HW 1

layout strategy, maintenance., process and capacity design, managing quality, all of the above

The 10 strategic operations management decisions include:

to all firms, whether manufacturing or service

Operations management is applicable to whom?

C) 12 covers/hr.

A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is: A) 1.2 covers/hr. B) 2 covers/hr. C) 12 covers/hr. D) 1200 covers/hr. E) 120 covers/hr.

Creating the company income statement

All of the following decisions fall within the scope of operations management EXCEPT for: A) creating the company income statement. B) design of goods and services. C) location strategy. D) managing quality. E) human resources and job design.

Resource Last Year This Year Change Pct. Change Labor 10500 / 12000 = 0.88 12100 / 13200 = 0.92 0.04 4.76% Utilities 10500 / 7600 = 1.38 12100 / 8250 = 1.47 0.09 6.16% Capital 10500 / 83000 = 0.13 12100 / 88000 = 0.14 0.01 8.69%

Martin Manufacturing has implemented several programs to improve its productivity. They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's. The following data are available: Last Year This Year Output 10,500 units 12,100 units Labor Hours 12,000 13,200 Utilities $7,600 $8,250 Capital $83,000 $88,000 Calculate and compare the productivities of last year and this year for three categories. Which category showed the greatest increase?

E

Reasons to study operations management include: A) studying how people organize themselves for productive enterprise. B) knowing how goods and services are consumed. C) understanding what human resource managers do. D) learning about a costly part of the enterprise. E) A and D

labor, capital, and management.

Three commonly used productivity variables are:

False

True or False:Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

production and consumption occur simultaneously

Which of the following attributes is most typical of a service? A) production and consumption occur simultaneously B) tangible C) mass production D) consistency E) easy to automate

Auditing

Which of the following would NOT be an operations function in a commercial bank? A) auditing B) teller scheduling C) maintenance D) collection E) check clearing