INTB 3355 - Chapter 3

True or false: Hofstede's cultural dimensions support the idea that a management technique that is appropriate in one national culture is generally appropriate in another.

False

Which of the following are cultural frameworks?

Kluckhohn and Strodtbeck's cultural orientation Edward Hall's high context and low context Hofstede's six dimensions Trompenaars's seven dimensions

Which of the following are rules of thumb for doing business across cultures?

Manners are important. Slow down. Be prepared.

In which country does transparency and price drive the procurement process?

United States

What term is given to the belief that your own culture is superior to other cultures?

ethnocentricity

Leslie decided to hire Patricia for the job because her assistant is Patricia's aunt, and Patricia's aunt knows that Patricia will be able to do the job. Which social institution played a role in the hiring of Patricia?

kinship

The most obvious and distancing cultural distinction associated with international business is ______.

language

There is nothing as important as __________________ in distinguishing one culture or subculture from another.

language

The human-made objects created by a culture are called _______________ culture, or artifacts.

material

Which of the following were Hofstede's original four cultural dimensions?

power distance masculinity-femininity individualism-collectivism uncertainty avoidance

According to Trompenaars, which culture tends to be rule-based and applies those rules to all people in all situations?

universalist

A(n) ______ culture tends to be rule-based, while ______ cultures tend to be relationship-based.

universalist, particularist

Which of the following should be kept in mind while analyzing cultural frameworks?

Analyzing cultural frameworks is only the beginning of understanding the complexity of cultures. One's own culture functions as an implicit reference point for comparison.

According to the tenets of _____, all who profess their faith in the Resurrection of Jesus will be received into heaven after death.

Christianity

Which religion has many denominations and shares a belief that there is one God who is revealed through human history?

Christianity

Which of the following statements are true of the command-and-control approach to accounting procedures?

Controls are administered by formal institutions. Compliance is gained through rules and sanctions.

True or false: Leadership styles tend to remain constant across cultures.

False

True or false: Practices related to gift giving are generally the same from one culture to the next.

False

Which of the following describe a global mind-set?

It requires the ability to pull ideas together across boundaries created by diversity. It requires a willingness to deal with complexity. It requires an openness to diversity.

Which of the following are examples of cultural paradoxes?

Japanese have low tolerance for ambiguity, yet their contracts have ambiguous clauses. Costa Rica is a high-context culture, yet it prefers automated tellers to real tellers. U.S. culture is considered individualistic, yet the United States has the highest rate of charitable giving.

Kendrick was surprised when the vendor from a Japan-based company called him and said they were not interested in doing business with Kendrick's U.S. manufacturing facility. The vendor explained that they'd had only had one discussion with Kendrick on the phone, and it was not sufficient to establish a relationship. What rule of thumb did Kendrick fail to consider?

Slow down.

Which one of the following statements is accurate regarding the effects of culture on leadership?

The role, function, and traits of leaders vary by culture.

Which of the following would be included in Edward Hall's definition of context in a culture's communication?

Tyler started his speech at the back of the room and moved toward the front as he finished. Liam slumped over the podium as he gave his presentation. Helen will do her presentation after Connor but before Jeremy.

According to Kluckhohn and Strodtbeck, which of the following are among the universal problems to which all cultures offer solutions?

What sorts of relationships should exist among individuals? What is the basic nature of humans? What relationship should people have with nature? What are the preferred forms of human activity?

When Milli explained to a France-based company that her U.S.-based firm would provide all of the necessary financial documentation to prove its worth, she was taken aback when the French company said they would prefer to know who the treasurer of her company was for the past ten years. This example shows how culture can affect the _____ area of a company.

accounting

The sense of beauty and taste within a culture is known as its

aesthetics

Natalie planned to purchase Belgian chocolate during her visit to Brussels because Belgian chocolate has a worldwide reputation for quality. The chocolate Natalie plans to purchase is an example of a(n) _____.

artifact

Kylie told the marketing team that it wouldn't make sense to try and market their company's new frozen meal product line in parts of South Africa because the consumers didn't have electricity, much less refrigeration. Kylie is demonstrating ____________ awareness.

cultural

Natalie knew her company could sell its bicycles in England, but she wanted her marketing team to learn more about how consumers in England use bicycles: Do they ride them to work, or do they ride bicycles just for pleasure? What aspect of marketing is Natalie concerned with?

culture

Jordan moved from the United States and took a job at a company based in China. He was always trying to get his co-workers in China to discuss their personal feelings regarding corporate decisions, but they were reluctant to do so because such conversations were not typical of their culture. Jordan's behavior is an example of _____.

ethnocentricity

The _______________ is the basic unit of institutions based on kinship.

family

A culture's aesthetics are expressed most intentionally in _______.

folklore art music drama

A __________ mind-set includes an openness to diversity along with an ability to pull ideas together across boundaries created by that diversity.

global

Cultural values play key roles in motivating and evaluating employees. This statement is an example of culture affecting which business function?

human resources

Jensen was surprised to learn that the company to which she was applying hires only graduates from Ivy League schools. This example demonstrates how culture can impact _____ in business.

human resources

Cultural _________ are contradictions in a culture's values.

paradoxes

When Kevin's US-based company purchased a manufacturing facility in China, the company decided to increase the output of the facility by adding an overnight shift. The workers refused to work the overnight hours and eventually the US owner agreed to return to a regular work schedule and output levels dropped. Which aspect of business is being affected by culture?

production

Edward Hall's cultural framework is based upon ______.

the context of the communication pattern

Gift giving in international business develops a social bond with the hope that it will eventually lead to ________________ between the giver and recipient

trust