HR Exam 3 (chapters 7-10)

nine-box grid

The ________ is used to compare employees within one department, function, or division or within the entire company.

A mid-level manager cycles through project roles in several departments to develop cross-functional expertise.

Which of the following is the best example of reverse mentoring?

identifying the outcomes

Which of the following is the first step in a return on investment (ROI) analysis?

workers' self-reports

Most attempts to measure job satisfaction rely on

task statement

A business analyst conducts statistical analysis of performance data and makes recommendations to decision makers based on the results. This is an example of a

False

A disadvantage of distance learning is the high travel costs incurred during training.

whistle-blowers

A group of workers at the PBX Corporation were frustrated by what they felt was the company exploiting workers and not being committed to diversity, equity, and inclusion. After multiple unsuccessful attempts to get management to respond to their concerns, these workers decided to tell their story on various social media platforms to bring about change at the company. This is an example of

poor or substandard job performance.

A major pressure point for training is

creates an outlet for the protégé to talk about anxieties.

A mentor provides psychosocial support when he or she

use multiple sources to evaluate person and system factors.

A performance management system designed with a strong quality orientation can be expected to

True

A performance management system should link employee activities with an organization's goals.

appraisal politics

A situation in which evaluators purposefully distort a rating to achieve personal or company goals is referred to as

introverted, sensing, thinking, and judging (ISTJ)

According to the Myers-Briggs Type Indicator, individuals who are ________ tend to be serious, quiet, practical, orderly, and logical.

rotation

All of the consultants at the Pinnacle Corporation are required to complete a series of job assignments and projects in various functional areas of the company in order to expand and strengthen their knowledge and skills. This is an example of job

mentorship

All of the new hires at the Moon Corporation were assigned to meet with a senior-level experienced leader. The purpose of this relationship is to help facilitate the development and long-term career success of the new hires. This is an example of a(n)

does not rely on the legal system.

Alternative dispute resolution is a method of resolving disputes that

top management support

American Foods Corporation, a consumer products company, wants to create a formal diversity program to enhance its reputation as an employer of choice and to better serve its customers. For the diversity program to be successful in the long term, it is critical that there is ________ for the program.

False

An advantage of quality-based rating scales is an increased interrater reliability.

physical withdrawal

An employee who engages in absenteeism is displaying job dissatisfaction through

culture

An important part of the onboarding process is to explain the history, values, and mission of the company. The ________ step is necessary for employees to understand where they work and their role in the success of the company.

identifying performance outcomes for company divisions and departments.

Asher King, the accounting manager at the River Enterprises, is writing performance goals for his team for the next year. Based on the performance management process, the first step that needs to be taken is

social performance management

At Dorstet Financial, employees can work on several projects over the course of a year, reporting to different managers and interacting with a variety of team members. Which of the following approaches would be most effective and efficient in assessing employee performance at this consulting firm?

kaizen

At the Streamwood Corporation, a semiconductor manufacturing company, managers and workers from all levels of the company work together using various tools and methods to focus on the continuous improvement of core business processes. This is an example of

enhance innovation and creativity.

Austin Williams, a management trainer at Handler & Co., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Austin is supporting a strategic initiative to

False

Based on the career management process, when an employee takes a self-assessment test, the first step in the process is to identify the needs that are realistic to develop.

very low on specificity.

Both the comparative and the attribute approaches to performance measurement are

spiral

Career paths for employees at Saturn Corporation, a sustainability product development firm, allows them to transfer across specializations, disciplines, or functional areas every couple of years. This is an example of ________ career patterns.

alternation ranking

Charles Kotter, marketing manager at the POWR Corporation, conducts the performance reviews of his direct reports. He first identifies the top performer, Angela York, and crosses her name off the list. He then identifies his weakest direct report, Jim Smith, and crosses him off the list. He follows this process until all of his direct reports have been ranked. Which comparative approach is he using?

outplacement counselor

Cliff Robinson, a director of operations at the NML Corporation, has just lost his job due to organizational downsizing. As part of his severance package, Cliff can work with a(n) ________ provided by his company who will help him to update his resume, prepare for interviews, and find a job with another company.

procedural justice.

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of

interrator

Davis Holmes and Kenisha Watkins, sales managers at the Revolution Corporation, both conduct independent performance evaluations of all employees on the sales team. If their ratings are consistent with each other, then it can be said that this performance management system possesses ________ reliability.

True

Despite no gender differences in access to job experiences involving transitions or the creation of change, male managers receive significantly more assignments involving high levels of responsibility than female managers of similar ability and managerial level.

False

Due to job involvement, if job satisfaction remains relatively stable across time and jobs, transient changes in job satisfaction will be difficult to sustain in the individuals.

companies ensure that the employees' goals are specific and measurable.

During goal setting in the career management process,

peer review

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

False

E-learning is likely to replace the blended learning approach when face-to-face interaction is required.

Pareto chart

Engineers at the Eldorado Corporation collected data of different types of manufacturing defects in decreasing order of occurrence to better understand how to improve product quality in the future. This is an example of a

identifying and developing talent

Establishing a mentoring process is part of the ________ component of an effective managing diversity program.

interactional justice

Explanation, consideration, social sensitivity, and empathy are key determinants of

explicit knowledge can be easily articulated.

Explicit knowledge is different from tacit knowledge in that

True

Formal education programs include off-site and on-site programs designed specifically for the company's employees.

use the open-door policy.

Gloria Chu, an IT specialist at the Binghamton Corporation, has filed a dispute against Michael Harris, her manager, alleging unfair treatment and evaluation of her job performance. Based on this situation, Gloria and Michael need to use the company's alternative dispute resolution process. As a first step, they will need to

Myers-Briggs Type Indicator

HR analysts are interested in understanding the personality types of the 1,000 employees at the Wintergrade Corporation. They want to use this understanding of employee personalities to create a more engaging and rewarding corporate culture at the company. Which of the following tests would be most appropriate to use in this situation?

True

HR managers at the Coldwater Corporation need to decide whether to use classroom-based training or on-the-job training for delivery of its project management workshop. One argument in favor of using on-the-job training is that it needs less investment in time and money.

Self-Directed Search

HR managers at the Lowell Corporation are focused on establishing a strong match between employee preferences for different types of work environments and the jobs and work units in which they ultimately are placed. Given this, which test should be used?

False

HR managers at the PCX Corporation need to choose a training method for a new computer application training program. The first step in choosing a training method is to consider the extent to which the method facilitates learning and transfer of training.

False

HR specialists at the Greenbush Corporation were designing an onboarding process for all of the company's new hires. They decided to start the process with the connection step so the new employees understand all the company policies and rules.

encouraging employees to give feedback to each other.

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on

open-door policy

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

emphasizing that learning is under the employees' personal control

In the context of factors that influence the motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?

task analysis

In the first step of the training process, person analysis and ________ are often conducted at the same time.

considers one employee at a time, circling the number that signifies how much of that trait the individual has.

In the graphic rating scale, the rater

discrimination suit

In what legal suit would the plaintiff allege that the performance measurement system varied according to individuals?

Behavioral modeling

Instructional designers at a mass merchandise retail company want to create a training program that will enhance the interpersonal skills of sales associates. Which training method would be most appropriate for this training program?

True

Manager's support is the degree to which trainees' managers emphasize the importance of attending training programs.

ensuring employees' readiness for training

Instructional designers at the Tectron Corporation are developing a presentation skills training program for managers. They started by conducting a needs assessment to determine training objectives. Which of the following would be the next stage in the training design process?

a strong sense of psychological success.

Isaac Jones, a paramedic working for National General Hospital, literally saves people's lives on a daily basis as a first responder to medical emergencies. He experiences a strong sense of pride in his performance at work and in his personal life. He exhibits

Satisfaction

Jay Collins, a consultant at a management consulting firm, possesses a high degree of positive affect toward his job, supervisor, pay, coworking conditions, and opportunities for advancement. This is an example of an individual with high job

high negative affectivity

Jennifer Smothers, a management trainee at the NMZ Corporation, is generally unhappy with all aspects of her job, work situation, and life. She is resistant to change and is always pessimistic about the current situation and the future. Jennifer possesses

experiences

Job ________ are the relationships, problems, demands, tasks, and other features that employees face in their jobs.

rotation

Job ________ helps employees gain an overall appreciation of the company's goals and improves their problem-solving skills.

Involvement

Job ________ is the degree to which people identify themselves with their jobs.

values

Job satisfaction is a function of ________, which can be defined as what a person consciously or unconsciously desires to obtain.

False

Joe King, a general manager, is the mentor for Linda Williams, a web designer at the company. In playing his role as mentor, Joe focuses on providing positive regard and acceptance for Linda. Joe is focusing on appropriate activities as a mentor in this situation.

states that in the absence of a specific contract, either party could sever the employment

Joe Michaelson, a sales representative who has been with the York Corporation for 15 years, was shocked when the company suddenly informed him that he had been terminated and did not provide any reason for the decision. The employer acted within its rights based on the employment-at-will concept which

motivation

Johann Stevenson, operations manager at the Stillwater Corporation, wants to evaluate the effectiveness of a safety procedures training program. He identifies some affective outcomes such as satisfaction with training as the basis for the evaluation. What is he trying to measure?

behavioral observation scale

Katrina Schultz, a customer service manager at the Orbit Corporation, would like to terminate Sean Adams, one of her direct reports. She claims that the employee is always on his cell phone and not focusing on his work. You recommend she use a(n) ________ to track the frequency of the behavior, so she can share that information with the employee.

performance appraisal

Kayley Washington, an IT manager at the Venus International Corporation, met with each of her direct reports to assess the degree to which they were achieving the goals specified in their performance improvement plans. This is an example of

False

Learning and development specialists at the FLX Corporation were designing a new training program on business analytics. They reached the point where they had selected the training methods for the program. The next step in the training design process is to ensure the transfer of training.

True

Management at Wingo, a massive national discount retail store chain, redesigned the job of sales associate in the company by adding challenges or new responsibilities to the job in order to motivate workers. This is an example of job enlargement.

True

Management at the Asteroid Corporation is frustrated with the level of subjectivity and rater bias associated with the company's current performance management system. They decide to adopt a 360-degree feedback system to overcome the weaknesses of the existing system. This was an appropriate action by management.

procedural

Management at the FPS Corporation is committed to developing and implementing procedures to ensure the fair and just treatment of all parties involved with employee complaint or disciplinary issues in the company. This is an example of ________ justice.

job enrichment

Management at the Orion Corporation attempted to redesign the jobs of entry-level workers in all functional units by building more responsibility and autonomy in decision-making into their jobs. This is an example of

process-flow analyses.

Management at the Photon Corporation, an automobile manufacturer, uses statistical process quality control techniques to identify redundancies in processes that increase manufacturing time. This is an example of

True

Management at the Winger Corporation engages in a variety of practices to provide voicing opportunities for their direct reports to better understand their concerns and suggestions. This will help management to reduce employee turnover.

simulations

Management trainees at the PNX Corporation participate in a learning activity where they are placed into realistic work situations and required to make decisions about how to respond to various challenges. PNX Corporation is using

mixed-standard

Managers at the Griffin Corporation used a performance management method in which they were given three statements of performance per dimension and asked to indicate whether an employee's performance is above (+), at (0), or below (−) the statements. This is an example of a __________ scale.

360-degree feedback system

Managers at the Industrial Manufacturing Corporation have their performance evaluated by their direct reports, but also by themselves, their peers, customers, and bosses. What is the system they are using?

in-basket

Managers at the Quantum Corporation complete an assessment of their administrative, decision making, and problem-solving skills that are part of a simulation. This is an example of which assessment method?

attribute

Margita Ortiz, a general manager at the LXT Corporation, has a direct report who is struggling with meeting his production quotas and attendance. Based on this situation, Margita should not use the ________ approach as it will not provide guidance on improving employee behavior.

onboarding

Mega Financial, an investment banking firm, scheduled a week-long event for all of its new financial analysts. The purpose of the event is to educate workers about company policies and procedures and to help integrate them into the culture of the company. This process is called

central tendency

Melinda Long, a finance manager at the Mills Corporation, likes to give average ratings to all of her direct reports regardless of their actual level of performance. This is an example of which rating error?

explicit knowledge.

Melissa Choi, a marketing manager at the Tricor Corporation, documents everything when it comes to her job. She has checklists to keep her work in order. She has developed well thought-out flowcharts and process documents so that if and when she moves on to another job, anyone can be trained to do her job. Melissa has strong

False

Michaela Harris, a software engineering student at a top engineering school, is excited that she received a summer apprenticeship at a business software development firm. She believes this means she will have a guaranteed job with the firm after the summer.

True

Most mentoring relationships develop informally as a result of interests or values shared by the mentor and protégé.

disposition of individuals.

Negative affectivity is primarily influenced by

False

Older employees tend to have more confidence in the fairness of social performance management than younger employees do.

False

Onboarding allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units.

expected performance

Once the ________ has been defined and employees' performances have been measured, it is necessary to feed that performance information back to the employees so that they can correct any deficiencies.

False

One of the advantages of the results approach to performance measurement is that it disassociates an individual's results from the organization's strategies and goals.

alternative dispute resolution

One of the objectives of management at the LMX Corporation is for the diversity program that it created to ensure fair treatment of all employees in the workplace regardless of their backgrounds. To do this, which method would be most appropriate?

forced distributions rating

Organizations that introduce ________ systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains.

Management

Performance ________ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.

False

Person analysis includes identifying the individual difference characteristics of trainees that need to be addressed in training employees to complete a task.

repatriation

Preparing expatriates to return to the parent company is

True

Quality specialists at the Rocket Corporation collected data on the different types of breakdowns in production employee job performance and plotted them in a bar chart showing the relative frequency of these different performance problems. This is an example of a Pareto analysis.

False

Quality-based performance methods are quite easy to develop and are generalizable across a variety of jobs, strategies, and organizations.

mixed-standard

Quality-based performance methods are quite easy to develop and are generalizable across a variety of jobs, strategies, and organizations.Managers at the Griffin Corporation used a performance management method in which they were given three statements of performance per dimension and asked to indicate whether an employee's performance is above (+), at (0), or below (−) the statements. This is an example of a __________ scale.

True

Result-based approaches to performance measurement assume that subjectivity can be eliminated from the measurement process.

social support

Sarita is new to the unit. She has been working in italy for the past several years. During her first week in the United States, the unit invites her to lunch, brings in local magazines and newspapers, and tells her how to get to the best grocery stores. This unit is actively practicing

graphic rating scale

ScoreSet Inc. decided to implement a new performance management system. It consisted of a form that included a list of five traits used to evaluate all the employees. The manager considered one employee at a time and, on a continuum with different scale points, circled the number that signified how much of a particular trait the individual has. Which type of performance management system is ScoreSet Inc. using?

Myers-Briggs Type Indicator

The ________ is based on a theory that emphasizes that each individual has a fundamental personality type that shapes and influences how the individual understands the world, processes information, and socializes.

Mentors and protégés should be encouraged to pursue the relationship beyond the formal period.

Senior management at Cobra International Corporation is seeking to develop a formal mentoring program. They have hired you as a consultant to advise them on how to design the mentoring program. Based on this situation, what would you recommend to management?

Gather data on problems causing the glass ceiling, using task forces, focus groups, and questionnaires.

Senior management at ZICOR, a high-tech firm, has identified a problem with a lack of diversity in upper management. Specifically, there are no women represented in senior management so there appears to be a glass ceiling at the company. You have been hired as a consultant by management to help them identify actions they can take to break down the glass ceiling at the company. Based on this situation, what would you recommend?

False

Stanley Wang, operations manager at the Wilshire Corporation, used the comparative approach for conducting performance reviews of his five direct reports. In implementing this method, he has demonstrated an increase in leniency bias with some employees and strictness bias with others. Based on this, he is correctly using the comparative approach to performance appraisal.

adventure learning

Star Adventures wants its product development professionals to develop teamwork skills to support a new cross-functional work process. They need the training to emphasize the use of highly experiential, challenging, structured learning activities. Which training method would be most appropriate for this situation?

halo

Steve Newsome, an electrical engineer at the Top Corporation, always receives high ratings on all dimensions of the performance management system because his boss has a very positive overall impression of him. This is an example of the ________ rating error.

True

Succession planning ensures that top-level managerial talent is available.

high on acceptability.

Talent Publishing Co. is a trade publishing company that wants to hire more technical experts to handle the software requirements in the publishing process. The test given to the programmers assesses not only their technical knowledge but also their communication skills, language abilities, and understanding of client services. Overall, most workers have responded very favorably to this system. The test conducted by Talent Publishing Co. is

representativeness

Tanakotte International Corporation, a medical systems manufacturer, is about to declare bankruptcy and has asked all stakeholders including customers, owners, managers, employees, and suppliers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?

paired comparison

Taylor Barnett is an operations manager at Frodo Inc. She needs to perform an evaluation of her direct reports. She does this by pairing each of her direct reports with every other direct report in the same group, then selects the higher performer between the two. At the end of the process, she calculates the number of times a subordinate was the higher performer in a match-up. Which type of performance management system does Taylor employ to perform the evaluation?

improving customer service

The Gold Standard Hotel Corporation conducts a training program that focuses primarily on ensuring that employees have product or service knowledge. This training program is most likely designed to support which strategic initiative?

False

The Golden Gate Corporation, a multinational consumer products company, implemented a process to prepare its American expatriates working in China and India to return to their corporate jobs at the headquarters in Atlanta. This is an example of inpatriation.

True

The Houser Corporation promoted career opportunities for workers that focused on exploring opportunities related mostly to their jobs or professions rather than the company. This is an example of a boundaryless organization.

personality assessment.

The Myers-Briggs Type Indicator is a

benefits

The Pay Satisfaction Questionnaire (PSQ) focuses on

test-retest

The RCT Corporation uses a leadership effectiveness performance assessment to evaluate core competencies of leadership of its first-line managers. The company administers this test every six months and compares the scores. This is an example of the assessment of ________ reliability.

True

The Remington Corporation is committed to developing and implementing HR policies and practices that will ensure that employees will feel as if there is justice in how they are treated. This company is providing procedural justice for its employees.

an apprenticeship.

The SPX Corporation hires industrial engineering students from the local university to work full time for a semester where the focus is on combining on-the-job training and classroom-based instruction, enhancing the professional development of students. This is an example of

False

The Scorpio Corporation uses productivity as a key indicator of employee job performance and it has found that it is consistent over time. Based on this, it can be said that the productivity measure is valid.

performance appraisal.

The Star Corporation uses a formal process through which managers assess how well each employee is performing his or her job. This is known as

800%

The WISCO Corporation implemented a cost-cutting training program throughout the company at a cost of $100,000. Over the course of three years, the initiative enabled the company to reduce costs by $900,000. Based on this, the ROI is

False

The Zebra product development team at the Pepperdine Corporation participated in joint work efforts and spending a lot of time together on an informal basis. This will result in a reduction in group cohesiveness and supportive behaviors between team members.

results

The ________ approach assumes that subjectivity can be eliminated from the measurement process and that outcomes are the closest indicators of one's contribution to organizational effectiveness.

attribute

The ________ approach to performance management focuses on the extent to which individuals have certain characteristics or traits believed desirable for the company's success.

paired comparison

The ________ method requires managers to compare every employee with every other employee in a work group, giving an employee a score of 1 every time he or she is considered the higher performer.

development planning

The ________ system is used to retain and motivate employees by identifying and meeting their developmental needs.

360-degree appraisal

The ________ technique consists of obtaining performance feedback for a manager from his or her boss, direct reports, peers, and internal and external customers.

job involvement

The caregiver staff at an eldercare facility take great pride in the quality of care they provide for residents. These caregivers maintain a strong identification with their jobs. This is an example of

prosocial motivation

The degree to which people are energized to do their jobs because it helps other people is called

bias suppression

The employee complaint and disciplinary process at the Rushing River Corporation requires that the person in charge of making decisions about the cases that are presented has no vested interest or prejudice regarding the people or issues involved. This is an example of a system that possesses

Acceptability

The extent to which a performance measure is deemed to be satisfactory or adequate by those who use it is known as its

identify the jobs to be examined.

The first step in task analysis is to

True

The glass ceiling is likely caused by lack of access to training programs, to appropriate developmental job experiences, and to developmental relationships (such as mentoring).

participate in training as an instructor.

The highest level of support that a manager can provide the training process is to

identifying what the company is trying to accomplish (goals or objectives), creating a set of key performance dimensions, and developing performance measures.

The initial steps of the performance management cycle involve

introversion versus extroversion

The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for energy will score the individuals based on

employee's family

The key to a successful foreign assignment is a combination of training and career management for the employee and the

identify the working conditions required for the tasks.

The last step in task analysis is to

productivity measurement and evaluation system (ProMES)

The main goal of the ________ is to motivate employees to improve team- or company-level efficiency.

transfer

The movement of an employee to a different job assignment in a different area of the company is known as a(n)

specificity

The performance management method used by the Sting Ray Corporation uses a set of performance criteria that clarify the performance expectations for various jobs in the company. This is an example of a performance management method that possesses

productivity measurement and evaluation system

The performance management system at the Quantum Corporation focuses on measuring the productivity of frontline workers in the company. The system then provides feedback to workers to help motivate them to enhance their productivity in the future. This is an example of which type of performance management system?

upward feedback

The performance management system at the VCT Corporation involves collecting performance feedback of managers from their direct reports. This is an example of

False

The quality approach relies primarily on a combination of the attribute and behavioral approaches to performance measurement.

compliance, clarification, culture, and connection

The steps in an effective onboarding process, from start to finish, are

progression of withdrawal

The theory of ________ states that dissatisfied individuals enact a set of behaviors to avoid their work situation.

supervisors and coworkers.

The two primary sets of people in an organization who affect an individual's job satisfaction are

coworkers and supervisors

The two primary sets of people in the organization who affect an individual's job satisfaction are his

False

The use of work experiences in training is higher than that in development.

False

There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another.

True

There is a strong link between employee satisfaction and retention, on the one hand, and critical organizational outcomes, on the other hand.

True

Thinking strategically, motivating others, and fostering teamwork are all competencies.

communicate the need for learning

To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should

True

To enhance the opportunity for trainees to perform, companies should address the work environment and trainee motivation.

work samples

Trainers at the Riverdale Corporation need to evaluate the degree to which new hires have acquired knowledge of various scientific concepts and principles to support their work on research teams. Which method should they use in this situation?

development aims to prepare employees for changes, while training prepares them for current jobs.

Training is different from development in that

The paths consist of a series of steps in a linear hierarchy.

Trinity Corporation, a multinational consumer products company, maintains a conservative approach to its business in terms of strategy and corporate culture. As part of this approach, management wants to retain a focus on traditional career paths for its employees. Based on this, what should management do in this situation?

last chance motivation

Tristan Connor, a manager at the TYX Corporation, has been dealing with a poor-performing employee for a couple months. Based on the company's progressive discipline process, Tristan has held multiple meetings with the problem employee in an attempt to resolve the issue. Unfortunately, it looks like the employee may need to be terminated. However, before terminating the employee, Tristan needs to provide a(n)

last chance notification

Tristan Connor, a manager at the TYX Corporation, has been dealing with a poor-performing employee for a couple months. Based on the company's progressive discipline process, Tristan has held multiple meetings with the problem employee in an attempt to resolve the issue. Unfortunately, it looks like the employee may need to be terminated. However, before terminating the employee, Tristan needs to provide a(n)

False

Tuition reimbursement is the practice of reimbursing training costs when an employee leaves the organization during training.

INTP

Ursula uses the Myers-Briggs Type Indicator to assess her personality type. If she scores highest in introversion, intuition, thinking, and perceiving, her personality type is

True

Visible support of the performance management process by the CEO and senior management ensures that the system is consistently used across the company.

outplacement

What type of counseling helps displaced employees manage the transition from one job to another?

company strategy

When conducting an organizational analysis as part of a training needs assessment, which of the following types of information would be appropriate to analyze?

procedural

When management makes a decision on the methods used to determine outcomes, they have used ________ justice.

False

Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues, employee assistance programs (EAPs) take a proactive and preemptive focus on trying to prevent health-related problems in the first place.

the comparative approach

Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop a ranking of the individuals within a work group?

the behavioral approach

Which of the following approaches to performance measurement minimizes contamination and deficiency?

the Myers-Briggs Type Indicator

Which of the following assessments is based on Carl Jung's personality type theory?

graphic rating scales

Which of the following attribute approaches to performance management is most commonly used?

correctability

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?

ethicality

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

They need connection to the company mission.

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees?

Caucasians

Which of the following groups is most likely to file a suit based on reverse discrimination claims?

A neutral third party hears the case via a nonbinding process

Which of the following happens in the mediation stage of an alternative dispute resolution?

performance support system

Which of the following is a computer application that can be used to provide electronic information for trainees to help them to apply skills training and expert advice on the job?

Mentors may not be able to provide counseling and coaching in an artificially created relationship.

Which of the following is a disadvantage of a formal mentoring program?

avoiding debasing new employees

Which of the following is an example of effective onboarding?

Use performance appraisal to make decisions such as pay raises, promotions, retention-termination, layoffs, and recognition of individual performance.

Which of the following is an example of using performance management to fulfill an administrative purpose?

People in the organization identify the set of activities or objectives the organization expects to accomplish.

Which of the following is the first step in the Productivity Measurement and Evaluation System (ProMES)?

the degree to which work is meaningfully related to core values of the worker

Which of the following is the most important aspect of work in terms of generating satisfaction?

The quality approach adopts a systems-oriented focus.

Which of the following is true about the quality approach to performance measurement?

It is the support that trainees give one another to discuss their progress.

Which of the following is true of a support network in training?

It is a written document that ensures training transfers to the job.

Which of the following is true of an action plan for training?

It requires a certain number of hours of classroom instruction to qualify as a registered program.

Which of the following is true of apprenticeship?

An expert career pattern involves a lifelong commitment to a field or specialization.

Which of the following is true of different career patterns?

They include those who work too many hours as well as those who do not get enough work hours.

Which of the following is true of employees terminating employment based on voluntary turnover?

It is motivated by a personal intent to develop.

Which of the following is true of informal learning?

Productivity losses may be experienced by the department that is gaining an employee.

Which of the following is true of job rotations?

It contributes to informal learning.

Which of the following is true of knowledge management?

Mentoring relationships can develop as part of a planned company effort

Which of the following is true of mentoring?

Peers have expert knowledge of job requirements and often have the most opportunity to observe an employee in day-to-day activities.

Which of the following is true of peers as the source of performance information?

It is initiated by the employee.

Which of the following is true of voluntary turnover?

They link the company's strategy to the specific behavior necessary to implement that strategy.

Which of the following is true regarding behavioral approaches to performance measurement?

It is easy to develop and is generalizable across organizations and strategies.

Which of the following is true regarding the attribute approach to performance management?

They help employees determine whether the relationship between two variables or events is positive, negative, or zero.

Which of the following observations is true about scattergrams?

transfer of training

Which of the following stages in the training design process involves self-management strategies and peer and manager support?

It makes very little use of employees' work experiences.

Which of the following statements about training is correct?

It can lead to the loss of highly valued employees to competitors.

Which of the following statements is accurate about voluntary turnover?

"My boss and coworkers are extremely supportive of me—we are like a big family."

Which of the following statements made by employees most likely indicates a low chance of employee turnover?

termination

Which of the following steps in progressive discipline involves the right to go to arbitration?

personality test

Which of the following tests is used to determine if employees can get along with others and their tolerance for ambiguity?

behaviorally anchored rating scale

Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance?

organizational analysis

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

economic value of training.

While evaluating training programs, return on investment can be used to measure

True

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction.

bench strength

With its strong emphasis on mentoring and cross-functional training, employees at Elite, Incorporated. can readily take on more responsibility and move up in the organization. Elite Incorporated's ________ is considered a model for other companies in the sector.

wrongful discharge

With respect to employee termination, a(n) ________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy.

organizational commitment

Workers at Animal Rescue International (ARI) maintain a strong passion for the mission of the organization, which is to save animals in distress and find good homes for them. ARI employees are known to work extra hours even when they are not paid to be at work because they have such a strong belief in what the company is doing. This is an example of an organization where workers experience a high level of

transfer of training.

Workers who completed a classroom-based training program on team building learned many concepts and principles for effective teamwork, but they did not apply any of what they learned in performing their jobs after the training. This is a problem with

True

You have been hired by senior management at the Traction Corporation as an HR consultant. Management needs your recommendation for what the company should focus on to enhance job satisfaction among its workforce of 20,000 people. You tell them that based on job satisfaction research, they should focus on enhancing the effectiveness of their personnel selection practices. This was an appropriate recommendation.

she is a member of a of a protected class.

Yvonne Williams, a general manager at the Romanoff Corporation, was able to file a civil rights infringement lawsuit after she felt that she was wrongfully discharged from her company because

Person

_______ analysis involves identifying who needs training and determining employees' readiness for training.

person

________ analysis involves identifying who needs training and determining employees' readiness for training.

Organizational

________ analysis involves the alignment of a training program in support of a company's business strategy.

Promotions

________ are advancements into positions with greater challenges, more responsibility, and more authority than in the previous job.

Stretch assignments

________ are job experiences in which there is a mismatch between an employee's existing skills and past experiences and the skills required for success on the job.

stretch assignments

________ are job experiences in which there is a mismatch between an employee's existing skills and past experiences and the skills required for success on the job.

Rater accuracy training

________ attempts to emphasize the multidimensional nature of performance and thoroughly familiarize the raters with the actual content of various performance dimensions.

outcome

________ fairness is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).

Exit

________ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

assessment

________ involves collecting information and providing feedback to employees about their behavior, communication style, or skills.

Formal training

________ involves development programs, courses, and events that are developed and organized by the company.

Input

________ is a factor to be considered in analyzing poor performance.

audiovisual training

________ is an example of a presentation training method.

mentoring

________ is an interpersonal relationship that is used to develop employees.

Strategic congruence

________ is the extent to which the performance management system elicits job performance that is consistent with an organization's strategy, goals, and culture.

Goal setting

________ is the process in which employees develop short- and long-term development objectives.

A frame of reference

________ is the standard point that serves as a comparison for other points and thus provides meaning.

cognitive

________ outcomes are used to measure the acquisition of knowledge.

Attribute-based

________ performance methods have strong congruence between the techniques and the company's strategy.

Continuous learning

________ requires employees to understand the entire work system.