Interpersonal Communication Ch. 11 Conflict

Accommodating Style

*Conflict Styles* you sacrifice your own needs for the sake of the needs of the other person (I lose, You win)

Collaborating Style

*Conflict Styles* your concern is with both your own and other person's needs (I win, You win)

Compromising Style

*Conflict Style* there is some concern for your needs and some conern for the other's needs, meeting in the middle (I win and lose, You win and lose)

Competing Style

*Conflict Styles* represents great concern for your own needs and desires and little for those of others (I win, You lose)

Avoiding Style

*Conflict Styles* suggests that you are relatively unconcerned with your own or with other's needs or desires (I lose, You lose)

Interpersonal Conflict

disagreement between or among connected individuals, friends, lovers, colleagues, family members- who perceive their goals as incompatible

Conflict Styles

1. Competing Style (I win, You lose) 2. Avoiding Style (I lose, You lose) 3. Accommodating Style (I lose, You win) 4. Collaborating Style (I win , You win) 5. Compromising Style (I win and lose, You win and lose)

Beltlining

an unproductive conflict strategy in which one person hits the other at a vulnerable level-at which the other person cannot withstand the blow

Avoidance

an unproductive conflict strategy in which you take mental or physical flight from the actual conflict

Gunnysnacking

an unproductive conflict strategy of storing up grievances and holding them in readiness to dump on the other person in the conflict

Face-attacking Strategies

are those that attack a person's positive face (Ex: comments that criticize the person's contribution to a relationship or any of the person's abilities) or negative face (Ex: making demands on a person's time or resources or comments that attack a person's autonomy)

Face-enhancing Strategies

are those that support and confirm a person's positive face (Ex: praise, pat on the back, a sincere smiles) or negative face (Ex: giving the person space and asking rather than demanding)

Equality

attitude or approach that treats each person as an important and vital contributor to the interaction

Content Conflicts

centers on objects, events, and persons in the world that are usually external to the people involved in the conflict

Relationship Conflicts

concerns with the relationships between the individuals- with issues such as who's in charge, the equality of lack of it in the relationship, and who has the right to establish rules of behavior

Win-Win Strategies

conflict management strategies that seek a resolution in which both parties win

Win-Lose Strategies

conflict management strategies that seek a resolution in which one persons wins and the other loses

Social Allergens

personal habit of a friend or romantic partner that you find, annoying, unpleasant, distasteful, impolite.

Nonnegotiation

special type of avoidance refuse to direct any attention to managing the conflict or listen to the other person's argument

Verbal Aggressiveness

unproductive conflict strategy in which one person tries to win in an argument by inflicting psychological pain and attacking the other person's self conflict

Silencers

unproductive conflict strategy that literally silences the other person Crying is used frequently to silence Extreme emotionalism (yelling, screaming)

Argumentativeness

your willingness to argue for a point of view, your tendency to speak your mind on significant issues