HR
According to ___, and employees view of fair value is critical to the relationship between performance and job satisfaction
Equity theory
Individuals are asked to explain their reasons for leaving an organization in a(n):
Exit interview
Which of the following is a key recruiting tactic to let good performers know that they would be welcomed back in the future?
Exit interviews
Which of the following industries has the highest annual turnover rate?
Fast food restaurants
Identify the type of websites that would enable jaxon to establish a profile and upload his resume, which would be made available to all employers that use the website.
Internet job boards
Which of the following characteristics related to jobs and employees can managers control?
Stress
Why is there currently a shortage of workers with cyber-security and electrical and mechanical engineering skills in the workforce?
Students are not studying the necessary subjects to fill the jobs of today and tomorrow
Compared to the labor force of the past, todays labor force in the United States:
Is more diverse
Which of the following types of job seekers can be found primarily through virtual online communities?
Passive job candidates
Which of the following leads the list of reasons individuals took their current jobs and why they stay with the company?
Personal growth opportunities
The three major factors that affect how an individual performs include all of the following EXCEPT:
Personal relationships
Which of the following is a post-hire talent acquisition function?
Placing and assigning
A candidate is given a scenario with a problem and a list of possible ways to solve the problem. She is required to give her opinion about how to deal with the problem. This is an example of a(n):
Situational judgement test
Which of the following typical concerns is associated with telework?
Social isolation from coworkers
Reducing turnover in an organization makes sense when:
There is uncertainty that good replacements are available
Why are some employment agencies known as headhunters?
They are aggressive in pursuing candidates and charge high fees
Why is it important for employers to consider flexible work arrangements when designing jobs?
They are generally more attractive to employees
Why is it common for HR staff to track the reasons candidates turn down job offers?
To learn how competitive the employer is compared with other employers
A key, high performing employee leaves the company because his spouse was transferred to another region. This is an example of:
Voluntary and uncontrollable turnover
How is gamification used to recruit potential employees?
To interest potential candidates
A stay interview focuses on:
Why employees want to continue working for an organization
When foreman llc advertised available positions in the warehouse, 200 people applied. Only 15 percent of applicants were called for interview. In the given scenario, 15% is the ______.
Yield ratio
The formula suggested by the u.s. department of labor for measuring absenteeism is:
[(number of persons-days lost through job absence during period)/(average number of employees x number of workdays)] x100
Which of the following is an example of a question that should be avoided during an interview?
"Did you have good attendance on your last job?"
A company had a total of 200 employees at the beginning of a year, 180 employees at mid year, and 196 employees at the end of the year. Twenty employees left the company during the year. What is the company's turnover rate?
11%
Ruby is the HR manager of a company that manufactures toys. When she posted a job ad in a couple of local newspapers, she received resumes if 30 applicants. She rejected 11 resumes as they did not match the basic technical expertise required for the job. The remaining 19 applicants were called for the interview, and finally, 12 of them were offered the job. In the given scenario, which of the following numbers represents the size of the applicant pool?
19
To be exempt from overtime, employees must perform their primary duties as executive, administrative, professional, or outside sales employees, where primary has been interpreted to mean occurring at least _____ of the time.
50%
Which of the following types of teams is a mixture of employees, supervisors, and managers so that diverse perspectives can be provided?
A special purpose team
In the context of the process of hiring employees, identify the job that will most likely take the shortest time to hire
A chef in a fine dining restaurant
Which of the following organizations is most likely to have a team of experts conducting interviews to collect information and provide job analysis?
A company that makes jet engines
Midsized and larger employers are most likely to provide ____ to incentivize employee referral programs.
A monetary bonus
Which of the following is the most effective media ad?
A radio ad costs $220 and results in 30 candidates, out of which two are hirable
In order to show that those providing references for an applicant have been released from liability in the information they furnish, the preprinted reference forms sent by organizations should include:
A release statement signed by the candidate
"How do you go about setting priorities when you have scheduling conflict?" Is an example of a question that is most likely to be asked in:
A situational interview
_____ developed the needs theory of motivation, which classifies human needs into five categories that ascend in a definite order
Abraham maslow
In the context of job design, managers must ensure that the ___ work are made clear to all those who work in particular jobs.
Accountabilities of
Which of the following is the problem with evaluating the cost of recruiting by dividing total cost incurred to recruit employees in the year by the number of hires for the year?
Accurately identifying items that should be included in recruiting expenses is difficult
Which of the following adjectives in a recruiting ad is most likely to discourage women from applying for the job?
Assertive
Which of the following design characteristics of jobs can managers target to stimulate responsibility?
Autonomy
In the context of job analysis, the competency approach is broadly focused on:
Behaviors
Part of the tangible rewards that people receive for working comes in the form of:
Benefits
Which of the following is a recent advance that is making it easier to conduct formal analysis as part of recruiting evaluation?
Big data
Herzberg's hygiene factors correlate to Maslow's:
Bottom three needs in the needs theory pyramid: basic physiological needs, safety and security, and belonging and love
Which of the following methods of telework enables employees to use a home office on weekends or at night to do a project?
Brief occasional
In the context of technology for recruiting, which of the following is an important new skill for recruiters?
Building connections via social media
How are business schools taking active steps to ensure that MBA students are getting the kinds of experiences that make them attractive to organizations
By networking
Which of the following individuals is most likely engaged in organizational citizenship behavior (OCB)?
Cabe, who frequently volunteers to serve on committees that draft new employee policies
Which of the following is a management intervention in the process for managing retention?
Career development and planning
With a preverified resume, the accuracy of an individuals background and credentials are:
Certified by a third party
Which of the following approaches to control absenteeism rewards desired behaviors and punishes undesired behaviors?
Combination approach
concurrent validity uses _____ to validate a predictor or "test".
Current employees
Which of the following is NOT likely to be included in job specifications?
Current employees qualifications
Which of the following might be used as a predictor if selection criteria
Education
Which of the following is an example of creating flexible workspaces?
Eliminating cubicles
In the context of job analysis methods, which of the following is a method of observation?
Employee diary
____ is the extent to which employees thoughts and behaviors are focused on their work and the employers success
Employee engagement
In the process for managing retention, which of the following falls under management interventions?
Employee relations
Which of the following is most likely to occur when organizations face economic and financial problems that result in layoffs?
Employee turnover is more likely to occur
Which of the following statements is true of employee turnover?
Employee turnover typically goes up as unemployment rates drop
Which of the following is an disadvantage of open offices?
Employees are likely to face difficulty focusing on work
Which of the following is NOT a required condition according to expectancy theory to motivate employees to exert greater effort on the job?
Employees must believe that their basic physiological needs are met
Which of the following statements best describes flextime?
Employees work a set number of hours a day but vary starting and ending times
Recent studies show that the average worker stays on a job for about ____ years.
Five
Which of the following is an advantage of using flexible staffing?
Flexible staffing reduces an organization's legal compliance requirements
In the context of job security, identify a true statement about employee retention
Focusing on job continuity and security tends to improve employee retention rates
Which of the following groups in a recruiting evolution pyramid is the largest?
Formal applicants
A disruptive and lower-performing employee leaves a company. This is an example of:
Functional turnover
In a ____, several job candidates are interviewed together by a hiring authority
Group interview
Using recruitment process outsourcing (RPOs)
Helps organizations capitalize on employee referrals
Which of the following statements is NOT true of educational credentials on a resume?
Hiring managers are more impressed with the prestige or pedigree of an applicants college alma matter than with knowledge and skills related to the job field
Which of the following questions may applicants be asked to evaluate a company's recruiting process?
How were you treated?
Why did ibm suspend all of its flexible work arrangements and telecommuting in favor of requiring employees to work at ibm worksites?
If wanted to help foster innovation
Which of the following statements is true of hygiene factors in the two-factor theory?
Hygiene factors do not directly motivate employees
Which of the following is a key part of preparing for and introducing the job analysis?
Identifying and communicating the process to appropriate managers
Which of the following is the most important consideration when planning a job analysis?
Identifying the objectives of the job analysis
Which of the following is NOT true regarding the "at will employment" disclaimer?
It enables an employer to terminate employment at any time with a minimum of two weeks notice
Which of the following is an advantage of an integrated workflow analysis?
It helps divide an organization's work into jobs that can be coordinated
Which of the following is a disadvantage of using technology in recruiting?
It increases work for hr staff members
Which of the following is true of turnover activity in an organization?
It is acceptable when those leaving are less valuable then their replacements
Which of the following is a disadvantage of the employee diary/log?
It is burdensome
In the context of employment recruiting, which of the following is true of mobile technology?
It is used to conduct preliminary interviews
The term _____ refers to a grouping of tasks, duties, and responsibilities that constitutes the total work assignment for an employee.
Job
In equal employment opportunity matters, which of the following categories requires accurate information in case a court decision is required?
Job requirements
_____ refers to the positive feelings and evaluations individuals have about their employment
Job satisfaction
Which of the following could result in boring work situations that appeal to few people, causing higher turnover?
Job simplification
_____ means that a selection qualification or requirement is significantly associated with successful performance of job duties
Job-relatedness
The person/job for matches a persons _____ with the requirements of a job.
Knowledge, skills, and abilities
Previous job tenure is a measure of how:
Long an applicant has stayed on jobs held in the past
Which of the following is a potential disadvantage of internet recruiting?
Loss of personal privacy
In the context of job analysis methods, why is the observation method limited?
Many jobs cannot be easily observed
_____ is the desire that exists within an individual that causes that individual to act
Motivation
Which of the following is a strategy used by companies to manage talent gaps?
Moving their operations to regions where skilled talent is available
Which of the following statements regarding absenteeism is true?
Much absenteeism is avoidable, or voluntary
____ occurs when an employee becomes aware that an employee may be unfit for employment but continues to employ the person, and the person injures someone
Negligent retention
The _____ database now contains data, which includes jobs and occupational characteristics, on more than 800 occupations, classified by industry.
O*Net
In the context of individual workers and organizational relationships, in recent years, employee job satisfaction has been:
On the rise because of employees lowering their expectations of what a job should provide
____ occurs when an employee acts in a way that improves the psychological well-being and social environment of an organization
Organizational citizenship behavior
Which of the following reduces the size of the population in the United States?
Outmigration
Which of the following is examined first when conducting a workflow analysis?
Outputs
Robin wants to go on vacation for two weeks during the month of May as her children will be on a summer break during that month. She applies for the vacation days in advance to minimize work disruptions. In the context of the types of absenteeism, robin is taking a(n):
Planned and extended leave
Which of the following can legally be included in an application form?
Questions that ask for felony convictions
Evidence indicates that the process of hiring employees is increasingly taking longer, with an average time of well over three weeks for many positions and over two months for white-collar jobs. Such a trend is most likely to:
Reduce the likelihood of companies successfully hiring high quality emoloyees
Signs that point to possible turnover among employees include:
Reluctance to be involved in long-term work opportunities
_____ is seeking out former employees and recruiting them again to work for an organization
Rerecruiting
Task-based job analysis focuses on:
Responsibilities
Which of the following is NOT one of the major parts of a job description?
Salary or wages
In the context of job design, all of the following can be easily controlled by management EXCEPT:
Satisfaction predisposition
Which of the following is a pre-hire talent acquisition function?
Scheduling a physical exam
A useful measure of absenteeism that indicates the average time lost per absent employee during a specified period of time is the ____ rate.
Severity
A _____ involves questions about how applicants might handle specific circumstances related to a job
Situational interview
Which of the following is true of technology in recruiting?
Technology based recruiting generates a large pool of applicants
Which of the following is true of using technology in recruiting?
Technology-based recruiting generates a large pool of applicanta
Which of the following statements describes the "try before you buy" approach in Human Resources?
Temporary positions let employers screen individuals for full-time, regular employment
Which of the following is NOT a component of effective strategic recruiting?
The company's hierarchical structure
Rubina works as a sales analyst at a retail company. She has chosen to work for 10 hours per day from Monday to Thursday and take Friday's off. Which of the following types of arrangements does rubina's work schedule exemplify?
The compressed workweek
In the context of record keeping of applications, why are employers required to track and report applicant information?
To comply with equal employment and affirmative action plans
Which of the following statements is true of work?
The effort performed by machines is considered work
According to U.S. Bureau of labor statistics, how will the labor participation rate of men and women change from 2016 to 2026?
The labor participation rate of both men and women is expected to increase
Which of the following is NOT recommended regarding an employment offer letter?
The offer document should contain generalized statements about bonuses, work schedules, or other matters that might change later.
Which of the following factors encourages a company to recruit internally before recruiting externally?
The organization operates in an environment that changes slowly
Ben has been working at his current company for a year. Based on his experience, he has certain expectations from the company. Though not explicitly mentioned anywhere, he expects the company to treat him fairly and provide reasonable job security. He and his manager also have a clear understanding of what is expected from him in his job. In this given scenario, the expectations of Ben and his manager exemplify ____.
The psychological contract
Which of the following is true of marginal job functions?
They are incidental to the nature of a job
Which of the following is true of state sponsored employment agencies?
They do not charge fees to applicants
Which of the following statements is true of psychological contracts?
They encompass expectations about both tangible and intangible items
Which of the following is true of stay interviews?
They give an organization information about the level of current employee satisfaction and engagement
Which of the following statements is true of stay interviews?
They give an organization information about the level of current employee satisfaction and engagement
In the context of controlling absenteeism, which of the following is true of paid-time-off (PTO) programs?
They often increase overall time away from work
In the context of recruiting, what is the purpose of social media privacy laws?
They restrict employers from using personal online networking accounts to screen applicants
In the context of job design, which of the following is true of contingent workers?
They work for a specific period of time
Which of the following is true of independent contractors?
They work on limited contracts
Why do companies stay in touch with former employees by creating alumni networks?
To rerecruit former employees as appropriate openings arise
Which of the following factors limits the ability of manufacturing companies to find workers who can perform the high-skilled jobs they need?
Today's manufacturing jobs require much more technical expertise and knowledge
Which of the following methods is the best way for HR recruiters to evaluate the effectiveness of various media ads?
Tracking employee performance after hire
In the context of total turnover cost, paid orientation time is a(n):
Training cost
_____ is the process in which employees leave an organization and have to be replaced?
Turnover
Which of the following social networking websites best enables recruiters to send brief messages of 280 characters to both active and passive job candidates and then follow up with longer emails to facilitate recruiting?
Which of the following activities occurs in stage five of the job analysis process?
Updating job descriptions and specifications
A controversial trend in screening job candidates is:
Using information obtained from social networking profiles
Which of the following sectors is likely to take the longest time for hiring employees
Utilities
In the context of turnover costs in an organization, the cost of existing employee overtime and other costs until a terminated employee is a replaced are part of _____.
Vacancy costs
In the context of turnover costs in an organization, the cost of existing employee overtime and other costs until a terminated employee is replaced are part of _____.
Vacancy costs
Major high school caters to a small community. When one of its teachers quit his job suddenly because of a medical emergency in his family, the school had to hire a substitute teacher until it could hire another teacher. In the context of turnover costs, the cost of hiring the substitute teacher is an example of a ____.
Vacancy costs
task significance:
impact the job has on other people and the organization as a whole
