information system management
***Which function describes a role of a transaction processing system (TPS)? A) Recording daily routine business process information B) Focusing on strategic issues and long-term trends C) Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy D) Providing answers to routine questions with a predefined procedure for answering them
A) Recording daily routine business process information A transaction processing system (TPS) has the role of recording daily routine business process information.
What is an economic advantage of new information systems in an organization? A) Reduced internal management costs B) Increased market demand C) Greater availability of raw materials D) Enhanced morale
A) Reduced internal management costs
***Which function describes a role of a executive support system (ESS)? A) addressing needs of leaders at the top of the hierarchy B) providing leaders with current performance reports C) recording daily routine business process information D) focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy
A) addressing needs of leaders at the top of the hierarchy An executive support system (ESS) has the role of addressing needs of leaders at the top of the hierarchy.
***A sales manager is looking to analyze regional sales data, forecast future sales, and visualize data trends. Which information system supports the sales manager's job function? A) decision support system (DSS) B) customer relationship management (CRM) C) transaction processing systems (TPS) D) management information system (MIS)
A) decision support system (DSS) That's right! A decision support system aids in making decisions by analyzing data and forecasting trends, making it the best fit for the described function.
***Which scenario demonstrates a situation for which a decision support system (DSS) should be used? A) A department leader is responsible for generating a regular report comparing current sales to previous sales. B) A company manager is responsible for determining how a decrease in a product's price would affect demand, supply, and sales. C) A company CEO is responsible for determining whether the company should complete a merger. D) A retail manager is responsible for determining how many units of a new product were sold last quarter.
B) A company manager is responsible for determining how a decrease in a product's price would affect demand, supply, and sales. A decision support system (DSS) is tailored for unique and rapidly changing problems that need to be answered by middle management.
***Which scenario demonstrates a situation for which a executive support system (ESS) should be used? A) A department leader is responsible for generating a regular report comparing current sales to previous sales. B) A company manager is responsible for determining how a decrease in a product's price would affect demand, supply, and sales. C) A company CEO is responsible for determining whether the company should complete a merger. D) A retail manager is responsible for determining how many units of a new product were sold last quarter.
C) A company CEO is responsible for determining whether the company should complete a merger. An executive support system (ESS) is for complex decisions that need to be made by top executive
A company is experiencing a latency issue with its website. What does this type of issue refer to? A) Incorrect web page element colors B) Failure to convert analog signals to digital signals C) An inability to transfer data D) A lack of website availability
C) An inability to transfer data
An online retailer has been paying for advertisements to be presented to general market audiences, but success has been limited. Which strategy will improve the retailer's advertising by allowing ads to be presented to consumers based on their activity? A) Targeted email B) Pull advertising C) Behavioral targeting D) Promotional marketing
C) Behavioral targeting
A company's middle management has been struggling to effectively monitor and control the business. Reports on the current performance of the company have been inaccurate at times or untimely, resulting in confusion or ineffective changes. The company has decided to consider implementing a new management information system and is currently changing from the old system to the new system using a parallel strategy. Which stage of the systems development process is the company working on? A) Analysis B) Testing C) Conversion D) Design
C) Conversion
***What is the purpose of an customer relationship management (CRM)? A) Making a firm's relevant collective skills and expertise available throughout the business to improve processes and decisions B) Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources C) Coordinating business processes that involve sales, marketing, and service in relation to buyers of company products or services D) Sharing information among purchasing firms, suppliers, distributors, and logistics companies for efficient production
C) Coordinating business processes that involve sales, marketing, and service in relation to buyers of company products or services A customer relationship management (CRM) system is used for coordinating business processes that involve sales, marketing, and service in relation to buyers of company products or services.
A cross-functional team is working with a vendor to develop and implement information system policies in response to the growing use of customer information and networking within business operations. The team is currently addressing concerns about unauthorized access to stored customer information. Which type of controls should this team create? A) Software B) Computer operations C) Data security D) Hardware
C) Data security
A company is implementing a social customer relationship management (CRM) system in response to a growing online presence. What should the company expect to be able to do with this type of system? A) Automate strategic decision-making B) Improve supply chain efficiency C) Deepen interactions with customers D) Determine the optimal price to charge
C) Deepen interactions with customers
A company entered the e-commerce market by using the content provider business model. What does this business model involve? A) Creating an online store B) Processing payments for consumers C) Distributing information such as news, music, or videos D) Creating an environment where people can communicate
C) Distributing information such as news, music, or videos
An online retailer has experienced rapid growth over the past several years and has decided to revisit its information security policies. Among many changes, one aspect indicates that a specific team will be established to handle internal policy disputes or questions of conduct. Which ethical concern is addressed by this aspect of the new policies? A) Human welfare B) Justice C) Due process D) Proportionality
C) Due process
Which role do database management systems have in organizations? A) Conducting predictive data analytics B) Correcting data outliers C) Facilitating data sharing D) Using customer data to predict profitability
C) Facilitating data sharing
***Which function describes a role of a decision support system (DSS)? A) Recording daily routine business process information B) Focusing on strategic issues and long-term trends C) Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy D) Providing answers to routine questions with a predefined procedure for answering them
C) Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy That's right! A decision support system (DSS) is a management-level system that provides data analytics for decision-making.
Which factor diminishes the long-term competitive advantage obtained through strategic systems? A) Technology prices constantly rise. B) Employee turnover is high. C) Globalization has increased competition. D) Employee skill sets constantly change.
C) Globalization has increased competition.
An organization is setting up a local area network to connect devices and share information within a manufacturing facility. What is a benefit of using this type of network? A) Supports a data transfer rate of 10 gigabits per second B) Routes all traffic through a single server C) Is well-suited for managing printers D) Uses data redundancy to prevent data loss
C) Is well-suited for managing printers
A company is considering investing more resources in network performance monitoring tools. What can the company expect these tools to do? A) Throttle bandwidth for low-priority tasks B) Configure network architecture C) Monitor bandwidth issues D) Predict network latency problems
C) Monitor bandwidth issues
A national retailer reported that computer hackers were able to penetrate their information system and steal sensitive company and customer data, potentially affecting millions of customers and threatening business operations. Which societal consequence is expected for this large-scale attack? A) Reduced labor availability B) Shift away from business technology use C) More stringent regulatory oversight D) Higher prices for goods and services
C) More stringent regulatory oversight
An organization that operates completely within the U.S. needs guidelines for creating a disaster recovery plan to restore information systems after an attack. What should this organization use to obtain the needed guidelines? A) ISO 9001 B) IEEE 802 C) NIST Framework D) Six Sigma
C) NIST Framework
What do companies use geospatial intelligence to accomplish? A) Identifying areas of improvement by comparing key performance indicators with competitors B) Examining raw data to draw conclusions from past trends C) Optimizing delivery routes using location-based data D) Uncovering trends in large sets of information using machine learning
C) Optimizing delivery routes using location-based data
A company with a large online presence would like to identify unfavorable opinions about a recent subscription service. Which tool should the company use in this case? A) Long tail marketing B) Predictive analytics C) Sentiment analysis D) Executive support system
C) Sentiment analysis
A company board of executives is searching for a system to source, produce, and deliver goods and services efficiently through information sharing. Which type of system should be used? A) Knowledge management system (KMS) B) Customer relationship management (CRM) system C) Supply chain management (SCM) system D) Enterprise system (ES)
C) Supply chain management (SCM) system
Which outcome has resulted from virtualization as a trend of emerging information technology? A) The ability to process units of data as 0, 1, or both simultaneously B) The need to wipe data from devices remotely C) The possibility of accessing computing resources in ways not restricted by geographic location D) The use of wearable devices to deliver information without task interruption
C) The possibility of accessing computing resources in ways not restricted by geographic location
A business is expanding to have locations in 10 states and needs a network to span these locations. Which computer network should be used? A) Metropolitan area network (MAN) B) Local area network (LAN) C) Wide area network (WAN) D) Campus area network (CAN)
C) Wide area network (WAN)
***A highly successful advertising company is about to expand nationally. It is very important to find a way to store and disseminate the clients' branding and style guides throughout the organization. These guides are updated regularly and include multiple image files and text documents. Which system should be used to meet the needs of the organization? A) a telepresence system B) a supply chain management (SCM) system with knowledge management system (KMS) C) a extranet with knowledge management system (KMS) capabilities D) a wiki
C) a extranet with knowledge management system (KMS) capabilities An extranet is accessible to authorized clients, enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed. The KMS capability will help to minimize redundant work on similar clients.
***Which function describes a role of a transaction processing system (TPS)? A) addressing needs of leaders at the top of the hierarchy B) providing leaders with current performance reports C) recording daily routine business process information D) focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy
C) recording daily routine business process information A transaction processing system (TPS) has the role of recording daily routine business process information
A manufacturing company wants to use real-time data to determine the optimal time to service production equipment. Which decision-support tool should be used? A) Predictive analytics B) Competitive intelligence C) Scorecard D) Operational intelligence
D) Operational intelligence
A human resources manager wants to view information about employee productivity for all days when the daily high temperature was greater than 85 degrees Fahrenheit to determine whether interventions should be made. Which type of decision-support tool should be used? A) Dashboard B) Production report C) Drill down D) Parameterized report
D) Parameterized report
A company is updating its information security policies after several updates and changes have been made to its enterprise information system. One component of the new policies indicates that management is only allowed access to employee data that is necessary and directly related to a defined business task. Which ethical concern is addressed by the policy? A) Justice B) Transparency C) Due process D) Privacy
D) Privacy
Which activity characterizes the transaction broker business model for e-commerce? A) Creating an online store B) Distributing information such as news, music, or videos C) Offering an initial point of entry to the internet D) Processing payments for consumers
D) Processing payments for consumers
Which research finding about IT alignment with business objectives is accurate? A) Implementing IT systems produces profitable results regardless of business goals. B) Expense levels are directly related to the alignment of IT with business goals. C) Companies with broad objectives benefit the most from IT system implementation. D) Profitability is directly related to the alignment of IT with business goals.
D) Profitability is directly related to the alignment of IT with business goals.
***Which function describes a role of a management information system (MIS)? A) Recording daily routine business process information B) Focusing on strategic issues and long-term trends C) Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy D) Providing answers to routine questions with a predefined procedure for answering them
D) Providing answers to routine questions with a predefined procedure for answering them A management information system (MIS) has the role of providing answers to routine questions with a predefined procedure for answering them.
Which business intelligence gathering method is used to present insights regularly in a structured format? A) Social media analytics B) Prescriptive analytics C) Internet of Things analytics D) Reporting tools
D) Reporting tools
***What is the purpose of an supply chain management (SCM)? A) Making a firm's relevant collective skills and expertise available throughout the business to improve processes and decisions B) Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources C) Coordinating business processes that involve sales, marketing, and service in relation to buyers of company products or services D) Sharing information among purchasing firms, suppliers, distributors, and logistics companies for efficient production
D) Sharing information among purchasing firms, suppliers, distributors, and logistics companies for efficient production A supply chain management (SCM) system is used for sharing information among purchasing firms, suppliers, distributors, and logistics companies for efficient production.
Which question is related to the use of a transaction processing system (TPS)? A) Which loading pattern should be used to optimize shipping? B) Is the current level of sales in line with planned targets? C) How will employment levels change over the next decade? D) Which cashier served during a specific customer encounter?
D) Which cashier served during a specific customer encounter?
***Which information system is related to answering the question, "What is the effect on the return on investment if a factory shuts down for three months?" A) executive support system (ESS) B) transaction processing system (TPS) C) management information system (MIS) D) decision support system (DSS)
D) decision support system (DSS) That's right! A decision support system (DSS) is a management-level system used to analyze trends and assist in decision-making.
***Which function describes a role of a decision support system (DSS)? A) addressing needs of leaders at the top of the hierarchy B) providing leaders with current performance reports C) recording daily routine business process information D) focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy
D) focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy A decision support system (DSS) has the role of focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy
***A copier company has 30 field technicians who have access to information to assist with challenging service calls while out in the field. Which system should be used to consolidate the relevant information and experience? A) customer relationship management (CRM) system B) extranet C) transaction processing system (TPS) D) knowledge management system (KMS)
D) knowledge management system (KMS) Knowledge management systems enable organizations to better manage processes for capturing knowledge and expertise, making it available wherever and whenever needed.
***Which scenario demonstrates a situation for which a management information system (MIS) should be used? A) A department leader is responsible for generating a regular report comparing current sales to previous sales. B) A company manager is responsible for determining how a decrease in a product's price would affect demand, supply, and sales. C) A company CEO is responsible for determining whether the company should complete a merger. D) A retail manager is responsible for determining how many units of a new product were sold last quarter.
A) A department leader is responsible for generating a regular report comparing current sales to previous sales. A management information system (MIS) is tailored for generating reports, doing low-level analysis, and answering basic questions with procedural answers.
Which situation describes a case in which a management information system (MIS) should be used? A) A supervisor is responsible for creating a report showing categorized expenses and how they compare to previous time periods. B) A plant manager is responsible for determining how much money was spent on equipment maintenance last year. C) A company CEO is responsible for determining whether the company should complete a merger. D) A business manager is responsible for determining which price should be charged to maximize profit.
A) A supervisor is responsible for creating a report showing categorized expenses and how they compare to previous time periods.
A company wants to incorporate asynchronous and remote collaboration to enhance work team communication. Which form of collaboration fits this requirement? A) A wiki, because it occurs at different times and different places B) Roomware, because it occurs at the same place and the same time C) Instant messaging, because it occurs at the same time but at different places D) A large public display, because it occurs at the same place but at different times
A) A wiki, because it occurs at different times and different places
Which organizational effect should management expect with new information system applications? A) Changes to business processes B) Greater market demand C) Slow inventory adjustments D) Greater marketing effectiveness
A) Changes to business processes
***Which goal represents an appropriate use of an enterprise system (ES)? A) Create a single comprehensive data repository for the business as a whole B) Source, produce, and deliver goods and services efficiently through information sharing C) Integrate information to better identify, attract, and retain the most profitable buyers of company products D) Improve availability of collective expertise for management decisions
A) Create a single comprehensive data repository for the business as a whole That's right! An enterprise system (ES) is meant to be a company-wide information system to coordinate key internal processes.
An organization with a large online presence has been struggling to maintain data quality with the rapid growth of the business. As part of its current effort to improve data quality, the organization would like to establish rules for organizational information sharing.Which tool should the organization use? A) Data governance B) Data analytics C) Data cleansing D) Data auditing
A) Data governance
A company hired a consultant to evaluate the company's performance and opportunities to improve its information systems. The consultant found that the existing decision-support system is problematic and should be replaced with a new system. The company is now detailing system specifications that will achieve defined objectives. Which stage of the systems development process does the scenario represent? A) Design B) Conversion C) Testing D) Programming
A) Design
A company is developing a new enterprise information system. Which outcome can the company expect with the implementation of an effective IT integration strategy? A) Enhanced interdepartmental collaboration B) More frequent production reports C) Increased market demand D) Finer data granularity
A) Enhanced interdepartmental collaboration
An organization is seeking to enhance its information security measures. The organization wants guidelines for the integration of information security into operational plans. Which standard provides these guidelines? A) ISO 27001 B) PCI DSS C) ISO 9001 D) Six Sigma
A) ISO 27001
A small business needs to set up a network to connect office computers, a server, and a printer.Which computer network should be used? A) Local area network (LAN) B) Metropolitan area network (MAN) C) Wide area network (WAN) D) Campus area network (CAN)
A) Local area network (LAN)
***What is the purpose of a knowledge management system (KMS)? A) Making a firm's relevant collective skills and expertise available throughout the business to improve processes and decisions B) Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources C) Coordinating business processes that involve sales, marketing, and service in relation to buyers of company products or services D) Sharing information among purchasing firms, suppliers, distributors, and logistics companies for efficient production
A) Making a firm's relevant collective skills and expertise available throughout the business to improve processes and decisions A knowledge management system (KMS) is used for making a firm's relevant collective skills and expertise available throughout the business to improve processes and decisions
A company needs to create a network to connect its main office, two office branches, and a factory, all located in various places throughout a city. Which type of computer network is appropriate for this need? A) Metropolitan area network (MAN) B) Campus area network (CAN) C) Local area network (LAN) D) Wide area network (WAN)
A) Metropolitan area network (MAN)
A company is setting up a relatively small network and wants information on each device to be directly shareable with other devices. What is the appropriate network architecture? A) Peer-to-peer B) Wide area C) Client/server D) File transfer
A) Peer-to-peer
Which benefit is associated with the organizational use of the internet? A) Prompt internal and external interactions B) A centralized customer base C) Greater information security D) More personal customer interactions
A) Prompt internal and external interactions
Which function describes a role of a transaction processing system (TPS)? A) Addressing needs of leaders at the top of the hierarchy B) Keeping track of elementary business activities C) Providing sophisticated analytics and models for leaders in the middle of the hierarchy D) Generating regular reports from compressed routine data
B) Keeping track of elementary business activities
***A business communications consulting firm that services many clients in different industries across the United States is looking to improve its business processes and financial performance. The company provides customized written recommendations about how to use a client's existing resources to improve the client's internal communications. Which information system should the firm implement? A) extranet B) knowledge management system (KMS) C) supply chain management (SCM) system D) customer relationship management (CRM)
A) extranet An extranet enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed.
***A manager of a global retail shoe store noticed sales of their products declined in a specific region of the country. Which type of information system would best help the manager understand why? A) management information system (MIS) B) decision support system (DSS) C) transaction processing system (TPS) D) enterprise resource planning (ERP)
A) management information system (MIS) That's right! A management information system provides summaries and reports transactions.
***A new competitor has entered the market and is offering a similar product to the company. The company has decided to implement a new system to maintain a competitive advantage. Which question should managers ask to identify the systems that provide a strategic advantage to their firms? A) what are the business and industry value chains for this company? B) Will employees resist the selected system? C) Is the system capable of recommending a new product and service? D) Is the correct team in place to deploy the system?
A) what are the business and industry value chains for this company?
A highly successful advertising company is about to expand nationally. It is very important to find a way to store and disseminate the clients' branding and style guides throughout the organization. These guides are updated regularly and include multiple image files and text documents. Which system should be used to meet the needs of the organization? chain management (SCM) system with knowledge management system (KMS) C) an extranet with knowledge management system ( KMS) capabilities D) a wiki A) a telepresence system B) a supply
An extranet is accessible to authorized clients, enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed. The KMS capability will help to minimize redundant work on similar clients.
A company is organizing collaboration for a new project. The project will include various forms of collaboration, including collaboration that is synchronous and colocated. Which form of collaboration is appropriate for this purpose? A) Screen sharing, because it occurs at the same time but at different places B) A shared table, because it occurs at the same place and the same time C) A large public display, because it occurs at the same place but at different times D) A group calendar, because it occurs at different times and different places
B) A shared table, because it occurs at the same place and the same time
An organization is working on improving data quality throughout its operations. The organization is specifically ensuring that data is available to those who need it. Which aspect of data quality is the organization addressing? A) Consistency B) Accessibility C) Usability D) Accuracy
B) Accessibility
A programming software company has paid for various ads on the web but has not had much success in attracting interested customers. The company would like to ensure its ads are presented to web users who are interested in programming. Which conversion optimization strategy should be used in this situation? A) Targeted email marketing B) Behavioral targeting C) Digital crowdsourcing D) Website personalization
B) Behavioral targeting
In order to best meet its needs for a new facility network, a business decided to implement a client/server architecture. Which disadvantage is associated with this type of architecture? A) The maximum number of devices supported is 50. B) Central machine issues directly affect all linked devices. C) Data transfer speeds are limited to 100 megabits per second. D) All client computers share a single IP address.
B) Central machine issues directly affect all linked devices.
What is an important consideration for hardware capacity planning? A) Employee turnover B) Changes in business volume C) Needed interactivity D) Business culture
B) Changes in business volume
A business is designing a network for a new office location and wants information to be stored on central servers. What is the network architecture that should be used in this situation? A) Virtual private B) Client/server C) Peer-to-peer D) File transfer
B) Client/server
A small business is beginning to enter the e-commerce market and wants to use social media to boost brand visibility. Which strategy should the business use to accomplish this goal? A) Focusing on a single social media profile B) Collaborating with influencers C) Using search engine optimization D) Encouraging customer reviews
B) Collaborating with influencers
A food vendor has created profiles on several social media networking websites in hopes of beginning to implement social media marketing strategies. What should this food vendor expect to do as part of its new strategies? A) Collaborate with customers who act as company representatives B) Engage with people who may become customers C) Predict social trends from customer data D) Customize product offerings for each customer
B) Engage with people who may become customers
A large organization is working on implementing a relational database management system and wants to have a high level of data integrity. Which action should this organization take to achieve a high level of data integrity? A) Restructure content as needed to enhance performance B) Ensure that entries follow defined rules C) Design structures to reduce redundancy D) Set up tables with appropriate columns and value types
B) Ensure that entries follow defined rules
What is the system used for integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources? A) Supply chain management (SCM) system B) Enterprise system (ES) C) Enterprise system (ES) D) Customer relationship management (CRM) system
B) Enterprise system (ES)
What do companies use data mining to accomplish? A) Monitoring online communities for public opinions B) Extracting patterns from large sets of information C) Discovering operational insights from wearable devices D) Optimizing delivery routes using location-based information
B) Extracting patterns from large sets of information
***Which function describes a role of a executive support system (ESS)? A) Recording daily routine business process information B) Focusing on strategic issues and long-term trends C) Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy D) Providing answers to routine questions with a predefined procedure for answering them
B) Focusing on strategic issues and long-term trends An executive support system (ESS) has the role of focusing on strategic issues and long-term trends
As part of the design process for a new office computer network, a company needs a component that sends any received information to all other connected devices. What is the component that the company needs? A) Switch B) Hub C) Router D) Server
B) Hub
With its rapidly growing level of business, a company wants a process-based approach for establishing an information security management system. Which standard should the company use for this purpose? A) HIPAA B) ISO 27001 C) PCI DSS D) Six Sigma
B) ISO 27001
What does the business value chain model help firms with to better overcome competitive challenges? A) Identifying threats to competitive advantage by suppliers B) Identifying where information systems are likely to have a strategic impact C) Identifying how information technology is being used in other industries D) Identifying how to integrate business processes across all departments
B) Identifying where information systems are likely to have a strategic impact
***What is the purpose of an enterprise system (ES)? A) Making a firm's relevant collective skills and expertise available throughout the business to improve processes and decisions B) Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources C) Coordinating business processes that involve sales, marketing, and service in relation to buyers of company products or services D) Sharing information among purchasing firms, suppliers, distributors, and logistics companies for efficient production
B) Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources That's right! An enterprise system (ES) is meant to be a company-wide information system to coordinate key internal processes.
***Which goal represents an appropriate use of an supply chain management (SCM) system? A) Create a single comprehensive data repository for the business as a whole B) Source, produce, and deliver goods and services efficiently through information sharing C) Integrate information to better identify, attract, and retain the most profitable buyers of company products D) Improve availability of collective expertise for management decisions
B) Source, produce, and deliver goods and services efficiently through information sharing A supply chain management (SCM) system is used to source, produce, and deliver goods and services efficiently through information sharing.
A company recently experienced an internal information security breach, but the company is reluctant to report the computer crime. Which reason explains why the company is reluctant to report the crime? A) The extent of the damage is not yet known. B) The crime involves employees. C) The vulnerability has not yet been fixed. D) The vulnerability was unknown.
B) The crime involves employees.
A shipping company is looking to have an old decision-support system replaced with a new custom system to improve performance. There is a desire for a well-established development process that will produce a reliable new system with comprehensive documentation. The board of directors is not concerned about how long the process will take. Which development method should be used for the new information system? A) Agile development B) Traditional life cycle C) Prototyping D) DevOps
B) Traditional life cycle
An investment company employee is responsible for payment processing for regular investments.Which system should be used in this situation? A) Management information system (MIS) B) Transaction processing system (TPS) C) Executive support system (ESS) D) Decision support system (DSS)
B) Transaction processing system (TPS)
An organization needs an IT component for accessing the internet and internet resources. Which IT component should be used? A) Software as a service B) Web browser C) HTML D) Enterprise software application
B) Web browser
***Which function describes a role of a management information system (MIS)? A) addressing needs of leaders at the top of the hierarchy B) providing leaders with current performance reports C) recording daily routine business process information D) focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy
B) providing leaders with current performance reports That's right! A management information system (MIS) provides answers to routine questions with a predefined procedure. It is designed for generating reports on organizational performance for middle management to monitor and control the business.
***A cashier at a retail store is responsible for recording daily sales, processing payments, and issuing receipts. Which information system is tailored to support the cashier's job function? A) executive support system (TPS) B) transaction processing system (TPS) C) supply chain management (SCM) system D) knowledge management system (KMS)
B) transaction processing system (TPS) That's right! A transaction processing system is designed to process and record transactions, making it ideal for a cashier's tasks.
***Which scenario demonstrates a situation for which a transaction processing system (TPS) should be used? A) A department leader is responsible for generating a regular report comparing current sales to previous sales. B) A company manager is responsible for determining how a decrease in a product's price would affect demand, supply, and sales. C) A company CEO is responsible for determining whether the company should complete a merger. D) A retail manager is responsible for determining how many units of a new product were sold last quarter.
D) A retail manager is responsible for determining how many units of a new product were sold last quarter. That's right! A transaction processing system (TPS) is an operational system used to perform and record daily routine business transactions.
Which scenario demonstrates the need for a campus area network (CAN)? A) A small business needs to set up a network to connect office computers, a server, and a printer. B) A business is expanding to have locations in 10 states and needs a network to span these locations. C) A business has four locations throughout a city and needs to set up a network to share information among these locations. D) A university needs to set up a network to connect systems among its many offices, classroom buildings, and dorm buildings.
D) A university needs to set up a network to connect systems among its many offices, classroom buildings, and dorm buildings.
A manufacturing company is choosing an integration strategy for a new information system. What is required for the IT integration strategy to be effective? A) Access to big data analytics B) A cross-functional integration team C) The possibility of process automation D) Alignment with business objectives
D) Alignment with business objectives
An organization has been expanding, but it has been having trouble effectively tracking and reviewing routine transactions during the expansion. The organization believes that the current transaction processing system is insufficient for the new level of business. The organization is currently defining the problem to solve. Which step of the systems development process is the organization in? A) Programming B) Design C) Testing D) Analysis
D) Analysis
How does a database management system address the traditional file environment problem of redundancy? A) By allowing ad hoc queries to avoid having to write complicated programs B) By allowing the organization to centrally manage data and its use C) By enabling data to stand on their own, apart from applications D) By minimizing isolated files in which the same data are repeated
D) By minimizing isolated files in which the same data are repeated
Which process describes how companies using the subscription revenue model in e-commerce generate income? A) Offering base-level services without charge but charging a fee for special features B) Charging a fee to facilitate the exchange of information for a purchase C) Receiving payments to place marketing content on a website D) Charging users an ongoing fee for content or services
D) Charging users an ongoing fee for content or services
***A company has maintained a competitive advantage in its industry through innovation. However, it has noticed that it has been facing major competition. What are the reasons why the competitive advantage of strategic systems does not last long? A)Employees lack IT skills, and the technology cost increases. B) The cost of labor increases, and systems do not align with organizational objectives. C) Inventory decreases, and employees are resistant to change. D) Competitors can copy strategic systems, and customer expectations change.
D) Competitors can copy strategic systems, and customer expectations change. That's right! The competitive advantages that strategic systems confer do not necessarily last long enough to ensure long-term profitability. Because competitors can retaliate and copy strategic systems, competitive advantage is not always sustainable. Markets, customer expectations, and technology change; globalization has made these changes even more rapid and unpredictable.
A small business owner has concerns about information security but is not sure where to begin. What should this business owner do first? A) Educate employees on the dangers of phishing attacks B) Install an intrusion detection system C) Implement administrative controls D) Conduct a risk assessment
D) Conduct a risk assessment
Which capability of database management systems relates to adding or deleting data from the database? A) Data reduction B) Data definition C) Data correction D) Data manipulation
D) Data manipulation
A retail company needs to develop a new information system for one of its departments. The company is hoping the process will not take very long. For the best chance of success, there must be close collaboration between systems development and operations groups. Which development method should be used for this project? A) Prototyping B) Traditional life cycle C) Rapid application development (RAD) D) DevOps
D) DevOps
Based on trends in IT, companies are able to utilize clean energy-powered data centers.Which trend has led to this impact on organizations? A) Virtualization B) Consumerization of IT C) Edge computing D) Green computing
D) Green computing
A business owner is working on bolstering information security and is especially concerned about protecting user identities. Which tool should the business owner use to address this concern? A) Peer-to-peer architecture B) System auditing C) Employee education D) Identity management
D) Identity management
***Which goal represents an appropriate use of a knowledge management system (KMS)? A) Create a single comprehensive data repository for the business as a whole B) Source, produce, and deliver goods and services efficiently through information sharing C) Integrate information to better identify, attract, and retain the most profitable buyers of company products D) Improve availability of collective expertise for management decisions
D) Improve availability of collective expertise for management decisions A knowledge management system (KMS) is used to improve availability of collective expertise for management decisions.
A firm wants to determine which people to target with ads about nearby restaurants and stores. Which decision-support tool should be used? A) Scorecard B) Predictive analytics C) Competitive intelligence D) Location analytics
D) Location analytics
A financial firm serving tens of millions of clients was recently the target of a cybercrime attack. Valuable company data and sensitive customer data were copied, resulting in harm to both customers and the company. What is a societal consequence related to this large-scale attack? A) Shift away from business technology use B) Higher prices for goods and services C) Reduced labor availability D) Loss of public trust
D) Loss of public trust
Which method is used to gather information about widespread consumer trends? A) Descriptive analytics B) Benchmarking C) Reporting tools D) Market research
D) Market research
An IT manager is evaluating the possibility of using open source software for business operations. What is an example of open source, as opposed to proprietary, software? A) Google Chrome web browser B) IBM mainframe C) Windows operating system D) Mozilla Firefox web browser
D) Mozilla Firefox web browser
***An organization has noticed a change since it implemented a strategic information system. Management has decided to conduct an analysis of the organization's change. Which three components do strategic information systems change? A) customer satisfaction, business objectives, and inventory B) marketing, expenses, and communication C) employees, suppliers, and investors D) products, services, and operating procedures
D) products, services, and operating procedures That's right! Strategic information systems often change the organization and its products, services, and operating procedures, driving it into new behavioral patterns.
