Hospitality Review
Most developed economies have a multiplier effect between
1.5 and 2.0
When thinking about the hospitality industry, it is helpful to think of an umbrella that covers the whole industry. Which of the following is NOT part of this umbrella?
Accounting and taxation
This high stakes game has a high level of volatility, and the hold percentage may fluctuate wildly during the month.
Baccarat
Which of the following is NOT a characteristic of managed services operations?
Being housed in an organization that has food service as its primary business
This service organization within the visitor industry offers a host of programs and services to meet clients' needs.
DMC
________ come up with new ride concepts, develop technical plans for rides, and paint and decorate the finished product.
Designers
A ______ trip is often conducted by a Sales Manager, who invites meeting, convention, and exposition organizers to conduct a site inspection.
FAM
This hotel, located in a wild animal park in Kenya, is known for this unique feature.
It is built in the top of trees.
The backbone of every strong restaurant is the _______________.
Kitchen
__________ is important to encouraging employee behavior that results in satisfied guests.
Motivating
This sector drives the industry by offering limited menus, convenient locations, and low, competitive prices.
Quick-service restaurants
This segment of the restaurant industry owns the top spot in terms of market share.
Sandwich
Which of the following is not one of the five functional areas of a job in casino operations?
Stage and theater production
When a server greets their customers and offers them beverages or specials, this is known as _____.
Suggestive selling
Many countries have a minister of tourism, responsible for advocating for tourism development within the country. The United States does not have such a role; instead, the agency that is the main body for promoting tourism within the United States is
TIA
The beverage cost percentage is calculated by _______________.
The cost of beverages sold divided by beverage sales × 100
This role within the club heads up all official meetings and is a leader in club policy making.
The president
The leading international organization in the field of travel and tourism is the
United Nations World Tourism Organization (UNWTO
Fusion cuisine is defined as ____________.
a blend composed of cuisines from two different styles, such as French and Thai
Convention and visitor's bureaus play a key role in attracting tourism to cities and they are often funded by
a transient occupancy tax
The disadvantages of working in leisure and recreation food service include serving large crowds of people in a short time, impersonal service, seasonal employees and work schedules, and ________________.
a work schedule that includes nights, weekends, and holidays
An enforceable contract has three parts: the offer, the consideration, and the __________________.
acceptance
The most important part of the catering sales manager's job is to ________________.
achieve good quality at low cost while maintaining the highest standards of hygiene and customer satisfaction
This method of travel benefits hotels, car rental agencies, and cruise lines in addition to making international travel much easier.
air travel
The invention of ____________ caused the end of most transoceanic travel while stimulating the cruise business.
airplanes
The internal management structure of the club is governed by ___________.
articles of incorporation and by-laws
Sparkling wines sparkle because they contain ____________.
carbon dioxide
Working as a(n) _____________ in a hotel is a good step toward becoming an event planner because you will be exposed to a range of events from weddings to corporate events and everything in between.
catering sales manager
Revenue per available room (REVPar) is a formula used by hotels that allows them to _____________.
compare how they are doing versus a competitive set of hotels
One way to hone your customer service skills is to pay your dues as a guest service agent at a hotel or as a _________ in a hotel.
concierge
At ___________ the focus is on food, its presentation, and service.
conference centers
A company that operates food service for a client on a contractual basis is known as a __________.
contractor
Providing the number of guests visiting the park daily, sales figures for all areas of the park, and information about labor costs are all examples of what _______ does.
control
Two of the characteristics that are elements of leadership are
courage and dependability
The career path to food and beverage director may include working in stewarding, restaurants, and beverage and culinary departments. Gaining experience in multiple departments is an example of
cross-training
The amount of money required per day for each person to pay for foodservice on a college campus is known as the __________.
daily rate
In order to attract the best talent, hospitality companies must provide opportunities to all regardless of their
demographic, race, religion, or ethnicity
The characteristics of a five-diamond property as described by the AAA are
excellent curb appeal, outstanding service and amenities, and super comfortable bed and upscale furnishing
An event that brings together sellers of products and services in a location where they can show these to a group of attendees at a trade show is known as a(n) ___________.
exposition
Restaurants that fall into the casual dining category include concepts such as ethnic, midscale casual, and ___________.
family
The casual dining restaurant category includes midscale casual restaurants like Romano's Macaroni Grill, ____________ restaurants like Cracker Barrel, and ethnic restaurants like Del Taco.
family
There are five initial career tracks in the gaming entertainment industry open to students including hotel operations, casino operations, retail operations, entertainment operations, and _____________ operations.
food and beverage
Star Cruises, Limited is currently employing the __________ concept where passengers can dress how they wish and can eat when and where they like.
freestyle cruising
Playing a game of risk for the "thrill" of action is called _____________.
gambling
The act of placing stakes on an unknown outcome with the possibility of securing a gain if the bettor guesses correctly is the definition of _________.
gambling
Prime ecotourism locations include coral reefs, tropical rain forests, deserts, and
glaciers
A key objective in the service equation is to create
guest loyalty
In a managed service operation, the overall ___________ may be better than in a commercial restaurant.
hours and benefits
The executive committee of a 300-plus room hotel would typically include the food and beverage director, sales and marketing director, rooms director, director of engineering, and _____________.
human resources director
If approved, the Trans-Pacific Partnership would govern nearly 50 percent of the United States'
imports and exports
The purpose of revenue management is to ____________.
increase profitability
Back-to-basics cooking refers to ___________.
infusing modern technology and science into classical cooking methods
The _______________ charged by many country clubs can range from several thousand dollars to $250,000, and may be refundable if a member resigns.
initiation fee
The production and consumption of the hospitality service product along with the diversity of the products and services offered is known as
inseparability
The services provided by the hospitality industry are considered
intangible
The gaming entertainment business is different from its predecessor, the casino business, because ____________.
it has numerous revenue generating activities
Fairs, festivals, and events are public celebrations held around the world, and it is often difficult to distinguish between them; however, fairs are generally _________ than festivals or other events.
larger
The number one skill required for successful event managers is _________.
leadership ability
Quick-service restaurants serve this type of menu
limited
One of the indicators used to assess performance by the airlines is
load factor
The Super Bowl, the World Series, the Majors, and the Olympics are all examples of this unique type of special sporting event known as a __________ event.
mega
One of the most critical interactions that a meeting planner has with a hotel is to _____________.
negotiate room blocks and room rates
The big challenge of leisure and recreation food service is _________.
offering the product in a very short period
A recent trend in military foodservice calls for services such as ________ to be contracted out to a foodservice management company.
officers' clubs
A major concern in school food service today is balancing good nutrition with ________.
salability
A(n) _______________ manager at a convention center is expected to book large conventions and expositions.
senior sales manager
Wine is made in ______ steps.
six (crushing, fermenting, racking, maturing, filtering, and bottling)
Beer is brewed by ________________ fermentation with water, malt, yeast, and hops.
slow
Foodservice operations now use ________________ to inform guests and students about offerings.
social media, such as Facebook and Twitter
Leadership involves change and the National Restaurant Association (NRA) suggests that "all change is likely to be met with
some resistance
The key to stopping underage drinking is to __________.
take a preventative approach
A "caviar and champagne" cruise often has a slogan similar to ________.
"No matter what you want, the company will get it for you."
The luxury market generally consists of people with incomes higher than ________ per year.
$150,000
The typical salary for a frontline manager at a theme park ranges from $20,000 to _______ per year.
$50,000
According to the Cruise Lines International Associates (CLIA), the average cruise passenger is married, has no children in the household, and has an average income of _____________ per year.
$90,000
This document includes all the information that department employees at the hotel need to set up the conference, including the conference itself, any food and beverage needs, and cost of items.
CEO (Conference Event Order)
This professional organization, with more than 6,000 private clubs, has a goal of advancing the profession of club management.
CMAA
This certification offered by Meeting Planners, International is based on professional experience and an academic examination, and allows professionals to use this designation on business cards and other printed items.
CMP
A not-for-profit umbrella organization that represents urban areas and tries to solicit business or pleasure-seeking visitors is the __________.
CVB (Convention and Visitors Bureau)
This major U.S. wine-producing area is generally divided into three regions: North and central coast, great central valley, and Southern region. What state does this describe?
California
This position is responsible for the safety of everyone onboard the ship and makes all of the executive decisions.
Captain
Which restaurant combines a sophisticated lounge, an extensive wine list, and contemporary Mediterranean cuisine?
Carmel Kitchen & Wine Bar
The most successful of the modern cruise lines is _________, accounting for about 20 percent of sales and targeting adults between the ages of 25 and 54.
Carnival
This cruise line targets adults between the ages of 25 and 54 as their primary cruise market.
Carnival Cruise Lines
Which of the following is the most famous public event in the world?
Carnival in Rio de Janeiro
This position has extensive hotel experience, and is responsible for supervising all other departments onboard the cruise ship with the exception of the deck staff and engine.
Chief purser
This type of club is predominantly business oriented, although some may have rules discouraging the discussion of business while in the dining room.
City
How do clubs and club management differ from hotels and hotel management?
Club guests feel as if they are the owners and frequently behave like owners.
This Dallas-based company is a world leader in providing premier golf, private clubs, and resort experiences.
ClubCorp
This type of cruise is offered in Northern Europe, Mexico, and the United States and generally doesn't offer as many amenities as a regional cruise ship. Ships sail closer to land, and the travelers have more opportunities to visit local ports.
Coastal cruises
This food service company envisions the future of food service to be a holistic experience where customers and clients find it easy to live well and thrive.
Compass
Traveling by bus is not as popular as it once was, but bus travel still plays an important role. What are the two main reasons that travelers select bus travel?
Convenience and economy
Working with staff and volunteers to meet the goals of the event, assigning job tasks to employees and volunteers, and coaching and mentoring are elements of which skill?
Coordinating and delegating
Annual meetings, sales meetings, training meetings, and new product launches are all examples of which type of event?
Corporate
The formula used for calculating food cost percentage is _____.
Cost of food sold divided by food sales (for a specific period)
This specific back-to-basics technique redefines the mother sauces by replacing egg-based sauces and béchamel with these ingredients.
Coulis, salsas, or chutneys
Cruisers find this seven- to twelve-day cruise magical, romantic, and perhaps even reminiscent of an early time in history when passengers took weeks to sail from Europe to North America. Which type of cruise is best described in this way?
Crossings
Discounts, complimentary meals, entertainment, and fewer outside distractions are all benefits of hosting a meeting at this location.
Cruise ships
Front-of-the-house restaurant operations begin with making the restaurant look attractive and appealing by creating _______.
Curbside appeal
____________ make meeting planning easier by doing everything from airport greetings and transportation to the hotel, to sponsoring and organizing events.
DMCs (Destination Management Companies)
The assistant restaurant manager ____________________.
Does some of the duties of the restaurant general manager
Product specifications are created for each product and are used to ____________.
Establish standards for each product used in the kitchen
Rotating items in the storeroom based on the date received in order to use the oldest product first is an example of the ________ system.
FIFO
Of the more than 50,000 properties the AAA inspects and rates annually, less than ______ percent have earned the coveted five-diamond award.
1
The travel and tourism industry is the world's largest employer and employs approximately ____________ workers
1 out of every 11
The first official account of gambling according to Chinese records dates back to __________.
2300 BC
If the cost of food sold is $27,452 and the food sales are $108,692, calculate the food cost percentage.
25.25%
According to the most recent statistics, approximately _________ million people go on a cruise each year.
27
In the United States, ____ people die each day because of drunk driving crashes.
28
If someone was interested in taking a Caribbean cruise, they could select from one of _____ regions.
3
The gaming industry has grown from just two jurisdictions in 1976 to some form of legal gambling in _______ states.
30
Lighting can account for _________ percent of the energy consumption at a lodging property, leading many properties to look at measures to reduce consumption.
30 to 40
Microbreweries are craft breweries that produce up to ____________ kegs of beer per year.
30,000
What is the most popular length for a cruise?
7 days
What percent of domestic travel in the United States is considered "pleasure" travel?
79 percent
Restaurant employees who work in the front of the house include anyone who ________.
Has guest contact
Disney introduced the __________, a virtual queuing system that allows guests to hold a spot in line for a specific ride.
Fast Pass
A restaurant that offers at least 15 or more different entrees that are cooked to order, uses mainly raw or fresh ingredients, prepares most of the food on premise, and provides a high level of service describes this type of restaurant.
Fine dining
Many of the most well-known theme parks in the United States are located in __________.
Florida
American service is characterized by which traits?
Food that is prepared in the kitchen and decoratively placed on the plate
___________ is known for producing some of the finest wines, champagne, and cognacs.
France
The Shriners, Elks, and Veterans of Foreign Wars are examples of this type of club, which allows members to build camaraderie and often assist charitable causes.
Fraternal clubs
This department of the rooms division is referred to as the hub or nerve center of the hotel.
Front Office
Restaurants are typically organized by _______________.
Front of the house and back of the house
This organization, established in 1989, provides science-based environmental certification standards.
Green Seal
The two components needed to forecast restaurant sales are average guest check and ______________.
Guest covers
Employees in this department are the unofficial greeters and are often dressed in impressive uniforms while greeting guests at the front door.
Guest serives
These popular places can be small suburban locales or world-famous locations in popular destination cities such as New York or Las Vegas and are designed for people who want to relax, dance, and party with friends and strangers.
Nightclubs
Property management systems are designed to assist front office employees in performing functions related to which tasks?
Reservations, rooms, and guest account management
This demand-forecasting technique is used to maximize room revenue in the hotel industry.
Revenue management
These employees are integral to the operation of the rides at a theme park or attraction.
Ride mechanics
The first hotel to be franchised in the United States occurred in 1907 when this company franchised the _______________ hotel.
Ritz-Carlton
Infrastructure includes which of these components?
Roads, water, sewage, communications, and stores
The average daily rate is one of the key operating ratios used to indicate a hotel's performance and is calculated using which formula?
Rooms revenue divided by rooms sold
Members of these groups are very cost conscious but are also flexible and may be able to fill scheduling gaps during quiet times.
SMERF groups
_____________ are responsible for promoting the theme park and bringing in new guests, along with analyzing park data to determine the best strategies for attracting guests.
Sales and marketing specialists
This cruise line has received the "Leading Cruise Line in Asia-Pacific" award.
Norwegian Cruise Lines
__________ whisky is produced like other whiskies with the exception that the malt is dried in special kilns that produce a smoky flavor.
Scotch
This company is dedicated to preserving marine life, and it uses its innovative programs to research wildlife issues and educate the public.
SeaWorld Parks and Entertainment
This company is a leading North American food and facilities management company, in addition to being part of an international alliance that was founded in France.
Sodexo
This type of bar has transformed from a corner bar with a few televisions showing the game of the week, to a mega-adventure including many televisions, interactive games, and a wide variety of food ranging from wings and burgers to more robust fare.
Sports
Which of the following POS systems for iPad would be best for a quick-service restaurant or café?
Square
This type of cruise is unique to the United States and travels down the Mississippi River, allowing passengers to experience American folklore while sampling "real" American food.
Steamboat
One of the pioneers of ethics in the hospitality industry was _________________. This person developed a code of ethics for the hospitality and tourism industry.
Stephen Hall
_____________, in Hot Springs, Virginia, is the oldest resort in the United States and is managed by ClubCorp.
The Homestead
Which company is recognized as the inventor of cruising?
The Peninsula and Oriental Steam Navigation Company
This hotel is the only hotel to have received the Malcolm Baldrige National Quality Award two times and is consistently rated as one of the best luxury hotel chains in the industry.
The Ritz-Carlton
In the United States, this travel organization is the main body for the promotion and development of tourism because there is not a specific government body responsible for these tasks.
The Travel Industry of America
A successful event planner entering the field of fundraising events must have this ability.
The ability to plan the event on a set and limited budget
In the food and beverage division, this employee reports to the director of food and beverage and is responsible for cleaning the back of the house, maintaining an inventory of clean china, glassware, and silver, and sanitizing the kitchen, equipment, and freezers.
The chief steward
Which of these is NOT a characteristic of the hospitality industry?
The hospitality business does not depend on shift work
Many sites have been designated as World Heritage Sites by this organization.
UNESCO
One reason that this leader in the attractions field has been so successful is its ability to adapt its movies into thrill rides.
Universal Studios
A public gambling house was legalized for the first time in __________ in the early 1600s.
Venice, Italy
One of the largest contributors to food cost is _______________.
Waste
This brown spirit is made from a fermented mash of grain to which barley and some form of malt has been added.
Whisky
These cruises can last from three to six months and are often considered the travel experience of a lifetime.
World
The largest chain of franchised or managed contract hotels is
Wyndham Worldwide
A Certified Festival and Event Executive (CFEE) award is given by the _______ as a way to recognize distinguished excellence in the field of festival and event management.
International Festivals & Events Association
This organization was founded in 1987, has more than 5,000 members, and awards the designation of Certified Special Events Professional (CSEP). What organization is this?
International Special Events Society
Which of these methods of gambling is not considered legal in the United States?
Internet gambling
The start of today's theme park industry began in the 1920s in Buena Park, California, with a berry farm. What is the name of the park that started it all?
Knott's Berry Farm
The largest airline catering company is _________ with over 300 international airline partners.
LSG Sky Chiefs
The highest cost in running a restaurant is _______________.
Labor cost
The job of a restaurant general manager requires strong organization and ______ skills.
Leadership
This segment of the tourist industry is very profitable, and statistics show that the average __________ tourist spends about twice as much money as other tourists.
MICE
The heart of Walt Disney World is its first famous theme park called _______________.
Magic Kingdom
________ is the term used for grinding the malt and screening out any bits of dirt during the process of brewing beer.
Mashing
This quick-service restaurant chain has sales in the billions, and its sales are more than its top three competitors combined.
McDonald's
This organization serves as a resource for meeting professionals and provides defined career pathways, business resources, and education and certifications designed to increase their strategic value.
Meeting Planners International
___________ may be independent contractors who contract their services to associations and other groups or full-time employees responsible for working with associations and corporations.
Meeting planners
In this form of gambling, the players bet against "the house," a professional gambler, or an organization that accepts wagers from the public.
Mercantile or commercial gambling
This segment of managed services provides services to over 1.5 million people, generates sales of more than $6 billion annually, and provides food service in clubs, dining halls, hospitals, and other locations.
Military
Coffee first came from Ethiopia and _____, in the Yemen Republic.
Mocha
The __________ company offers cold-pressed, coconut, water, veggie, fruit, boosted, protein, nutmilk, and chia beverages.
Naked
Schools that participate in this federally funded program receive approximately $2.76 per meal per student.
National School Lunch Program
To be a successful GM requires multiple qualities, the most commonly quoted of which are leadership, people skills, patience, and ________.
attention to detail
According to the Disney service model, you should always
begin with a smile
A GM in a large hotel may have limited exposure to guests; however, this can be mitigated by _________________.
being visible in the lobby during check-in and in the food and beverage outlets during peak meal periods
The first important daily task that the executive housekeeper must complete is to _______.
break the hotel into sections to allocate room attendants' schedule
Chains such as Pizza Hut, McDonald's, and other quick-service restaurants see opportunities to __________ by introducing options in elementary and secondary schools.
build brand loyalty
ClubCorp is in the business of ____________.
building relationships and enriching lives
One of the most dynamic segments of managed services, __________ has over 80 percent of the market and is serviced by contractors.
business and industry
Restaurants identical in market, concept, design, service, food, and name describe the characteristics of _______________ restaurants.
chain
The general manager of a club today assumes the role of __________.
chief operating officer
The Drake Hotel in Chicago is an example of a luxury property and is considered a
city center hotel
In managed services, it is necessary to meet both the needs of the guest and the _____________.
client
Great service is essential to success in the hospitality industry, yet many employees don't know how to provide exceptional service. A front desk associate who checks a guest in and then looks down at their computer during the rest of the interaction could be demonstrating which "deadly sin of service"?
coldness
Working in the leisure and recreation segment of managed services provides opportunities to work in all of the following except ____________.
college dining rooms
Huge operations that include parking, information services, food and beverage facilities, and business centers are examples of ___________.
convention centers
After spending two to three years as a catering sales manager at a hotel, your next step might be ______________.
convention services manager
A _______________ driver program encourages the driver to only drink nonalcoholic beverages so that everyone in the party arrives home safely.
designated
Tourism has become one of the world's most important sources of employment, and most of the new tourism jobs can be found in
developing countries
A (n) _________________ club is generally located in large office buildings in the city and members can enjoy lunch and the occasional dinner here.
dining
A spirit is made from a liquid that has been fermented and _________.
distilled
The legislation that governs the sale of alcoholic beverages is called ______________ legislation.
dram shop
The concept of creating more goods and services while using fewer resources and creating less waste and pollution is referred to as _______________.
eco-efficiency
A hotel with a price range of $69-$135 per night that offers limited service and is located near a city center, airport, or suburban area is an example of a(n) ___________ hotel.
economy
Tourism means many different things to different people and can be categorized by several factors. Which of the factors listed below is NOT considered one of the factors of tourism?
ecotourism
Excellent communication, including listening, exhibiting good manners, and handling difficult situations appropriately, are all characteristic of ____________.
effective social skills
The set of moral principles and values that people use to answer questions about right and wrong is known as
ethics
Most of these restaurants are independently owned and operated and provide a "taste of home" for some diners and for others who want an adventure in dining. These casual restaurants can be classified as _____________ restaurants.
ethnic
A restaurant that offers at least 15 or more different entrees that are cooked to order, uses mainly raw or fresh ingredients, prepares most of the food on premises, and generally provides a high level of service is an example of a(n) ______________ restaurant.
fine dining
Sherries, ports, and Madeiras are examples of wines that have had brandy or wine alcohol added to them and are known as ____________ wines.
fortified
One big benefit of being an employee of a theme park is ___________.
free admission to the park and discounts on food
A student looking for a career in the gaming entertainment industry would find the best opportunities for career advancement in the rooms and ____________ departments of the hotel.
guest services
The total amount of all bets is the __________.
handle
Many restaurants are moving to a "no tipping" policy, which results in restaurant prices rising by about 20 percent in order for servers to receive _________________.
higher wages
Today, more meetings occur in unique locations including cruise ships and ___________.
historical sites
Cruisers who choose an Eastern Mediterranean cruise are most likely interested in ______________.
history and the opportunity to experience different cultures
Until approximately the 1830s, the primary reasons for traveling by water were war, trade, and _____________.
immigration
A student who is interested in pursuing a career in event planning can gain valuable experience working with _____________.
an association
A meeting held every year to inform members of previous and future activities is an example of a(n) ________ meeting.
annual
This service offered by the food and beverage division is most frequently found in larger hotels with higher room rates and is known as ____________.
room service/in-room dining
The formula used to calculate REVPar is _______________.
rooms revenue divided by the number of rooms available
The most common of the white spirits include gin, tequila, vodka, and __________.
rum
American Express conducted a survey of travelers visiting many different destinations. Of those surveyed the most appealing part of travel for them was
scenic beauty
The GM (general manager) is responsible for the overall success or failure of the hotel. In order to achieve that success, a successful GM will _____________ and _____________ the best people.
select and train
In the B&I market _________ account for 20% of the contracts given to managed food service companies.
self-operators
The Green Restaurant Association (GRA) has been certifying restaurants for over two decades and awards points in _________ environmental categories.
seven
Travel by bus, while not as popular as travel by air, does provide travelers with many of the amenities found on a plane and also provides the leisure traveler the opportunity to
sit back, relax, and enjoy the scenery
Making a decision based on whatever is right for the decision maker is referred to as __________ decision making.
situational
The chief steward onboard a cruise ship is responsible for ______________.
supervising the housekeeping department
Club managers today are responsible for the management of all aspects of the club with the exception of _________.
teaching golf lessons
The two highest-quality hotel chains in the world are
the Ritz-Carlton and the Four Seasons
The daily report includes key operating ratios such as the room occupancy percentage and _______________.
the average daily rate
Difficulty in maintaining control of standards as well as the need to be very careful in the selection of potential franchisees is an example of
the drawbacks that the franchise company can exercise
A real estate investment trust is appealing to investors because they are easier to get into or out of than other types of ownership and ____________.
they trade as stocks
Professional clubs are for ____________.
those in the same profession or line of work
The AAA could rate a hotel with very good roadside appeal, a lobby with a spacious front desk, live plants, luggage carts and a bell station, and guest rooms that reflect the current industry standards as _____ diamond(s).
three
This concept, designed to appeal to seniors, which features a moving buffet cart and provides a visualization of good food, is referred to as ___________.
to the table
_______________ take groups of people on trips that follow a pre-planned agenda, and the trips may last a day or several days.
tour operators
Cultural tourism can be defined a
tourist visits motivated by an interest in history, art, science, or lifestyle
The main focus of hospital foodservice is the __________.
tray line
Domestic tourism can be classified as
visits by inbound international visitors plus internal tourists
Inbound international tourism is classified as
visits to a country by nonresidents of that country
One of the best ways to gain experience in the event industry is to __________.
volunteer
The quality of beer is determined by the quality of the _____ used to brew it.
water
The net amount of money spent by the casino guest is the _________.
win
The first step to becoming an events planner is to gain all the experience possible _____________.
within the Food and Beverage Industry
Fairmont Hotels Green Partnership projects fall into one of three areas, minimize the company's impact on the environment by making ongoing improvements, follow best practices, and ________________.
work at a corporate level to develop high profile partnerships that promote environmental issues and share the message of being a good steward of the planet
If you are interested in a career in the hospitality industry, it is important that you enjoy the following:
working with people, an upbeat work environment, traveling, and the opportunity for growth and career advancement
A small group, led by a facilitator or trainer, which includes exercises to enhance skills or develop knowledge on a specific topic is an example of a ______
workshop
The three objectives of the Indian Gaming Regulatory Act (IGRA) are to provide a statutory basis for the operation of gaming by Native American tribes, establish an independent regulatory authority, and _____________.
provide a statutory basis for the regulation of gaming by a Native American tribe to shield it from organized crime
Fairs, festivals, and events are ___________.
public celebrations staged throughout the world
Technology advances no longer require troops in the field to eat these from tin cans; instead, plastic and foil pouches are used for meals _________________.
ready to eat
The word restaurant comes from a French word that means __________.
restore
An often-overlooked career path in the gaming entertainment industry is ______.
retail operations
What three options do visitors to American Express Travel Services have when booking travel?
Book airline tickets, search for the most conveniently located office, and view vacation offers
Which of the following is NOT one of the five major responsibilities of the convention and visitor's bureau?
To prepare exhibitor correspondence and packets
This popular cruise is only offered during the summer months (May to September) with the peak season being in June, July, and August.
Alaskan cruise
The three key players in the club industry are ClubCorp, WCI Communities, and ___________.
American Golf
The world's largest travel trade association, with members in nearly every country in the world, is known as
American Society of Travel Agents
_________ are needed to maintain the park, including the grounds and landscaping.
Horticulturists
Popular airport foodservice contractors include Sodexo, ARAMARK, and __________.
Host International
Which of the following statements about career opportunities in the gaming entertainment industry is accurate?
Hotels on gaming entertainment properties are larger than non-gaming hotels, so there are more jobs available
Recruiting new employees, explaining employee benefits, and counseling employees on work-related problems are examples of this functional area of management.
Human resource management
This hotel, located on the shores of the Torne River, is built from scratch every year and features a chapel, an Absolut Bar, and a cinema. This hotel is the _____
Ice Hotel
One or more proprietors who are involved in the day-to-day operations of the business and are not affiliated with a national brand or name own this type of restaurant.
Independent
When thinking about the hospitality and tourism umbrella, which elements fall under recreation?
Parks and recreation, attractions, and gaming
This sector continues to drive the industry, while home meal replacement and fast casual restaurant concepts are also gaining momentum with the public.
Quick service (fast food)
The Chinese market continues to grow and expand at a rapid pace and hotel chains are beginning to turn their focus to these types of cities.
Tier 2 and Tier 3
Delegating tasks, keeping accurate records, preparing agenda, and determining the priority of the items that need to be accomplished are all examples of this type of challenge.
Time management
Jan Carlson coined the phrase a "Moment of Truth." A moment of truth happens whenever
a customer has an encounter with an employee of the business
It is necessary for the hospitality industry to embrace the concepts of diversity and inclusion as it has become
a global village
Before a meeting is planned, ___________ must be conducted to determine the purpose and outcome of a meeting.
a needs analysis
Participating in as many ____________ as possible while in college is an excellent way to gain knowledge and experience of the special events industry.
internships
As society continues to be more focused on creating healthier lifestyles and better eating, more restaurants are offering specialized _________ meals that are healthy, appetizing, and aesthetically appealing.
kids
The two important elements of leadership that must be considered are
leadership characteristics and good habits
Hotel companies are opting for management contracts over ownership because
less capital is tied up with management compared to owning properties
Many businesses have implemented a code of ethics because
managers needed a tool to help them make better decisions
Marketing, management, and human and professional resources all fall under the core competency of _____________.
operations
Most bars operate on some type of _________ level, which means that for every spirit bottle in use, there is a minimum number of bottles available as backup.
par stock
The triple bottom line or 3P approach focuses on ______.
people, planet, and profits
Managing a theme park is similar to managing other hospitality operations, and the first key element in the management process is ____________.
planning
An event planner is responsible for _______________.
planning the event from start to finish
Three classic social games are mah-jongg, dominoes, and _______.
poker
Planning an event that meets all budget requirements, begins and ends on time, and includes the elements requested by the client are all elements of effective __________.
project management
