HRM Ch. 9 - Employee Development

Which of the following benefits do mentoring programs offer protégés? (Select all that apply.)

greater influence within the organization higher rates of promotion psychosocial support

A(n) ______ exercise is a simulation of the administrative tasks associated with a manager's job. The participant must read various documents and decide how to respond.

in-basket

Which of the following are approaches used to develop employees? (Select all that apply.)

interpersonal relationships assessment formal education job experiences

Which of the following are evaluated at assessment centers? (Select all that apply.)

interpersonal skills administrative skills personality characteristics

Which of the following are improved by tuition reimbursement programs? (Select all that apply.)

job performance employee retention rates readiness for promotion

Which of the following are forms of temporary assignments? (Select all that apply.)

job tryouts voluntary assignments employee exchanges

The Myers-Briggs Type Inventory identifies individuals' preferences for which of the following? (Select all that apply.)

lifestyle information gathering decision making

Personality tests help determine whether employees have the characteristics to be successful in ______.

managerial or international positions

What term describes an experienced senior employee who helps develop a less experienced employee?

mentor

Which of the following are examples of job enlargement? (Select all that apply.)

researching new ways to serve clients taking on special assignments switching roles within a work team

What exercises are commonly used in assessment centers? (Select all that apply.)

role-plays interviews leaderless group discussions in-baskets

The process of systematically moving a single employee from one job to another over the course of time is known as job ______.

rotation

What term is used to describe an employee's a leave of absence from the company to renew or develop skills?

sabbatical

When employees determine their career interests, values, and behavioral tendencies, they must consider their strengths and weaknesses in a process known as ______.

self-assessment

The distinction between training and development will become less pronounced as training becomes increasingly ______.

strategic

What term describes the process of identifying and tracking high-potential employees in an organization?

succession planning

Which of the following are reasons that mentoring programs are important? (Select all that apply.)

They develop employees into managers. They socialize new employees. They provide opportunities for women and other minorities to gain skills.

Which stage in the development process pertains to employees setting short- and long-term objectives?

goal setting

When an employee takes on a position on a trial basis so the employee can decide if the position is suitable, it is known as a(n) ______.

temporary assignment

In order to aid in employee development, employees are allowed direct experience working in different functional areas as part of a ______.

temporary cross-functional move

In the 360-degree feedback system, employees are evaluated by which of the following? (Select all that apply.)

the employees' bosses the employees' peers the employees themselves the employees' subordinates

On-site programs, executive MBA programs, and university programs can all be aspects of companies' ______.

formal education programs

Which of the following career events do managers identify as making a difference in their managerial styles? (Select all that apply.)

getting along with supervisors dealing with situations where they did not have the required background fixing a failing operation

__________ centers are mainly used to evaluate employees' personality characteristics and job skills.

Assessment

Which strategies can a company use to encourage employee transfers? (Select all that apply.)

Assist in selling and buying or renting a place to live. Provide information about the new job and new location. Identify a host at the new location who can help employees adjust to the new community and workplace. Involve employees in the move by sending them to preview the new location.

The Myers-Briggs Type Inventory is based on the personality theory of whom?

Carl Jung

Which key features are part of an effective development system? (Select all that apply.)

Evaluation of the system is ongoing and used to improve the system. The system is positioned as a response to a business need or strategy. Employees and managers are involved in developing the system.

Which of the following terms describes a barrier to advancement to higher-level jobs that adversely affects women and minorities?

Glass ceiling

In which of the following ways does job rotation help employees? (Select all that apply.)

It improves employees' skills. It assists them in developing a network of contacts. It increases their understanding of different company functions. It gives them an overall appreciation of the company's goals.

Which statement is true about development?

It is a set of skills and experiences that help employees prepare for the future.

Which of the following ideas about success are characteristic of those who experience psychological success? (Select all that apply.)

It is controlled by the individual, not by outside factors. It is self-determined, not directed by company actions.

Which of the following are characteristics of successful mentoring programs? (Select all that apply.)

Mentor and protégé participation is voluntary. Mentors are chosen on the basis of their past record in developing employees. The length of the program is clearly specified.

Which of the following statements about mentoring programs are true? (Select all that apply.)

Mentors should undergo appropriate training before entering a partnership. Mentors and protégés should be well-matched and have access to various means of communication.

Which of the following statements is false about development planning and career management systems?

Only managers participate in development of the system.

Which of the following are the objectives of a performance appraisal system? (Select all that apply.)

Provide a clear understanding of the differences between current performance and expected performance. Identify the causes of discrepancies in performance. Develop action plans to improve performance.

Which of the following can coaches accomplish by working with employees? (Select all that apply.)

Provide one-on-one feedback. Provide resources. Help employees learn for themselves.

Which of the following are psychological tests that are often employed as part of the self-assessment process? (Select all that apply.)

Self-Directed Search Myers-Briggs Type Indicator Strong Interest Inventory

Drag the employee responsibility in development planning to the appropriate planning step.

Self-assessment <-> Identify improvement needs. Reality check <-> Identify which needs are really achievable. Goal setting <-> Identify goals and systems for monitoring progress. Action planning <-> Identify a plan and timetable for goal attainment.

Companies rely on in-house education programs for which of the following reasons? (Select all that apply.)

They can be tied directly to business needs. They can be evaluated easily using company metrics. They can encourage senior managers to get involved.

When drafting an action plan, employees determine how they will _____.

achieve their career goals

Gabby makes a list of how she plans to achieve her career goals, both short- and long-term. She includes a list of classes she wants to take to improve her skills, plans to find a mentor, and ideas for gaining new job experience. Gabby is working on ______.

an action plan

Lack of access to which of the following contributes to the presence of a "glass ceiling" in an organization? (Select all that apply.)

appropriate developmental job experiences developmental relationships, such as mentoring training programs

What term describes the process of collecting employee information and providing feedback to them about their behaviors and skills?

assessment

To ensure that performance appraisals work, managers should ______.

be trained in frequent performance feedback

In which of the following ways does succession planning help organizations? (Select all that apply.)

by ensuring that top-level managerial talent is available by providing a set of development experiences that managers must complete to be considered for top management positions by requiring senior management to review leadership talent in the company

What term describes a manager or peer who works with an employee to provide motivation and feedback?

coach

Which of the following positive opportunities do mentoring relationships provide to mentors? (Select all that apply.)

developing of interpersonal skills increasing their feelings of self-esteem increasing their worth to the organization

Formal education, job experiences, and assessment of personality and abilities that help employees prepare for the future are all aspects of ______.

development

Employee development plans usually include which of the following? (Select all that apply.)

development activities to reach goals descriptions of strengths and weaknesses specific career goals

What term is used to describe a company action in which an employee is given less responsibility and authority?

downward move

Which of the following are often disrupted as a result of a job transfer? (Select all that apply.)

employees' work habits interpersonal relationships employees' daily lives

The process of adding challenges or new responsibilities to employees' current jobs is known as job ______,

enlargement

Most employee development occurs through job ______.

experiences

Which of the following traits are typically measured by personality tests? (Select all that apply.)

extraversion adjustment conscientiousness

Which of the following do employees often gain as a result of a sabbatical? (Select all that apply.)

new perspectives time for personal reflection new skills

How often do most employees typically receive performance evaluations?

once a year

Assessment is used by organizations to do which of the following? (Select all that apply.)

pinpoint managers with potential to move into higher-level positions help employees understand their tendencies and needs identify employees with managerial potential

Unlike development, the goal of training is to ______.

prepare an employee for a current job

Which kind of employment move are workers most likely to accept?

promotion

What term is used to describe a career that is changing frequently due to changes in the person's interests, abilities, and values as well as changes in the work environment?

protean

Which of the following terms describes careers today?

protean careers

Feeling pride and accomplishment as a result of achieving one's life goals is known as ______ success.

psychological

Akhbar just had his performance appraisal. His manager discussed potential new roles for Akhbar as well as the skills he would need to develop for those roles. Akhbar considered his actual skills and goals and where he could reasonably expect to add value to the company. Akhbar is in which step of the development planning process?

reality check

Which of the following are steps in the development planning process? (Select all that apply.)

reality check goal setting self-assessment

What action do employees take during the reality check stage of the employee development process?

receive information about how the company evaluates their skills and knowledge

What term is used to describe the movement of an employee to a different job in a different area of the company?

transfer

What term describes the practice through which companies pay for employees' college courses and degree programs?

tuition reimbursement

A performance appraisal process for managers that includes subordinates' evaluations is called ______ feedback.

upward