HOP chap 9 by K.

25) What is an energy sensitive, but effective for cleaning, setting for hot water temperatures to be used in a hotel's OPL?

120° Fahrenheit (49° Celsius)

5) In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?

2-4%

6) At what age will a hotel building first need minor renovation as well as refurbishment?

8-15 years

11) In a well-managed hotel, who should be able to initiate work orders?

All employees

22) Which type of light producing lamps requires special disposal methods because they contain trace amounts of mercury?

CFLs

7) What is the title typically given to the individual responsible for the administration of a hotel's property operations and maintenance (POM) department?

Chief Engineer

8) Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

Design electrical systems

17) Which utility cost is typically greatest for hotels?

Electricity

15) Which maintenance tasks are most likely to require labor and parts purchased at premium prices?

Emergency

1) The designing of a hotel's HVAC system would be considered which type of activity?

Engineering

9) A hotel purchases a highly complex piece of operating equipment. What is the GM's role regarding employee training for the use of this piece of equipment?

Ensure the company providing the equipment provides employee training.

14) For which POM activity would it be most important for a hotel to document its routine maintenance efforts?

Exercise equipment

21) For what types of equipment would seasonal PM programs be most important?

HVAC

18) What is measured by lumens?

Light intensity

2) Replacement of filters in a hotel's HVAC system would be considered which type of activity?

Maintenance

23) Which is the highest level of LEED recognition for which a green hotel could qualify?

Platinum

12) Which maintenance tasks performed by a POM department involve the daily cleaning of the lint traps in dryers used in a hotel's OPL?

Preventive

16) Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?

Preventive

4) Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

Recording

10) Which types of tasks performed by a POM department involve the customary care of the hotel facility?

Routine

24) Which two areas of sustainability are most influenced when a hotel's POM department installs water flow restrictors in guest room shower heads?

Water management and energy management

13) GMs must be most concerned with indemnification-related issues when

outside vendors, rather than POM staff, are used to provide services.

3) An effective HVAC system in a hotel provides comfortable air temperatures and it

provides proper air quality.

19) The major cost of operating a hotel's air conditioning system will be related to its use of

electricity.

20) In most cases a hotel's wastewater charges will be reduced when its

water consumption is reduced.