Individual Excellence

When you conform too much to organizational norms and expectations, which of the following conditions are taking place?

Group Think

How does technology relate to conflict?

It changes the way that employees perform tasks.

Which of the following is a true statement regarding the construction of a Pareto Chart?

It has two y-axes.

What statement best describes career planning?

It is an ongoing process that should be reviewed often.

How does cognitive dissonance relate to decision-making?

It is anxiety experienced after a decision is made.

What is the benefit of using the Monte Carlo risk management technique?

It is used to model uncertainty to help manage business risk and simulate complex systems.

Which term describes body movement, an important element of non-verbal communication?

Kinesics

Which of the following techniques is used with a state of nature of uncertainty?

Laplace

What is the primary purpose of job shadowing?

Learn specifically about a certain career by accompanying professionals at their workplace.

Which of the following actions should be taken FIRST to manage electronic files on your computer?

Organize your hard disk.

Which of the following choices IS NOT a dimension of creativity?

The creative obstacles

What statement best describes the first step for effective delegation?

Determine desired results.

What is the purpose of break-even analysis?

Determine where total revenues equal total costs.

How does the Meyer-Briggs Type Indicator (MBTI) assist you in career planning?

Determines your personality type

What is the best way to cope with unexpected obstacles that create roadblocks to your goals?

Develop contingency plans.

How can you improve the probability that your written proposal is accepted?

Directly address the need of the customer.

What is the best way to minimize misfiling of paper documents?

Restrict access to your files.

Which tool requires that no talking take place during the idea-generation phase?

Affinity Diagram

What process is used to reduce intangible assets?

Amortization

Which statement is the best definition of stress?

Arousal of mind and body to genuine or perceived stimuli.

Which formula represents the usual form of the accounting equation?

Assets = Liabilities + Owner's Equity

What is true regarding Double Entry Accounting?

At least two different accounts are used.

Which investment method is the easiest to use?

Average Rate of Return

Which of the following choices IS NOT a method of improving your listening skills?

Be a differential listener

Which statement regarding fundamental accounting concepts is true?

Capital and owner's equity are interchangeable terms.

What is a benefit of conflict according to the Progressive View of Conflict?

Conflict leads to a search for effective solutions.

Which term is used to describe the regular use of accounting practices, day in and day out?

Consistency

Which of the following choices best describes the objective of communication?

Create common understanding

Which characteristic would you find in a risk-taker?

Determination

What statement best describes the use of experience in decision-making?

Experience is given too much emphasis in making many decisions.

Which of the following choices is not a stress reduction area for an organization to consider?

Family problems

Which of the following choices is the biggest disadvantage of written communication?

Feedback is delayed

Which model includes the three stages of stress?

General Adaptation Syndrome

Which of the following is NOT a fundamental question regarding time management?

How can I better manage tasks considered to be the trivial many?

Which of the following IS NOT an effective guideline for productive meetings?

Invite participants and observers.

How does your personality act as a filter in processing stress?

It allows you to experience the full impact of a challenge.

Which of the following selections is a goal-setting technique that benefits organizations?

Management by Objective (MBO)

What is an important distinction between financial and managerial accounting?

Managerial accounting extends beyond the boundaries of traditional accounting system.

Which of the following is NOT a difference between memos and letters?

Memos use a block style and letters use an indented style.

In the control process, what does corrective action involve?

Minimizing the difference between a standard and actual results.

Which of the following statements in true regarding research about stress management?

Perception has a strong relationship to stress.

What is the first step to perform in your career planning process?

Perform self-assessment

Which of the following is NOT considered a principle for progress?

Performing follow-up

Which of the following statements DOES NOT pertain to the planning process as related to personal organization?

Planning involves analysis of internal and external data so that future decisions can be made.

Which option is the most effective conflict resolution strategy?

Problem-solving

Which of the statements is most correct regarding goals?

Push yourself out of your comfort zone to achieve worthwhile, desirable goals.

Which of the following choices is true regarding written communication?

Remember to use the acronym PAS (Problem-Analysis-Solution) when thinking about your readers.

Which of the following statements best represents the intent of constructive confict?

Resolve differences and emphasize similarities.

How can you minimize government actions as a source of risk?

Set up internal departments and lobby public officials.

Which of the following statements is true regarding management of paperwork?

Simplify paperwork by asking originators to send you what is easiest and most practical.

Which of the following statements is true regarding the sources of conflict?

Since conflict is inevitable, it is also pervasive in its sources.

Which concept best optimizes the desired relationship between profits and cash flow?

Timing

Which statement is true regarding cash flow?

To determine cash flow, add depreciation expenses back to net income.

Which of the statements is most correct regarding planning your communication?

Use basic facts to begin your message.

Which of the following choices is the best way to identify and address risk in the environment?

Use factual information as a basis for your decisions.

Which of the following is NOT a purpose of written communication?

Use proxemics and kinesics in providing feedback.

Which of the following best describes the use of technical jargon and acronyms?

Use technical jargon and acronyms only with receivers with a common frame of reference.

Which of the following statements is NOT true regarding activities that can help you identify the right levels of risk?

Use your intuition and act on your beliefs.

Which type of cost is fixed per unit of output and changes with volume of output?

Variable

What do you use to provide an overall context for goal setting?

Your lifelong goals