HPM final study
You should plan for project closing by having tasks related to closing in the WBS. True False
True
Companies with high maturity levels spend more money on project management. True False
False
You need a detailed project schedule before you can develop a cost baseline. T or F
True
A ________ is the real or underlying reason a problem occurs. A) probability B) certainty C) root cause D) trigger
A root cause
The members of the negotiating team should include all EXCEPT: (a/an) A) CEO B) Finance team member C) Evaluation team member D) Owner/user
A) CEO
Patty Part-timer doesn't know where to locate access information and doesn't understand why the system had to be changed. Her coworker complains that the idea she suggested to fix a known problem was not given a chance. The implementation manager avoids confrontation and reminds the team leader that it is his responsibility to do the on-line training sessions. Which of the following elements is deficient in this change management implementation? A) Communication plan B) Workflow Analysis and Integration C) Stakeholder Engagement D) Training and Education
A) Communication plan
Which best describes the communication process between the implementation manager and the end-user in a successful implementation? A) Cooperative/Continuous B) Intermittent/Repetitious C) Technical/Timely D) Initial Input/Final evaluation
A) Cooperative/Continuous
Which set of methods typify the visionary leadership theory? A) Educating team members about available technology, personnel, and resources to aid them in achieving organizational goals B) Appointing leaders to evaluate and realign workers who deviate from set organizational goals C) Offering incentives to those who modify their perception work in order to support the opinion of the majority D) Using a small task force to communicate well-planned strategies and objectives to encourage followers to invest in the leader's vision
A) Educating team members about available technology, personnel, and resources to aid them in achieving organizational goals
Which is the common attitude in health care that guides leadership theory? A) Follow predictable processes and proven workflow to produce reliable services B) Periodically test managerial systems to produce maximum employee and customer satisfaction C) Implement cutting edge management processes in order to be competitive in the business world D) Hire professional managers who are familiar with health care services and commercial productivity
A) Follow predictable processes and proven workflow to produce reliable services
____________ predict future project status and progress based on past information and trends. A) Forecasts B) Status reports C) Histograms D) Progress reports
A) Forecasts
In which phase of organizational the "CHANGE" model should the communication plan be developed? A) H - Harness Support B) C - Create Tension C) A - Articulate Goals D) N - Nominate Roles
A) H - Harness Support
Prioritizing HIT Goals is important for all but which of the following reasons? A) It helps the IT department determine who they most want to assist. B) It makes the entire organization think about IT alignment. C) It helps an organization see where all of the IT investments are currently being made D) It helps leadership think about IT in terms of a utility, not a department
A) It helps the IT department determine who they most want to assist.
Given a program for building one hundred residential single family homes in a particular neighborhood, each home is a separate ____ for a specific homeowner. A) project B) Scope C) sponsorship D) program
A) Project
________ involves formal acceptance of the completed project scope by the stakeholders. A) Scope validation B) Customer sign-off C) Deliverable acceptance D) Scope creep
A) Scope validation
Which of the following is characteristic of Step 2 of Fuller's three step process to a successful implementation? A)Team members try new approaches B) Explain team learning approach C) Review data D) Agree to participate
A) Team members try new approaches
A multidisciplinary computer system selection and evaluation team would consist of all of the following EXCEPT: A) a customer service representative of the prospective vendor B) a functional representative of the primary affected area C) a technical representative D) an executive oversight member
A) a customer service representative of the prospective vendor
What does Andy Crowe call the top 2% of project managers? A) alpha project managers B) leaders C) high potentials D) stars
A) alpha project managers
What document provides justification for investing in a project? A) business case B) net present value analysis C) project charter D) stakeholder register
A) business case
What section of a communications management plan describes how issues should be handled? A) escalation procedures B) arbitration procedures C) issue log D) revision procedures
A) escalation procedures
Which of the following is not an example of a soft skill? A) financial analysis B) motivation C) team building D) leadership
A) financial analysis
What is the most common type of dependency between activities? A) finish-to-start B) start-to-finish C) finish-to-finish D) start-to-start
A) finish-to-start
One method of increasing stakeholder engagement is to include a discussion of _____ as part of progress reports. A) issues B) sports C) communications D) interests
A) issues
Answering questions like "Reflect on whether or not you met the project success criteria" and "Describe one example of what went wrong on this project" are found in a _____________ report. A) lessons-learned B) transition C) project close-out D) final project
A) lessons-learned
In the context of leadership, authority can be defined as: A) the right to use power legitimately. B) the ability to convince people to do something they ordinarily would not do. C) the right to control the actions of others. D) using power to make something happen.
A) the right to use power legitimately.
According to the lecture, which of the following is the critical factor when deciding between dual thread negotiations and single thread negotiations? A) time deadlines B) Regulatory requirements C) Software versus hardware needs D) Realistic expectations for vendors
A) time deadlines
A _______________ deliverable has been completed and checked for correctness as part of quality control. A) validated B) accepted C) qualified D) verified
A) validated
After assigning weights for the criteria and scores for each project, you calculate a weighted score for each project by multiplying the weight for each criterion by its score and ____ the resulting values. A) multiplying B) dividing C) Subtracting D) adding
Adding
Which of the following actions will most likely improve team productivity? A) Reduce the amount of attention paid to virtual team members. B) Acknowledge individual and group accomplishments. C) Ensure that social events are mandatory and include a business-related goal. D) Expand the size of work teams to over seven members.
B) Acknowledge individual and group accomplishments.
The effective healthcare IT leader persuades personnel to make decisions based on: A) Past experience B) Data C) Lessons learned D) Customer Service
B) Data
____ are new requirements imposed by government, management, or some external influence. A) Thresholds B) Directives C) Problems D) opportunities
B) Directives
Which of the following is the most critical element of implementation management and serves as the bridge between strategy goals and implementation activities? A) Human behaviors B) Organizational culture and structure C) Communications D) Governance & Leadership
B) Organizational culture and structure
____ are the tangible or intangible results of applying capabilities. A) Effects B) Outcomes C) KPIs D) Capabilities
B) Outcomes
The effects of information system change on individuals and organizations include all EXCEPT: A) Opportunities for facilitating innovative initiatives B) Reliance on successful standard procedures C) Ambiguity in job descriptions D) Increased interdependence with duties of others
B) Reliance on successful standard procedures
According to the lecture, all are characteristic of change management EXCEPT: A) Anticipation of conflicts and snags B) Ridged approach and task focused C) Elasticity in maneuvers and outcome model D) Framework design that supports integration of diverse perspectives for goal achievement
B) Ridged approach and task focused
According to the lecture, which of the following is a catalyst for change when supported by data and a strategic vision? A) Incentives B) Tension C) Technology D) Charismatic leadership
B) Tension
Which of the following is the primary sign of successful health information change management? A) Patient care becomes the primary focus of technology support B) The change results in better outcomes within an expeditious timeline C) Healthcare employees efficiently use technology and readily adapt to future challenges D) Entrenched changes are accepted with adequate additional support
B) The change results in better outcomes within an expeditious timeline
system which provides speedy results for lab tests. This scenario best demonstrates which of the following factors in the process of purchasing HIT systems? A) Money B) Time C) Resources D) none of the above
B) Time
Which of the following represents the most critical question for implementation teams to ask during the planning stages of change management strategies? A) What will remain the same? B) Why is there a need for change? C)How will change occur? D) What will change?
B) Why is there a need for change?
According to the lecture, which of the following decreases the negotiating team's leverage? A) neglecting to document discussions prior to and during negotiations B) alluding to the vendor's ranking in the competition C) maintaining friendly relationships with the prospective vendor D) having a willingness to walk away from negotiations
B) alluding to the vendor's ranking in the competition
All of the following are benefits of including a functional owner on an evaluation and selection team within a state-owned healthcare facility EXCEPT: A) understanding of the day-to-day functions that the new system will replace B) assurance of successful implementation C) knowledge of the current system's capabilities D) knowledge of the workflow of the organization
B) assurance of successful implementation
Which of the following conflict handling modes do successful project managers use most often? A) smoothing B) confrontation C) compromise D) forcing
B) confrontation
Most project sponsors would say that the most important output of any project is __________. A) a satisfied customer/sponsor B) its deliverables C) good financial results D) good plans
B) its deliverables
A two-dimensional view of leadership style that identifies various leadership positions with regard to their "concern for people" and their "concern for production" is called the: A) contingency model B) managerial grid C) path-goal theory D) two-factor theory
B) managerial grid
It is helpful to start preparing a stakeholder management strategy during initiation and adding information to it during the ____ process. A) ending B) planning C) implementation D) updating
B) planning
Tools to assist in contract closure are ____ audits, negotiated settlements, and a records management system. A) acquisition B) procurement C) supply D) dispatch
B) procurement
A crucial part of the project charter is the ____ section, where key project stakeholders acknowledge their agreement on the need for the project. A) revision B) sign-off C) acknowledgement D) membership
B) sign-off
Using a sense of humor in the workplace is effective when: A) the leader conveys an underlying message B) the leader has the respect of others C) the team members are stress free D) the leader needs to belittle inefficiency
B) the leader has the respect of others
Which of the following is the best reason to read every IT contract? A) to be able to track the budget of the project B) to assure an advantageous system and service for the organization C) to understand the limits of liability D) to assess the project's impact on market value
B) to assure an advantageous system and service for the organization
Critical chain scheduling considers limited resources when creating a project schedule and includes _________ to protect the project completion date A) multitasking B) buffers C) reserves D) outsourcing
Buffers
You can purchase an item you need for a project for $10,000 and it has daily operating costs of $500, or you can lease the item for $700 per day. On which day will the purchase cost be the same as the lease cost? A) day 5 B) day 10 C) day 50 D) day 100
C) 50 day
Which of the following is not a suggestion for controlling procurements? A) Evaluation of any change should include an impact analysis B) Have backup plans in case the procurement does not produce the desired results C) Do not spend too much time documenting changes in writing; verbal agreements are fine D) Do not assume that work will run smoothly because you hired a reputable supplier
C) Do not spend too much time documenting changes in writing; verbal agreements are fine
____is a project performance measurement technique that integrates scope, time, and cost data. A) Forecasting B) Flowcharting C) Earned value management D) Integrated change control
C) Earned value management
Larry, the implementation manager, collected data and encouraged end-user input during the planning stage of the IT implementation; however the staff is experiencing problems with the implementation just as they had forewarned. According to the lecture which of the following is the most plausible reason for this failure? A) Discouraging team member input B) Deciding on technology without consultation C) Failing to analyze collected data in order to plan for upcoming implementation D) neglecting to communicate the reasons for change
C) Failing to analyze collected data in order to plan for upcoming implementation
Healthcare Facility First has determined that it needs a new computer hardware system but it cannot afford to dedicate the man hours needed to implement the best system for their needs. According to the lecture, which option represents the best solution for their problem? A) Schedule educational demonstrations of possible products for the Information Services team B) Schedule conferences with peer organizations CIO's to evaluate and select the necessary computer system C) Hire consultants to provide the evaluation and selection groundwork D) Update the current operational systems and renegotiate the current contract
C) Hire consultants to provide the evaluation and selection groundwork
Charlotte has twenty-five years of work experience for Historic Hospital. She perceives appropriate resources for responsibilities. In which phase of organizational "CHANGE" would she be the greatest asset? A) A - Articulate Goals B) H - Harness Support C) N - Nominate Roles D) G - Grow capability
C) N - Nominate Roles
Which of the following is a common problem encountered during project execution? A) The project objectives/scope are clear. B) The project sponsor and/or other senior managers are very supportive of the project. C) People working on the project are incompetent or unmotivated. D) Communications are good.
C) People working on the project are incompetent or unmotivated.
_______________ includes all of the activities related to satisfying the relevant quality standards for a project. A) ISO certification B) Customer satisfaction C)Quality assurance D) Quality control
C) Quality assurance
Benefits of Health Information Exchange include all EXCEPT: A) Regional public health improvements B) Less expense in communication of data C) Short term positive return on investments D) improved access to data
C) Short term positive return on investments
Which set describes the three key factors for an Implementation Manager's success? A) make deadlines, deliver services, depart with good relationships B) praise accomplishments, take time to understand people, and focus on the finish line C) Stimulate positive attitudes, communicate circumspectly, and clarify authority roles D) Handle stress well, utilize downtime to communicate updates, follow guidelines
C) Stimulate positive attitudes, communicate circumspectly, and clarify authority roles
People who are new to leadership positions should try to remember all but which of the following challenges? A) Understand reality - people won't always want to be led by you. B) Nobody will spell out the future for you. C) Trust has been conferred upon you since you are in a leadership position. D) People often cannot change what's in their natures.
C) Trust has been conferred upon you since you are in a leadership position.
According to the lecture, which means is the best way to insure top management approval of software application? A) Dutifully research the latest products that address the problem to be solved B) Maintain high levels of executive oversight for computer hardware and software system selections C) Use a multidisciplinary team to evaluate and select a software system that addresses the needs of all areas affected by the initiative D) Allow the expert CIO and the Information System team to evaluate and select software
C) Use a multidisciplinary team to evaluate and select a software system that addresses the needs of all areas affected by the initiative
Projects involve five project management process groups: initiating, planning, ____, monitoring and controlling, and closing. A) maintaining B) delivering C) executing D) designing
C) executing
An example of closing a project by ______ is when a project is successful and achieves its goals, and there is no need for further work. A) integration B) addition C) extinction D) completion
C) extinction
Slack or ____is the amount of time an activity may be delayed without delaying a succeeding activity or the project finish date. A) space B) leeway C) float D) redundancy
C) float
What is the most significant characteristic or attribute of an effective project manager? A)is decisive B)is a strong communicator C)is visionary D)leads by example
C) leads by example
A higher ____ level describes the characteristics of the most organized and mature organizations. A) staffing B) advancement C) maturity D) awareness
C) maturity
If you were trying to assess commitment of project stakeholders, a(n) ____ would be the most appropriate medium to use. A) phone call B) voice mail C) meeting D) e-mail
C) meeting
The three spheres of systems management are business, technology, and _________? A) opportunities B) people C) organization D) process
C) organization
Risk reassessment, risk audits, variance and trend analysis, technical performance measurements, reserve analysis, and status meetings or periodic risk reviews are all tools and techniques for performing ____ monitoring and control. A) scope B) cost C) risk D) quality
C) risk
The project team begins to develop a ____ by first clearly defining all the activities it needs to perform. A) scope B) charter C) schedule D) work flow diagram
C) schedule
Which of the following is not part of a SWOT analysis? A) strengths B) opportunities C) tactics D) weaknesses
C) tactics
According to the lecture, which best describes change management? A) The reconstructive process of managerial roles to conform to new standards, procedures and applications B) The systematic process of updating existing technology or implementing new technology to maintain a competitive edge C) A strategic systematic process for engaging stakeholders during the metamorphosis of establishing new ideas or practices D)The methodology that integrates change and the ability to adapt to change in an organization.
C)A strategic systematic process for engaging stakeholders during the metamorphosis of establishing new ideas or practices
There can be one or more potential responses to each risk event. T or F
True
When looking for compliance from their followers, which of the following can help leaders be better motivators? A) Using potentially negative consequences to produce action B) Asking followers to complete tasks for him/her or for the company C) Asking followers to think of things in terms of potential rewards D) Allowing enough autonomy to create a sense of innovation
D) Allowing enough autonomy to create a sense of innovation
Which of the following is not a best practice listed in this text? A) Involve key stakeholders—including shareholders, customers, and employees—in making major decisions. B) Determine how project, program, and portfolio management will work best in your own organization. C) Develop and follow a formal project selection process to ensure projects support business needs. D) Don't spend time or money on projects before they officially start.
D) Don't spend time or money on projects before they officially start.
Which of the following best describes what is required to create "organization nimbleness"? A) Skillful change management B) Understanding human behavior C) Understanding an organization's structure D) Excellent communication
D) Excellent communication
The CIO of a health organization has been informed that new government regulations require reports formatted in a manner in which the current operating system does not support. In order to comply with regulations and meet the new reporting formats, new software is needed. This is an example of which of the following purchasing factors for HIT systems? A) Resource acquisition B) Competition C)Congruency between overall strategic goals and IT strategic planning D) External pressures
D) External pressures
Currently, most Health Information Exchange programs are primarily funded by: A) Groups of regional payers B) Co-op of organizations for regional programs C) IT vendors for state initiated programs D) Federal grants to state initiated programs
D) Federal grants to state initiated programs
According to Andy Crowe's research, the best project managers send ________ e-mails per day and spend _________ time in meetings than typical project managers. A) more, more B) fewer, more C) more, less D) fewer, less
D) Fewer, less
Carl communicates statistical and technical information in a manner in which both technically adept and technically challenged people find pleasurable. In which two phases of organizational "CHANGE" would Carl's skill set be most needed? A) E and C - Entrench Changes and Create Tension B) C and H - Create Tension and Harness Support C) A and N - Articulate Goals and Nominate Roles D) G and E - Grow Capability and Entrench Changes
D) G and E - Grow Capability and Entrench Changes
The intended outcome of the HIE Program is to A) provide payers with more information from the EMR. B) have everyone's health records freely available. C) decrease costs of providing care. D) Increase the quality and efficiency of care.
D) Increase the quality and efficiency of care.
A ____________ is a criterion used to determine the degree to which an outcome is achieved. A) metric B) performance gauge C) capability D) key performance indicator
D) Key performance indicator
Which is the primary factor determining a leader's ability to guide followers in stressful conditions? A) Environment evaluation B) Interpersonal Skills C) Goal Setting D) Leadership Values
D) Leadership Values
Through which of the following tools would an organization learn the most about a potential vendor? A) Quick Bid B) RFQ C) RFI D) RFP
D) RFP
In regards to the role of a HIT Implementation manager, which is NOT a benefit of studying the organization's Information Technology Strategic Plan? A) Gaining additional input to produce a better quality product B) Understanding the objectives of the IT department C) Understanding the goals of the healthcare organization D) Understanding the passions of the stakeholders
D) Understanding the passions of the stakeholders
Zoom-In Emergency Medical Center has the latest technology to admit patients but the staff complains that the new system requires twice as much time to key in procedures and communicate with needed experts as the old system. The IT manager boasts of how speedily the system was set in place but he now has double the complaints due to impeded progress. Which aspect of implementation needed more consideration in the above scenario? A) Human behaviors B) Organizational culture and structure C) Communication D) Workflow analysis
D) Workflow analysis
Self-awareness, one of the four competencies of social intelligence, includes all of the following traits EXCEPT: A) having an honest view of one's self. B) having high impulse control. C) having an understanding of one's strengths and weaknesses. D) being prone to outbursts of anger or frustration.
D) being prone to outbursts of anger or frustration.
Which of the following options provides the best solution when dealing with a vendor on negative issues after a deal is made? A) third party negotiators B)Long-term friendly relationships between the organization and the vendor C) Documentation of the negative issues and attempted resolutions D) beneficial "out" clauses within the contract
D) beneficial "out" clauses within the contract
The final output of the seller selection process is an agreement or ____. A) proposal B) charter C) bid D) contract
D) contract
A maturity model describes a(n) ____ path of increasingly organized and systematically more mature processes. A) fixed B) static C) retrograde D) evolutionary
D) evolutionary
The most common approach for closing or terminating a project is through _______. A) extinction B) addition C) starvation D) integration
D) integration
A(n) ____ management system provides the ability to easily organize, find, and archive procurement-related documents. A)resource B) procurement-related C) procurement D) records
D) records
Which of the following aids would be most useful when purchasing a complex and extremely costly IT system? A) Customer reference call B) Consulting firm's report C)Peer recommendations D) Site visit
D) site visit
Which of the following cannot be considered as a capital expense? A) software in which the license is purchased B) hardware C) the development of training materials D) staff training
D) staff training
Project ____ may be defined as a test of whether a project has met scope, time, and cost goals. A) vision B) depth C) clarity D)success
D) success
Which of the following is a not a potential advantage of using good project management? A)Shorter development times B)Higher worker morale C)Higher profit margins D)Lower cost of capital
D)Lower cost of capital
Which of the following best describes the purpose of a boilerplate contract? A) to simply state the terms of a complex contract B) to provide a base point to start negotiations C) to define the contested issues in a contract D)to provide an advantageous contract for one party
D)to provide an advantageous contract for one party
In a functional organizational environment, who is typically in charge? A) Department Manager B) Project Manager C) Project Sponsor D) project Team
Department Manager
According to the lecture, which legal issue concerning Health Information Exchange is most significant to public health? A) Electronic tracking of transactions within EHRs B) Liability for erroneous or falsified information C)Legality of exchanging information concerning controlled substances D) Secure access to personal health records E) Controlled use of data collected
E) Controlled use of data collected
A requirements traceability matrix lists requirements along with their attributes and their status. Other information about the requirements, such as priorities and deliverables, must be put into a different matrix. T or F
False
The project sponsor and project champion should be the same person on any project. T or F
False
Updating the risk register is an optional part of project monitoring and control. False True
False
When naming deliverables on a WBS, you should use a verb phrase, like "clear site" for a building project instead of just "site". T or F
False
You can control stakeholders and their level of engagement. False True
False
The main disadvantage of ____ is that it can end up lengthening the project schedule, because starting some tasks too soon often increases project risk and results in rework. A) Crashing B) reviewing C) fast tracking D) extending
Fast Tracking
George Santayana wrote (in The Life of Reason, 1905): "Those who cannot remember the past are condemned to repeat it." Briefly describe how this quote applies to project management in general.
If Project Managers don't make a lessons learned report (stating what went wrong?, How could it have been better?, etc) after each project, in the future they are prone to incur the same results and fail projects.
Which reason describes why today's leaders cannot "expect" followership? A) Regulations require equal rights for all workers B) Information interchange has decreased the need and dependence on a leader C) More people than ever now have access to information to formulate their own knowledgeable judgments D) Many decisions formerly made by leaders can now easily be made with the assistance of computers, software and other technology
More people than ever now have access to information to formulate their own knowledgeable judgments
coordinate the work of all other project management knowledge areas. A) Project portfolio management B) Project management C)Project integration management D)Program management
Project integration management
Which statement represents positive aspects of temporary leadership in HIT implementation? A) Visible final outcomes of the implementation may occur after departure B) Quickened insight to an organization's operational structure C) Development of trust forms over time D) Expert knowledge is superior to that of the permanent staff
Quickened insight to an organization's operational structure
A team contract can be used to help promote teamwork and clarify team communications as a part of the planning process. T or F
True
Most of the traits of the best project managers can be learned. True False
True
People often perform better when they know they must report on their progress and are held accountable for their performance. True False
True
Several methods for collecting requirements include interviews, questionnaires, and prototypes. T or F
True
Which option is not a requirement for a HIT implementation manager? A) Understand complex environments B) Research functional manager's responsibilities C) Use the same project management style to ensure consistent outcomes D) Maintain working relationships from previous projects
Use the same project management style to ensure consistent outcomes
One way transformational leaders influence their subordinates is by being: A) charismatic B) mysterious C) autocratic D) forceful
charismatic
A contractual relationship is a legal relationship and, as such, is subject to state and federal contract laws. True False
true
Only the project manager should determine if all work required in each contract was completed correctly and satisfactorily true false
false
What two dimensions should you use when evaluating project risks? A) negative and positive B) cost and schedule C) probability and impact D) source and responsibility
probability and impact
In a matrixed organization, authority for projects is shared between: A) the Functional Manager and Project Manager. B) the Project Sponsor and Project Manager. C) the Functional Manager and Vendor. D) the Project Manager and Vendor
the Functional Manager and Project Manager.
Who determines what quality level is acceptable on a project? A) the customer B) the project manager C) the project team D) the sponsor
the customer
The type of leader who is focused on task accomplishment and good relations between the leader and followers through consideration of performance and reward is called a: A) transformational leader B) transactional leader C) supportive leader D) transcendental leader
transactional leader
