HW 8

Place the items of an effective communication in the proper order.

1. Intention 2. Expression 3. Reception 4. Interpretation 5. Feedback 6. New Intentions

According to the A-B-C model, which of the following is the correct sequence of events that takes place in stress management?

According to the A-B-C model, which of the following is the correct sequence of events that takes place in stress management?

___________ is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way? _____________ is an effort to attain objectives by attacking or hurting other _____________ Individuals are able to stand up for their own rights, or their group's rights, in a way that also recognizes the concurrent right of others to do the same.

Blank 1 - Acquiescence Blank 2 - Aggression Blank 3 - Assertiveness

____________ is the degree to which someone tells others something and ensures that they understand what was said.

Communication Effectiveness

What is the most important step in conducting a meeting?

Determine if it is necessary.

Which of the following statements is most likely true about defensiveness?

It occurs when someone feels threatened.

The best way to build relationships with followers is ____________ .

Spend time listening to what they have to say

Identify the correct order of A decision making process.

Step 1. Identify the problem Step 2. Analyze the causes Step 3. Develop alternative solutions Step 4. Select the best solution Step 5. Implement the solution Step 6. Assess the impact of the solution

_____ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

Stress

When choosing an appropriate context and medium, oral communication is ideal when

communication needs to be two-way.

Force field analysis uses a graphic approach to depict the opposing forces that tend to perpetuate a present state of affairs. According to the concept in order for change to be properly implemented

driving forces must be more powerful than restraining forces

Which of the following most likely makes up the evaluative component of listening skills?

knowing how well one can paraphrase a sender's message

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

knowledge/judgement

The ____ ________experience one has with a task, the ____________ difficult it becomes.

more, less

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

nominal group technique (NGT)

In a systems view of communication, identify the immediate next step after "expression."

reception

Which of the following is not a way leaders can use improve communication skills?

using constructive sarcasm