Intentional Interviewing: Chapter 6—Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Which of the following lists the four dimensions of an accurate paraphrase? a. Sentence stem, key words, essence of what the client has said, and a check-out b. Key words, essence of the client's story, reflection of feeling, and a closing c. Key words, mirroring client body language, quoting the client, and a closing d. Sentence stem, reflection of feeling, a closing, and a check-out

a. Sentence stem, key words, essence of what the client has said, and a check-out

Summarizing is primarily used to ____. a. begin or end an interview b. organize clearly in your mind the auditory, visual, and kinesthetic primary representa-tional system c. define your agenda for the counseling session d. all of these

a. begin or end an interview

If you use an encourager correctly, you may anticipate that the client will ____. a. elaborate on the topic that has been encouraged b. accurately paraphrase what you have said back to you c. indicate that he or she appreciates what you are doing d. stop talking about the topic and move on to something more important

a. elaborate on the topic that has been encouraged

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____. a. encouraging b. paraphrasing c. summarizing d. empathizing

a. encouraging

Silence, minimum verbal utterances, and head nods are effective ways of a. encouraging. b. paraphrasing. c. summarizing. d. reflecting feeling.

a. encouraging.

A check-out at the end of a paraphrase may take all EXCEPT which of the following forms? a. A head nod indicating agreement. b. A closed question ("Is that right?"). c. A raised vocal tone at the end that almost turns the paraphrase into a question. d. All of these.

b. A closed question ("Is that right?").

Which one of the following is a key interviewer behavior when working with children? a. Be prepared to help children focus on a single issue. b. Allow them to play with clay or draw to expend excess energy. c. Soften your tone when you must look down at their level. d. Ask broad open questions to allow them room for their creative responses.

b. Allow them to play with clay or draw to expend excess energy.

Summarizing encompasses a longer period of conversation and is used to ____. a. define your agenda for the counseling session b. begin or end an interview c. organize the auditory, visual, and kinesthetic primary representational system d. close a session and prepare for the next visit

b. begin or end an interview

Accumulative stress is: a. the result of a major stressor such as rape, cancer, or other traumatic event. b. best handled with minor medication. c. seldom an important issue. d. repeated and repeating "minor" insults and stressors received by a client.

b. best handled with minor medication.

If you use paraphrases effectively, you may anticipate that the client will ____. a. change or jump topics b. give more detail without repeating exactly the same story c. indicate that he or she appreciates what you are doing d. stop talking about the topic and move on to something more important

b. give more detail without repeating exactly the same story

A proficient demonstration of active listening requires the interviewer to ____. a. listen intently and evaluate client responses to determine appropriate treatment b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say c. listen intently and convey his/her approval and support of the client's topic d. all of these statements demonstrate active listening

b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say

Client: There's this group of girls that make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just 'cause I don't have name brand shoes. I try to ignore them, but still the feeling inside me just hurts. Counselor: Demaris, it sounds like it hurts when they make fun of your shoes. This response can be classified as _______. a. encouraging noting emotions b. paraphrasing noting emotions c. summarizing noting emotions d. restating noting emotions

b. paraphrasing noting emotions

The checkout is also called a: a. reality check. b. perception check. c. sensation check. d. language check.

b. perception check.

If anything, informed consent when working with children is ___________________. a. not an issue when you work in a well-organized school system b. perhaps even more important than with adults c. a concern to parents d. all of the above

b. perhaps even more important than with adults

Counseling children requires ______________. a. more extensive use of questions than with adults b. using more concrete language c. avoiding the repetition of paraphrasing d. summarizing constantly what the child is saying

b. using more concrete language

Which of the following openings would be useful to draw out a child's story? a. "Honey, could you tell me what happened?" b. "Tell me everything that occurred, Joey." c. "Nelson, where were you when the fight started?" d. None of the above.

c. "Nelson, where were you when the fight started?"

If you use summarizing correctly, you may anticipate that the client will ____. a. thank you and move on to a different topic b. give more detail without repeating exactly the same story c. feel heard and learn how parts of important stories are integrated d. stop talking and jump to another story

c. feel heard and learn how parts of important stories are integrated

When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a ____. a. paraphrase b. summary c. restatement d. reflection

c. restatement

Paraphrasing and summarizing communicate to clients ____. a. that it is time for the session to end b. that the interviewer is skilled c. that they have been listened to d. that interviewer talk is important during the helping session

c. that they have been listened to

The most important function of summarizations is that a. they feed back the essence of many things that might have been missed otherwise. b. they break the routine of paraphrasing, questioning, and encouraging. c. they bring together the things a client has been saying in an organized fashion. d. they provide an opportunity for the interviewer to summarize his or her own ideas.

c. they bring together the things a client has been saying in an organized fashion.

All of the following are encouragers EXCEPT ____. a. head nods b. single-word repetitions c. well-phrased open questions d. open palm

c. well-phrased open questions

As an interviewer you may help alleviate the occurrence of accumulated stress or posttraumatic stress responses in clients by your careful listening and support. Which of the following is an ex-ample of accumulated stress? a. Being teased and excluded by classmates b. Experiencing discrimination and prejudice in the community c. Continuing harassment in the workplace d. All of the above

d. All of the above

Which of the following statements is TRUE of active listening? a. Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing. b. Active listening demands serious attention to empathy. c. Active listening enables the interviewer to see the client's worldview more completely. d. All of the above.

d. All of the above.

____ is demonstrated when the interviewer responds to the client, "You really feel frustrated, al-most crazy, over the situation." a. Encouraging b. Paraphrasing c. Summarizing d. Reflecting feeling

d. Reflecting feeling

Client: "There's this group of girls that make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just 'cause I don't have name brand shoes. I try to ignore them, but still the feeling inside me just hurts." Counselor: "They keep making fun of your shoes?" Classify this response. a. Encouraging b. Paraphrasing c. Summarizing d. Restating

d. Restating

Discrimination and prejudice are examples of: a. a historical legacy of oppression. b. the result of institutional racism. c. a major cause of accumulative stress. d. all of the above.

d. all of the above.

Empathy can be rated as: a. interchangeable. b. subtractive. c. additive. d. all of the above.

d. all of the above.

Client observation skills are important in paraphrasing because a. nonverbal patterns of behavior may change the meaning of the client's words. b. examples of movement synchrony may show when you hear the client accurately. c. repeating patterns of client language may be observed. d. all of these

d. all of these

Encouraging, paraphrasing and summarizing ____. a. clarify for the client what he or she has said b. help clients to talk in more detail about issues of concern c. communicate to the client what they have said d. all of these

d. all of these