HSPM 141 - Vocabulary Quizzes

Which of the following describes an artificial environment? a. A mega-resort that divers people away from sensitive or endangered environments. b. A place for vacationers that is incorporated into its natural habitat or environment. c. A village-based community project. d. A small property that restores or protects older homes of historical value.

a. A mega-resort that divers people away from sensitive or endangered environments.

Which of the following characteristics is not one that is common to all lodging properties? a. All lodging properties have similar service standards and types of restaurants. b. All lodging properties are labor-intensive. c. All lodging properties have buildings and grounds that require constant physical maintenance and upkeep d. The common laws of innkeeping apply equallyto all lodging properties in the matter of safety and security

a. All lodging properties have similar service standards and types of restaurants

Which of the following is an example of a themed resort? a. Caesars Place in Las Vegas b. Queen Mary hotel in Long Beach c. Villa Feltrinelli (the former residence of Mussolini) d. Club Med in the Balearic Isles

a. Caesers Place in Las Vegas

What effect has higher health care costs had on the tourism industry? a. It has reduced the discretionary income that guests can use for travel. b. It has lowered the cost of transient employees. c. It has increased the number of people turning to tourism for wellness purposes. d. It has increased opportunities among the older market segment

a. It has reduced the discretionary income that guests can use for travel.

From 1920 to the present, what area in the United States has had the heaviest concentration of resort hotels built there? a. Miami, Florida b. San Francisco, California c. Aspen, Colorado d. Phoenix, Arizona

a. Miami, Florida

What has been an important trend that has affected the management of resorts over the past two decades? a. Resorts are increasingly becoming chain-affiliated b. Classic hotels are no longer offering leisure amenities such as spa services. c. There is a worldwide surplus of entry-level labor. d. a and c

a. Resorts are increasingly becoming chain-affiliated

What organization oversees the coordination of global health issues and epidemic control among countries? a. The World Health Organization b. The United Nations World Tourism Organization c. Organization of Health and Public Safety d. Occupational Safety and Health Administration

a. The World Health Organization

Which of the following statements is false? a. The time to involve the community in a resort development project is after the property opens for business. b. The resort development team should prepare a social impact assessment statement. c. Wage earners in communities needing economic development tend to welcome resorts. d. Conservative community members tend to resist changes on traditional ways of life.

a. The time to involve the community in a resort development project is after the property opens for business.

Which of the following statement about bathrooms in resort guestrooms is true? a. These bathrooms are getting bigger and more expensive b. Bathtubs have been eliminated in these bathrooms in order to install bigger showers c. These bathrooms are getting smaller and less expensive d. Showers have been eliminated in these bathrooms in order to install bigger bathtubs.

a. These bathrooms are getting bigger and more expensive.

During the restoration period in England, English spas became famous: a. as places for romance and amorous adventures. b. for their chakra-alignment abilities. c. as places for political discussions and intruge. d. for their colon-cleansing programs.

a. as places for romance and amorous adventures

What type of hospitality property is best defined as one that is based on historic standards of accommodations and service traditions? a. classic hotels b. spas c. convention hotels d. residential hotels

a. classic hotels

In what phase of the resort planning and development process does the resort planning team define developmental issues? a. conceptualization, planning, and initiation b. feasibility analysis c. commitment d. design, layout, and construction

a. conceptualization, planning, and initiation

In the United States, the popularity of golf is: a. declining b. remaining about the same. c. steadily growing. d. soaring

a. declining

What are behavioral rituals? a. eating, sleeping, bathing, grooming, exercising, etc. b. only those physical actions that accompany religious services and observances c. thinking, talking, speaking, singing, listening, etc. d. only those tribal customs that celebrate important cultural events in primitive societies.

a. eating, sleeping, bathing, grooming, exercising, etc.

An infinity pool: a. has an edge designed to make water appear to flow into the horizon b. never needs more water once it is initially filled c. is the biggest-size pool you can purchase and install. d. never needs cleaning.

a. has an edge designed to make water appear to flow into the horizon

What does a resort multiplier model attempt to measure? a. how many times a given unit of revenue is re-spent in a community b. the correlation between occupancy levels and tax revenue c. the number of resorts build in a destination community compared to the number of residents d. the cost-benefit return of a new resort development

a. how many times a given unit of revenue is re-spent in a community

What contributed to the success of Bar Harbor, Maine, as a resort destination? a. media exposure and fine art paintings b. mineral springs and spa treatments c. fine dining opportunities d. skiing and winter sports

a. media exposure and fine art paintings

What does the term "POM" stand for? a. property operation and maintenance b. principal operating management c. primary owner marketing d. project objective management

a. property operation and maintenance

What type of people prefer to visit safe, familiar destinations? a. psychocentrics b. allocentrics c. midcentrics d. nanocentrics

a. psychocentrics

Which of the following tasks would be performed during the commitment phase of resort planning and development? a. securing financing for the project b. conducting a market analysis c. preparing construction managements documents d. recruiting and training the staff

a. securing financing for the project

What activities did the Swiss introduce to resorts? a. skiing and tobogganing b. watch-making and clock-making c. mineral springs bathing and swimming d. gymnastics and hiking

a. skiing and tobogganing

The minimum land area that a resort needs for an eighteen-hole golf course is ______ acres. a. 50 b. 110 c. 250 d. 500

b. 110

What three regions are experiencing the greatest amount of tourism growth? a. North America, Central America, and South America b. Asia-Pacific, Middle East, and Africa c. Northern Europe, the Baltic States, and the Northern Isles d. Southern Europe, Russia, and the Pacific Islands

b. Asia-Pacific, Middle East, and Africa

The non-profit international organization that plays an important role in identifying the direction of color, marketing, and design trends for all manufactured products and services--including residential and commercial interiors--is the: a. International Marketing Association b. Color Marketing Group. c. International Design and Marketing Society. d. Color Trends and Design Symposium.

b. Color Marketing Group

Which of the following statements about the future global marketplace is most likely to be true? a. It will continue to be dominated by the United States and Europe. b. It will be less dominated by major players. c. Technology will make travel less necessary and less desirable. d. Internal stresses in individual countries will drive tourism demand.

b. It will be less dominated by major players

What American hotel is credited as the first to break away from a tradition of ruggedness and into one of luxury? a. The Greenbrier b. The Tremont House c. The Homestead d. The Ocean House

b. The Tremont House

Which of the following statements about travel, resorts, and people with disabilities is true? a. People with disabilities cannot participate in golf, tennis, swimming, and other sports and recreational activities at resorts. b. The exact size of the disabled traveler market is unknown. c. Federal and state laws do not require resorts to provide accessible facilities to disabled travelers. d. The number of disabled people traveling is declining.

b. The exact size of the disabled traveler market is unknown.

What organization was formed in response to the terrorist attacks of 9/11 that has affected travel and tourism? a. United Nations World Tourism Organization (UNWTO) b. Transportation Security Administration (TSA) c. World Travel and Tourism Council (WTTC) d. International Conference on Tourism, Religions and the Dialogue of Cultures

b. Transportation Security Administration (TSA)

How should plants be grouped when planning a resort's landscaping? a. according to soil conditions b. according to frequency of watering c. according to color d. according to whether they are annuals or perennials

b. according to frequency of watering

What type of accounting record is the accounts receivable ledger for non-registered guests? a. guest ledger b. city ledger c. special journal d. general ledger

b. city ledger

What do tourism experts call the changes brought about by tourism and resort development? a. collateral influences b. cost-benefit factors c. heritage sustainability d. social impact assessment

b. cost-benefit factors

Golf courses in the northern United States require 250,000 gallons of water per ______ for irrigation in the summer. a. hour b. day c. week d. month

b. day

What VALS classification of market segment includes people who are influenced by external appearences? a. survivors b. emulators c. experientials d. societally conscious

b. emulators

How has a purchaser acquired a deed to a property when he or she has sole, separate, and exclusive possession of the property without joint interest in any other person's claim to the property? a. interval b. in severalty c. in totality d. in proprietorship

b. in severalty

Which of the following people would typically be found on a physical plant team of a resort project? a. feasibility consultant b. land planner c. financial analyst d. resort operator

b. land planner

A spa that operates under the full-time, on-site supervision of a licensed health care professional to provide medical and wellness care in a spa environment is called a _____ spa. a. destination b. medical c. mineral springs d. club/fitness

b. medical

What type of hospitality property traditionally provides basic accommodations and inexpensive overnight rest stops for traveling families? a. floating resorts b. motels and motor hotels c. eco-resorts d. guest ranches

b. motels and motor hotels

The earliest resorts and resort hotels in the United States were built: a. in large cities. b. near spas. c. in New England d. along the shores of the Great Lakes

b. near spas

What property maintenance system is responsible for water conversation? a. electrical b. plumbing c. refrigeration d. recreation facilities

b. plumbing

Which of the following methods of exchanging light-bulbs is the most cost-effective? a. replacing them one by one as they burn out b. replacing them systematically by zones c. replacing every light bulb all at one time d. none of the above

b. replacing them systematically by zones

The type of resort that operates from late March/early April through early September is the _________ resort. a. four-season b. summer c. cold winter d. warm winter

b. summer

What helped to create a large new family market for amusement parks? a. the rail system b. the interstate highway system c. the implementation of an income tax d. the assembly line

b. the interstate highway system

What is a basic procurement tool that is used for assessing the economic merits of a purchase decision? a. yield management b. value analysis c. ratio analysis d. control procedures

b. value analysis

Which of the following statements about world population is false? a. Every year the world's population increases by some 80 million people. b. Between now and 2050 the most population growth will be generated in the developing countries. c. Developed countries will see a population growth of merely 10 million people between now and 2050. d. In 2000, the world's population was 6.1 billion

c. Developed countries will see a population growth of merely 10 million people between now and 2050.

Which of the following statements about the alignment of outdoor tennis courts is true? a. Outdoor tennis courts should always be aligned east-west. b. Outdoor tennis courts should be aligned with the resort's lodging facilities. c. Outdoor tennis courts should always be aligned north-south. d. Outdoor tennis courts should should be aligned with the resort's most significant natural outdoor feature.

c. Outdoor tennis courts should always be aligned north-south.

What is the trend today among architects and deevlopers of hotels and resorts? a. Creating properties that are highly similar in design for the sake of brand recognition. b. Designing facilities that are impersonal to appeal to the wildest possible mass market. c. Promoting a sense of place and harmony with the environment d. Designing properties using the least amount of materials at the lowest possible cost.

c. Promoting a sense of place and harmony with the environment

Why does a host community sometimes react negatively to expatriates who are brought in to fill the senior jobs at a resort? a. They rarely speak the language of their host community. b. They purchase scarce resources from the host community. c. They are seen as short-changing the career opportunities of residents. d. They lack the necessary skills and experience to fill the positions

c. They are seen as short-changing the career opportunities of residents.

Why are travelers drawn to indigenous treatments and products when visiting spas on vacation? a. They've been proven to have greater medical effectiveness than other traditional treaments. b. Indigenous treatments are usually offered at a minimal fee or free of charge. c. They create a memorable vacation experience that fulfills travelers needs to experience more fully the place they are visiting d. All of the above

c. They create a memorable vacation experience that fulfills travelers needs to experience more fully the place they are visiting

What type of resort typically offers a total vacation package that includes transportation to and from the destination? a. eco-resort b. guest ranch c. all-inclusive resort d. themed resort

c. all-inclusive resort

At what stage in a destination life cycle is a destination receiving an increasing amount of arrivals, with investments being made in tourism infrastructure and incentives being offered to private capital investments? a. discovery/exploration b. involvement c. development d. consolidation

c. development

Fundamentally, what kind of process is resort planning and development? a. marketing b. architectural c. economic d. social

c. economic

Which aspect of property management deals with structures and systems and encompasses the planning, design, construction, and management of plants and buildings? a. landscaping b. maintenance c. engineering d. planning

c. engineering

What part of a preventive maintenance control system records basic information on the location of high-value equipment, warranty data, model and make, and applicable service contracts? a. maintenance schedules b. maintenance logs c. equipment inventory records d;. departmental reports

c. equipment inventory records

Resorts appeal mainly to the ________ market. a. business b. SMERF (Social, Military, Educational, Religious, Fraternal) c. leisure d. seniors

c. leisure

The interior designer on the planning team for the new resort has just told the team that she likes traditional interiors. This means that she: a. likes functional modern, transitional modern, and other contemporary interior styles. b.will probably choose colors from the cooler side of the color spectrum. c. likes Renaissance, Baroque, Rococo, and other historic interior styles. d. will probably choose trendy colors for the resort.

c. likes Renaissance, Baroque, Rococo, and other historic interior styles.

The design of a resort's restaurant begins with its: a. kitchen b. staffing requirements c. menu d. profit projections

c. menu

When it comes to new resort development, which stakeholder is primarily concerned with the economics of the project. a. elected officials in the community b. resort managers c. resort investors d. members of the neighboring community

c. resort investors

What term is used to describe the concept that recreation and health are entitlements for workers, not just the domain of the leisure class? a. sustainable development b. indigenous development c. social tourism d. subsidized tourism

c. social tourism

In the United States, which of the following sports has seen a growing number of participants since 2000? a. skiing b. golf c. tennis d. swimming

c. tennis

According to the historic evidence currently available, who were the first people to build resorts entirely for recreational purposes a. the Chinese b. the Sumerians c. the Romans d. the French

c. the Romans

What is the purpose of a feasibility analysis or study? a. to determine the return on investment for the resort developer b. to determine the environmental feasibility and sustainability of the resort c. to determine whether a resort project can be justified in terms of economic and market realities d. to determine how to address problems of rising costs, unforeseen risk exposure, new opportunities, community objections, legal challenges, and other issues

c. to determine whether a resort project can be justified in terms of economic and market realities

What is the primary purpose of a utility audit? a. to identify deficiencies in operating conditions b. to monitor energy consumption and compare it to goals c. to lower energy costs by working more closely with the local utility company d. to achieve higher energy efficiency with any new investment

c. to lower energy costs by working more closely with the local utility company

Which of the following has had a significant effect on the planning and design of resorts? a. the setting of personal leisure goals by guests b. the decline of the MICE market c. changing cultural attitudes toward aging d. a and c

d. a and c

General manager A. J. Singh is considering adding marina facilities to his resort. For the new marina to be successful, it must provide: a. a high degree of safety from wind, tide, and current action that could damage boats. b. easy access to open water c. a sheltered channel for entering and exiting d. all of the above

d. all of the above

Resorts can partner with their local communities by: a. making an inventory of all locally available services. b. offering sightseeing tours of local attractions to their guests c. planning resort activities that dovetail with local pageants, season festivals, and so on. d. all of the abov e

d. all of the above.

Which of the following is one of the three basic planning concepts for resorts? a. building within a well-established municipal center b. the hotel as the focal point of the resort c. building around a natural attraction d. b and c

d. b and c

Which of the following statements about skiing is true? a. The sport of skiing originated in the United States. b. In the United States, the number of participants in the sport of skiing has fallen dramatically in the twenty-first century. c. There are fewer ski resorts in the United States today than there were in the 1980s. d. b and c

d. b and c

What type of loans do banks typically offer to resort developers? a. pension fund loans b. long-term loans c. morgages d. bridge loans

d. bridge loans

What type of heating system is typically powered by oil or coal? a. boiler-type heating plant b. solar-powered generators c. wind turbine generators d. combustion-type heating plant

d. combustion-type heating plant

Under the American Recovery and Reinvestment Act of 2009, which of the following would not be considered a renewable source of energy? a. solar energy b. small wind turbines c. fuel cells with a capacity of at least 1/4 kw d. gas furnace

d. gas furnace

What is a disadvantage to phasing in resort additions gradually? a. It helps avoid overbuilding. b. It prevents underuse of real estate assets. c. It provides returning guests with something new. d. It causes discontent among older resort regulars.

d. it causes discontent among older resort regulars.

What is the primary target group for the majority of resorts? a. travelers attending a meeting b. business travelers c. government travelers d. leisure travelers

d. leisure travelers

Which of the following is not considered a factor contributing to the growth of leisure tourism? a. a better educated population with interest in learning experiences b. aging and other demographic changes c. more organized segments of leisure time d. more limited access to participative sports and recreation

d. more limited access to participative sports and recreation

What document helps to define the linkage among various elements of the planning process and the scope and depth of each required element? a. environmental impact statement b. resort master plan c. feasibility study d. project flowchart

d. project flowchart

Which of the following is considered the riskiest investments during tight economic times? a. office buildings b. classic hotels in urban settings c. shopping centers d. resorts

d. resorts

What positions a resort among its competitors and predetermines its market? a. the resort operator b. the marketing plan c. the state of the economy d. the resort's quality rating

d. the resort's quality rating

Why do resorts in exclusive or remote areas sometimes provide housing for its employees? a. to ensure that employees can make it to work on time b. to meet the demands of labor unions c. to comply with government regulations and demands d. to respond to a scarcity of affordable housing for entry-level employees

d. to respond to a scarcity of affordable housing for entry-level employees