Human Resource Management CH.4

Select all that apply What are the five specific sections of the six sections found in the Position Analysis Questionnaire?

-relationships with other persons -job context -work output -information input -mental processes

A schedule in which full-time employees complete their weekly hours in fewer than five days is called a workweek.

compressed

During the summer, Heather's office works four 10-hour days so that they can take Friday off. This is an example of a ______ workweek.

compressed

One major trend in job analysis is related to which of the following?

determining which jobs are better suited for humans versus computers

The concept of broadening the types of tasks performed in a job is called job __.

enlargement

Job ______ occurs when employees are given more decision-making authority in their jobs. Multiple choice question.

enrichment

The facilities manager at the warehouse requested that the height of the assembly line be raised by eight inches to make it more comfortable for the workers. Many of the workers had been complaining of back pain because the line was too low. This demonstrates the importance of ______ in the workplace. Multiple choice question.

ergonomics

What is the interface between an individual's physical self and the characteristics of the physical work environment?

ergonomics

Job ______ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

extension

What is the scheduling policy that allows full-time employees to start and end their workday at any time within the stated guidelines of the organization?

flextime

The process of job analysis focuses on work tasks and outcomes, while competency models focus on

how people work.

The study of jobs to find the simplest way to structure work in order to maximize efficiency is called ______ engineering.

industrial

A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of which of the following?

industrial engineering

To design jobs effectively, one must fully understand the job itself and

its place in a work unit's work flow process.

Mallory took a PAQ when she started her new job, and one of the questions asked if she preferred to work on her own or with a group. Which section of the PAQ does this question demonstrate?

job context

Heidi was told by her manager that she could now authorize product returns without consulting him first. What is this an example of?

job enrichment

Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of ______.

job extension

Employees moving among several jobs on a company production line demonstrates which of the following?

job rotation

A work option in which two part-time employees perform the tasks of a single job is called ______.

job sharing

Marcus and Felicia teach a fifth-grade class together. Marcus teaches all morning classes, and Felicia teaches in the afternoon. This working arrangement is an example of ______.

job sharing

What identifies the qualities or requirements an individual who is applying for a job must possess?

job specification

The Jobs Characteristics Model was developed as a method to make jobs more ______.

motivating

Which human resources program does not require information gleaned from job analysis?

payroll administration

Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job ______.

rotation

Select all that apply What two tasks do self-managing work teams typically perform?

schedule work hire team members

What type of work team has authority for an entire work process or segment?

self-managing

A(n) ---- is an individual's high level of proficiency at performing a particular task. (Enter one word in the blank.)

skill

In analyzing teamwork, what is the term that describes the degree to which team members have specialized knowledge?

skill differentiation

Katrine knew the best person for the job would have a college degree in English and work experience in the marketing communications field. Katrine is describing a job ______.

specification

Katrine knew the best person for the job would have a college degree in English and work experience in the marketing communications field. Katrine is describing a job ______. Multiple choice question.

specification

Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job?

subject-matter experts

Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job? Multiple choice question.

subject-matter experts

According to research, who may be the most accurate when reporting information about job tasks?

supervisors

What term is used to describe employees who don't work at a centrally located office but instead work out of their homes or another space?

telework

What is the purpose of the Position Analysis Questionnaire (PAQ)?

to compile detailed descriptions of specific jobs

What is the purpose of the Fleishman Job Analysis System? Multiple choice question.

to determine what abilities are required to perform a specific job

What is one objective of broadening the types of tasks (known as enlargement) performed in a job?

to make jobs less repetitive

Dana works out of her home instead of at the central office. This demonstrates the idea of , or telecommuting.

Blank 1: telework or teleworking

The process of defining how work will be done and what tasks will be needed in a given job is called job __

Design

True or false: (False) In general, analysts agree that in the near future, most human workers will be replaced by new technology such as artificial intelligence and robotics.

False

True or false: (False) Technology has reduced job demands and errors in all work situations.

False

Select all that apply What are some ways to simplify the mental demands of an employee's job? Check all that apply.

Install adequate lighting. Provide clear instructions. Minimize information.

What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs?

Position Analysis Questionnaire

Which of the following is the federal government's system that uses a common language to describe the abilities, work styles, work activities, and work context required for 1,000 broadly defined occupations?

The Occupational Information Network

While her manager gets to the office by 7:00 a.m., Devin arrives at 9:00 a.m. after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of ______.

flextime

Which of the following is not a characteristic addressed by Hackman and Oldham's Job Characteristics Model?

frustration

Kari is popular with her coworkers because she is able to cooperate with everyone. What is this general enduring capability is an example of?

ability

What process is considered the building block of human resource management?

analyzing jobs

What are the three standard ways used to measure teamwork?

authority differentiation skill differentiation temporal stability

A(n) ______ is an area of personal capability that enables employees to perform their work successfully.

competency