HRM Lecture 3 Study Guide

Emotion

Brief yet intense affect caused by an event

Mood

Enduring yet mild affect with no one cause

Neuroticism (emotional stability)

High neuroticism can lead to stress and emotional instability, while emotional stability is linked to better mental health and job satisfaction.

emotion norms or expectations

Organizations have ___ regarding the types of emotions that are important for employees to show in different situations.

Openness to experience

The person is creative, curious, and cultured (rather than practical with narrow interests)

core self-evaluation

A person's ___ is the degree to which a person evaluates his/her self (or self-concept) positively.

Using emotions

Applying emotional information to facilitate thinking, problem-solving, and decision-making.

Individual differences

Are skills, personalities, abilities, values, attitudes, and so on...

self-awareness

At ABC Inc., each employee is required to evaluate himself or herself as part of preparation to meet with his or her manager for the annual employee performance review. As part of this, Daneesha prepared a thoughtful and comprehensive list of her strengths and weaknesses. Daneesha was displaying her

Locus of Control

Belief that the events in one's life are mostly controlled either by oneself (internal) or by the situation or others (external)

core self-evaluations

CEOs with high ________ positively influence their organization's drive to take risks, innovate, and seek new opportunities, especially in strong dynamic business environments.

Core self-evaluations

Can influence job satisfaction, job performance, resilience, and overall well-being

Understanding emotions

Comprehending the causes and consequences of emotions.

Individuals are more likely to experience stress, anxiety, and health problems. They may also have lower job satisfaction and interpersonal conflicts.

Consequence of high NA

Individuals tend to experience greater job satisfaction, better physical and mental health, and more positive interpersonal relationships.

Consequence of high PA

How to Build Emotional Intelligence

Developing emotional intelligence involves self-awareness, self-regulation, empathy, and interpersonal skills. Activities such as self-reflection, seeking feedback, and practicing empathy can help build EI.

Emotions

Directly impede or interrupt thought processes in the present moment and often trigger action (or the intent to act),

Affectivity

Impacts our behavior by changing how we react to our environment; it influences whether we see more opportunities (and then approach them), or more threats (and then avoid them)

Moods

Indirectly alter perception and cognition by biasing it in mood - consistent ways

Positive core self-evaluations

Individuals tend to experience more positive outcomes in both work and personal life

Negative affectivity (NA)

Is a stable personality trait characterized by a tendency to experience negative emotions, such as anxiety, sadness, and irritability. People high in NA tend to perceive situations negatively

Positive Affectivity (PA)

Is a stable personality trait characterized by a tendency to experience positive emotions and view situations in a positive light. People high in PA are generally optimistic and enthusiastic.

Emotional intelligence

Is linked to better interpersonal relationships, effective leadership, conflict resolution, and overall well-being. It can also enhance job performance and adaptability.

Emotional intelligence (EQ)

Is the ability to monitor your emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions

Trait affectivity

Is the degree to which a person has an enduring tendency to experience either positive (Positive Affectivity, PA) or negative (Negative Affectivity, NA) emotions that involve high levels of activation or engagement

Affect

Is the instinctive feeling a person experiences in response to stimuli.

an external locus of control

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have:

extroversion

Karen, the team captain of her high school soccer team, is very sociable and assertive. She never is at a loss for words and feels comfortable interacting with all teammates and coaches. Karen is likely to score high on ____________.

linguistic

Kathryn does especially well in her language courses, but struggles in chemistry. She has ______ intelligence.

Creating routine jobs that are boring but easy to perform

Managers should attempt to raise subordinates' self-efficacy by all but one of the following. Which one?

consciousness

Nathan is dependable, responsible, and achievement oriented, while martin is relaxed and un worried. Nathan is likely to score high on ____.

Self-efficacy

Overall belief of how effectively one can perform, cope, or succeed in various situations

Self-esteem

Overall feelings of self-worth; high self-esteem is associated with positive feelings and emphasizing strengths over weaknesses

emotional stability

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on

Perceiving Emotions

Recognizing and accurately identifying one's own and others' emotions.

Managing emotions

Regulating and effectively controlling one's own emotions and helping others manage theirs.

Interactional perspective

Suggests that both individual differences (such as personality traits) and situational factors interact to influence behavior and outcomes. It recognizes that people's reactions to situations are shaped by their unique characteristics.

Emotional Stability (Neuroticism)

The degree to which a person experiences negative emotions and self-doubt.

Agreeableness

The person is cooperative, warm, and agreeable (rather than cold, disagreeable, and antagonistic)

Extraversion

The person is gregarious, assertive, and sociable (as opposed to reserved, timid, and quiet)

Conscientiousness

The person is hardworking, organized, and dependable (as opposed to lazy, disorganized, and unreliable)

Neuroticism (Emotional Stability)

The tendency to experience negative emotions, such as anxiety and irritability.