HRTM test 3
A "Level" refers to separating programs into different genres. Select one: True False
'False'.
A "track" refers to the skill level the program is designed for. Select one: True False
'False'.
Catered food and beverage generates the major share of hotel revenue, so this is often the biggest concern to hotels. Select one: True False
'False'.
E-blasts should be used as often as possible to as many users as possible to saturate the market. Select one: True False
'False'.
It is acceptable to sign a contract in which major items are left to future negotiations. Select one: True False
'False'.
Parol evidence means evidence of written agreement. Select one: True False
'False'.
Program planning, especially for association meetings, needs to begin only weeks before the actual event. Select one: True False
'False'.
Social media and mobile devices have become a distraction in events and event management and are not useful. Select one: True False
'False'.
Greenwashing begin
1960
The best event websites integrate a ________ strategy. Select one: A. One-way B. Two-way C. Three-way D. Four-way
2
An example of a MEEC industry portal is: Select one: A. Corbin Ball's website B. Techsytalk C. Corbin Ball's website and Techsytalk D. None of these
Corbin Ball's website and Techsytalk
What often needs to be done to floors before an event? Select one: A. Waxed with water repellant B. Covered with wood planks C. Covered with plastic D. Covered with newspaper
Covered with plastic
Due to the similarities of purpose, culture, and business, influences have created the same models for meetings and exhibitions in various parts of the world. Select one: True False
False
In other countries besides the United States, associations play a major role in the organization and sponsorships of trade fairs. Select one: True False
False
Incentive travel has long been a component of the Chinese tourism industry. Select one: True False
False
It is preferable to list the name of the hotel as contracting party (for example, "New Orleans Acme Hotel") rather than the parent organization (for example, "Acme Hotels Limited"). Select one: True False
False
Round tables are sometimes used for meetings, but are utilized most often for food functions. Select one: True False
False
The A/V provider is always in-house. Select one: True False
False
The ICCA is the local American organization that fosters global cooperation with other countries around the world. Select one: True False
False
The ISO 20121 and ASTM / APEX are basically the only eco-friendly, third-party "green" certifications. Select one: True False
False
The stages of risk management are: Preparedness, mitigation, risk, recovery. Select one: True False
False
The terms "going green" and "sustainability" are often used interchangeably and have identical meanings. Select one: True False
False
The EIC has created a standardized format for this document. Select one: A. The RFP B. The CV C. The CVB D. The Estimate
The RFP
The Guarantee is the term used to refer to the contracted number of meals or items that the organization will pay for, regardless of attendance. Select one: True False
True
The SMART approach of writing effective meeting goals stands for Specific, Measurable, Achievable, Relevant, and Time. Select one: True False
True
The first thing a planner needs to determine is (1) Who is the group? and (2) Why are they here? Select one: True False
True
Program planning, especially for association meetings, begins months or years before the actual event. Select one: True Fals
false
eblast should be used as possbible
false
in general it is uncertain that the green movement will continue to be a factor in the near future
false
virtual tools can replace site
false
Expenses incurred regardless of the number of attendees are called? Select one: A. Variable costs B. Indirect costs C. Fixed costs D. Hidden costs
fixed
According to experts quoted in the text: Select one: A. "It's a buyer's market and buyers appear to want green." B. "It's a seller's market and sellers are a tough sell for green." C. "It's a tough recession market and green is a tough sell." D. "It's a buyer's market and buyers do not want to go green
"It's a buyer's market and buyers appear to want green."
The "Green Movement" was first started in the late 1940s with environmentalists advocating sustainable management resources and the protection of natural resources after the devastation of World War II. Select one: True False
'False'.
The site selection process can before meeting objectives are developed to get an early start. Select one: True False
'False'.
The text advises that a good negotiation tactic is to always be the first one to make an offer. Select one: True False
'False'.
Today, virtual tools can effectively replace actual site visits. Select one: True False
'False'.
Traditionally the MEEC industry in South Africa is concentrated around industrial meetings. Select one: True False
'False'.
A plenary session is primarily used as a venue to communicate with all conference attendees at one time in one location. Select one: True
'True'.
A valid written contract must contain the identities of the parties, an identification or recitation of the subject matter and terms of agreement, and a statement of consideration. Select one: True False
'True'.
ARS stands for Audience Response Systems, which have gained in popularity as costs have dropped. Select one: True False
'True'.
According to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors. Select one: True False
'True'.
Five of the world's top international trade fairs and exhibitions are held in Germany. Select one: True False
'True'.
For many years, trade shows and exhibits have used Lead Retrieval Systems to help capture customer information. Select one: True False
'True'.
Many hoteliers, particularly those who have been in the industry for many years, sum up meeting negotiations with this simple maxim: "Dates, Rates and Space - You Can Only Have Two." Select one: True False
'True'.
One of the first online tools to develop for the MEEC industry was online RFP's in the mid to late 1990's. Select one: True False
'True'.
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. Select one: True False
'True'.
Planners need to think about internet bandwidth during negotiations with hotels. Select one: True False
'True'.
Power charges are not based on consumption, but rather on the maximum amount of power deliverable at any one time. Select one: True False
'True'.
The growth of the European Union and the Euro and the removal of trade barriers and tariffs have helped the European trade fair and exhibition industry to grow. Select one: True False
'True'.
The text gives the advice not to accept something just because it is preprinted on the contract or the proposal is given to you by the other party. Select one: True False
'True'.
The text gives the advice to never sign a contract in which major items like room rates are left to future negotiation. Select one: True False
'True'.
Today, Europe is the focal point of international trade fairs and exhibitions. Select one: True False
'True'.
Trade fairs and exhibitions in the Middle East are concentrated in Dubai and Abu Dhabi in the United Arab Emirates. Select one: True False
'True'.
How many people can be accommodated at a six-foot round? Select one: A. 8 to 10 B. 10 to 12 C. 6 to 8 D. over 12
: 8 to 10
Which of the following is not an example of Experiential CSR? Select one: A. Stop Hunger Now B. American Red Cross C. Clean The World D. All of these are examples of Experiential CSR.
: All of these are examples of Experiential CSR.
Which of the following is not a fixed cost? Select one: A. The cost of meeting room rental B. The cost of audio/visual equipment C. The cost of the banquet room for the plenary session D. Copies of the agenda or program
: Copies of the agenda or program
CSR stands for: Select one: A. Corporate Sustainability Reports B. Carbon Sustainability Reports C. Corporate Social Responsibility D. Community Standards Reporting
: Corporate Social Responsibility What two organizations have developed the nine standards for sustainable meetings and events? Select one: A. PETA and APEX B. CIA and FDA C. EPA and GMIC D. FBI and FDA EPA and GMIC
What are trips that are no- or low-cost for the meeting / event professional to personally review sites for their suitability for a meeting or event? Select one: A. Fam trip B. CVB trip C. DMO trip D. Glam trip
: Fam trip
What is the world's largest exhibition site? Select one: A. Hannover Fairgrounds B. McCormick Place C. Ming Palace D. Jacob Javits Center
: Hannover Fairgrounds
Which of these is not an example of a behavioral communication strategy? Select one: A. Working Practices B. Role Modeling C. Social Networking D. Memo
: Memo
What is a needs analysis? Select one: A. Method of determining expectations for a particular meeting B. Method objectives for a particular meeting C. Both Method of determining expectations for a particular meeting and Method objectives for a particular meeting D. Neither Method of determining expectations for a particular meeting nor Method objectives for a particular meeting
: Method of determining expectations for a particular meeting
PCO stands for: Select one: A. Professional Congress Organizer B. Practical Conference Organizer C. Protocol Convention Organization D. Professional Control Organization
: Professional Congress Organizer
UFI stands for: Select one: A. United Fair Institution B. Union of Fair Income C. Union des Foires Internationales D. None of these
: Union des Foires Internationales
Who of the following should not be required to be present for event rehearsals? Select one: A. the owner B. the speaker / performer C. the planner D. the facility manager
: the owner
The text recommends what time frame for holding a pre-convention (or pre-con) meeting? Select one: A. One week before the event B. A day or two before the event C. Three or four days before the event D. One month before the event
A day or two before the event
What is a needs analysis? Select one: A. Method of determining expectations for a particular meeting B. Method objectives for a particular meeting C. Both Method of determining expectations for a particular meeting and Method objectives for a particular meeting D. Neither Method of determining expectations for a particular meeting nor Method objectives for a particular meeting
A. Method of determining expectations for a particular meeting
This organization represents a global network of more than 175 convention centers in 57 countries. Select one: A. PCO B. AIPC C. MITT D. EP
AIPC
This organization represents a global network of more than 175 convention centers in 57 countries. Select one: A. PCO B. AIPC C. MITT D. EPA
AIPC
All of the following are identified by the text as small steps to go green except: Select one: A. Switching from bottled water to pitchers of water B. Reducing the amount of printed materials C. Reusing name badge holders D. All of these
ALL
In the Middle East, trade fairs and exhibitions are most common in: Select one: A. Cairo and Tel Aviv B. Abu Dhabi and Dubai C. Khatar and Kabul D. None of these
Abu Dhabi and Dubai
In general all risk falls into four categories. Which of the following is not one of those categories? Select one: A. Contractual risk B. Operational risk C. Acceptable risk D. Act of God
Acceptable risk
APEX stands for: Select one: A. Attendees Privacy Settings B. Audience Personal Exchange C. Accepted Practices Exchange D. Attendance Examples
Accepted Practices ex
When should the site selection process begin? Select one: A. After the meeting objectives are developed B. After the meeting planner is chosen C. Before any other activity is allowed to begin D. Before the objectives are developed
After the meeting ob are developed
When should the site selection process begin? Select one: A. After the meeting objectives are developed B. After the meeting planner is chosen C. Before any other activity is allowed to begin D. Before the objectives are developed
After the meeting objectives are developed
Ninety percent of an event's carbon footprint comes from: Select one: A. Food waste B. Air conditioning C. Air travel D. Power consumption
Air travel
All of the following are ways that technology has impacted convention centers except: Select one: A. Using the Internet for marketing B. Online registration C. The development of portable electronic storage devices D. All have impacted convention centers.
All have impacted convention centers.
A valid, written contract must contain which of the following? Select one: A. A statement of consideration B. Identification or recitation of the subject matter C. Identity of the parties D. All of these
All of these
According to the text, examples of the opportunities to reduce, reuse, and recycle include: Select one: A. Adding recycle bins B. Collecting name badges C. Using real china for meals D. All of these
All of these
Podcasts are audio files that can be played back on: Select one: A. MP3 players B. Personal computers C. Mobile devices such as the iPod D. All of these
All of these
Which of the following is an example of how American trade show managers can learn from their European colleagues? Select one: A. Excellence of infrastructure B. Logistics C. Support organizations D. All of these
All of these
Which of the following should be considered in the calculations for bandwidth needed at a conference? Select one: A. E-mail kiosks B. Web conferencing C. Message centers D. All of these
All of these
Which of these words should be avoided because it sounds acceptable, but is not specific? Select one: A. Reasonable B. Anticipated C. Projected D. All of thes
All of these
Which of these words should be avoided because it sounds acceptable, but is not specific? Select one: A. Reasonable B. Anticipated C. Projected D. All of these
All of these Comprehensive General Liability (CGL) policies are the business equivalent of a homeowner's policy that protects the organization against personal injury claims and loss. Select one: True False True
Which of the following is a variable cost? Select one: A. Food and beverage B. Gift bags C. Name badges D. All of these are variable cost
All of these are variable cost
Which of these tools is not a type of e-marketing? Select one: A. E-blasts B. Blogging C. Podcasting D. An RFDI
An RFDI
Match each stage of Risk Management with its definition / explanation. Preparedness
Answer 1 The exhibition organizer assesses and analyzes the possible risks during this stage Mitigation Answer 2 Part of this phase is creating and implementing contingency plans. Response Answer 3 The tricky part of this stage is figuring out both when to respond and how. Recovery Answer 4 Dealing with a risk that results in loss or harm causing damages to property, people, or reputation, Preparedness → The exhibition organizer assesses and analyzes the possible risks during this stage, Mitigation → Part of this phase is creating and implementing contingency plans., Response → The tricky part of this stage is figuring out both when to respond and how., Recovery → Dealing with a risk that results in loss or harm causing damages to property, people, or reputation,
When do the negotiations between the meeting planner and the sales department of a facility begin? Select one: A. Once the planner reviews the RFP B. After the planner has conducted site visits C. As soon as the planner receives a written bid from the facility D. After Once the planner reviews the RFP and After the planner has conducted site visits have taken place
As soon as the planner receives a written bid from the facility
Which of the following is not considered indirect cost? Select one: A. Overhead cost B. Organizational cost not related to the meeting C. Attendee-related cost D. Administrative cos
Attendee
Another name for performance or slippage clauses in a contract is: Select one: A. Force Majeure clause B. Parol clause C. Attrition clause D. Sanity clause
Attrition clause
Another name for performance or slippage clauses in a contract is: Select one: A. Force Majeure clause B. Parol clause C. Attrition clause D. Sanity clause
Attrition clause
technology used to poll attendees
Audience response
________ is translated in Germany as "Consumer Show." Select one: A. Messe B. Ausstellung C. Placce D. GMBH
Ausstellung
Ancillary activities: Select one: A. Are the most important activities of the event B. Should not be more attractive than the program C. Should be more attractive than the program to attract spouses of attendees D. Should be discouraged
B
BEO
Banquet Event Order
BEO stands for: Select one: A. Beverage Extra Order B. Banquet Event Order C. Beverage Employee Option D. Banquet Electronic Option
Banquet Event Order
Which of the following should take place before the RFP? Select one: A. Meeting objectives are clearly defined. B. The basic location and logistics are drafted. C. Both Meeting objectives are clearly defined and The basic location and logistics are drafted D. Neither Meeting objectives are clearly defined nor The basic location and logistics are drafted Feedback
Both Meeting objectives are clearly defined and The basic location and logistics are drafted
Attrition clauses are also called: Select one: A. Performance clauses B. Slippage clauses C. Both Performance clauses and Slippage clauses D. Sanity clauses
Both Performance clauses and Slippage clauses
Who are the only entities that should have signing authority for cost control? Select one: A. The CEO B. The Meeting Planning staff C. The CEO and The Meeting Planning staff D. The President and CFO
CEO and Meeting planning
The organization that requires the full disclosure of any health hazards linked to chemicals used in household products: Select one: A. CPSC B. FDA C. EPA D. APEX
CPSC
The measure of the impact human activities have on the environment due to the release of greenhouse gases is called: Select one: A. Carbon footprint B. Greenwashing C. Sustainability D. Going green
Carbon footprint
The second largest business travel market in the world is which country's? Select one: A. China B. United States C. Russia D. Germany
China
Which country is currently expanding and becoming more important to the MEEC industry? Select one: A. Japan B. The United States C. China D. South Africa
China
CAD stands for: Select one: A. Computer Aided Design B. Convention Assisted Design C. Conference Annual Design D. Computerized Annual Delivery
Computer Aided Design
The trade fair industry has its roots in which region? Select one: A. Asia B. China C. Europe D. North America
Europe
An important issue raised by the rise of online registration for events is: Select one: A. The unexpected added expense B. Anonymity C. Integration of data D. Both The unexpected added expense and Integration of data
D. Both The unexpected added expense and Integration of data
Which of these is not a Global Commercial Exhibition Organizing Company? Select one: A. UFI B. UBM C. AIPC D. DMC
DMC
Which of the following is not a suggestion by the text of an opportunity to go green? Select one: A. Decorate with reusable plastic flowers and plants B. Decorate with local flowers and plants C. Eat local fruits and vegetables D. Choose a local destinatio
Decorate with reusable plastic
A DMC stands for: Select one: A. Data Management Corporation B. Destination Meeting Company C. Document Monitoring Capacity D. Destination Management Company
Destination Management Company
What two organizations have developed the nine standards for sustainable meetings and events? Select one: A. PETA and APEX B. CIA and FDA C. EPA and GMIC D. FBI and FD
EPA adn
ESG stands for: Select one: A. Evaluation Simulation Guide B. Event Specification Guide C. Extra Schedule Guide D. None of these
Event Specification Guide
What is usually negotiable in a hotel contract? Select one: A. Limo services B. Audiovisual rates C. Nothing — rates are pre-set D. Everything is negotiable
Everything is negotiable
What is parol evidence? Select one: A. Evidence of an oral agreement B. Evidence that is inadmissible in court C. Evidence that is circumstantial D. Evidence that is essential to the contract or case
Evidence of an oral agreement
For many event professionals, Facebook, and not Twitter is the essential conference social tool. Select one: True Fals
Fals
ARS systems are still very expensive for planners to implement. Select one: True False
False
An auditorium style room setup is best for attendees to take tests, notes, or interact with other attendees. Select one: True Fals
False
Catered food and beverage generates the major share of hotel revenue, so this is often the biggest concern to hotels. Select one: True False
False
The text recommends that even with the reduction of paper use with electronic documents, there is still a strong need to produce printed materials. Select one: True Fals
False
ISO 20121 and ASTM / APEX are designed to work independently, not in collaboration with one another. Select one: True False
False'.
It is preferable to list the name of the hotel as contracting party (for example, "New Orleans Acme Hotel") rather than the parent organization (for example, "Acme Hotels Limited"). Select one: True False
False'.
Walkie Talkies are not mentioned in this chapter, because they are now an obsolete technology. Select one: True False
False'.
A provision that permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party is called a: Select one: A. Sanity clause B. Force Majeure clause C. Parol clause D. Attrition clause
Force Majeure clause
A provision that permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party is called aNo: Select one: A. Sanity clause B. Force Majeure clause C. Parol clause D. Attrition clause
Force Majeure clause
A phrase referring to individual action that a person (or company) can consciously take to curb harmful effects on the environment through consumer habits, behavior, and lifestyle is: Select one: A. Carbon footprint B. Greenwashing C. Sustainability D. Going green
Going green
What is considered the global community for the world's meeting industry? Select one: A. PCO B. WTCA C. ICCA D. EPA
ICCA
What is considered the global community for the world's meeting industry? Select one: A. PCO B. WTCA C. ICCA D. EPA
ICCA
The Federal Copyright Act states that when music is "performed," royalties must be given to those who own the copyright of that music. The exception to this rule is: Select one: A. If the music is performed by a live orchestra B. If the music is over 25 years old C. If the music is being played over a single home-style radio or TV D. If the music is significantly arranged differently
If the music is being played over a single home-style radio or TV
Which of these is not an example of a visual communication strategy? Select one: A. Videos B. Instruction C. Models D. Posters
Instruction
In Japan you present your business card: Select one: A. After dinner B. With a handshake C. Japanese side up D. Before dinner
Japanese side up
Japan business card
Japanese side up
What is the first step in a needs analysis? Select one: A. Know where the meeting will be held B. Know who your attendees are C. Know the budget for the meeting D. Know the topics for the sessions
Know who your attendees are
A technology that has been used to capture customer information at events is: Select one: A. VOIP B. Spyware C. Lead Retrieval System D. None of thes
Lead retr
SO 20121 was created to coincide with what event? Select one: A. The 2012 US Presidential election B. The 2012 Super Bowl C. The 2012 London Olympics D. The 2012 Tour de France
London
General Session → primarily used as a venue to communicate with all conference attendees at one time in one location., Plenary Session → another name general session, Concurrent Session → a professional development or career enhancement format, Workshop Session → a more intimate session that offers a more interactive learning experience in smaller groups, Breakout Session → basically another name for a Workshop Session, Roundtable Discussion Group → small interactive sessions Poster Session → a more intimate academic or medical conferences
Match the program type
twitter; essential Curatoin: paper.li Face: visual Youtube: collsion media Linkedin-babyboomers Google: google handout Instagrma: combines visual
Match the type of social media used in the MEEC industry
Which of the following is not a SMART objective? Select one: A. Specific B. Time C. Meaningful D. Relevant
Meaningful
Program planning for associations usually begins: Select one: A. A few weeks to a month before the event B. Months and sometimes years before the event C. Once a site has been chosen D. None of these
Months and sometimes
Select one: A. Near Field Communication B. New Fangled Conference C. Not For Communication D. New Force Convention
Near Field Communication
The process by which a meeting planner and a hotel representative (or another supplier) reach an agreement on the terms and conditions that will govern their relationship before, during, and after an event is called: Select one: A. Negotiation B. Risk Management C. Recovery D. Preparedness
Negotiation
Which of these is not a recommendation of the text concerning news releases? Select one: A. Think like a reporter B. Include the "who, what, when, where, and why" C. News releases are not recommended they are not effective for meetings D. Write persuasively, but do not lie Feedback
News releases are not recommended hey are not effective for meetings
Which of the following is not one of the "Triple Bottom Lines": Select one: A. Prediction B. Profit C. Planet D. People
PRediciotn
Another name for evidence of an oral agreement is: Select one: A. Attrition evidence B. Parol evidence C. Majeure evidence D. Pickup evidence
Parol evidence
The so-called "triple bottom line" of reasons to go green is called: Select one: A. Recycle, reuse, and restoration B. People, planet, and profit C. Water, waste, and wishes D. Paper, people, and privacy
People, planet, and profit
An example of a carbon offset program is: Select one: A. Buying carbon B. Planting trees C. APEX D. None of these
Planting trees
What type of ceiling does the text identify as a production rigger's worst nightmare? Select one: A. Acoustic B. Plaster C. Steel D. Cork
Plaster
Which of the following is not a part of the ESG document? Select one: A. The preamble B. The narrative C. The function schedules D. The function set up orders
Preamble
Which is NOT one of the three parts of the ESG? Select one: A. Prologue B. Narrative C. Function Schedules D. Function Set-up Orders
Prologue
Which of these tools is not a type of e-marketing? Select one: A. E-blasts B. Blogging C. Podcasting D. An RFDI
RFDI
The technology used in interactive nametags is called? Select one: A. CAD B. APEX C. RFID D. VOID
RFID
The EIC has created a standardized format for this document. Select one: A. The RFP B. The CV C. The CVB D. The Estimate
RFP
RFID stands for: Select one: A. Radio Frequency Identification Device B. Radio Frequency Internet Device C. Registration From Internet Device D. Registration Frequency Identification Device
Radio Frequency Identification Device
Match each type of equipment used in producing a meeting with its description
Smartphone:the primary piece of communication ,PA System → usually hard wired and not affected by battery drain, Walkie Talkie → two-way communication Desktop Publishing Software → an example is Microsoft Office Suites Web Storage → also referred to as "cloud computing"
In many parts of the world an exhibit is called a: Select one: A. Stand B. Kongress C. Messe D. carnet
Stand
According to a national survey, for typical hotels, occupancy is lowest on what night? Select one: A. Wednesday B. Sunday C. Saturday D. Friday
Sunday
Match the particular term with its description / definition.
Sustainability → Development which meets the needs of the present without compromising Carbon Offset → Meant to reduce the carbon dioxide or greenhouse gasses produced when we travel., ISO 20121 → An international management system d MeetGreen → Developed a calculator Greenwashing → Any misrepresentation by a company that leads the consumer to believe its policies and products are environmentally responsible, when its claims are false or misleading or cannot be verified., Triple Bottom Line → Answers the question "Why go green?", Oracle → Provides jobs at the annual Open World Conference.
Which two cities have been the backbone of Asian trade fairs and exhibitions? Select one: A. Tokyo and Seoul B. Shanghai and Beijing C. Taiwan and Singapore D. Ho Chi Minh City and Bangkok
Taiwan and Singapore
When should information about the next year's meeting be ready to go live online? Select one: A. At most six months after the meeting B. At most one month after the meeting C. At most one week after the meeting D. The day this year's meeting concludes
The day this year's meeting concludes
The Americans with Disabilities Act applies to all of the following except: Select one: A. People in wheelchairs B. The visually impaired C. The elderly D. People with food intake restrictions
The elderly
Which of the following does not need to be contained in a valid written contract? Select one: A. An identification or recitation of the subject matter B. The identities of the parties C. The mailing addresses of the parties D. A statement of consideration
The mailing addresses of the parties
ARS stands for Audience Response Systems, which have gained in popularity as costs have dropped. Select one: True False
True
Which of the following is not a part of a fam-trip? Select one: A. They are low or no cost for the planner. B. The hotel or facility showcases its property for the planner. C. The planner's association or company is legally obligated for the expenses. D. The trip may be arranged by the local CVB.
The planner's association or company is legally obligated for the expenses.
Match each of the following cultural standards with the country or culture it applies to
The traditional greeting here is a bow. → China, When giving gifts here, do not give away knives → Switzerland, If a person from here gives you a gift, do not throw away the wrapping or tear it up
Which of these is NOT an example of an event app? Select one: A. Quickmobile B. Event Mobi C. Double Dutch D. These are all event apps.
These are all event apps.
Which of these is not an example of a written communication strategy? Select one: A. Training B. Email C. Reports D. Letters
Training
Attrition clauses (sometimes referred to as performance or slippage clauses) provide for the payment of damages to the hotel when a meeting organizer fails to fully utilize the room block specified in the contract. Select one: True False
True
In most Arabic countries the left hand is considered dirty, so do not eat or accept anything with this hand. Select one: True False
True
The process of evaluating a meeting should begin in the early stages of meeting planning. Select one: True False
True
Today, Europe is the focal point of international trade fairs and exhibitions. Select one: True False
True
VoIp is the term..
True
A future trend of green meetings will be that many national governments will likely demand that meetings and events they organize and sponsor incorporate "green elements" and that these elements are measurable. Select one: True False
True'.
A needs analysis is a method of determining the expectations for a particular meeting. Select one: True False
True'.
CSR stands for Corporate Social Responsibility. Select one: True False
True'.
Corporate Social Responsibility refers to a widespread approach where organizations consider the long-term interest of the communities in which they operate and take responsibility for the impact of their actions on employees, customers / members, the community, and the environment. Select one: True False
True'.
For an offer to be accepted, the acceptance must be unequivocal and in the same terms as the offer. Select one: True False
True'.
The first thing a planner needs to determine is (1) Who is the group? and (2) Why are they here? Select one: True False
True'.
The process of evaluating a meeting should begin in the early stages of meeting planning. Select one: True False
True'.
VOIP stands for: Select one: A. Volume Online Internet Protocol B. Voice Over Internet Production C. Voice Over Internet Protocol D. Voice Online Internet Production
Voice Over Internet Protocol
The text recommends what time frame for answering inquiries and follow-ups? Select one: A. Within 12 hours B. Within 24 hours C. Within 36 hours D. Within 48 hours
Within 24 hours
When do the negotiations between the meeting planner and the sales department of a facility begin? Select one: A. Once the planner reviews the RFP B. After the planner has conducted site visits C. As soon as the planner receives a written bid from the facility D. After Once the planner reviews the RFP and After the planner has conducted site visits have taken plac
as soon as the planner
What is the first step in a needs analysis? Select one: A. Know where the meeting will be held B. Know who your attendees are C. Know the budget for the meeting D. Know the topics for the sessions
know attendees
The trade fair industry has roots since: Select one: A. Prehistoric times B. The Middle Ages C. The 1700's D. World War
middle
NFC (Near Field Communication)
near field
The term "greenwashing" refers to any misrepresentation by a company that leads the consumer to believe that its policies and products are environmentally responsible, when its claims are false, misleading, or cannot be verified. Select one: True False
points out of 1.00
online tool that allows users
portal
Another word for a hotel's published room rates is? Select one: A. Official rates B. Yield rates C. Rack rates D. Demand rates
rack rates
Questions and concerns regarding housing should be addressed: Select one: A. At the housing location itself B. At the main office C. At the registration area D. At the front desk
registration
A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: Select one: A. Sustainability Calculator B. Carbon Footprint Calculator C. Greenwashing Calculator D. Environmental Impact Calculator
s: Carbon Footprint Calculator
Which of the following generates the major share of hotel revenue? Select one: A. catered food and beverage B. contents of mini-bars C. sleeping rooms D. cancellation fees
sleeping rooms
A plenary session is primarily used as a venue to communicate with all conference attendees at one time in one location. Select one: True Fals
true
According to the text, it makes good business sense to go green, and companies that choose to do so are reporting higher gross margins, higher return on sales, higher return on assets, and a stronger cash flow than their less sustainable competitors. Select one: True False
true
Bandwidth is the amount of information that can pass through a communications line. The more bandwidth, the more information (number of emails, hits to a social networking site) can occur simultaneously. Select one: True Fals
true
If a Japanese person gives you a gift, do not throw away the wrapping or tear it up. It is considered part of the gift. Select one: True Fals
true
Outside the U.S. the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. Select one: True False
true
Web-based apps are more like mobile web sites, optimized for the smaller screen. Select one: True Fal
true
