HRM Exam 1

A company manufactures cell phone cases. The company's daily average level of output is 10,000 cases, and its total daily cost for workers is $50,000. What is the company's unit labor cost?

$5.00

When is a TEMP workers the best idea to use?

- Fill gap of someone on medical leave - short term project (research and development for a new product) - seasonal worker

What is a nondirective interview?

-The interviewer has great discretion in choosing questions. Open-ended questions about candidate's strengths, weaknesses, career goals, and work experience. Reliability is not great, and some interviewers ask questions that are not valid or even legal

What is behavior modeling?

-where participants observe other people demonstrating the desired behavior then have opportunities to practice the behavior themselves. -This is one of the most effect ways to teach interpersonal skills

Fair Labor Standards Act

1938 act which provided for a minimum wage and restricted shipments of goods produced with child labor

National Labor Relations Act

A 1935 law, also known as the Wagner Act, that guarantees workers the right of collective bargaining sets down rules to protect unions and organizers, and created the National Labor Relations Board to regulate labor-managment relations.

Which of the following statements is true of a disabled person as defined by the Americans with Disabilities Act (ADA)?

A person is considered disabled if he or she is regarded as having a physical or mental impairment, even if the disability has not been officially recognized or certified by a medical expert.

Pregnancy Discrimination Act

Act that prohibits discrimination on the basis of pregnancy, childbirth, or related conditions.

Title VII of the identifies discrimination on the basis of religion as illegal.

Civil Rights Act of 1964

Which of following actions is most likely to result in ethical results?

Communicating the company's code of ethics and standards of conduct in writing

The states that displaced workers can retain their group medical coverage for up to 18 months for themselves and for up to 36 months for their dependents, if they pay the premiums themselves.

Consolidated Omnibus Budget Reconciliation Act

FabYarn Inc., a chain of high-end department stores, is renowned for providing exceptional customer service to shoppers. Its customer service is one of the major reasons for its long-term relationships with its customers. In this scenario, FabYarn's customer service is most likely one of its....

Core competencies

Daisy Delish is the owner of a fine-dining restaurant. She believes that women are more trustworthy and honest than men. Therefore, her hiring policy requires that male job applicants pass an integrity test, but it does not require that female job applicants take the test. Which of the following concepts does this scenario illustrate?

Disparate treatment

Which of the following is true with regard to religious diversity?

Employers are encouraged to make exceptions to dress code policies to allow employees to express their religious beliefs.

Faculty members at University of Colorado-Colorado Springs participated in strategic planning sessions to decide whether to emphasize undergraduate research programs as an area of special focus at the university. Part of this process included _____, during which the HR staff and faculty members identified potential opportunities (for instance, possible collaborations with local businesses that would result in mutual benefits to students and the businesses) and threats (dependency on tax funding for support) in the internal and external environment of the university.

Environmental scanning

In the context of the strategic approaches to international staffing, companies with a(n) _____ rely on managers from headquarters to staff

Ethnocentric policy

The strategic role of human resource is?

Focused on contributing to the ultimate organizational strategy

According to the Bureau of Labor Statistics [https://www.bls.gov/], healthcare support occupations and technical occupations are projected to have the highest percent growth in employment between 2014 and 2024. This type of information is most likely to be helpful and relevant in which HR strategy activity?

Forecasting HR supply and demand

Steffie works for a small but growing company that provides interior decorating services to individuals and businesses. Currently, she is a(n) _____ because she performs all HR functions of the company. However, if the company continues to grow, the management will likely add additional HR employees, with each employee focusing on different areas within HR.

HR generalist

Motivation-Hygiene theory

Herzberg's description of human behavior based on the influence of both internal and external factors. The theory proposes that satisfaction and dissatisfaction are not polar opposites and that what produces dissatisfaction with work when corrected will not necessarily produce motivation

If Rajesh wants to quantify the amount of profit derived from an investment in labor, he should calculate the _____.

Human capital return on investment

Rajesh is responsible for the HR functions of a small start-up company. He wants to calculate the _____ to show the operating profit per full-time employee of the company. This calculation will involve subtracting all operating expenses except labor expenses from revenue and then dividing this figure by the total full-time head count.

Human capital value added

Now, Rajesh wants to calculate the _____ to show the wealth created per employee. The formula for this calculation will involve subtracting the cost of capital from net profit after taxes and then dividing this figure by full-time head count.

Human economic value added (HEVA)

Know how to identify self-efficacy

I can do it attitude I can't do it (set yourself up not to do it) - You set your mindset up, you will figure out how to do it -You can be low or high in self-efficacy

Organizational Restructuring

Involves eliminating layers of management and changing reporting relationships as well as cutting staff through downsizing, layoffs, and early retirement buyout programs

If Rajesh wants to quantify the amount of profit derived from an investment in labor, he should calculate the _____.

It reviews compliance with immigration regulations

Who among the following is a victim of an organizational practice or policy regarding nepotism?

Jessica, who is asked to resign from her job after she marries her coworker Ron

Need Theory

Maslow A group of theories about work motivation that focuses on employees' needs as the sources of motivation

Political Forces

Minimum wage State laws/federal laws

Which of the following is an example of an intellectual property asset?

Operating processes

Job Design

Organizing tasks, duties, responsibilities, and other elements into a productive unit of work - Influences performance - Affects job satisfaction - Impacts both physical and mental satisfaction

Marcus is the owner of four Pizza Pizzazz restaurants in Santa Fe. Although the employee selection and training aspects of his business are carried out within the company, the payroll function is carried out by a local company. In this scenario, Marcus is _____ the payroll function of his business.

Outsourcing

Management Mentoring

Relationship in which experienced managers aid individuals in the earlier stages of their careers.

Executive Orders 11246 11375 11478

Require taking affirmative action to compensate for historical discrimination against women, minorities, and handicapped individuals

Which of the following is a challenge facing employers in all industries?

Retaining employee talent

In 1998, an age discrimination lawsuit was filed by a doctor in Puerto Rico who had been terminated by the hospital where he worked. The court determined that there was substantial evidence of _____ against the doctor based on statements made by the hospital administration to the doctor that he would "never work for the hospital or anywhere else in Puerto Rico" if he filed a lawsuit.

Retaliation

What is retirement, turnover, internal transfer?

Retirement: Turnover: loss of people and replacement of those lost Internal Transfer: employee moves from one department to another (marketing to finance)

Ruby, Gary, Sam, and Anna work in a software development firm. Who among the following is responsible for the talent management and development function of the firm's HR department?

Sam, who develops career planning programs for the firm's employees

Who among the following individuals is an expatriate?

Shernita, a citizen of the US, who is working in India for a company HQ in the US

2ManyEEs Inc. is a private consulting company that did not effectively forecast its HR staffing needs or consumer demand for its services. On January 1, 2015, 2ManyEEs Inc. decided to downsize its workforce from 2,000 full-time employees to 1,500 full-time employees because of a surplus of talent. The next day, the CEO of the company informed 500 employees that they would be laid off effective January 5, 2015. Which law, if any, did 2ManyEEs Inc. most likely violate?

The Worker Adjustment and Retraining Notification (WARN) Act

A Chinese toy manufacturer has received criticism by people in the surrounding community who have complained about the pollution and chemicals emitted into the air and water. The company is following all local and national laws and regulations for environmental standards. Which of the following statements about the company's actions is most accurate regardless of one's personal or cultural values?

The company is complying with local laws, but the issue of whether it is acting ethically is debatable and more difficult to answer definitively. In other words, differing individual and cultural values could influence one's perceptions of whether the company's actions are ethical.

Unions and the fear of cross-training

They don't like change, set in stone. They struggle because they don't want their employees cross trained, you may possibly leave the union and it could take a job away from someone else

Affirmative action means that HR has to do certain things

Trying to get diversity in the workplace -Women -Minorities Sometimes its flipped with white males

In the context of HR forecasting methods, which of the following is a difference between a nominal group and the Delphi technique?

Unlike the Delphi technique, a nominal group requires experts to meet face-to-face.

Expectancy Theory

Vroom VIE the theory that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they will be offered attractive rewards Motivation Expectancy Instrument Valiance

What is a part-time job?

You work less than 40 hours

Redesigning Work

_____, a method to increase employee productivity, involves having fewer employees who perform multiple job tasks.

What is a multinational corporation?

a company with divisions in more than two countries

Job Analysis

a purposeful, systematic process for collecting information on the important work-related aspects of a job

what are the costs of absenteeism?

any failure by an employee to report for work as schedules or to stay at work when schedules

Laid-off employees

can choose to waive their right to sue the company in exchange for severance benefits

Job Redesign

changing existing jobs in different ways to improve them

To conform to the U.S. Immigration Reform and Control Act (IRCA), employers must:

ensure that all employees are legally eligible to work in the United States.

The Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994 requires employers to:

give uniformed military personnel up to five years of active duty service leave.

A survey conducted by McKinsey consultants required 2,000 executives to rate their company's strategies on a set of 10 strategic measures. The survey revealed that of the executives felt their company passed more than three of the tests.

less than half

Aligning HR activities means:

making HR efforts consistent with organizational efforts to improve productivity

Turnover rate calculation

number of employee separations during the year/ total number of employees at midyear x 100

Equity Theory

people want to be treated fairly at work the perceived fairness of what the person compare with that the person receives for doing it

What are the steps in the HR planning process?

planning, programming, evaluating

The administrative role of HR management involves:

processing information and recordkeeping

Executive Orders 11246, 11375, and 11478 require federal contractors to to compensate for historical discrimination against women, minorities, and individuals with disabilities.

take affirmative action

Competitive Forces

the actions of competitors, who are in the process of implementing their own marketing plans

Rachel is promoted to the position of CEO when her company faces bankruptcy, but she is replaced by her colleague Dan when she fails to save the company. This scenario illustrates _____.

the glass cliff

Productivity

the measure of the quantity and quality of work done, considering the cost of the resources used.

labor force participation rate

the percentage of the population aged 16 or older that is in the labor force

Modeling

the process of observing and imitating a specific behavior

Sponsorship

the promotion of a company in association with a property

Economic Forces

unemployment, wages, inflation, interest rates, economic growth

Family Medical Leave Act

up to 12 weeks of unpaid leave each year for childbirth, adoption or medical emergencies - kids - spouse - parents - grandparents - anyone that needs your direct care

Possible Answers to a Question- Procedural Action to pursue applicants references

• She did not get a signed consent form from the applicant releasing the former supervisor from liability. • She limited her request for information to dates of employment, positions held, and the applicant's previous job title rather than asking for particular examples of good or poor performance. • She contacted the supervisor by phone rather than in writing or via email, thus opening the supervisor to a charge of slander by the applicant. • Former supervisors rarely provide useful information, so it is not an effective use of Carrie's time to pursue this contact.