Human Resource Development Exam 2 (ch 7-11)

complete

A 360-degree performance appraisal provides a more ______ assessment of an employee's work than other types of assessments.

the DiSC assessment tool

A brand inventory that identifies an individual's behavioral patterns in terms of steadiness, influence, dominance, and conscientiousness is called _____.

cloud

A company that uses a system of off-site servers hosted on the Internet to save, protect, manage, and process data uses ______ computing.

dashboard

A display of HR goals and objectives that includes indicators as well as the level of progress toward success is called a(n) _____.

behavior modeling

A human resources team decides the best way to train the customer service staff in how to communicate with the warehouse team is to first discuss the proper communication tools and then show a video in which a customer service person speaks with a warehouse manager. At the end of the session, the trainees role-play what they have learned. This training scenario is an example of _____.

an organizational analysis

A process to determine the appropriateness of training by evaluating the characteristics of the organization is called ______.

mentor

A productive, experienced employee who helps develop a less-experienced employee is referred to as a(n) _____.

changes frequently based on changes in a person's abilities, interests, and work environment

A protean career is one that ______.

outplacement counseling

A service in which professionals try to help dismissed employees manage the transition from one job to another is called _____.

a case study

A situation is described in detail and then students discuss it. This training method is called _____.

give managers higher ratings

According to researchers, when performance feedback forms require that subordinates identify themselves as part of the evaluation, they tend to _____.

classroom training

According to the 2019 Training Industry report, what is the most popular method of teaching employees?

enhances learning

Actively involving trainees in classroom instruction ______.

downward

After Harrison failed to show up at work on time for the third week in a row, his boss demoted him from chief copywriter to staff writer. This is an example of a(n) _____ move.

whistle-blowing

After he realized that the company's accountant was stealing money, Carlos took the story to the media because his own manager didn't believe him. Carlos engaged in _____ to promote change in the organization.

training

After he was hired, Phillip went to Atlanta for a week to learn about the software his company used that would be vital to his new position. The information Phillip learned in Atlanta is a component of _____.

overload

After the company downsized, Jenna was put in charge of two additional departments and had more work than she could really handle. This exemplifies role _____.

emotional problems substance abuse

An employee assistance program is an option for employees to use when seeking professional treatment for which two issues?

substance abuse emotional problems

An employee assistance program is an option for employees to use when seeking professional treatment for which two issues?

arriving late not actually working while on the job repeatedly calling in sick

An employee who is not satisfied at work will sometimes physically withdraw from the job by ______. (Select all that apply.)

Work that the employee is expected to do Expectations that often go far beyond a formal job description The way people expect the employee to behave in that job

An employee's role within the organization includes which of the following?

in violation of an implied agreement

An employer might be guilty of wrongful discharge if an employee is fired _____.

assessment center

An off-site location where assessors evaluate employees' performance on a number of group exercises to determine suitability for managerial positions is called a(n) _____.

Learning

An organization whose culture enables all employees to continually acquire and share knowledge is called a _____ organization.

task

As a component of a high-performance work system, ________ design organizes the details of the organization's necessary activities into groups.

transaction processing

As an assistant in the HR department, Jason is responsible for filing all of the paperwork associated with government reporting requirements. Jason's job is an example of _____.

Design work so that it can be performed by teams.

As noted in your text, what is a popular way to empower employees?

managers

Assessment centers are primarily used to identify whether employees have the personality and skills to be _____.

outcomes

Assessment of training should evaluate training _______, that is, what (if anything) has changed as a result of the training.

organizational structure

At Martina's company, there are ten different divisions and within each of these there are four departments. Which aspect of a high-performance work system does this demonstrate?

Is Gina ready for training? Is Gina performing her job poorly because she doesn't fully understand her duties? Does Gina need training?

Carla is trying to decide if Gina is ready for training on the new product line. What three questions associated with a person analysis should Carla consider when making this decision?

cross-training

Carson wants to make sure his assembly line can continue at full capacity even if several people are not at work on a given day. He trains everyone on the line so they know each aspect of the line and can step into any job. This demonstrates the idea of _____.

flexible scheduling of training sessions

Computer-based training provides companies with _____.

change in employee behaviors

Diversity training programs typically focus on attitude awareness or _____.

goals

Each aspect of a company's performance management should be related to the organization's _____.

have managerial potential

Employee development most frequently utilizes assessment in order to identify employees who _____.

performance appraisal

Employee performance may be measured in a formal process called a(n) _____.

physically demanding simple and repetitive not of much value from the employee's perspective

Employees tend to become dissatisfied with work that is ______. (Select all that apply)

fulfilling

Employees who are fully engaged view their jobs as ______.

stretch themselves to help the organization through difficult times

Employees with high levels of organizational commitment _____.

strong values held by the company and modeled by its leaders

Ethical behavior in an organization is most likely the result of ______.

specific

Feedback should be _____ in nature. In other words, it should expressly describe to an employee what is expected of him or her.

readiness for

For training to succeed, the employee must be willing and capable of learning, and the organization must enable and encourage learning. This concept is known as _____ training

assessment

Formal education, job experiences, interpersonal relationships, and _____ are the major approaches to employee development.

action learning

Garrett enjoyed the training program he was involved in because it gave his team a chance to analyze an actual problem the company was facing, come up with solutions, and present these solutions to the board of directors. This is an example of training known as _____.

greater efficiency greater effectiveness

Generally speaking, HR departments should be able to improve their performance by combining which two elements?

collaboration

HR departments can improve their organizations' performance by using technology that usually involves automation and _____.

designing efficient jobs

Hiring the right people to ensure a high-performance work system includes all of the following EXCEPT _____.

It helps employees understand whether or not they are succeeding

How does feedback help a trainee's learning process?

through qualified staffing through performance management through training and development

How does the HR function meet the needs of customers under the customer-oriented perspective of human resource management?

through performance management through training and development through qualified staffing

How does the HR function meet the needs of customers under the customer-oriented perspective of human resource management? (Select all that apply)

information

In a high-performance work system, the elements that must work together include task design, organizational structure, reward systems, people, and _______ systems.

financial costs

In a needs assessment, all of the following are evaluated except _____.

calibration

In a(n) _____ meeting, managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of eliminating the influence of rating errors.

manager

In most companies, performance information is generated by the _______

by taking a customer-oriented approach

In recent years, HR management in some organizations has responded to the quest for total quality management by doing which of the following?

prefer to keep the employee

In the case of voluntary turnover, the employer would typically Blank______.

action

In the final step of the career management process, employees develop their ______ plan.

encouraged

In the formation of a high-performance work system, ethical behavior is _____.

when they give the organization fuller use of employees' ideas and expertise when together they improve job satisfaction

In what two ways does teamwork and empowerment contribute to high performance?

when together they improve job satisfaction when they give the organization fuller use of employees' ideas and expertise

In what two ways does teamwork and empowerment contribute to high performance?

goal setting

In which step of the career management process would human resource professionals specify the knowledge they want an employee to develop?

transfer

In which type of employee development technique does the organization assign an employee to a lateral position in a new or different area of the company?

in a job where the supervisor does not often observe the employee

In which type of job are co-workers an excellent source of performance information?

experiential program

In which type of training program do participants study basic concepts and then role-play behaviors associated with the concept to connect it with real-life situations?

workers leaving because the organization has ended their employment

Involuntary turnover refers to _____.

promotion

Janissa was recently given a position with more responsibility and greater challenges than her former job at the same company. This is an example of a(n) _____.

design

Job _____ can enable the organization to benefit from teamwork and employee empowerment, two of the work conditions associated with high performance.

withdrawal

Job ______often happens when an employee is unhappy with the job itself, the rate of pay, or with co-workers and supervisors

job enlargement

Kimmy is the assistant manager in the marketing communications area. Last week, she was given the additional responsibility of overseeing the work of the public relations department. This is an example of _____.

charges of discrimination unjust dismissal

Legal challenges related to performance management usually involve ______. (Select all that apply)

unjust dismissal charges of discrimination

Legal challenges related to performance management usually involve ______. (Select all that apply)

identifying training needs

Managers take an active role in a learning organization by _____.

role conflict

Mary's employer has assigned her to a project in a foreign country, and this is causing great difficulty in her family life. Mary is experiencing ______.

formal education

McDonald's Hamburger University in Illinois is an example of a company using _____ in employee development.

methods for measuring results

Measurement of productivity and management by objectives are two of the most popular _____.

job experiences

Most employee development occurs through _____.

pay raises pay structure

Name two aspects of pay satisfaction that affect job satisfaction.

dysfunctional

Namrata is surprised that Lawrence is the manager of the customer acquisition area. He is known for being insensitive to other employees and refuses to accept any changes instituted by the board of directors. Lawrence's behavior could be described as _____.

transfer of training

On-the-job use of information, skills, and behaviors learned in training is called _____.

reducing the number of people needed to perform routine tasks

Over the past several decades, automation has increased HRM efficiency by _____.

physical

Palo no longer likes his job and instead of just quitting, he shows up late for work and calls in sick every Monday. This demonstrates a form of ____ job withdrawal.

similar to themselves

People often tend to give a higher evaluation to people they consider _____.

negative affectivity

Pervasive low levels of satisfaction with all aspects of life compared with other people's feelings is called _____.

1. Assess needs for training 2. Ensure readiness for training 3. Plan training program 4. Implement training program 5. Evaluate results of training

Place the stages of the instructional design process in order with the first step on top and the last step on the bottom.

increased productivity

Research shows that organizations utilizing high-performance practices usually experience _____. Multiple choice question.

ambiguity

Role _____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

a readiness for training

Situational constraints and social support are two broad characteristics of the work environment that directly affect ______.

decision support systems

Software systems that assist managers in solving problems by demonstrating how results may vary when assumptions or data are altered are known as ______.

job design

Tara is a sales representative for an office furniture manufacturer. Her company recently provided all salespeople with an iPad so that they could have quick access to changing product information and shipping details when meeting with customers. This provided empowerment to the sales staff and demonstrates how _____ contributes to high performance.

dashboard

The HR _________ is an easy-to scan display of HR measures that shows a series of human resource objectives, goals, and nearness to completion.

communication networks

The HR analytics tool known as organizational network analysis, measures _____.

source of energy means of information gathering way of decision making lifestyle

The Myers-Briggs Type Indicator (MBTI) identifies individuals' preferences for which of the following? (Select all that apply)

self-assessment

The Strong-Campbell Interest Inventory is an example of a _____.

hot stove

The ____-____ rule is a principle for employee discipline that provides clear warning and follows up with immediate consequences.

task

The analysis that identifies an employee's specific work duties and the knowledge and skills the employee must have, to carry them out, is called ___ analysis.

instantly

The best feedback comes to an employee ______

the nature of the task itself

The best predictor of job dissatisfaction is ______.

privacy

The biggest concern with the use of electronic monitoring of an employee's performance is _____.

predisposition to being satisfied

To increase the chances of hiring and retaining people with a positive attitude about work, hiring managers should look for candidates with which of the following characteristics?

360-degree

To obtain a complete assessment of employees, some organizations combine information from many sources in what is called a _____ appraisal.

motivation ability

To perform at or above the acceptable standards, what are the two essential qualities an employee must demonstrate?

understand what the training is intended to accomplish

Training is most effective when employees _____.

orientation

Training that shows new employees how to to do their jobs, become familiar with the company and its history, and establish professional acquaintances on the job is called _____.

False. In action learning, teams get an actual problem, work on solving it, and are accountable for carrying it out.

True or false: In action learning, teams work within a simulation of a work environment.

False. Managers are responsible for correcting deficiencies when they occur, so feedback should be more than once a year

True or false: In most companies, annual feedback is sufficient for performance review.

True

True or false: In well-developed career management systems, managers sometimes hold separate discussions for employee feedback and career development.

False. Outcomes of a high-performance work system include higher productivity and higher levels of efficiency.

True or false: Outcomes of a high-performance work system include inefficiency and stifled productivity

True

True or false: The principles of total quality management (TQM) provide a basis for performance measurement.

True

True or false: Training pertains to a person's current job, whereas development pertains to the person's future job.

instructional design

Using a process called _____, a company's human resources department provides employee training to meet the organization's specific needs.

the employee's skills do not entirely match those required for his or her current job.

Using job experiences for employee development assumes that development is most likely to occur when:

They include a statement of what the employee is expected to do. They include measurable performance standards. They identify resources needed to carry out the desired outcome.

What are characteristics of effective training objectives? (Select all that apply)

They should provide a timeframe for completion. They should be specific.

What are components of effective goals? (Select all that apply)

superior customer service greater productivity lower turnover

What are some of the benefits that highly engaged employees provide to their employers? (Select all that apply.)

data gathering feedback goal setting action planning

What are the steps in a basic career management system?

What is the context in which training will occur? What subjects should the training cover? Who needs the training?

What are the three broad areas covered in a needs assessment?

employee characteristics positive work environment

What are the two components that make up readiness for training?

It allows companies to treat employees as robots. It might be used as a substitute for careful management. It places too much emphasis on time spent at one's desk.

What concerns are often expressed by those who criticize electronic monitoring of employee productivity?

It might be used as a substitute for careful management. It places too much emphasis on time spent at one's desk. It allows companies to treat employees as robots.

What concerns are often expressed by those who criticize electronic monitoring of employee productivity?

performance evaluations done by an employee's supervisor, peers, employees, and/or customers

What is 360-degree feedback?

The relationships it discovers may be coincidental or unintentionally biased.

What is a downside of predictive analytics?

Validity

What is the major downside of using the ranking method as part of a performance appraisal method?

Managers provide teams with resources to carry out their work.

What is the manager's role in employee empowerment?

People tend to inflate assessments of their performance.

What is the most obvious problem associated with a self-rating system?

Mixed-standard scales

What is the performance measurement method that uses several statements describing each trait to produce a final score for that trait?

To identify what is expected of an employee and of people who interact with that individual

What is the purpose of the role analysis technique?

Alternative Dispute Resolution

What method of dispute resolution solves a problem by bringing in an impartial outsider but not using the court system?

online training

What method of training has become increasingly popular in recent years?

Goals and feedback about performance are communicated to employees. Measurements must be linked to the organization's goals.

What must take place for performance management to achieve its strategic purpose? (Select all that apply)

360 degree feedback

What performance measurement provides feedback from a panel made up of supervisors, peers, employees, and customers?

360-degree feedback

What performance measurement provides feedback from a panel made up of supervisors, peers, employees, and customers?

assessment

What term refers to collecting information and providing feedback to employees about their behavior, communication style, or skills?

information systems task design reward systems

What three elements are part of a high-performance work system?

Voluntary Turnover

What type of turnover often involves employees leaving, whom the organization would prefer to keep?

job training

When a company designs a program to help employees gain knowledge, skills, abilities, and behaviors that will help them succeed at work, it is called _____.

performance

When a manager and an employee get together to discuss an employee's performance problems, they are engaging in _____ management.

outcome fairness

When organizations clearly communicate policies regarding the consequences of inappropriate behavior, it promotes a sense of ___.

a neutral location

When preparing for a feedback session, the location for the meeting should be _____.

request for proposal

When shopping for a training service, organizations often send several vendors a _____.

power

When subordinates submit performance evaluations regarding their supervisors, there are potential problems because of the _____ relationship between them and their managers.

in official documents, such as employee handbooks

Where do managers and employees typically learn about employee assistance programs?

problem solving

Which approach to providing feedback is considered to be superior since it focuses not only on the past, but also on the future?

Dominance Influence Steadiness Dominance

Which are categories in the DiSC assessment?

It should focus on specific behaviors. It should be given as soon as possible after trainees demonstrate what they have learned.

Which are characteristics of effective feedback?

DiSC assessment

Which assessment tool is an inventory of behavioral styles based on the work of William Marston, a psychologist who attempted to categorize normal behavior patterns?

Trainees should feel challenged to move outside of their comfort zone. The programs should relate to a specific business problem.

Which of the following are true of effective experiential training programs?

Employees lack basic skills.

Which of the following conditions might lead an organization to conduct a needs assessment?

personality assessments job experiences formal education

Which of the following does an HR professional take into account when considering employee development?

Employees must gain a clear understanding of the differences between current and expected performance.

Which of the following is a key component of an effective performance appraisal?

assessing what the employer needs workers to learn

Which of the following is the first stage in the instructional design process?

They can be reduced through training.

Which of the following is true of rating errors?

Sharing knowledge with less experienced employees Thinking of their career in terms of the big picture Determination to act in the face of uncertainty

Which of the following psychological characteristics do employees with high levels of job satisfaction tend to have?

Determination to act in the face of uncertainty Sharing knowledge with less experienced employees Thinking of their career in terms of the big picture

Which of the following psychological characteristics do employees with high levels of job satisfaction tend to have? (Select all that apply.)

Determination to act in the face of uncertainty Thinking of their career in terms of the big picture Sharing knowledge with less experienced employees

Which of the following psychological characteristics do employees with high levels of job satisfaction tend to have? (Select all that apply.)

ability to learn

Which of the following traits is NOT part of the assessment process for employee development?

fear guilt nervousness

Which of these feelings would be associated with negative affectivity?

fear nervousness guilt

Which of these feelings would be associated with negative affectivity?

high product quality higher productivity greater efficiency

Which outcomes are a result of a high-performance work system?

cooperation creativity

Which qualities are important in selecting employees for high-performance work environments? (Select all that apply)

peers

Which source of performance information has expert knowledge of job requirements?

Employees should receive feedback so often that they know what the manager will say during an annual review.

Which statement is true regarding performance feedback?

design meaningful and complex jobs

Which strategy will help organizations maintain job satisfaction for their employees?

simple ranking

Which technique for making comparisons as part of a performance appraisal asks that managers order employees in a ranked group from highest performer to lowest performer?

Employment-at-will doctrine

Which term refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?

on-the-job training

Which term refers to training methods in which a person with job experience and skill guides trainees in practicing job skills at the workplace?

simulation

Which training method presents real-life scenarios to trainees in order to give them the opportunity to make the kind of decisions they would make on the job?

Link performance measures to customer needs. Define and measure performance in precise terms.

Which two guidelines should a company follow in order to make a performance management system support the company's goals?

discrimination claim

Which type of lawsuit alleges that a performance management system is biased against employees on the basis of their race or sex?

unjust dismissal suit

Which type of lawsuit is filed on the grounds that a person was fired for reasons besides the ones that the employer states?

the employee themselves

Who has the greatest opportunity to observe an employee's behavior on the job?

To avoid legal actions by dismissed employees To help them address the psychological issues associated with losing a job To promote a sense of fairness regarding the dismissal

Why do many organizations provide access to outplacement counseling programs for dismissed employees?

To avoid legal actions by dismissed employees To promote a sense of fairness regarding the dismissal To help them address the psychological issues associated with losing a job

Why do many organizations provide access to outplacement counseling programs for dismissed employees?

because customers may be the only ones to directly observe a worker's performance

Why would customers be the best source of performance information for some workers?

have a strong desire to learn

Workers learn more from training programs when they _____.

Predictive

________ analytics refers to the use of data to make predictions about actions or outcomes in the future? Multiple choice question.

critical

The company had received many complaints about Mahie's work as a repair technician. In order to evaluate these complaints, her manager started keeping a record of her ineffective behavior that showed how she failed to show up for an appointment, bring necessary tools on work calls, and offer the extended warranty to customers. This is an example of using the ________-incident method to rate behavior.

might be related to changes in the employee's current post or to some future job

The definition of employee development indicates that it is forward-looking into the future; the learning experience _____.

engagement

The degree to which employees are fully involved in their work and the strength of the job and company commitment is referred to as employee ______.

data gathering

The first step in the career management process is _____.

developing employee objectives and actions to support these outcomes

The first two steps in an effective performance management process involve defining what goals the company is trying to meet and _____.

the invisible barriers that prevent minorities and women from being promoted to top jobs in organizations

The glass ceiling alludes to _______.

graphic rating scale

The most common method for rating employee traits and qualities is called the _____.

management's support for training activities the resources available for training the organization's strategy

The organization analysis looks at training needs based on ______. (Select all that apply)

Brand Alignment

The process of ensuring that HR policies, programs, and practices bolster and are in line with an organization's overall culture is called _____.

succession planning

The process of identifying and following employees with potential who will be poised to take over senior positions when they become available is called ______.

Analytics

The process of measuring a program's success in terms of achieving objectives and providing economic value is referred to as HR _____.

desired positions work setting skill acquisition

The short- and long-term goals that an employee sets based on his or her self-assessment usually involve which of the following?

achieve its business objectives

The strategic purpose of an effective performance management process is to help an organization _____.

the organization's goals

The strategic purpose of performance management helps the organization achieve its business objectives by helping to link employees' behavior with ______.

a person analysis

The task of assessing each worker's needs and readiness for training is called _____.

providing employees with training

The third step in the performance management process involves _____.

group-building

The three basic types of training methods are presentation, hands-on, and _____ methods.

conduct a survey

The typical way to measure customer satisfaction in an HRM audit is to _____.

structure

The way an organization assigns different pay levels to different job categories is called pay: