HRM CH 7

Which type of strategic training most benefits a company specifically seeking growth in international markets?

training local employees in new country market about the company's culture

An action plan includes steps that lay out how employees can ______.

transfer training when on the job

A company's initiative to improve customer service involves employees ______.

understanding their responsibilities and power to make decisions

What are the factors that most encourage an employee to learn the content of a training program?

wanting to learn directing energy toward learning having the energy to learn

What is the term for classroom instructions provided online through live broadcasts?

webcasting

What is the best way for a manager to support training?

by volunteering to be a trainer

Which strategies are typically used by trainees to discuss their progress in using learned capabilities?

communicating via e-mail social networking meeting

What is the learning system that requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees?

continuous learning

continuous learning

A learning system that requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees.

How do employees participate in formal training?

Correct Answer by participating in in-person programs by completing job-related courses offered via the Internet

readiness for training

Employee characteristics that provide them with the desire, energy, and focus necessary to learn from training.

Which of the following "pressure points" suggest that training might be necessary?

Employees are using a new software program. Employees are lacking in basic skills. Employees' jobs are being restructured.

task analysis

Identifying the broad competencies and specific skills required to perform job-related tasks

What are some of the benefits of distance learning?

It allows employees to attend trainings even when they are stationed far away. It saves the company money on travel expenses.

Which statements describe traditional classroom instruction?

It is one of the least expensive forms of training. It is one of the least time consuming ways to present information.

Advantages of using simulation as a training method include which of the following?

It offers trainees the opportunity to learn various skills. It gives trainees the opportunity to experience situations that could involve risk in the real world. It allows trainees to experience the outcomes of their decisions.

Which statements are true about audiovisual training?

Learners can improve communication and interviewing skills. Learners are not required to physically attend class. Learners can work independently.

Identify managerial strategies that support training.

Managers should grasp the concepts being taught in training sessions. Managers should understand the connection between training and tasks that an employee needs to perform. Managers should appreciate an employee's transfer of training.

What is the major difference between virtual reality (VR) and augmented reality (AR) training?

The physical reality is always present in AR.

Which of the following statements about various training methods is true?

The use of online learning, mobile learning, and blended learning is expected to increase.

What factors contribute to the popularity of learning management systems?

They can help reduce travel costs. They can help reduce the time needed to complete the program. They can help improve employee accessibility to training programs.

Why might expatriates fail at a foreign assignment?

They may not have the appropriate personality characteristics. They may not have enough cross-cultural preparation. They may have a spouse and family who are unhappy living abroad.

Which of the following statements about a successful learning environment are true?

Trainees should demonstrate and practice what is learned. The training context should be similar to the work environment.

An action plan includes which of the following?

a goal identifying what training will be used the expected outcome

Person Analysis

a process for determining individuals' needs and readiness for training

organizational analysis

a process for determining the appropriateness of training by evaluating the characteristics of the organization

Training Design Process

a systematic approach for developing training programs

Instructor-led classroom training includes a lecture as well as which of the following?

discussions case studies question-and-answer periods

What is the concept that describes employees' perceptions of work characteristics that help or hinder use of trained skills?

environment characteristics

In the training design process, needs assessment refers to ______.

figuring out if training is needed

What is the term that refers to training and development programs and courses that are developed and organized by one's employer?

formal training

What term is used to described game-based strategies that are applied to e-learning programs?

gamification

On-the-job training, simulations, and business games are all types of

hands on training methods

When selecting a training method, the first step is to ______.

identify the type of learning outcome the training is to influence

Which of the following factors influence the transfer of training?

if the manager supports the trainee if the trainee has developed the ability to self-manage if the trainee has the chance to apply what he or she has learned

Idris is in a training session to learn how to use the new company accounting system. Part of the training involves working through a sample project using the software. Idris is paired with someone who has already gone through the training so that Idris can ask questions as he works through the project and get immediate answers. Idris' training is an example of ______

learning by doing

A system that serves as a technology platform that can automate the administration, development, and delivery of a business's training program is called a(n) ______ system.

learning management

training

an organization's planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on the job

Studies have found that employees are less likely to apply what they learn in training to their jobs when managers and peers ______

are not supportive during training

What type of training brings digital elements into the physical world to increase the information and context that people experience?

augmented reality training

Which key factors contribute to success in training?

managers and peers who display positive attitudes about engaging in training activities. peers and managers who let trainees know how they can use material learned in training on the job

What term describes employees learning by observing peers or managers?

on-the-job training

transfer of training

on-the-job use of knowledge, skills, and behaviors learned in training

What is the term for determining the business appropriateness of employee training?

organizational analysis

In presentation methods, trainees are ______.

passive recipients of information

needs assessment

process of determining if training is necessary

In order for employees to learn, they must have (a) ______, characteristics that provide them with the desire, energy, and focus necessary to learn from training, and (a) ______, the desire of the trainee to learn the content of the training program.

readiness for training; motivation to learn

What type of efforts may fail if the expatriate receives an assignment with less responsibility upon returning to the United States?

repatriation

Behavior modeling affords the trainee the opportunity to practice opportunities using ______

role-playing

A group of two or more trainees who meet to discuss their progress in using learned capabilities on the job is called a ______

s

A training method that represents a real-life situation and allows trainees to see the outcomes of their decisions in an artificial environment is called a(n) ______.

s

In a continuous learning system, employees are expected to do which of the following?

share their learning with coworkers implement new skills on the job obtain new skills

Sarah, an employee at a large company, will be likelier to have a transfer of training when what occurs?

she is given the chance to do so her managers and peers encourage her company technology facilitates it

What types of aids are used in audiovisual training?

slides, overheads, workbooks, video

action plan

steps that the trainee and manager will take to ensure that training transfers to the job.

The synchronous exchange of audio, video, or text between individuals or groups at two or more locations is called ______.

teleconferencing

Distance learning can be accomplished via ______.

teleconferencing webcasting

Distance learning can be accomplished via ______

teleconferencingwebcasting

motivation to learn

the desire of the trainee to learn the content of a training program

What are reasons for using blended learning programs?

the difficulties in scheduling learning at one's desk the technological limitations of e-learning the preference of trainees for face-to-face training

knowledge management

the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization

The most frequently used training method by companies is ______.

the instructor-led classroom

What is the first step in a training design process?

to figure out if training is necessary for current employees

What is a goal of employee training?

to master the information learned in training and use it daily on the job

Presentation methods include which of the following types of training?

traditional classroom instruction audiovisual training distance learning

On-the-job training can be used effectively to do which of the following?

train workers who were recently hired train current employees to improve existing skills or learn new skills

A planned effort to facilitate learning of job-related knowledge, skills, and behaviors is called ______.

training

formal training

training and development programs and courses that are developed and organized by the company

What is another term to describe a systematic approach for developing training programs?

training design process