HR Exam 1 Study Guide Chp 1-4

In the context of vendor selection for HR technology, which of the following represents the best of breed strategy?

selecting the best applications in each area of HR technology from multiple vendors

The legal standard for circumstantial evidence requires demonstrating:

that a plaintiff belongs to a protected class, that a plaintiff was disadvantaged and that a plaintiff was qualified

The effectiveness of electronic (e-) learning primarily depends on:

the delivery method as well as the task being trained

Which of the following is true of the ADA Amendments Act of 2008?

the list of medical conditions covered under the act includes cancer, diabetes, major depression and epilepsy

What is the crucial issue in analyzing turnover?

the performance and replaceability of employees who leave versus those who stay, and the criticality of their skills

What is the purpose of the process component of the LAMP model?

to make the insights gained as a result of costing employee absenteeism actionable

Rather than identifying workers' weaknesses and attempting to fix them, where the gains will be short-lived, the best managers focus on strengths.

true

The Family and Medical Leave Act of 1993 (FMLA) covers all private-sector employers with 50 or more employees, including part-timers who work 1,250 hours over a 12-month period.

true

Jonathan, the HR manager at an IT firm, needs immigration information about his senior employees. He is able to get the information because he knows their full names and Social Security numbers. Jonathan most likely used _____.

the e-Verify tool

Which of the following agencies is responsible for enforcing nondiscrimination laws for both private and public nonfederal employers, unions, and employment agencies?

the equal employment opportunity commission (EEOC)

one study found that a 10 percent increase in a measure of goal setting activity at firms was associated with a 6 percent increase in industry

tru

A work-life program is any employer-sponsored benefit or working condition that helps an employee manage work and nonwork demands.

true

According to the Immigration Reform and Control Act of 1986, employers must verify the identity and work authorization of every new employee.

true

Attitudes are internal states that focus on particular aspects of or objects in the environment.

true

From a business standpoint, absenteeism is any failure of an employee to report for or to remain at work as scheduled, regardless of reason.

true

Global competition and the rapidly changing financial environment are driving the need to innovate constantly and effectively.

true

The Uniformed Services Employment and Reemployment Rights Act of 1994 requires both public and private employers promptly to reemploy individuals returning from uniformed service.

true

The ability to develop and share insights around the globe has become an increasingly important element of competitive advantage.

true

The behavior-costing approach to employee attitude valuation is based on the assumption that measures of attitudes are indicators of subsequent employee behaviors.

true

The best managers continually encourage their employees to look in the mirror and assess themselves in order to find the kind of work that will bring out their best talents.

true

Under Title VII of the Civil Rights Act of 1964, discrimination is permissible when a prohibited factor (e.g., gender) is a bona fide occupational qualification.

true

Under the Americans with Disabilities Act, rehabilitated drug and alcohol abusers are protected, but current drug abusers may be fired.

true

Unequal (disparate) treatment is based on an intention to discriminate.

true

changes in any single part of a human resource management system have a reverberating effect on all other parts of the system

true

today, as a result of the global flow of digital information, even the smallest firms can compete with the largest multinational corporations

true

The most dominant cause of absenteeism in the United States is family-related issues.

false

The purpose of measuring turnover costs is to build a case to present to stockholders.

false

The sum of two component costs—separation and replacement—represents the total cost of employee turnover for the period in question.

false

a disadvantage of growing digital globalization is that technology-driven job destruction decreases overall employment

false

people with high self-efficacy are most likely to experience anxiety and stress when a new technology is introduced at work

false

quality of work life is defined in terms of an organization's perception of its employee's physical and mental well being at work

false

the most common use of HR technology is gamification technology

false

the national labor relations board has held that employees have a legally protected right to use an employer's email system for organizing or other legally protected, concerted activity

false

the percentage of training resources devoted to e-learning has decreased since the last decade

false

the primary purpose of assistive technology in firms is to heal stress-related illnesses of employees

false

unlike traditional HRIS, cloud-based software-as-a-service (SAAS) systems have multiple systems of record for HR data

false

according to the society for human resource management, the global and cultural effectiveness competency of HR success is defied as the ability to

value and consider the perspectives and backgrounds of all parties

the digital form of globalization in the modern era is largely confirmed to advanced economies with large, multinational corporations

false

In 1972, the coverage of Title VII of the Civil Rights Act of 1964 was expanded to include almost all public and private employers with _____ or more employees.

15

The combined effect of all costs associated with turnover can easily cost _____ percent or more of the departing person's salary.

150

Application of the LAMP process reveals that it is a powerful tool for educating leaders outside of HR and for embedding HR measures into mental frameworks that provide the basis for meaningful people-related business decisions.

true

As a society, we espouse equality of opportunity, rather than equality of outcomes.

true

HRIS is well suited to address the challenge of aggregating multiple data sources

true

in a ______, employees operate remotely from each other and from their managers

virtual workplace

What is the purpose of measuring turnover costs?

To improve management decision making

the e-verify tool is used to

confirm a match between an employee's name and Social Security Number

which of the following is a retention responsibility of line management?

face-to-face resolution of conflict

Talent is not a key constraint to growth in many organizations.

false

Title VII of the Civil Rights Act of 1964 prohibits the use of "professionally developed" ability tests.

false

Which of the following is an example of a collaborative media platform between vendors?

file-sharing sites

According to the Pregnancy Discrimination Act of 1978, an employer is always required to give pregnant employees special treatment.

false

Any failure of an employee to report for or to remain at work as scheduled, regardless of reason is:

absenteeism

___ comprises activities, intended to maintain compliance with an organization's human resource policies and business strategies

adjustment

Which of the following is NOT covered under the FMLA 12 weeks' unpaid leave?

care for a brother with a serious health condition

according to the society for human resource management. the leadership and navigation competency of HR success is defined at the ability to

direct and contribute to initiatives and processes within the organization

according to the society for human resource management, the communication competency of HR success is defined as the ability to

effectively exchange with stakeholders

in the context of HR risk management, the primary concern for organizations is

operational risk

all of the following are general categories of human resource management activities EXCEPT :

outplacement

When a compliance review by the OFCCP does indicate problems that cannot be resolved easily, it tries to reach _____ with the employer.

a conciliation agreement

which of the following is an example of the use of biometrics in an organization?

a system that scans employee's palms

Which of the following elements in separation costs includes removal of an employee from payroll?

administrative functions related to termination

_____ refers to actions appropriate to overcome the effects of past or present policies, practices, or other barriers to equal employment opportunity.

affirmative action

The Fourteenth Amendment guarantees equal protection of the law for:

all citizens

Sexual harassment generally comes in two forms—hostile work environment and:

quid pro quo

_____ exists when sexual harassment is a condition of employment.

quid pro quo harassment

In the context of costing employee absenteeism, _____ is an example of an indirect cost.

reduced morale of coworkers

According to the text, a major cost associated with employee turnover is probably:

reduced productivity during the learning period

Jake, a new employee at a textile company, does not feel comfortable with a new tool implemented by the HR department. The tool gives information about organization policy and structure to its employees. The HR department says that the tool would promote interaction and engagement between employees and the upper management. Jake states that the tool is non-interactive. He says that the tool does not feel him connect with his peers and the upper management of the organization. According to the self-determination theory, this tool does not help in meeting Jake's need for _____.

relatedness

moonshow inc. is unable to provide screen readers for its visually impaired employees. most of the visually impaired struggle to complete their tasks. in this scenario, the organization is lacking

assistive technology

in the context of human resource management competencies, the ability to understand and apply information to contribute to an organization's strategic plan is categorized under

business acumen

In the context of self-determination theory, _____ refers to the need to experience mastery and to affect one's outcomes and surroundings.

competence

the category of human resource management responsibilities aimed at preserving and enhancing employee job competence is :

development

According to the EEOC, the vast majority of retaliation claims still generally involve actions such as:

discharge

In the employment context, _____ can be viewed broadly as the giving of an unfair advantage (or disadvantage) to the members of a particular group in comparison with the members of other groups.

discrimination

organizations strive to retain talented workers in a hot job market by offering employees

flexible work schedules

The term _____ refers to low performers who are easy to replace.

functional turnovers

Robben and Jenna work at Boarhut Inc. They believe that their firm's management does not engage with its employees effectively. They desire that the management encourage interaction among employee's through competitions and contests. In the context of various areas of HR technology, Robben and Jenna are most likely interested in

gamification

in the context of the features of competitive business environments, the method used by organizations to collect, store, analyze, report and evaluate information and data on people, jobs, and costs is known as

human resources information system

Engagement fuels which of the following?

identification with the success of one's company, concern for quality and discretionary efforts

the most important intellectual property in the creative economy is

intellectual capital

according to the society for human resource management, the critical evaluation competency of HR success is defined as the ability to

interpret information to make business decisions and recommendations

Once the EEOC receives a complaint of discrimination, it follows a three-step process that starts with _____.

investigation

there is a substantial and growing body of research evidence showing a strong connection between how firms _____ and the economic results they achieve

manage their people

_____ is a good example where an employee is absent and is simply not available to perform his or her job; that absence will cost money.

medically verified illness

In the context of employment, which of the following provisions is granted by the Civil Rights Act of 1991?

monetary damages and jury trials

If someone decides to bring suit under Title VII of the Civil Rights Act of 1964, the first step is to establish a prima facie case of discrimination.

true

As affirmed by the _____, when a charge of adverse impact is made, the plaintiff must identify a specific employment practice as the cause of the discrimination.

Civil Rights Act of 1991

The EEOC guidelines on age discrimination emphasize that in order to defend an adverse-employment action against employees age 40 and over, an employer must be able to demonstrate a _____ for doing so.

business necessity

Identify a true statement about the provisions of the Family and Medical Leave Act (FMLA).

businesses are required to offer up to 26 weeks of unpaid leave to employees who provide care to wounded U.S. military personnel

an IT firm uses technology to prevent fraudulent practices. employees are required to provide fingerprints to gain access to restricted areas of the organization. in this scenario, the firm is using

a biometrics system

What led Sysco executives to pay attention to the human capital indices?

a correlation between work climate/employee-engagement scores, productivity, retention and pretax earnings

When Karen, a senior employee, downloads documents from her firm's website, she deals with a series of checks for access. She has to use a username and password to enter the website. She is required to confirm her identity on her smartphone followed by an image verification on her computer. This is an example of the use of

a decision support system

Ravi is a software vendor. His firms stores all relevant customer information on a cloud-based software system. Ravi uses his firm's Website to conduct sales. He is able to execute his sales transactions without the aid of any in-house professional. In this case, Ravi is most likely using:

a self-service portal

Which of the following scenarios exemplifies the use of biometrics?

a system scanning the eye pupils of employees

_____ is an internal state that focuses on particular aspects of or objects in the environment.

attitude

The average employee in the United States has about _____ unscheduled absences per year.

5.4

Coca-Cola earns more than __ percent of its revenues from outside the U.S.

75

Nearly _____ percent of employees who are caregivers of an older relative also have children under the age of 18.

75

Employers who institute "English-only" rules in the workplace need to be careful about _____ discrimination.

national origin

In the context of the training cost elements associated with replacing employees who leave an organization, on-boarding is an example of _____.

new-employee orientation

____ are the most vital assets in work settings

people

the challenge, opportunity and frustration of creating and managing organizations frequently stem from the _____ problems that arise within them

people-related

The LAMP model includes all of the following EXCEPT:

probability

Title VII of the Civil Rights Act of 1964 is most relevant to the employment context because it _____ on the basis of race, color, religion, sex, or national origin in all aspects of employment.

prohibits discrimination

HR risk refers to the uncertainty arising from changes in a wide range of workforce and people-management issues that affect a company's ability to meet its strategic and operating objectives

true

HR technology helps in dramatically improving the time and cost per transaction as HR staff, employees, and line managers gain access to increased data to support decisions

true

If employees have employers who invest in training programs that promote job challenge and learning, autonomy, supervisor task support, a climate of respect and trust, work-life fit, and economic security, they should be highly engaged, satisfied with their jobs, and should intend to stay.

true

In jobs where women and minorities are underrepresented in the workforce relative to their availability in the labor force, employers must establish goals and timetables for hiring and promotion.

true

Informational literature, new-employee orientation, instruction in a formal training program, and instruction by employee assignment are the four training costs associated with turnover.

true

It is okay to exclude people from selection as long as the exclusion is based on what can be demonstrated to be job-related criteria.

true

Meta-analytic results (a quantitative summary of 59 studies) show that merely offering work-life programs is related to greater perceptions of organizational support, and these perceptions improve job attitudes and performance.

true

One effect of the Civil Rights Act of 1991 was the expansion of the remedies in discrimination cases to include monetary damages and jury trials.

true

The Civil Rights Act of 1866 grants all citizens the right to make and enforce contracts for employment.

true

The objective in costing human resources is not just to measure the relevant costs but also to develop methods and programs to reduce the costs of human resources by managing the more controllable aspects of those costs.

true

The purpose of the process component of the LAMP model is to make the insights gained as a result of costing employee absenteeism actionable.

true

The term "work-life" recognizes the fact that employees at every level in an organization face personal or family issues that can affect their performance on the job.

true

Title VII of the Civil Rights Act of 1964 explicitly permits bona fide seniority, merit, or incentive systems "provided that such differences are not the result of an intention to discriminate."

true

Under FMLA, employers must maintain health insurance benefits and give workers their previous jobs (or comparable positions) when their leaves are over.

true

a meta-analysis of the three dimensions of human resource systems revealed that there is an indirect correlation between employee motivation and an organization's financial outcomes

true

according to a survey of chief HR officers, one of the greatest challenges for chief HR officers is creating a true sense of ownership among senior leaders regarding their roles as Chief Talent Officers

true

an HR dashboard is a means of providing high-level, real-time, graphically formatted data to managers

true

an advantage of using SAAS approach is that its cost is based on employee headcount

true

cheap labor and plentiful resources, combined with ease of travel and communication, have created global labor markets

true

globalization is a fact of organizational life, as countries, companies and workers are interconnected as never before

true

in large organizations, HR staff focus on policy-decisions, complex or sensitive employee issues, and analysis of people-related business issues that have financial implications for the firm

true

incident-management technology helps in facilitating the computation and analysis of the costs of various types of injuries in firms

true

over the past decade, organizations have become more complex, dynamic, and fast paced

true

people tend to be more involved to their jobs when they have more control and say in their work

true

recognizing that you have the right people in critical leadership roles is not an HR responsibility but rather a business imperative that must be truly owned by the leaders of a firm

true

self-determination theory holds that self-motivation and well-being will be enhanced when innate needs for autonomy, competence and relatedness are satisfied, and they will be diminished when these needs are thwarted

true

self-service portals promise faster execution of employee and manager transactions, with more informed users

true

the first step in creating a human resource information system (HRIS) is to develop a deep understanding of top management's long-term goals and objectives in order to create buying criteria for a long-term solution

true

there is a growing fear among many people that globalization benefits big companies instead of average citizens

true

today, in the increasingly digital era of globalization, companies can find the best person for a job anywhere in the world

true

usability concerns the interface between humans and technology, and it is measured in term of efficiency, effectiveness and user satisifaction

true

when choosing a HRIS, a big mistake for any organization is to fail to include representatives from finance and IT in the vendor-selection process

true

when comparing alternative HRIS, it is critical to assess the experiences of end users

true

when productivity increases, businesses can pay higher wages without boosting inflation

true

widespread use of formal and informal flexibility meets business and individual needs

true

a(n) ____ is a modern organizational form in which teams of specialists come together through technology to work on a project and then disband when the project is finished

virtual organization

Groove Space Solutions is a Web design firm. The employees of the firm do not work at an office. Instead, they work from their homes. They collaborate with each other and report to their managers in real time through an online communications software. In the context of the new competitive realities of the modern age, this scenario illustrates a

virtual workplace

Training for supervisors and managers on ADA should address areas like:

who is covered under ADA, how to interact with someone requesting accommodation and what accommodations are reasonable

_____ issues address the fact that employees at every organizational level face personal or family issues that can affect their performance on the job.

work-life

in the context of globalization, conventional economics in the United States has long held that

workers adapt to the loss of jobs in their communities by moving into new, enriching areas of the labor market

Which of the following is NOT a major subtheory of discrimination within the disparate-treatment theory?

cases that rely on a jury trial

which of the following is a feature of globalization?

cheap labor, plentiful resources, ease of travel

according to a study on reconstructing, which of the following categories of companies generated the lowest returns on assets in the year prior to the announcement of layoffs, the year when layoffs occurred, and in the two subsequent years on relative basis?

downsizers

All activities associated with in-processing new employees are classified under training costs related to turnover.

false

At the level of the individual work unit, highly engaged employees cooperate with each other and devote extra effort to innovation, but they don't adapt effectively to change.

false

Competitors find it easier to imitate a highly skilled, committed, and fully engaged workforce than technology and processes.

false

Every organization in the United States, even those with only one employee, must file an annual report (EEO-1) detailing the numbers of employees by job category.

false

HR technology is least used in administering pay systems

false

Once a court accepts prima facie evidence of discrimination, the burden of producing evidence remains with the defendant (the employer) till the trial ends.

false

Preferential selection is discrimination against whites and in favor of members of protected groups.

false

The Age Discrimination in Employment Act of 1967 (ADEA) permits discrimination in pay, benefits, or continued employment for employees age 40 and over.

false

The Americans with Disabilities Act applies to all employers, even to those with only one employee.

false

The Equal Employment Opportunity Commission was created to ensure that employers, employment agencies, and labor organizations comply with the Constitution.

false

The Immigration Reform and Control Act of 1986 applies to all employers in the United States with 50 or more employees.

false

The time coworkers spend guiding a new employee does not need to be taken into account when considering the fully loaded cost of turnover.

false

Total pay is synonymous with the fixed costs, variable costs, or opportunity costs of employee time.

false

according to the theory of quality of work life (QWL), the productivity of workers decreases when they are given more control over the design of their jobs and workplaces

false

an advantage of on-premise systems is that data can be managed on remote server

false

as a result of globalization, one of the expected trends is a decrease in automated and outsourced roles and an increased focus on technical skills for successful managers

false

company x is increasing production by adding more employees to its workforce and scaling up to its existing facilities. Company X is essentially increasing its productivity

false

decision-support systems track where each applicant is in the recruitment process, and they generate reports that analyze the relative performance of alternative recruitment sources and strategies

false

descriptive analytics help organizations predict the number of employees expected to quit at various levels in the future

false

flexibility is currently viewed by most managers and employees as new and effective way of working to achieve business results rather than as an exception or employee accomodation

false

how the people are selected, trained and managed does not determine how successful an organization will be

false

in the context of HR technology, biometrics reduces efficiency and increases fraud

false

in the context of human resource information systems, companies are moving from cloud-based software-as-service systems to on-premise systems

false

in the context of strategies used for adopting HR technology, the best of breed strategy is the selection of an integrated system from a single vendor

false

managing change is an ongoing process whose objective is to enhance the ability of an organization to anticipate and respond to developments in only its external environment

false

modular corporations retain all major business functions under one roof

false

one of the new competitive realities faced by organizations in the 21st century is that an employee's pay is tied less to the market value of his or her skills and more to his or her tenure in the organization

false

research suggests that organizations are most likely to move from using prescriptive analytics to descriptive analytics

false

the best way for a company to prosper is to downsize

false

the functional areas of human resource management, such as staffing and retention, are the sole responsibility of the HR department

false

the purpose of e-Verify is to help the federal government monitor whether employers follow the laws set by the U.S.Equal Employment Opportunity Commission _EEOC)

false

when generating sustainability strategies, an organization must give primacy to the expectations and requirements of its financial stakeholders

false

To establish a prima facie case of age discrimination with respect to termination, an individual must show all of the following EXCEPT that:

he or she is within the protected age group (60 years of age and over)

retention comprises all of the following activities EXCEPT :

identifying work requirements within an organization

_____ is a multidimensional attitude; it is made up of attitudes toward pay, promotions, coworkers, supervision, the work itself, and so on.

job satisfaction

The _____ component of the LAMP model begins with the assumption that employee turnover is not equally important everywhere.

logic

In the context of talent analytics, _____ is defined as a diagram that links investments in an HR program to financial and nonfinancial outcomes that decision makers care about.

logic diagram

Rodriguez is analyzing his firm's past HR recruitment strategies. He desires to know how the firm's recruitment and staffing strategy was developed and how it has changed since the firm's inception. Rodriguez is most likely using

descriptive analytics

according to the text, quality of work life is defined in terms of

employees' perceptions of their well-being at work

Practical implications of the Americans with Disabilities Act include all of the following EXCEPT that:

employers can no longer test for alcohol and drug use in the workplace

Under Title VII of the Civil Rights Act of 1964, preferences of the employer, coworkers, or clients are relevant and constitute bona fide occupational qualifications (BFOQs).

false

Under the Family and Medical Leave Act of 1993 (FMLA), an employee is responsible for designating an absence or leave as FMLA leave, according to the directions provided by the act.

false

a disadvantage of using SAAS approach is that HRIS data are lost in the event of a naural disaster

false

which of the following is a characteristic of William J. Contay's seven secrets for nurturing leaders?

leaders must give people the tools and permission to work on their own terms

A work-life program spans all of the following broad areas EXCEPT:

rigid working conditions

Which of the following is NOT an element of attitudes?

satisfaction

In the context of costing employee absenteeism, _____ is an example of a direct cost.

sick leave

globalization has been encouraged by

the ease of travel and communication

In the context of sexual harassment, which of the following is a provision in the Civil Rights Act of 1991?

to collect a wide range of punitive damages and attorney fees from employers

in terms of staffing, the responsibility of line management is

to make final decisions on entry-level hires and promotions

Employers are always potentially liable for a supervisor's sexual misconduct toward an employee, even if they knew nothing about that supervisor's conduct.

true

In business settings, it is hard to be convincing without data.

true

a feature of employment in the 21st century is that there are a growing number of workers who operate outside the traditional confines of regular, full-time employment

true

predictive talent analytics help organizations move from simply describing what is to predicting important outcomes, such as the number of employees expected to quit at various levels in the coming year or over the longer term

true

_____ occurs when an employee leaves an organization permanently.

turnover

Thousands of equal-pay suits have been filed, predominantly by _____, since the Equal Pay Act of 1963 was passed.

women

Under the EEOC guidelines, discrimination complaints must be filed within _____ of the alleged violation.

180 days

The Equal Employment Opportunity Commission is an independent regulatory agency whose five commissioners are appointed by the president and confirmed by the Senate for terms of _____ years.

5

Sysco developed a work climate/employee-engagement survey built around the:

5-STAR principles

Devon is visually impaired. His organization gives him a Windows-Eyes read device that enables him to complete various tasks at work. This enables Devon to meet his targets and reduce his workload. Which of the following statements is true about the scenario?

Devon is given assistive technology

Which of the following acts prohibits practices that may adversely impact employees in the workplace, unless they are job-related?

Title VII of the Civil Rights Act of 1964

Effective management practices drive _____.

employee satisfaction

The Thirteenth and Fourteenth Amendments granted to Congress the constitutional power to:

enact legislation to enforce their provisions

quality of work life

involves giving workers the opportunity to make decisions about the design of their jobs and workplaces, and what they need to make products or to deliver services most effectively

staffing comprises all of the following activities EXCEPT :

involving employees in business strategy

which of the following statements is true of how the globalization of companies has affected the global economy?

open borders have allowed new ideas and technology to flow freely , accelerating productivity growth has allowed companies to become more competitive, and there is a growing fear that globalization only benefits big businesses

a broad objective of human resource management is to ___ of all workers in an organization

optimize the usefulness

_____ is the emotional engagement that people feel toward an organization.

organizational commitment

The measure of output of goods and services relative to the input of labor, capital, and equipment is known as:

productivity

Alia feels that the new blog introduced by her firm helps her interact, engage, and connect with friends and peers in this firm. She feels that it keeps her motivated. According to the self-determination theory, the use of the blog most likely meets her _____ needs.

relatedness

In the context of self-determination theory, _____ refers to the need to feel interpersonally connected with others.

relatedness

Discrimination against whites and in favor of members of protected groups is termed:

reverse discrimination

globalization

the ability of any individual or a company to compete, connect, exchange or collaborate with other individuals or companies around the world

Most employees at Cubestones Inc. struggle to use some of the new HR tools. The firm allows its employees to customize the new tools as per their needs. The new tool is much quicker than the previous tool used at the firm but has a high error rate. Employees say that tool makes obvious errors as it regularly gives them incorrect results. Which of the following statements is true about the scenario?

the tool is ineffective

in the context of absenteeism, identify a true statement about measures.

they focus on specific numbers

How do less-developed countries win from globalization?

they get jobs making low-cost products for rich countries

Employers should be sure that there is a legitimate, job-related reason for every question raised in an employment or promotional interview.

true

downsizing is the most common form of restructuring

true

50 candidates appear for the first round of interview at a firm. the manager of the firm wants to verify the status of these interviewees in the recruitment process. the manager intends to know how many interviewees have cleared the first round of interview and the second round of interview. to aid the manager in the recruitment process, the firm should use

an applicant-tracking system

Which of the following is true of the Pregnancy Discrimination Act?

an employer is never required to give pregnant employees special treatment

Why is Title VII of the Civil Rights Act of 1964 considered the most important federal Equal Employment Opportunity (EEO) law?

because it contains the broadest coverage, prohibitions and remedies

Which of the following is NOT one of the broad categories of costs in the basic turnover costing model?

benefit costs

Which of the following is a similarity between the Equal Employment Opportunity Commission (EEOC) and the Office of Federal Contract Compliance Programs (OFCCP)?

both determine whether there is "reasonable cause" to believe that unlawful discrimination has occured

_____ is a core element of any change process.

education

All of the following are basic features of the Immigration Reform and Control Act of 1986 EXCEPT that:

employers cannot be fined for failure to comply with verification rules

A state bases unemployment tax rates on each company's turnover rate. Companies operating in this state will find that a lower turnover will lead to a higher unemployment tax rate.

false

According to contract compliance, contractors and subcontractors with $1,000-$50,000 in government business and with 40 or less employees must prepare and implement written affirmative action plans.

false

Civil rights laws precisely define the term "discrimination."

false

Despite the popular perception of flexibility as a powerful business tool that can improve important human capital outcomes and boost operational performance, studies have shown that flexibility has to be essentially positioned as a "perk," an employee-friendly benefit, or an advocacy cause.

false

Employers are not required to make reasonable accommodations for disabled job applicants if the cost of doing so is too high.

false

The best managers establish very clear objectives and define the steps for their employees.

false

The best managers identify the best talents available and then create appropriate positions for the talent.

false

The fully loaded cost of turnover excludes an exiting employee's lost leads and contacts.

false

The letters in LAMP stand for logic, assessment, metrics, and potential.

false

Which of the following statements is true of the Civil Rights Act of 1871?

it applies only to persons within the jurisdiction of the United States

Which of the following is true according to the Family and Medical Leave Act (FMLA)?

it covers all private-sector employers with 50 or more employees, including part-timers who work 1,250 hours over a 12-month period

Which of the following statements is true about cloud-based human resource information system (HRIS)?

it enables organizations to standardize HR data across multiple geographies

Identify an accurate statement about the software-as-a-service (SAAS) approach of storing HR data?

it enables people to have access to the data from any device with a web browser and any location with internet service

Which of the following statements defines the term "job satisfaction"?

it is a pleasurable feeling that results from the perception that a job fulfills or allows for the fulfillment of its holder's important job values

identify an accurate statement about HR technology

it is most commonly used in HRIS

in the context of the responses of firms to new companies realities, identify a true statement about downsizing

it is necessary when an organization is overstaffed of if a business no longer fits into a firm's long-term strategy

Which of the following is true of a bona fide occupational qualification for employment?

it is specifically exempted from the coverage of Title VII of the Civil Rights Act of 1964

Identify a true statement about big data.

it is the collection and analysis of the digital history created when people surf the internet

_____ are software platforms housed in privately controlled data centers.

on-premise systems

The leading cause of absenteeism in the United States is:

personal illness

Activities associated with in-processing new employees pertain to which of the following replacement cost elements?

post employment acquisition and dissemination of information

In the context of the cost elements associated with replacing employees who leave an organization, accepting applications and checking references are examples of _____.

pre-employment administrative functions

Jay is analyzing his firm's current HR strategy. He develops multiple scenarios about the future and suggests action plans for each of them to the manager. He intends to know how the firm will cope with economic changes in the future. This is an example of

prescriptive analytics

_____ is the process of using data to influence key decision makers.

process

according to the society for human resource management, the consultation competency of HR success is defined as the ability to

provide guidance to organizational stakeholders

Ron is a line manager at an avionics research and development organization. Which of the following would be part of Ron's responsibility for managing change?

providing a vision of where his unit is going

Jacob, a junior researcher at a pharmaceutical company, has a hearing disability. The hearing tool provided by the HR helps Jacob in the timely completion of his tasks. The tool faults on several occasions for other employees with hearing disabilities. Jacob states that the tool helps him gain control of his actions in his work. He tells that the HR that tool should have helped the employees master their research and analytical skills. Which of the following statements is true about the scenario?

the tool helps in meeting the autonomy needs of Jacob

Sunita is unable to use an HR tool that was implemented last year in her firm. The tool encourages participation and interaction between employees and the management. The tool gives complete authority to its users to customize and change the preferences. Even though the tool reduces her workload, she states that it does not give her accurate results. Identify an accurate statement about the scenario.

the tool is ineffective

A newly designed HR tool requires a lot of time to address issues faced by the employees of Keaila Inc. The tool has a high success rate. The tool enables to modify and customize various parts for ease of use. The tool helps the employees of Keaila Inc. to connect with its customers and the upper management. Which of the following statements is true about the scenario?

the tool is inefficient

Which act requires both public and private employers promptly to reemploy individuals returning from uniformed service in the position they would have occupied and with the seniority rights they would have enjoyed had they never left?

the uniformed services employment and reemployment rights act (USERRA)

A major cost associated with employee turnover is reduced productivity during the learning period of replacement.

true

a job applicant is interested in identifying job vacancies available in his region. he wants to learn about the organizational culture of his potential employers. the job applicant most likely needs _______ to accomplish his task

a self-service portal

In the context of absenteeism, _____ includes various methodologies—for example, surveys and interviews with employees and supervisors—used to identify the causes of absenteeism and to estimate variation in absenteeism across different segments of employees.

analytics

_____ transform(s) HR logic and measures into rigorous, relevant insights.

analytics

In the context of self-determination theory, _____ refers to the need to control one's actions, to be a causal agent in one's life.

autonomy

when senior managers take true ownership of their responsibility to have the right people in critical leadership roles, they are embracing their roles as

chief talent officers

Martha is a new employee at an automobile firm. Martha's firm encourages its employees to use wikis to develop their skills. This enables her to engage with other employees. Which of the following statements is true about the scenario?

this is an example of the use of a web-based tool

Jeff and Gary are senior engineers at an IT firm. Jeff has to confirm his identity by entering the password he receives on his smartphone whenever he calls high-priority clients. He is also required to key in his employment number and password on the firm's Website. However, Gary is only required to get his thumb scanned by a system for verification. Which of the following statements is true about the scenario?

Gary is undergoing a biometrics test, whereas Jeff is undergoing multi factor authentication

At an IT firm, a new micro-learning app enables its employees to enhance and improve their programming skills. The app has a series of learning tasks and a small quiz at the end of every learning task. Jordan, a co-creator of the app, says that the content on the app is good and that it improves the learning of the employees. This app has resulted in mastery of their programming skills. According to the self-determination theory, the app is most likely trying to meet the _____ needs of its employees

competence

Which of the following is NOT a cost element associated with replacing employees?

informational literature

according to the society for human resource management, the ethical practice competency of HR success is defined as the ability to

integrate core values, integrity, and accountability throughout all organizational and business practices

In the context of renting technological services, a disadvantage of the software-as-a-service approach of the human resource information system (HRIS) is that:

it is not customizable to the specific needs of an organization

Which of the following provisions is granted by the Uniformed Services Employment and Reemployment Rights Act?

it requires both public and private employers promptly to reemploy individuals returning from uniformed service

Jen and Jordan analyze their firm's HR policies, Jen analyzes the data of the last 10 years, while Jordan uses existing data on the firm's HR policies and also the data of the last 10 years to determine what will happen in the future. Which of the following statements is most likely true about the scenario?

jen is using descriptive analytics, whereas jordan is using predictive analytics

John and Daren are new employees at Pixystems Inc. Their firm is implementing a new self-service portal. The portal slows down the production process, but it gives accurate results. The portal is aimed at improving the relationship between employees and supervisors rather than enhancing their competence in their tasks. John is confident about his ability and the new portal used in the company. Daren is anxious and feels that he lacks the ability to understand the new portal. Which of the following statements is true about the scenario?

john has high self-efficacy

Costs of employee absenteeism vary depending on the type of firm, the industry, and the:

level of employee that is absent

Identify the final step in the Equal Employment Opportunity Commission's (EEOC's) process of dealing with a complaint of discrimination.

litigation

Scorecards, summits, dashboards, data mines, data warehouses, and audits are examples of the _____ component of the LAMP model.

measures

Trekords Inc. intends to improve the management skills of its employees at workplace. It uses an online digital training module that has brief, interactive video lessons. The lessons teach employees how to handle management conflict. The online digital training tool conducts a two-minute quiz at the end of the video lesson to test the employees' understanding of the concepts taught to them. In this scenario, the organization is most likely using _____ to train its employees.

micro-learning apps

A new decision-support system is implemented by the HR department of a firm. It saves a lot of time of its employees by aiding in their decision-making process. It enables employees to have complete control at every step in the decision-making process. Despite these benefits, Kenneth, a senior employee, feels anxious while using the new system. He lacks confidence in his own ability to learn and use the system. This affects his assessment of the system. In this scenario, Kenneth has low:

self-efficacy

A(n) _____ is a scheme that allots to employees ever-improving employment rights and benefits as their relative lengths of pertinent employment increase.

seniority system

In the costing of employee turnover, the category of _____ costs includes the cost of the interviewer's time and the cost of the terminating employee's time.

separation

Which of the following cost elements associated with replacing employees who leave an organization includes functions ranging from determining if replacements are needed to reaching final hiring decisions?

staff meetings

Kareem, the manager of Kroienel Inc., claims that most people are able to gain access easily to the restricted areas of the firm and that the security of the firm is under threat. This had resulted in data theft on numerous occasions. He wants the HR technology at the firm to be replaced. Jeff, his subordinate, disagrees with Kareem's explanation. He says that very few people have access and authority to use the HR technology. Only those few people are responsible for the security breach and the HR technology is not faulty. Which of the following statements most likely strengthens Kareem's claim?

the technology used at the firm is outdated and faulty

Which of the following is a key objective of the ADEA?

to prevent financially troubled companies from singling out older employees when there are cutbacks