HRPO 106 Week 8 Reading Assignment

Which of the following are basic elements that are typically shared by employee assistance programs?

Employees are trained on how to make self-referrals when necessary. Supervisors are trained on how to refer employees. Programs are identified in official documents such as employee handbooks.

What legislation, passed in 1935, ensured that collective bargaining would be the favored method to resolve conflict between managers and workers?

National Labor Relations Act (NLRA)

Which of the following best exemplifies an employee going through the progression of withdrawal?

Naveed has started missing a lot of work and is not as productive as he once was.

Employees who see their job as a ______ are more likely see their work as meaningful.

calling

When people are energized in their work not only for their own benefit but also because it helps other people, they are exhibiting

prosocial motivation

Employees with a strong organizational commitment are more likely to

put forth effort

Which of the following can result when a supportive leader responds appropriately to an employee voicing his or her dissatisfaction?

reduced turnover organizational improvements

Absenteeism is particularly costly for

very small companies

Which of the following statements are true of job satisfaction?

Different employees have different values that inform their job satisfaction. It is largely a function of perception. It is a function of values.

Which of the following statements regarding the progression of withdrawal theory is not accurate?

Dissatisfied employees may begin to work harder and take on additional tasks.

Which of the following statements are accurate concerning the use of employee survey-feedback?

Exit interviews with departing employees provide valuable information concerning issues related to retention. Using a systematic survey approach allows the organization to identify differences between units and benchmark best practices.

What are the two questions that are asked when people decide to join a union?

Is there a mismatch between employment circumstances and expectations? Is union membership the most effective means of change?

The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the:

Job Descriptive Index (JDI).

Of the six key principles that determine whether people perceive procedures as being fair, which of the following are the two most critical features?

Lack of bias Informational accuracy

Unfair labor practices by employers are identified and spelled out in which section of the NLRA?

Section 8

Evidence indicates that there is a strong positive relationship between task complexity and job satisfaction. What does this mean?

The more complex the task, the more satisfied the worker is.

Katya and Stan are both executive assistants. Katya makes $50,000 per year in salary. She thinks this is a competitive rate and is happy with her salary. Stan makes $85,000 per year in salary but feels he is underpaid. His friends who have similar positions earn more than $100,000 per year. Which of the following statements about Katya and Stan is true?

They have different frames of reference.

Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures?

They should be taken only after being clearly documented. They should be taken in steps of increasing magnitude.

Which of the following are common among individuals who are high in negative affectivity?

They tend to persist in their negative attitudes. They report higher levels of aversive mood states. They focus extensively on negative things.

True or false: For many employees, their actual salary is less important than how their salary compares to that of other people doing similar work.

True

True or false: The National Labor Relations Act (NLRA), when passed in 1935, did not spell out any unfair labor practices by labor unions.

True

Besides quitting, another way to physically withdraw from work is to be

absent

Of the following, which are basic strategies used by management to avoid unionization?

actively oppose unionization of workforce pay employees equitably

Using the method known as ______, disputes are resolved within an organization instead of within the legal system.

alternative dispute resolution

Which of the following are among the four stages often used in alternative dispute resolution?

arbitration mediation open-door policy

When a supervisor seems to care about a worker as a person, the worker is more likely to

be satisfied work longer hours

When considering union membership, people question if there is a gap between actual compensation and what they

believe they should receive

Exit surveys of high-performing employees indicate that ______ was the reason for more than 70% of those who left their jobs for new employers.

better pay

The two primary groups that affect job satisfaction are

co-workers supervisors

Traditionally, an employer or employee could end a work relationship at any point, without a specified

contract

Identify the jobs that rate low in terms of fatal accidents but rate higher in nonfatal accidents.

convenience stores long-haul trucking industry

Which of the following characteristics make a procedure for terminating employees more acceptable to the terminated employees? (Select all that apply.)

correctable consistent representative

Which of the following are unfair employer labor practices identified in the NLRA?

discriminating against workers who are union members impeding the creation of a labor union refusing to bargain collectively with certain unions

Which of the following are the central components of an effective discipline program?

documentation progressive punitive measures

Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as

employee assistance programs

Programs that try to prevent health-related issues within an organization are known as

employee wellness programs

Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?

employment-at-will doctrine

Labor unions were designed to

equalize the bargaining power of workers and management

Which of the following are reasons management might discourage unionization of its workforce?

fear of being forced to increase employee compensation production disruptions if workers strike

The standard point that is used to compare other points and provides meaning is known as a(n)

frame of reference

Interactional justice deals with ______.

how outcomes are implemented

Which of following benefits can result from job rotation?

increase work complexity for employees provide valuable cross-training in jobs spread out the dissatisfying aspects of a job

Labor unions' greatest positive contribution to society is

institutionalizing industrial conflict resolution

What is the concept of justice that refers to the interpersonal nature of how outcomes are implemented called?

interactional justice

Employee turnover that is initiated by the organization is known as

involuntary turnover

Which of the following are typical examples of services offered to displaced employees through outplacement counseling programs?

job interview training job search support networking opportunities

DaShawn works for an athletic sportswear company. He exclusively dresses in his company's clothing, and he gives his company's gear away as gifts. DaShawn talks a lot about his job. DaShawn has a high degree of

job involvement

The degree to which individuals identify themselves with their jobs is known as

job involvement

The process of systematically moving an individual from one job to another over time is known as

job rotation

One major goal of a labor union in negotiations is bargaining effectiveness, which provides the union the power and influence to accomplish which of the following?

make the voices of the employees heard effect changes in the workplace

At which stage of alternative dispute resolution does a third party from outside the organization hear the case and try to help the parties arrive at a settlement through a non-binding process?

mediation

Standardized and systematic methods for disciplining and discharging employees is necessary, in large part, to

minimize financial and personal risk

Employee survey research should be a prominent part of any human resource strategy because it allows organizations to do which of the following?

monitor trends over time preempt issues of voluntary turnover

The dispositional dimension that reflects pervasive individual differences in satisfaction with life is known as

negative affectivity

A written agreement that forbids an employee from seeking a new job in the same industry if the employee leaves the company is called a

noncompete clause

The first stage in alternative dispute resolution is

open-door policy

The degree to which an employee identifies with the employer and is willing to put forth effort on its behalf is known as

organizational commitment

Valeska learns that her position might be eliminated. She knows that others in her department are not at risk. Valeska is upset about this and doesn't think the situation is just. Valeska's feelings about the situation are known as

outcome fairness

Which type of justice focuses primarily on ends, as opposed to means?

outcome justice

Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as

outplacement counseling

In the case of voluntary turnover, the employer would typically

prefer to keep the employee

In order to minimize the risk of litigation, employers often hire _______ to collect evidence against employees before they terminate them.

private investigators

Employee wellness programs feature which of the following characteristics? (Select all that apply.)

proactive preemptive

According to the theory of ______, employees withdraw from a position gradually, in stages.

progression of withdrawal

Which of the following are affected by the safety of working conditions?

retention competitive advantage employee satisfaction

The positive or pleasurable feeling resulting from the perception that one's job fulfills or allows fulfillment of important job values is known as job

satisfaction

When measuring job satisfaction, most organizations will rely on

self-reports

When an organization introduces and utilizes forced distribution rating systems, it results in

significant improvement gains

As an organization develops a strong reputation, the risk of external forces

targeting employees for recruitment increases

According to the overall model of the job dissatisfaction-job withdrawal process, which of the following are potential causes of job dissatisfaction?

tasks and roles personal disposition pay and benefits

Which of the following is an important component of bargaining power for a union?

the ability to strike

The best predictor of job dissatisfaction is

the nature of the task itself

Which of the following employee rights were protected in Section 7 of the National Labor Relations Act (NLRA)?

the right to bargain collectively the right to join a labor union

Which of the following are examples of union unfair labor practices as defined by the 1947 Taft-Hartley Act?

threatening employees with physical violence to coerce them to join the union picketing in a way that prevents nonstriking workers from entering company premises

The average cost to a company of turning over a skilled job is more than 200% of the cost of one year's salary for that role and is attributable to

training a new employee higher error rates learning curve losses

Juanita decided to leave the company where she was employed. Her decision is an example of ______ turnover.

voluntary

Which of the following are considered protected groups in wrongful discharge cases? (Select all that apply.)

whistle-blowers racial minorities older workers

Employees who are often dissatisfied with some aspect of their work life but are unable to initiate internal changes often resort to______, which makes their grievances public.

whistle-blowing

Typically, involuntary turnover occurs among employees

who would prefer to remain with the company

A suit generally attempting to show that discharge from employment was either in violation of an implied contract or covenant, or that it violated some public policy is called a(n)

wrongful discharge