HRM 135 Practice Final
What food service equipment keeps food hot until it is served?
holding table
Guestroom maintenance is a form of:
preventive maintenance.
What maintenance plans would be used when dealing with building renovations and equipment installed as part of the building?
all of the above
Why is it good business practice for a hotelier to be concerned about the environment?
all of the above
CapEx expenditures for a hotel are paid for by the hotel's:
owners
A _________ might be used in food service operations that generate more waste than can be handled by in- sink waste disposals.
pulper/extractor
A list prepared at the end of a renovation project that identifies work that does not conform to contract specifications is called a:
punch list.
Steam cookers cook food __________ by converting water to steam.
quickly, with a minimum of moisture and nutrition loss,
Color rendition has an effect on the appearance of surfaces within a building. Restaurants should have lamps in their dining areas that give off light in __________ frequencies.
red and orange
A maintenance concern of ___________ equipment is to make sure the condenser is not dirty or blocked.
refrigeration
The hotel's front desk:
should be visible to entering guests.
In 2005, the average cost to purchase potable (drinkable) water in the United States was approximately __________ per 1,000 gallons.
2
What are some reasons for hospitality businesses to reduce water usage?
Both a and b
The cooling power of cooling equipment is expressed in:
Btu/hours and tons.
At the end of a renovation project, a _________ is commonly used to formally let the contractor know that his or her work is acceptable.
Certificate of Substantial Completion
A maintenance engineer should take electrical meter readings on a __________ basis.
Daily
Which of the following is a direct result of deregulation of the electrical utility system in the United States?
Electrical rates are now determined by market price.
Why is it important to consult staff, guests, local communities, and partnerships in sustainability issues?
Input and cooperation from these groups is critical in achieving the economic, environmental, and equity concerns of sustainability.
________________ includes attention to local building codes, health department regulations, emissions and environmental requirements, and ADA mandates.
Legal and regulatory compliance
Which of the following statements regarding a hospitality facility's wastewater is TRUE?
Municipal sewage treatment systems typically require a hospitality facility to run its grease- containing wastewater through a grease separator before discharging it into the sewage system
Which of the following statements about energy conservation and management is FALSE?
Operating storage area lighting 24 hours a day and leaving computers/copiers/printers running at all times are examples of efficient energy usage.
The Green Hotel Initiative of the Coalition for Environmentally Responsible Economies (CERES) urges lodging industry corporate members to include environmental considerations when making _________decisions.
Purchasing
Why is it helpful to have submeters for utilities on the property?
Submeters allow you to monitor utility consumption by specific area.
The current in a particular circuit is too great for the current capacity. Which of the following statements about fuses and circuit breakers in this situation is TRUE?
The circuit breaker may be reset, while the fuse or fuse element must be replaced.
Since through-the-wall heat pump units can cost up to 15 percent more than resistance heat units, why are they a better choice than resistance heat units?
Their annual heating energy usage is much less.
Valet services require many types of equipment. What is the purpose of finishing cabinets and steam tunnels?
They are used to get wrinkles out of no-iron employee uniforms and other garments.
Where should recreational facilities be located within a hotel?
They should be separated from public areas and guestrooms.
______________ are devices that "step up" or "step down" the voltage of the electrical supply from a utility.
Transformers
Which of the following statements about "white noise" in guestroom HVAC systems is TRUE?
White noise is sometimes intentionally designed into HVAC systems.
A proposed restaurant's feasibility study is usually conducted by:
a professional hospitality business consultant.
A suite arrangement organized along a double-loaded corridor and consisting of two small bays, each with windows to the outside is called:
a side-by-side configuration.
For faster drying and less wrinkling, a dryer should have:
a slightly larger capacity than its corresponding washer-extractor.
Electrical systems consist of:
a source, a distribution system, and control devices connected to various pieces of equipment.
As the maintenance manager for the Seville Hotel, you have been asked by the hotel owners to draft a contract for maintenance to be performed by an outside contractor. Which of the following contract elements should NOT appear in the contract?
a statement that, legally, the contractor will be considered an employee or agent of the hotel
Tanks for on-site storage of fuels needed for vehicles and to fire boilers should be installed:
above ground
Although the _________ department normally receives electrical utility bill, the __________ department should receive a copy for review.
accounting, maintenance
Most of the growth in the hospitality industry comes as a result of:
addition of facilities.
Swimming pools naturally tend to become more __________ than desired.
alkaline
A psychrometric chart displays:
all of the above
Advocates of a group relamping approach cite which of the following as justification for lamp replacement?
all of the above
Determination of the appropriate mix of a hotel's recreation facilities is based primarily on:
all of the above
What are some considerations when using natural light?
all of the above
What type of range uses electromagnetic energy to heat food rather than electrical resistance or burning gas?
an induction range
The feasibility study for a new hotel suggests the nature, size, and mix of function space based on:
analyses of the demand for different types of business and social uses.
What are some questions to consider when purchasing laundry equipment?
both a and b
When a hotel purchases energy-efficient equipment, it may receive rebates from:
both a and c
Which of the following statements about tunnel washers is TRUE?
both a and c
How can hazards due to electrical shocks in guest baths be reduced?
by furnishing ground fault protection on selected electrical outlets
When surveying their property and creating a renovation project list, managers should:
carefully evaluate the relationship between the economic and physical life of building systems.
Which of the following is a common treatment for water contaminated by coliform bacteria?
chlorination
Which of the following is the single most important factor affecting the quality and life of an asphalt pavement?
compaction of the asphalt cement/aggregate blend
A rethermalization or "retherm" oven is an example of a(n) __________ oven.
convection
Substances that destroy other materials by chemical reaction are called:
corrosive.
The weight of a building itself is called its _____ load.
dead
What is the temperature at which water condenses?
dew point
When hotel and restaurant managers are planning to purchase food service equipment, who can they turn to for assistance?
either A or B
Which of the following is a critical factor in fire prevention at a property?
ensuring all staff members are trained in fire prevention and response
What is an important concern in maintaining waste disposals?
ensuring that food waste doesn't enter the potable water system
Which of the following wall coverings are expensive, tricky to install, easily damaged, and hard to clean?
fabric wall coverings
Sprinklers, standpipes and hose systems, and portable extinguishers are a part of a property's _____________ equipment.
fire suppression
In hospitality terms, ballrooms, meeting and banquet rooms, reception and exhibit spaces, and dedicated conference and board rooms are known collectively as:
function space.
Which of the following protective devices should be used where water and electricity may both be found (such as bathrooms and spas)?
ground fault circuit interrupters
Reversing the direction of refrigerant flow in a(n) __________ causes the components functioning as the evaporator and condenser to switch duties and produce heat instead of refrigerated air.
heat pump
The cost to heat water is usually _________ the cost of the water that is heated.
higher than
The project planning team for a restaurant is responsible for:
implementing the ideas developed by the restaurant's owners.
If there is a concern that a proposed environmental initiative might result in negative customer reaction, a hotel general manager should:
involve staff, customers, and the local community in test marketing the initiative.
Stairwell pressurization systems are designed to:
keep stairwells relatively free of smoke.
Which of the following is a component of a luminaire?
lamp socket
Which of the following can be measured with portable light meters?
light levels
Electrical distribution codes for U.S. hotels are established by:
local governments.
A restaurant's__________ provides the foundation for planning space requirements and equipment layouts.
menu
Steve owns a small hotel that is undergoing a major renovation. He wants to choose a new carpet for his lobby that is reasonably priced, holds its shape and color well, and cleans easily. Stain-resistance is also very important. Because he lives in a hot, humid area, Steve wants a carpet that will be resistant to mold, mildew, and other organic growth as well. Which of the following types of carpet would be the best choice?
nylon
To obtain the greatest number of seats per square foot in a restaurant, tables should be arranged:
on a diagonal.
An owner who has invested capital for the construction of a hospitality facility expects a return on the investment in the form of:
operating profit and real estate appreciation.
A description of food and beverage concepts, front office procedures, housekeeping systems, and typical guest amenities is created in what stage of a property's development program?
operational criteria
A piece of equipment near the end of its expected life is probably not worth repairing unless the:
repair will significantly extend the equipment's life.
A minor renovation typically includes:
replacing or renewing non-durable furnishings and finishes (such as carpets and wall coverings).
In which type of renovation is a space completely gutted and obsolete systems replaced?
restoration
Preventive maintenance of drainage facilities should include:
routine inspections after significant rain.
The task of winterizing a swimming pool is classified as ___________ maintenance.
scheduled
Bathroom floors, showers, and tubs should be:
slip-resistant
When a hotel renovation is completed, why should managers study the impact of the renovation on operating budgets?
so they can use the information as a basis for future renovation decisions
The best material for a food-preparation surface is:
stainless steel.
About 90 percent of the carpets used in commercial operations are made of:
synthetic fibers.
Glass sliding doors to balconies, glass patio doors, and glass exit/entrance doors should be made of __________ glass to reduce the chance of injury resulting from broken or shattered glass.
tempered
One of the outcomes of developing a facility with appropriate quality and good budget control is _________ maintenance, renovation, and operation costs.
the benefit of predictable
The range of indoor air conditions in which 80 percent of the population tests as "comfortable" is called:
the comfort zone.
Which of the following hotel office areas has the LEAST flexibility in its location?
the front office
Todd Wright, maintenance manager of a mid-size urban hotel, assessed the fire alarm systems in his hotel and noted an important omission in his facility's fire alarm coverage. Installed at strategic locations throughout the hotel were voice alarms, horns, and bells, as well as an intercom system that reached all guest and employee areas of the building. Which constituency did Todd discover was not covered by the hotel's fire alarm system?
the hearing impaired
Systems and building commissioning is:
the process of achieving, verifying, and documenting the performance of all systems in the facility.
The energy efficiency ratio (EER) is used to measure the efficiency of smaller cooling equipment. It measures:
the ratio of the amount of cooling achieved to the amount of energy used to operate the system.
"Strike time" refers to:
the time required for a lamp to reach full output from a cold start.
What are the two primary energy conservation opportunities for lighting systems?
the use of more efficient lighting sources and the control of operating hours
Why should laundry chutes be locked?
to prevent access from any unauthorized personnel
One of the principal purposes of a preventive maintenance schedule is:
to smooth the maintenance workload.
Visual inspections of roof areas should be conducted at least:
twice a year.
Soiled laundry storage and sorting should be done near:
washer-extractors.
Which of the following plays a role in determining utility costs?
weather
Which of the following maintenance management forms is commonly used to initiate requests for maintenance services?
work or repair order
If you build a restaurant that does not conform to zoning codes:
you may not be permitted to open for business.