiene Theory," which of the following is considered a "hygiene factor"?
(C)Job Security
All of the following are forms of voluntary employee benefits EXCEPT:
(D) All are voluntary employee benefits
A union attempts to bargain for increased compensation packages at a time when the organization cannot afford it. This is an example of:
(D) Distributive Collective Bargaining
The Taft-Hartley Act mandated that unions could no longer:
(D) Force workers to join the union
Which of the following is an intrinsic reward?
(D) Personal Growth
Federal regulations for collective bargaining originated during a time when a particular labor problem was common in the U.S. the intent of the regulations was to decrease the economic effects of which of the following?
(D) Strikes
Specific steps must be taken to decertify a union
(D)A decertification petition must be filed with the NLRB
In Frederick Herzberg's "Motivation/Hygiene Theory," which of the following is NOT considered a "hygiene factor"?
(D)Achievement
Government employees gained the right to organize and bargain collectively through and executive order issued in 1962. Which of the laws further defined legal rights of government employees?
(D)Civil Services Reform Act
Which legislation prompted the growth of employee unions in the United States?
(D)Wagner Act
EXCEPTIONS TO WARN:
1. faltering company 2. unforeseeable business circumstances 3. natural disasters
The Gosling Hotel has its new orientation program in place. The general manager has decided that new hires will work in relatively easy jobs until they get a feel for the work, and are familiar with the industry. The Gosling Hotel management is using which of the following undesirable approaches to orientation?
A Mickey Mouse Approach
Which of the following is most likely to be inclined in an induction program?
A department tour
A country club has identical height standards for applicants however there is a substantial difference in women being hired. The height requirement is unrelated to successful job performance at the club. This is likely
A. Disparate Impact Discrimination
one type of strike is illegal because employees have the right to be on company only to work. Which of the following types of strike is this?
A. a sitdown strike
traditional approaches to discipline:
A. are reactive in nature
An effective employee appraisal system should do all of the following EXCEPT:
A. emphasize employees negative characteristics
which of the following methods of collecting job analysis information is most likely to be influenced by the Heisenberg effect?
A. interviews
The ombudsman appeals process:
A. involves one person investigation complaints or listening to both sides of a case and attempting to mediate an acceptable situation
You are the HR director at a large hotel. Your general manager asks to you to prepare a report on what turnover is costing the company. Which of the following types of costs would you not consider?
A. retention costs
A hotel's managers have been inspired by a conference speaker to institute a company-wide group incentive program. They have high hopes for their plan. But they should keep in mind the following disadvantage of such plans:
A. unless properly managed, group incentives plans can unfairly reward employees who perform worse than the group as a whole
In recent years, previous employees have become much less likely to divulge information about a former employee when that information is solicited in the form of a reference because they fear being.
Accused of deformation
Which of the following is NOT likely to be considered a Human Resource responsibility?
Administration of guest room inspections
This is a federally mandated requirement that employers who meet certain criteria must actively seek to fairly employ recognized classes of workers.
Affirmative Action
Many employers misunderstood the nature of affirmative action and confuse it with EEO legislation. Which of the following statements about affirmative action is true?
Affirmative action programs attempt to overcome past discriminatory practices
Which is an example of human resources?
An entry level staff member
The FMLA allows unpaid leave:
An individual whose mother has a serious illness
Title VII of the Civil Rights Act of 1964 (federal law) applies to?
Applies to employers with 15 or more employees
which is an example of a human resource:
B. An entry-level staff member
The federal government has an important unction related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company's compliance with the Fair Labor Standards Act?
B. department of labor
the following statements about forecasting the labor supply needs of a hospitality operation is true of false. "A succession charts helps estimate the internal supply of employees for a particular position"
B. false
The food and beverage director at a downtown hotel cross-trained buspersons to deliver room service orders. This is an example of:
B. job rotation
Among forms of compensation, Section 401(k) plans are examples of:
B. salary deduction plans
Sherri, a relatively new employee herself, is called upon to help socialize a brand new employee in a large hotel. Sherri's job performance to date has been marginally acceptable. Research shows that it meant be better to have marginal employees socialize newcomers because:
B. the performance of marginal employees often improves as the new employee is socialized
An employer has posted a list of rights employees have under OSHA. The list has two items: the right to know about hazardous material in the workplace and the right to report violations of OSHA standards without fear of punishment by the employer. Which of the following rights should also be on the list?
B. the right to refuse to work in an unsafe environment
In addition to job skill training, orientation allows new employees to:
Become comfortable with the work environment and to learn where they fit it
Bob went to his Human Resource department and required (using the proper documentation for the company) leave under the FMLA. On this paperwork Bob asked for 26 months off. What assumption must he make in order for Bob to qualify for 26 months?
Bob's leave involves family members that was injured during active military services.
if the minimum wage at a hospitality operation is $10.00 per hour and the allowable tip credit is $3.50 the overtime rate to be paid eligible employee would be:
C. $11.50
McClelland's N-Achievement Theory is one of the content theories of motivation. According to this theory, the desire to assume leadership is portrayed by the:
C. Need for power
An MSDS plays which of the following roles in OSHA compliance?
C. provides information about hazardous chemicals used at the property
Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company's most important clients. Although John's job performance usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John's performance?
C. recency error
All of the following are arguments in favor of social responsibility expect:
C. results of social action are difficult to measure in terms of the bottom line
In an upward assessment, a worker is assessed by his/her
C. subordinates
Management by objectives is an example of which appraisal method?
Checklist approval
One-on-One discussions between the trainer and the trainee are form of:
Conference training
When obtaining evaluation information from trainees regarding the training program, it is important that the information be:
Confidential and anonymous
Which appraisal system is an example of an absolute standard appraisal method?
Critical Incident
under OSHA regulations, in which of the following circumstances could an employee be punished by his or her employer legally?
D. An employee leaves her station without permission and accompanies compliance officers on their inspection of her workplace
All of the following are factors that the majority of audits use to assess a company's social responsibility performance except:
D. employee reactions
a certain group of employees lists the following as their most significant work-family stressors: psychologically demanding work, irregular starting times, inflexibility of work schedules, lack of control over decisions to work overtime, and the number of hours worked. Many of these stressors have to do with time constraints. What is most likely identify of this group?
D. employees who care for children or seniors at home
which of the following statements about criteria for performance appraisals is true?
D. managers can become better appraisers of performance by understanding the factors that increase the likelihood of error
the most significant problem with conducting performance appraisals annually or semi-annually is that:
D. many appraisers cannot remember events and behaviors that occurred as long as six or twelve months ago
the performance rating system used by the executive housekeeper at a 450-room hotel assessed room attendant performance on the basis of a rook inspection report on the rooms they have cleaned. This is an example of:
D. results-based rating system
A country club has identical heights standard for all applicants however there is a substantial difference in women being hired. The height requirement is unrelated to successful job performance at the club. This is likely:
Disparate Impact Discrimination
At-Will Employment specifies that
Either party can terminate the employment at any time with no liability
Which of the following is NOT considered a "reasonable accommodation" for an employee with a disability?
Eliminating a primary job responsibility
Which of the following is not generally considered a benefit of a good training program?
Elimination of all employee turnover
An effective employee appraisal system should do all of the following EXCEPT:
Emphasize employees negative characteristics
The EEOC
Enforces the anti-discrimination provision of Title VII
How could a trainer encourage trainees to meet one another and generate excitement about the training?
Engage in an ice breaker
Which is the most effective means of motivating trainees for a training program?
Explain why the training is needed and what employees should expect
The steering committee of a 1000 room resort recently established a policy of filing open supervisory and managerial positions from applicants within the company. Implementing this policy will call for all of the following Human Resource activities except:
External Recruiting to fill open managerial positions
Disparate Impact refers to the "intentional" discrimination of certain people groups during the hiring, promoting or placement process.
False
Reliability refers to the degree to which a selection process really measures or predicts what is intended to measure or predict.
False
The FMLA requires employers with 50 or more employees within a 75 miles radius to offer up to 12 weeks of paid leave during a 12 month period for birth, adoption, care for an ill parent, spouse, or child, or medical treatment.
False
The multiple hurdles strategy is based on the assumption that a candidate's strengths may compensate for weakness in other areas; companies that take this approach should make provision to identify such skills as desirable qualities rather than requirements to avoid discrimination issues.
False
The situation in which people rather than technology and equipment are used to provide products and services for an organization's consumers is the definition of Human Resources.
False
Top-Down Forecasting is the process of asking managers within an organization to estimate their needs for the upcoming period.
False
An exit interview system that is effective takes place only with employees who are likely to sue for wrongful discharge
False; all employees
FMLA
Family Medical Leave Act
Which of the following criteria is NOT likely to help a hospitality organization meet minimum legal requirements in relation to appraising employee performance?
Final rankings of employees should conform statistically to a bell-shaped curve
Which of the following is NOT considered a goal of an organization?
Give department specific job information
What is the most effective way of documenting that all staff members have read and understand the companys employee handbook?
Have each employee sign a document stating they have read and understand the handbook, then place a copy in the employees personal file
The observation method is the simplest and cheapest, but may work because employees typically know they are being watched. This can result in the
Hawthorne Effect
The executive chef at an upscale restaurant decided to add cutting carrots and tomatoes to the duties of a prep assistant who primarily cuts lettuce for salads. This is an example of:
Horizontal job expansion
This law places the burden on the employers to verify newly hired employees are authorized to work in the U.S. by requiring employers to complete the I-9 form
Immigration Reform and Control Act of 1986
The importance of a task breakdown is that it
Indicates how each task identified in the task list should be performed
What can an organization do to encourage consistent adherence to policies and regulations as outlined in the employee handbook:
Inform staff members about the reasons for the policies and procedures
When searching for qualified employees, which kind of search is most likely to build employee moral?
Internet Search
Les, a new employee on the Titanic, has gone through orientation. He knows the layout of the ship, the departments in the organization and all the basic rules and procedures for being an employee of the ocean liner. He resists the idea of going through a socialization program, because he doesn't like making small talk. Leo does not know that the real purpose of a socialization program is to:
Introduce him to the values, norms, and behaviors consistent with success in the organization
Which of the following are disadvantages to internal recruiting?
It can promote in breeding, cause morale problems among those employees who are skipped over for promotion, have potential overtones, and/or create an critical gap in an department when personnel are used to fill a gap in another.
Which of the following is an advantage of on job training?
It provides immediate feedback
An employee may be temporarily assigned to different tasks for the purpose of providing work variety and experience as a part of ________?
Job rotation
Which of the following could be considered a critical incident?
Joey was patient with Mr. Jones who needed extra assistance
The principal problem with traditional "tag along" training programs is that they:
Lack an organized approach to delivery
After training is complete ________ is/are a good way to observe and evaluate whether knowledge and skills taught during training are being applied:
Managing by walking around
All of the following are examples of the third party opinion method of training evaluation EXCEPT:
Managing by walking around
If a training evaluation method is said to be "valid" it means that it
Measures what it is suppose to measure
The ________ is in an excellent position to assess a new employee in developing a career ladder:
Mentor
When an excellent employee is chosen to serve as a trainer for other employees, he/she:
Must first be trained to train
If, in the course of employment, it becomes obvious that an employee is unsuitable for a job, yet they are still retained for employment, it could be deemed a case of:
Negligent retention
Which of the following is an example of an internal customer?
None of the above
Jennifer Lawrence hands a guest a room key, smiles and says, "If we can do anything to help make your stay more pleasant, don't hesitate to call us." A trainer in the background makes some remarks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest services is delivered is likely based on which of the following types of training objectives?
On the job training
Two weeks after starting her job as a room service attendant, Beyonce is overwhelmed with all her new responsibilities. She would try to get some counseling through the employee assistance program, but she doesn't know where the human resources office is at her property. After directing Beyonce to the HR office, Beyonce's manager should consider suggesting improvements in the property's:
Orientation program
Repeating and restating a question is a good way to attempt to engage ________ trainees:
Passive
The criteria that establish the required level of quality in the work performed is the definition to
Performance Standard
Which of the following is not commonly considered to be the role of a member?
Performance appraisal team leader
_______ is a systematic process by which managers help employees to improve their ability to achieve goals.
Performance management
Rules and regulations established by an organization that specify how applicable staff members should act is a definition of what?
Policies
Which of the following training methods allows employees to learn at their own pace?
Programmed Instruction
For a training program to be "cost effective" its must
Provide time and money benefits that outweigh its costs
At the Iron Man Country Club, performance appraisals are used primarily to access what employee need to do to improve their performance. This is an example of using performance appraisals for.
Providing performance feedback
When conducting an interview with potential employee, question related to ___________ are always inappropriate.
Race
. A manager considered her training program unsuccessful due to the fact that a majority of the trainees said they did not like it. This manager was using a/an ________ training objective.
Reaction based
If a performance appraisal method delivers consistent and dependable measurements, it is said to be:
Reliable
Which of the following is not illegal discrimination under the Pregnancy Discrimination Act of 1978.
Requiring pregnant employee to perform the duties she normally performs
The performance rating system used by the executive housekeeper at a 450 room hotel, assesses room attendant performance on the basis of a room inspection report on the rooms they have cleaned. This is an example of which rating system?
Results based
The general manager of the Grand Budapest Hotel notices that new hires are not learning their jobs very quickly. She should direct her departmental managers to examine their training programs and their ________ orientation programs.
Specific job
As a part of training preparation, it is necessary to:
State training objectives
In an upward assessment, a worker is assessed by his/her
Subordinates
Behaviorally Anchored Rating Scales are a form of:
Targeted outcome appraisal
Which of the following analysis aims to identify employer's KSA's?
Tasks and behavior analysis
Emma Stone, a relatively new employee herself, is called upon to help socialize a brand new employee in a large hotel. Emma's performance to date has been marginally acceptable. Research shows that it may be better to have marginal employees socializing the marginal one.
The performance of marginal employees often improves as the new employee is socialized.
The tendency to let the negative assessment of one individual trait influence the evaluation of other non-related traits is known as:
The pitchfork effect
As a result of the ADEA, the mandatory retirement age is currently set at:
There is not mandatory age
In one report hotel, new chefs are given multiple opportunities to succeed. Which of the following aspects of socialization strategy is related to the number of chances a new employer is given to succeed?
Tournament vs. Contest
What is the FIRST step in the individual on job training method?
Trainee preparation
Which of the following statements about training expenditures is true?
Training budgets have been steadily decreasing since 2000
Bottom up forecasting is the process of asking mangers within an organization to estimate their needs for the upcoming period.
True
Nepotism is defined as favoritism in employment based upon kinship
True
Reliability refers to the degree to which a selection method consistently produces the same result.
True
The EEOC has three principle roles.
True
The management-by-objectives method of performance appraisals can be undermined by managers and employees setting easy-to-achieve goals
True
When is it appropriate to add training responsibilities to the regular job responsibilities of an employee?
When the employee is allowed to have special time set aside to engage in training activities
A course of action or steps to be used to accomplish an objective; usually developed to describe how a work task should be accomplished is a definition of what?
Work procedure
You had 20 males and 20 females apply for your posted server position for your new restaurant. Of these applicants, you hire 15 and it ended up that all 15 servers are female. One of the denied applicants complained to the EEOC. The EEOC has issued a RFI (request for information) on this matter. Do you believe you will be in trouble for sexual discrimination based on your hiring decisions?
Yes, because you had equal number of both men and women apply for the position with similar experience
Unwelcomed sexual advances request for sexual favors, and other verbal or physical conduct of sexual nature is considered what?
a. Sexual Harassment
A replacement chart can help estimate the internal supple of employees for a particular position.
a. True
ADEA
age discrimination employment act
KSA
knowledge, skills, abilities
OSHA
occupational safety and health act
Which of the following is the most common type of training objective?
results-oriented
WARN:
worker adjustment & retraining notification act
