Interpersonal Communication Ch 4-6

The French word rue and the American word road mean the same thing in their respective cultures. These different symbols used for the same thing remind us that language is

arbitrary

Symbols are

arbitrary, ambiguous, abstract

effective listening is easy, relaxing, and requires little effort on the part of the listener

false

our increasing engagement with social media has increased our listening effectiveness

false

when listening to support others, it is usually best to express our judgments of the situation early on in the discussion

false

Ambushing is listening carefully for the purpose of attacking a speaker.

true

listening-or trying to listen- takes up at least _____ of most people's waking time

1/2

it is estimated that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication?

65%-93%

listening skills need to be modified according to the goals, situation, and people to whom we are listening. using different listening skills when listening for info and for relationship listening is known as

adapting listening appropriately

which type of non listening actually involves listening very carefully to a message

ambushing

in bruno's car, he has many bumper stickers and several souvenirs from all the road trips that he has made in that car. what are bruno's personal items example of?

artifacts

the personal objects we use to announce our identities and heritage and to personalize our environments are known as

artifacts

verbal communication and nonverbal communication are similar in all of the following except

both are perceived as equally believable

Which of the following is NOT a constitutive rule of communication?

business emails must be answered within 24 hours

Devin is surprised when his friend burps and belches after their dinner together, Devin says "Burping and belching are so rude." Devin's perception of his friend's behavior is based on a(n) _____ rule

constitutive

Which type of rule specifies how to interpret different kinds of communication?

constitutive

a form of non listening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or meanspirited is

defensive listening

the five symbolic abilities described in textbook

definition, evaluation, organization, hypothetical thought, self-reflection

studies on ____ show that people spend more time eating, eat less, and rate food more highly in a fine dining situation

environmental factors

Cultures do not differ in their orientations toward time

false

paralanguage is communicated through all except

hand gestures

the sense of touch is

haptics

"one day, I won't have to worry about being single. One day I'll be married." These statements illustrate how symbols allow for

hypothetical thought

to take responsibility for your own feeling, rely on ____ language

i

when you said my idea was stupid i felt hurt. is an example of ____ language

i

Which technique involves reminding ourselves that our evaluations of people apply only to specific times and circumstances

indexing

as the meeting stretches to three hours, julie loses the energy needed to listen closely. this is an example of

lack of effort

The theory of linguistic determinism states that

language determines what we can perceive and think

chelsea is not interested in the speaker's topic, but her goal is to gather and evaluate the info being presented so she can write a report on the presentation. this is an example of

listening for info

Which type of nonlistening involves listening only for content and ignoring the relationship level of meaning?

literal listening

According to Mead, because of the _____ we can monitor our impulses so that we confirm to social norms

me

What is a mnemonic?

memory aid

during a student speech, the campus landscapers begin moving the lawn, making the student's presentation difficult to hear. the audience is experiencing ____ one of several listening onstacles

noise

_____ language tends to be accusatory and abstract

you

kandoor has a hard time pronouncing some english words, because his first language is s different from english. kandoor is having problems with

paralanguage

cosmetic surgery and eating disorders are associated with ____, one type of nonverbal behavior

physical appearance

six year old timmy did not get a toy from the store that he really wanted. he refuses to be near his mom when when they walk to the car and he sits as far as possible in the car. he is using his _____to indicate anger.

proxemics

substantial research shows that women and minorities take up less space than white men in western society. this is related to which aspect of nonverbal communcation

proxemics

Hate speech is language that

radically dehumanizes members of a particular group

Morgan is a teacher as wants to make sure her students respect one another. She has a rule that if a student wants to talk, then they must raise their hand before speaking. This rule helps to

regulate interaction

Some couples have a rule that prohibits the adults from arguing in front of their children. This is a(n) _____ rule

regulative

Which rules specify when, how, where, and with whom to talk about certain things?

regulative

A cornerstone of effective interpersonal communication is

respecting what others say about what they feel and think

Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational-level meanings

responsiveness

a from of nonlistening is ___ which involves focusing only on particular parts of a message

selective listening

in some military academies such as west point using ___ is a recognized method of stripping a cadet of personhoo if he or she is perceived as having a broken academy code

silence

Which of the following in NOT regulative rule of interpersonal communication?

speaking is a way to show you care about issues

What does it mean for language to be ambiguous?

the meanings of words are not clear-cut

in many eastern cultures silence indicated

thoughtfulness

When we respond to a person as if one label fully represents who that person is, we are

totalizing

Individualist cultures tend to assign each member more personal space

true

Nonverbal behaviors should be interpreted while keeping in mind individual differences and context

true

Silence is considered a form of nonverbal communication

true

The only guidelines in listening for pleasure are to be mindful and control distractions.

true

repetition, mnemonics, and regrouping are all ways to help us to remember what we hear

true

all of these statements provide good advice for improving nonverbal communication except

try to interpret a person's nonverbal communication independent of culture or setting

in general, masculine-gender speech communities follow this communication rule

use talk to accomplish practical goals

while listening to her friend bill, judy occasionally says, "tell me more" or "that's interesting, go on" judy is

using minimal encouragers

Communication rules tell us

what to say, when to speak, how to interpret others' communication