HRM test 3
Naoyuki is a surgical technologist at a hospital. His job involves helping out during surgeries. Among other things, he hands supplies to surgeons and surgeons' assistants, holds retractors and other instruments, and performs various tasks requested by the surgeon. An individual bonus plan would not work for Naoyuki because of which disadvantage of individual incentives? Many jobs have no direct output May motivate undesirable employee behaviors Record-keeping burden is high May not fit organizational culture None of the above
a
One advantage of a ________ is that it "broadens individual outlook." group incentive executive incentive individual incentive professional incentive benefit
a
Some evaluation items like attitude, initiative, and promotability are difficult to measure _______. objectively honestly decisively independently none of the above
a
The main approaches that companies use to develop employees include: formal education, assessment, and experience. job rotation, promotion, and assessment. job analysis, job description, and workflow analysis. psychological tests, assessment centers, and promotion. job rotation, team building, and assessment.
a
Training is primarily intended for _________ use by the individual being trained. immediate future temporary emergency long-term
a
What are traits? The physical or psychological characteristics of a person The measure of goals achieved through a work process The actions taken by an individual The measurement of a person's capabilities through testing The estimate of what the individual is likely to do
a
When a performance appraisal process is valid, what does that mean? It is a factual measure; it measures the process that you want to measure It is consistent with all other measures It has been shown to be reliable in all employment situations It is acceptable to all parties It is feasible to use
a
Which group incentive ultimately allows at least part of the stock in the company to be given to employees over a period of time based on some formula? Employee stock ownership plan Stock options plan Employee stock provision plan Stock purchasing plan An executive-level retirement plan
a
Which performance management technique involves the description of a large number of actions on the part of the employee, and then classifies these incidents into performance dimensions along a continuum? Behaviorally anchored rating scale Operational rating scale Ranking Critical incidents MBO
a
_______ is the correction of a deficiency. Remediation Retraining Initialization Certification Reselection
a
Acme Global gave its top executives the opportunity to buy Acme Global stock at a 5% discount. Acme Global is using a(n) ________ plan. profit sharing stock purchasing employee stock ownership plan stock option exit pay
b
As a new employee at Acme Global, Frederick just spent the morning learning about the organization's policies and procedures. He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resource department. What Frederick experienced was ________. development orientation training remediation mentoring
b
Behavior Modeling would work best for improving which skill sets? Technical skills Human skills Conceptual skills Business skills Design skills
b
Communication with our __________ can help identify issues within the work environment which can be fixed. top managers employees union recruits board
b
Essays are most associated with the _______________ type of performance appraisals. MBO narrative methods BARS Biodata forms Graphic Rating Scale forms
b
For every $1,000 of widgets Tanner sells, he receives a _________ of 10%. bonus commission merit pay piecework exit pay
b
Gainsharing plans are: basically the same thing as profit sharing plans. based on any organization factor whose costs can be calculated, where a share of the gain is provided to the employees. based on employee stock ownership at a level of at least 50% ownership in the firm, where employees provide gains to the company through ownership. direct ownership plans that transfer value of the company to employees based on gains in productivity over the course of each year. individual incentives that measure employee weight gain or loss and pay employees who lose weight an incentive payment.
b
Karen is the next employee scheduled to attend three weeks of training in another state. Her employer knows the training will disrupt Karen's family life. The employer arranges cell phone service and Internet access for Karen to communicate daily with her family while she is away. Other coworkers tell Karen how useful the training has been, and that the time away goes quickly. By supporting Karen, the coworkers and the employer are improving Karen's _________ to learn. ability willingness participation determination self-esteem
b
Mallory would like to attract better workers and enhance her organization's employment brand. Adopting a(n) ________ organizational philosophy on compensation could help her achieve her goals.
b
Organizations could reduce their turnover rates simply by ________ their orientation period for new hires. decreasing increasing eliminating renaming preparing
b
Rachel's organization offers flexible benefits. Rachel receives some of the same benefits as everyone else in the organization, such as health, dental, and life insurance. However, Rachel was also able to add tuition reimbursement and elder care assistance to her benefits package. Rachel's organization is offering a _______ flexible benefit plan. modular core-plus full-choice defined benefit low-deductible plan
b
Tamera's organization provides group health insurance. She has a primary care physician who is her first point of contact for all preventative care and routine medical situations. Her primary care physician can provide her with referrals to specialists, if needed. However, to be covered, the specialists must be within her plan's network. Her group health insurance is a ________. fee-for-service plan health maintenance organization preferred provider organization health savings account service Family Medical Leave
b
The first step in the performance appraisal process is: develop standards and measurement methods job analysis design the appraisal form prepare and conduct formal performance appraisals coach employees
b
The insurance program designed to provide medical treatment and temporary payments to employees who cannot work because of an employment-related injury or illness is: unemployment insurance workers' compensation government disability insurance Social Security disability portability option
b
To be accurate, objectives should be SMART. What does the M in SMART stand for? Memorable Measurable Mechanistic Methodical Multifaceted
b
To reinforce a changed behavior, a manager removes an employee from disciplinary probation for tardiness for showing up to work on time for the last three months. What type of behavior shaping was provided here? Positive reinforcement Negative reinforcement Alternative reinforcement Punishment Extinction
b
Upon completion of FMLA leave, the employee will return to work to: any open position an equivalent position a position of promotion any part-time position None of the above
b
_____ is a concept that when jobs are distinctly different but entail similar levels of ability, responsibility, skills, and working conditions, they are of equal value and should have the same pay scale. Equal worth Comparable worth Equitable value Differential value Comparable value
b
_____ occurs when the gap between pay for newcomers and veteran employees narrows because of changing economic conditions over time. Pay depression Wage compression Leveling Econometric distribution Equalization
b
______ refers to an organizational philosophy that bases pay on organizational loyalty/tenure. Pay for performance Pay for longevity Skill-based pay At-market pay Below-market pay
b
________ are all rewards that can be classified as monetary payments and in-kind payments. Benefits Compensation components Wages Broadbands Base pay
b
________ is a voluntary benefit consisting of vacation/annual leave, personal time off, sick days, holidays, and severance pay. Contributory pay Paid time off Deferred compensation Fiduciary rule Family Medical Leave
b
__________ is a law that requires employers to offer to maintain health insurance on individuals who leave their employment (for a period of time). high-deductible health plan (HDHP) COBRA Traditional Health Care Plans Defined Benefit Plan PBGC
b
__________ is a theory that employees are motivated when the ratio of their perceived outcomes to inputs is at least roughly equal to that of other referent individuals. Broadbanding Equity theory Expectancy theory Wage compression Delayering
b
__________ is the process of determining the worth of each position relative to the other positions within the organization. Delayering Job evaluation Expectancy theory Equity theory Compensation
b
___________ error occurs when the rater evaluates subordinates that he or she considers similar to himself or herself as a better employee. Contrast Similarity Distributional Proximity Attribution
b
_______________ allow an individual employee to buy a certain amount of stock in the company at a specified future point. Stock purchasing plans Stock options plans Employee stock ownership plans Employer stock sales plans Company-funded retirement funds
b
_______________ and _______________ are the keys to successful piece-rate plans. Bonuses; feedback Standards; feedback Standards; bonuses Feedback; recognition Recognition; motivation
b
n step two of the training process, we select a method of shaping employee behavior based on _____________________. preferred learning styles learning theory assessments personality inventories training audit
b
A lump sum payment, typically given to an individual at the end of a period is a(n): commission merit pay bonus exit pay stock option
c
Acme Global announced that it had $1 million available for pay increases this year. Lindsey was a top performer and hopes to get a 10% __________ incentive. bonus commissions merit pay piecework exit pay
c
Acme Global gives its employees stock in the company at the end of each year. The stocks go directly into the employees' retirement accounts as part of the organization's __________ plan. profit sharing stock purchasing employee stock ownership plan stock option exit pay
c
Alfred has requested unpaid leave to care for his wife. She was injured while serving in the army in Afghanistan. Alfred may be able to take this leave and return to his original job (or an equivalent one) under ________. Social Security the Affordable Care Act the Family and Medical Leave Act Medicare`/ high-deductible health plan (HDHP)
c
Allie is showing Sam how to process certain types of laboratory specimens. Allie always works one-on-one with new-hire employees. Sam and Allie are engaged in a training activity known as ___________. distance training classroom training on-the-job training simulation training alternative training
c
Craig is starting a new business and looking for an easy-to-use performance appraisal method that he can apply to every job in the organization, from the top manager to the cleaning staff. Craig should probably adopt the ______ method of performance appraisal. ranking management by objectives graphic rating behavioral anchored rating qualitative ranking
c
Due to a recession, Lauren was laid off by her organization. To avoid having Lauren and other laid-off workers stop spending money and thus deepen the recession, __________ will help them maintain some income. Social Security Medicare unemployment insurance worker's compensation leave pay
c
Green-circle rates: are paid at the midpoint for a particular class of jobs. are paid above a particular class of jobs. are paid below a particular class of jobs. are not counted in the pay structure. are benchmark jobs in the overall pay structure.
c
If Brittany reaches her sales goals for this quarter, she will receive a $2,000 bonus. This part of her compensation is considered ________. base pay a wage and salary add-on incentive pay benefits profit sharing
c
In step three of the performance appraisal process, "informal performance appraisal" refers to __________________. an informal application process an informal selection process regular feedback on performance regular meetings with a mentor work documentation
c
Kathleen's manager has asked her to attend training on data analysis techniques. However, Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use. It appears that Kathleen's ________ for the training is low. desire motivation self-efficacy willingness determination
c
Larry produced 40 pressed inner fenders out of sheet metal per hour and got paid $24 per hour ($0.60 x 40), but Michelle only produced 30 inner fenders per hour and got paid $18.00 ($0.60 x 30). What type of compensation program are Larry and Michelle working under? Commission Merit pay Straight piece-rate Bonus Pay differential
c
Morgan is working on the compensation package for bank tellers. Bank customers like to see the same faces in the bank when they come in to talk about their money. Therefore, Morgan needs to find a way to reduce turnover among the tellers. Adopting a(n) _________ organizational philosophy on compensation might be a good idea. below-the-market at-the-market pay for longevity wage compression None of the above
c
Paige's organization provides group health insurance. The plan covers "major medical" costs for each employee in any given year that total more than $10,000. Her group health insurance is a ________. fee-for-service plan health maintenance organization high-deductible health plan health savings account service low-deductible health plan
c
The Patient Protection and Affordable Care Act of 2010 mandates that companies with at least ______ employees provide health care coverage or face penalties for not providing health insurance. 15 20 50 75 100
c
The job ranking method of job evaluation simply ranks jobs ___________________. based on education attainment from most- to least-desirable from lowest to highest based on number of job openings based on pay
c
The performance management approach that requires managers to keep a record of specific examples of good/bad performance is the: behaviorally anchored rating scale. graphic rating scale. critical incidents method. ranking method. MBO method.
c
To attract better workers and enhance the organization's employment brand, which philosophy of compensation might an organization chose? Pay secrecy Pay for longevity Above-market pay At-market pay Below-market pay
c
Which entity manages mandatory workers' compensation programs? The federal government Regional governments State governments Municipal governments County governments
c
Which of the following training methods would be most appropriate for teaching technical skills? Interactive Videos Cases Job Rotation Role-playing Behavior Modeling
c
__________ involves combining multiple pay levels into one pay level. Delayering Equity theory Broadbanding Wage compression Pay structure
c
A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory. What kind of behavior shaping was provided here? Positive reinforcement Negative reinforcement Alternative reinforcement Punishment Extinction
d
Acme Global gave its top executives the opportunity to buy Acme Global stock in 5 years at the same price at which the stock is selling today. Acme Global is using a(n) ________ plan. profit sharing stock purchasing employee stock ownership plan stock option exit pay
d
Blake worked 40 hours this week but was paid for 45 hours. Blake is paid under a(n) __________ plan. bonus commission merit pay standard hour exit pay
d
Casey's compensation includes health and dental insurance. This part of her compensation is considered ________. base pay a wage and salary add-on incentive pay benefits profit sharing
d
Cole's performance appraisal describes his actions along a continuum. For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help. It appears Cole is using the ______ method of performance appraisal. ranking management by objectives graphic rating behaviorally anchored rating qualitative ranking
d
FMLA affects companies with __ or more employees within 75 miles of a central location. 15 20 30 50 100
d
FMLA leave, when associated with care of a service member, is allowed for as many as ____ workweeks in a 12-month period. 6 12 18 26 36
d
Han believes that all his employees do a good job. When he gives performance appraisals, he rates everyone as "average" because he thinks that doing a good job is an average rating. In reality, several of Han's employees are excellent and several are below average. It appears Han is making a(n) _________ error in his performance appraisals. recency contrast attributional distributional ranking
d
If we pay our employees for knowledge, skills, and abilities they may never use in the workplace, our overall compensation cost ____________. does not change changes insignificantly goes down goes up None of the above
d
Krista's organization uses a differentiation strategy. To encourage workers to bring knowledge, skills, and abilities to the job that can allow them to analyze problems and come up with creative solutions, Krista might adopt a(n) ________ organizational philosophy on compensation. pay secrecy above-the-market at-the-market competency-based pay profit sharing
d
Paige was working on a graphic design project for her employer when she cut her hand with scissors and needed stitches. Her employer paid for the doctor's visit to get the stitches under _________. Social Security Medicare unemployment insurance worker's compensation None of the above
d
Regular FMLA leave is typically associated with __________ leave? 6 weeks paid 6 weeks unpaid 12 weeks paid 12 weeks unpaid 18 weeks unpaid
d
When Myra was completing a performance appraisal on one of her employees, she rated the employee high on reliability and conscientiousness. The next item on the form was accuracy. Even though the employee was only average on accuracy, Myra gave her a high rating. Myra had just given her a high rating on two other items. It is likely Myra made an error due to _______. bias stereotyping distribution proximity ranking
d
________ is the process of teaching employees the skills necessary to perform a job. Assessment Measurement Development Training Coaching
d
_________-circle rates are those that are lower than the bottom of the pay range. Red Orange Yellow Green Blue
d
__________ refers to a maximum amount of time beyond which the employee will have unfettered access to their retirement funds, both employee contributions and employer contributions. Golden Parachutes Defined Benefit Plan Perquisites Vesting Variable Pay
d
_____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice. Ability Determination Self-efficacy Learning Determination
d
_______________ is a breakdown of communication and/or cooperation between individuals in a group. Social loafing Autonomy Conversion deficit Group infighting Ring effect
d
An employee makes practical jokes on another employee. To stop the jokes, the "victim" employee stops reacting to them. What behavior shaping was provided here? Positive reinforcement Negative reinforcement Alternative reinforcement Punishment Extinction
e
Angelique is paid a flat rate of $2 per pair of pants that she sews at work. Angelique is being paid on a: bonus rate basis merit pay basis differential piece-rate system level piece system straight piece-rate system
e
Jacob's manager asks him to organize a blood drive for the organization. The manager tells Jacob that if he accepts the assignment, he will be awarded Employee of the Month. Jacob has organized blood drives in the past and knows how much work is involved. He does not doubt that his manager can deliver on the promise of the award. However, Jacob has always thought that the award was silly. According to expectancy theory, Jacob is unmotivated to accept the assignment because _________ is lacking. valence instrumentality expectancy significance confidence
a
John reached his sales goal for the first quarter of the year and earned a bonus. What John experienced was __________. positive reinforcement punishment—give a bad consequence punishment—remove reward negative reinforcement alternative reinforcement
a
Jungmin's job as a biomedical engineer involves conducting research on the engineering aspects of the biological systems. Most important are his written reports on his findings. Jungmin's supervisor based Jungmin's performance appraisal on the reports. It is likely that Jungmin's performance appraisal is _________. valid reliable based on mission and objectives feasible negative
a
Laura's organization provides group health insurance that covers a set percentage of fees for medical services such as doctors or in-patient care. It allows her to go to any doctor or provider. Her group health insurance is a ________. fee-for-service plan health maintenance organization preferred provider organization health savings account service Family Medical Leave
a
Learning gives us ________________ that an individual has learned something because they changed the way they act. visible evidence tactile exposure application precedence determination
a
Meghan's organization offers several sets of benefits. One set would appeal to young single employees because it provides more paid time off for personal activities and no reimbursements for child care expenses. Another set would likely appeal to parents with young children because it does provide child care reimbursements and other benefits important to parents, such as life insurance. Meghan's organization is offering a _______ flexible benefits plan. modular core-plus full-choice defined benefit low-deductible plan
a
"Coming to Appointments: 30 minutes early, 15 minutes early, 5 minutes early, on time, 5 minutes late, 15 minutes late, never arrive." This scale would most likely be associated with what performance appraisal method? BARS Organic behavior scale Checklist Critical incident scale MBO
a
A routine component of executive compensation, common "perks" include all of the following except: stock options. use of company cars and aircraft. home security systems. club memberships. tax planning assistance
a
After training, Anthony completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree. Anthony completed a(n) _________ assessment of training. reaction learning behavior results alternative
a
Alex is unsure he will be successful in the upcoming management training program. He thinks he might not have the right educational and experiential background to do well in the training. Alex is demonstrating _____________. low self-efficacy high self-efficacy low self-esteem high self-esteem willingness
a
Alexander's organization offers flexible benefits. The plan has five packages from which Alexander can choose. His organization is offering a _______ flexible benefit plan. modular core-plus full-choice defined benefit low-deductible plan
a
Colton's salary is $40,000 per year. This part of his compensation is considered ________. base pay wage and salary add-on incentive pay benefits profit sharing
a
During his performance appraisal, Julian mentioned that he was having difficulty keeping client records up to date because the computer system was antiquated. As a result, the department decided to replace both the software and hardware in Julian's department. As a result, Julian's department's performance increased. This is an example of the _______ reason for conducting performance appraisals. communication decision making motivation ranking punishing
a
In performance appraisals, ________ means that a specific form provides enough information for everyone to understand what level of performance has been achieved by a particular employee within a well-identified job. specific feasible valid acceptable negative
a
Jacob sat down with his supervisor at the beginning of the quarter and set a goal to reduce defects on the assembly line from 5% to 2%. If he achieves this goal by the end of the quarter, he will receive a ________ of $4,000. bonus commissions merit pay piecework exit pay
a
Five people will get a scholarship today. Four good and one average person interviewed in the morning. Four bad and one average person interviewed in the afternoon. The four good people in the morning got the scholarship, and because the average person in the afternoon looked so good compared to the bad people in the afternoon, that person got the scholarship in spite of being identical to the average person in the morning. What performance appraisal error is demonstrated here? Attribution error Primacy error Proximity error Similarity error Contrast error
e
If unemployment is high and it is easy to find replacement workers, which philosophy of compensation might an organization chose? Pay for performance Pay for longevity Above-market pay At-market pay Below-market pay
e
Social Security includes all the following EXCEPT: retirement disability benefits Medicare survivor benefits workers' compensation
e
The link between individual employee actions and the incentives paid to them is most difficult to establish in which type of incentive plan? Bonus Commission Merit pay Piece-rate Profit sharing
e
Which of the following types of paid time off is mandatory for U.S. employers? Paid federal holidays Paid annual leave Paid sick leave Paid personal leave There are no mandatory paid time off requirements for companies in the U.S.
e
