Human Resources Final

Trainees are likely to respond more positively to which of the following approaches of diversity training

teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that arise when different people try to work together

Matt, the training coordinator at Jo solutions, inspected the training material for a new training program and concluded that the material was not very readable. Which of the following most likely caused Matt to arrive at this conclusion?

the training material was composed of too many long paragraphs

which of the following is an advantage of using the results-oriented performance measurement

they are relatively easy to link to the organization's goals and tend to be very reliable

identify a characteristic of effective training objectives

they include measurable performance standards

identify the statement that accurately characterizes behavioral approaches to performance measurement

they link the company's goals to the specific behavior required to achieve those goals

Which of the following statements is true of selection decisions

they should be based on which candidate best fits the job

Information such as facts, techniques, and procedures that trainees can recall after training and skills that trainees can demonstrate in tests are

training outcomes

Identify the application of hands-on methods in training.

used to teach specific skills

Thomas heads a waste management firm. Recently, his firm was under scrutiny. Thomas assigned five of his junior managers to study the issue and propose plans or initiatives that could make the company look more environmental friendly. He also instructed senior managers to mentor their subordinates

Action learning

A spa hires only women for handing out towels in its women's locker room. This is a case of:

Bona fide occupational qualification

Managing cultural diversity involves

Creating a workplace that makes it comfortable for employees of all backgrounds to be creative and innovative.

Team training in which team members understand and practice each other's skills so that they are prepared to step in..

Cross-training

Identify the correct statement regarding the composition of the U.S. Labor force during the period 2012 - 2022

Despite a small increase in the number of young workers, the overall workforce will be aging

Performance management serves as a basis for improving employee's knowledge and skills. This is known as _____________________.

Developmental purpose

Which of the following statement is true of a bona fide occupations qualification?

Did...

Which of the following is an advantage of relying on internal recruitment sources?

It generates a sample of applicants who are well known to the firm

Which of the following best describes job sharing?

It is a work option in which two part-time employees carry out the tasks associated with a single job

In the context of today's organizations, which of the following statements is true of employees?

Employees are not easily the replaced parts of a system, but they are the source of a company's success or failure

Identify the statement that characterizes the Age Discrimination n Employment Act (ADEA)

It outlaws making employment decisions based on a person's age being over 40

Jenny is a line manager at Maxvin Corp. She is assigned the task of understanding and gathering detailed information about the requirements of carrying out a certain job. Information gathered by Jenny will be used to provide essential knowledge for staffing, training, performance appraisal, and other HR activities. Which of the following most likely corresponds to the task undertaken by Jenny?

Job Analysis

Marjorie has joined the HR department of Thomas Johnson Inc. as an intern. The organization plans on giving all newly hired site engineers copies of their job descriptions to hep them understand what the organization expects of them. Marjorie has been given the task of conducting job analyses and creating job descriptions. Which of the following should she consider while creating the job descriptions?

Job descriptions contain detailed lists of the tasks involved in carrying out each duty

Which of the following job design techniques involving the addition of decision-making authorities to a job is credited to Frederick Herzberg?

Job enrichment

A typing test for an administrative assistant's job is an example of a(n) _______ test.

Job performance

When a company faces a shortage of labor, and it predicts that current demand for products or services may not extend to the future, it will:

Try to garner more hours out of the existing labor force

Allinall, a firm that specializes in building construction. Since Kyle does not have the required skills to work as a carpenter, he is provided training that helps him pick up carpentry skills on the job. Kyle learns by assisting other master carpenters and journeymen

apprenticeship

Karen works as a sales manager. She assists top-level management in making business decisions She can read, write, and speak mandarin.

cognitive ability

Which of the following is NOT a rule for drug testing

drug test reports should not be sent to applicants

..a et, an HR manager, hires employees who have..

hiring individuals with a core competency

_________ refers to a process of systematically developing training to meet specified needs

instructional design

Which of the following best describes the multiple-hurdle model of personnel selection

it is a process of arriving at a selection decision by eliminating some candidates at each stage of the selection process

Paul is a manager at Firefly, he considers one employee at a time and circles a number or a word to signify the degree to which employee demonstrates a particular trait in the scale. This is known as a ____________

Graphic rating scale

________ is pay at a rate that falls below pay range for the job

Green-circle rate

Which of the following is true of ethics in human resource management (HRM)?

HR managers must view employees as having basic rights

Alice and Charlie work in the same team. Lately, Alice notices that Charlie likes to make subtle physical contacts with her while discussing work. He comments on her dressing style and hints that he would like to pursue an intimate relationship

Hostile environment sexual harassment

_______ is the practice or activity carried on by the organization with the primary purpose of identifying and attracting potential employees

Human Resource Recruitment

1. The policies, practices and systems that influence employee's behavior, attitudes, and performance are important dimensions of

Human resource management

In terms of the Job characteristics model, feedback refers to the extent to which ____.

A person receives clear information about performance effectiveness from the work itself

Which of the following best describes a learning management system?

A software application that automates the administration, development, and delivery of training programs

Penta Toy Corp. (PTC) is a firm that manufactures toys. Very often, employees of the firm are on leave citing physical stress. An expert hired by PTC investigates the situation and recommends investing in an ergonomics study of the work environment. In this scenario the expert is recommending

A study of the interface between individual's physiology and the characteristics of the physical work environment

Policies that state that either party in the employment relationship can terminate that relationship at any time, regardless of cause, are called ________________.

Employment at will policies

The ADA dramatically affects the way hospitality companies relate to guests and employees. The main effect of the law was to

Extend protected group status to people with disabilities

DigiAd inc, an advertising firm, requires to employees to be at work between the hours of 11 am and 2 pm, this work rule allows employees to work additional hours before or after the time period

Flextime

The prices of attempting to ascertain the supply and demand for various types of human resources is called

Forecasting

Organizations carry out human resource planning to:

Gain an advantage over competitors

Which of the following options for avoiding an expected labor shortage has the benefit of being a fast solution with high revocable try...

Temporary employees

The external labor market consists of:

Individuals who are actively seeking employment

The Equal Employment Opportunity Commission has the responsibility of

Investigating and resolving discrimination complaints, gathering information, and issuing guidelines

Henry has been newly appointed as the head of the HR team. In an attempt to establish a more efficient and reliable workflow, Henry has taken up the responsibility of creating job descriptions and job specifications for the newly hired and current engineers within the organization.

KSAOs must be used as a clear basis for selection because they are directly observable in a person.

Which of the following options for reducing a n expected labor surplus is a faster option but results in high human suffering?

Lay offs

Identify the limitation of cognitive ability tests

Legal issues related to administering the tests

A customer at Danielle, complains to Jason about dessert being unacceptable. Jason inspects the dessert and finds that Brie, a type of cheese, is overripe and has an ammonia taste.....the manager analyzes this and concludes that Mario should be put through additional training

Mario was unaware that the overripe Brie could have been substituted with Camembert, another type of cheese

A _______ interview allows interviewer's discretion in choosing the questions to be asked and generally includes open-ended questions about the candidate's strengths, weaknesses, career goals, and work experience

Nondirective

Which of the following is true about outsourcing

Outsourcing is a logical choice when a firm simply does not have certain expertise and is not willing to

__________ is adjustment to a pay rate to reflect differences in working conditions or labor markets

Pay Differential

__________ are sets of jobs having similar worth or content, grouped together to establish rates of pay

Pay Grades

________ is a graphed line showing the mathematical relationship between job evaluation points and pay rate

Pay policy line

In the context of evaluating the quality of a recruitment source, yield ratios express the

Percentage of applicants who successfully move from one stage of the recruitment and selection process to the next

Which of the following actions is most likely to enable organizations to increase the impact that recruiters have on those they recruit?

Providing timely feedback

Employer's support for immigration to the United States can be primarily attributed to the fact that:

Quaified technical workers are scarce in the United States

The difference between job specifications and job descriptions is that job specifications primarily describe the

Qualities a person performing the job must possess

"Able bodied waitresses wanted. Seeking servers (under 50 years old) to work full time. Must work all holidays and weekends. Pay depends on experience." A company posting this advertisement could be rightfully accused of any of the following types of illegal discrimination in advertising except

Racial discrimination

______ is pay at a rate that falls above pay range for the job

Red-circle rate

Mary Ortiz has even encouraged by one of her friends to apply for a job at the advertising firm she works at. Mary is an example of _____

Referral

Lily, a manager at Pyramid, Inc. uses a rating tool to evaluate the performance of her subordinates. However, she finds that the scale she used did not yield consistent results and could not determine if a change had taken place in the performance of the employees. Which of the following was lacking in the rating scale?

Reliability

A test requiring all applicants for a job as a office manager to climb 10 flights of stairs would be

Reliable but not valid

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Requirements for job success should be clearly communicated to employees

Which of the following training methods represents a real-life situation with trainees making decisions...

Simulation

The industrial engineering approach is most likely to emphasize

Streamlining jobs to make them simpler, efficient and automatic

Alexander was being interviewed for the position of an entry-level financial analyst at a well-known asset management company. Alexander was asked questions about the current state of U.S. Stock market, the current net worth of certain financial firms, and concepts such as IPO, mergers, and leverage from a set of pre-determined questions that the interviewer had prepared. This is

Structured Interview

Which of the following process identifies the knowledge, skills, and behaviors that should be emphasized by training?

Task analysis

According to the Job Characteristics model, which of the following best describes task identity?

The degree to which a job requires completing a "whole"piece of work from beginning to end.

Who is responsible for ensuring that aliens work lawfully in the United States?

The employer

Identify a disadvantage of using temporary and contract workers

These workers tend to be relatively less committed to the organization

Which is not an advantage of structured interviews vs unstructured

They give interviewing managers a better opportunity to get to know the applicant as individuals

Brendan and Angela are HR mangers. They are expecting a labor surplus over the next two years when the organization will have 24 more than the required number of employees. Typically, two employees leave the organization each month. In this scenario, which of the following is the best way to deal with the predicted labor surplus?

They must consider natural attrition because the company has enough time to deal with the labor surplus without causing suffering to the employees

Which of the following is the objective of job enlargement?

To make jobs less repetitive and more interesting

____________________ is an organization's planned efforts to help employees acquire job-related knowledge, skills, abilities and behaviors, with the goal of applying these on the job

Training

Which of the following arrangements would qualify as job rotation?

Training support staff in front office functions through periods of alternating work arrangements

Which of the following processes involves analyzing the tasks necessary for the production of a product or service?

Work flow design

Charles heads the human resource (HR) department at Schultz Inc. He is always aware of the various trends in the business environment and how they may have an impact on the operations of the company. In addition, he knows how to grab opportunities and deal with threats that can arise from the changing business environment. This scenario illustrates Charles's skills as a(n).

o Strategic architect

Level on, a firm that creates games for mobile devices and PCs, has a unique training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period, the trainees are helped to settle in and understand the work culture at Level On. Among other things, the trainees learn about the company, its work culture, various department functions, their own job roles, and the roles of other employees. The form of training method used for new employees at Level On is known as __________.

orientation

_______ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals

performance management

Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and web sites?

presentation methods

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

readiness for training