Interpersonal Communication Final
As discussed in lecture, effective listeners_____________________________________.
-take careful notes -can distinguish from main points and supporting details -can listen comprehensively or critically -can listen with empathy
Based on lecture, the average employee spends over _____________ of an average workday listening.
60%
Mariko used so much jargon in her presentation that most people in the audience couldn't understand her. This is an example of what kind of noise?
semantic
________states that people apply economic principles to evaluate their relationships.
social exchange theory
During the ________ stage, a couple settles into marriage or a cohabiting relationship and works out expectations, interaction patterns, and daily routines for their shared life.
establishing a family
Young boys often achieve closeness by doing which of the following activities?
going to ball games together
During the ____ phase of romantic relationship deterioration, individuals try to make sense of what the relationship meant, why it didn't work out, what it meant, and how it affected them.
grave dressing
Based on lecture, ________________ is an involuntary process, and ___________________ is a voluntary process.
hearing; listening
Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:
honor one need and ignore the other
Monica and Chandler have an argument over whose turn it is to do clean their house. In the heat of the argument, Chandler calls Monica a "slob". Then, Monica calls Chandler a "self-centered moron". Later, after they have made up, Chandler tries to apologize to Monica. However, Monica is still hurt and complains that no matter what Chandler says now he must have meant what he said. According to the communication principles, Chandler doesn't realize that:
interpersonal communication is irreversible
The ________ model of interpersonal communication is most accurate because it emphasizes the multiple roles that people take during the communication process.
transactional
Which statement provides good advice for listening supportively to someone who is sharing emotions?
Use paraphrasing to show that you understand how the other person feels. Correct
What is one difference between virtual and face-to-face friendships?
Virtual friendships are less personal.
Which statement about social media and expressing emotions is correct?
We are more likely to communicate socially inappropriate feelings when we are anonymous online. Correct
Which dimension of love involves the intensely positive feelings and fervent desire for the other person?
passion
When communicating with a person with a disability, all of the following are generally accepted guidelines EXCEPT:
provide assistance without asking
Which type of communication involves openness to other points of view?
provisionalism
Don and Makiko Smith have been married for five years. They are a highly interdependent couple, are very emotionally expressive with each other, and have conventional views of marriage and family life. The Smiths would be best categorized as which of Fitzpatrick's marital types?
traditionals
The nature and dynamics of friendships change throughout life. All of the following statements are supported by research about these dynamics EXCEPT:
adolescent females tend to define their friends as large groups of people.
Unlike most relationships, friendships:
are voluntary
According to the cognitive labeling view of emotions, what occurs second?
physiological response
Giving priority to one dialectal need and neglecting the other is known as:
selection
Which kind of love sees love as a game?
ludus
All of the following are external pressures to friendships EXCEPT:
sexual attraction
People socialized in masculine speech communities tend to achieve closeness in interpersonal relationships primarily through:
sharing activites
Ambushing is listening carefully for the purpose of attacking a speaker.
true
Facilitative emotions are positive and can help us maintain healthy relationships.
true
People who have "emotional intelligence" can recognize social norms for expressing feelings.
true
based on the lecture, emotions are contagious
true
As discussed in lecture, do all of the following to ensure strong friendships EXCEPT:
limit friendships to people who are just like you
As discussed in lecture, the five expectations of Western friendships include all of the following EXCEPT:
love
A common form of expressing feelings INEFFECTIVELY is:
speaking in generalities
The counterpoint to strategy is:
spontaneity
Which type of communication is confirming because it feels open, honest, and unpremeditated?
spontaneity
A comfortable, even-keeled kind of love based on friendship and compatibility is:
storage
In which level of Buber's view of communication do people acknowledge one another as people but don't fully engage each other as unique individuals?
I-You Communication
Ethnocentrism is one form of ________ communication.
certainty
During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles.
noise
In terms of love styles, all of the following statements are true EXCEPT:
one's love style is permanent throughout life
The counterpoint to control is:
problem orientation
Miguel tries to concentrate during a class lecture, but he can't get his mind off a personal problem. His preoccupation with his personal problem is an example of ________ noise.
psychological
The most basic form of confirmation in interpersonal communication is:
recognizing another person exist
Friendships generally begin with:
role-limited interaction
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.
selective listening
Love would be placed in which level of Maslow's Hierarchy of Needs?
self-esteem
Linnea's parents praise her for earning high marks in her first year in college. Linnea's parents are addressing her ________ needs.
self-esteem
All of the following are forms of confirming communication EXCEPT:
strategy
Controlling the outward expression of emotions is________________________________________.
surface acting
An example of Covey's "emotional withdrawal" is ____________________________________.
texting while your friend or loved one is having a serious talk with you
"Why can't you leave me alone!" and "I feel we should work as a team" are examples of:
counterfeit emotional language.
Relational culture is best defined as:
private understandings, rules, and meanings that partners create.
As a rule, women assume most of the ________, which involves remembering, planning, and scheduling family life.
psychological responsibility
After the first few married years, most couples experience a dip in marital satisfaction:
regardless of whether or not they have children.
The author of your text argues that:
self-esteem needs are influenced by individuals' interpersonal communication skills
What is a mnemonic?
a memory aid
In the ________ phase of romantic relationship deterioration, relational partners may begin to consider alternatives to the relationship.
intrapsychic
According to Braithwaite et al., which type of voluntary kin fulfills desires and needs not met by biological and legal family?
supplemental family
Clifford Notarius (1996) identified the following three key elements that influence satisfaction in long-term relationships:
words, thoughts, and emotions.
Which psychologist first described the hierarchy of five human needs?
Abraham Maslow
Based on the audio/video lecture, which of the following statements about nonverbal communication is correct?
People tend to believe nonverbal communication more than verbal communication.
The resurrection process of relationship deterioration involves all of the following EXCEPT:
The partners attempt to restore the deteriorating relationship.
A small self-disclosure is one way to indicate that you'd like to become friends with an acquaintance.
True
Americans have historically seen raising children as a primary objective of marriage, but it is no longer seen as the only goal of marriage.
True
Based on lecture, the following communication tools are "media rich" EXCEPT
a text
As discussed in lecture, when we don't have to put up "false fronts" and be someone we're not, we're describing this expectation of friendship:
acceptance
As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:
ambushing
Which type of nonlistening actually involves listening very carefully to a message?
ambushing
An example of psychological noise is:
being preoccupied with a problem
Which type of family has high conversation orientation and high conformity orientation?
consensual
What involves controlling the inner feelings of our emotions?
deep acting
As after taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma angrily replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates:
defensive listening
The counterpoint to evaluation is:
description
When communicating online, it is a good idea to use ________ to communicate nonverbal information.
emoticons
One of the two dimensions of trust is:
emotional reliability
The counterpoint to neutrality is:
empathy
According to the cognitive labeling view of emotions, what occurs first?
external event
Based on lecture, in Japan, nodding your head means you agree.
false
Effective listening is easy, relaxing, and requires little effort on the part of the listener.
false
"Memorial Day parades are patriotic, yet sad events," is an example of ________ rule
framing
Based on lecture, family members are ___________________________; the behavior of one family member affects the behavior of every other family member, both in and out of the family setting.
interdependent
Concerning the typical life cycle of families with children, the fifth stage is usually:
launching children
Communication about communication is
metacommunication
Marge says to Homer, "I don't want to hear it, you cannot change my mind". These statements illustrate:
Certainty
"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that:
Claims superiority of the speaker
All families follow the same seven stages of development.
False
Friends should not be expected to accept our flaws.
False
If friends become sexually attracted to each other, it is best to end the friendship at that point.
False
Men are more likely than women to feel a relationship is breaking down if they and their partners communicate less frequently than they used to.
False
The family communication pattern of conversation orientation refers to the extent to which family members are expected to adhere to a family hierarchy.
False
When communicating about safe sex with a romantic partner, it is sufficient to ask the person if they have an STD.
False
Based on lecture, all family members perform roles -- a set of prescribed behaviors.
True
Diverse cultural backgrounds may create misunderstandings that strain friendships.
True
Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using effective listening skills when listening for information, pleasure, and for relationship listening is known as:
adapting listening approriately
An example of physiological noise is:
fatigue
Which statement does NOT provide good advice for sustaining a confirming climate?
ignore criticisms
As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of:
lack of effort
Manjeet notices that she is the only person who has not spoken in a group conversation. She reminds herself to be involved and to show she's interested in the group's talk, so she speaks up. Manjeet's noticing and changing her communication to be more effective in the situation is an example of:
monitoring
Mari and her partner respond to the tension in their relationship by deciding to spend part of the weekend together and part of it engaged in separate activities in order to balance their needs for autonomy and connection. This response to relational dialectics is called:
neutralization
The ________ view of emotions represents this model: stimulus > physiological response > emotion.
organismic
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:
paraphrasing
According to the perceptual view of emotions, what occurs second?
perception of event
The three secondary styles of love are:
pragma, mania, and agape
Which type of family has low conversation orientation and high conformity orientation?
protective
A form of nonlistening is ________, which involves focusing only on particular parts of a message.
selective listening
All of these statements give good advice for communicating in families EXCEPT:
Focus on the small issues and let the big ones go.
Which statement below is true of families?
More people are choosing to remain unmarried than ever before.
Based on the audio/video lecture and the textbook, which of the following statements about feedback is correct?
Feedback isn't automatic; the sender must request it
Jenema is walking in a mall and a homeless person approaches her and asks for money. Jenema keeps walking without speaking to or looking at the person. The relationship between Jenema and the homeless person is:
I-It Communication
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of:
being mindful
For individuals socialized in feminine speech communities, closeness in interpersonal relationships is primarily achieved through:
dialogue (talking and listening)
According to the book, all of the following are guidelines for interpersonal communication competence EXCEPT:
encourage your imagination
Concerning the typical life cycle of families with children, the second stage is usually:
enlarging a family
Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy?
fear of catastrophic expectations
As discussed in lecture, deposits in Covey's "Emotional Bank Account" include all of the following EXCEPT
giving your money to a friend or loved one
Of her marriage Myra says, "It wasn't like we ever really fell in love. It was more like we grew together kind of gradually. I think of my husband as my best friend." Myra seems to have which style of loving?
storage
The three primary styles of love are:
eros, storage, and ludos
Based on lecture, productive communication patterns in families include restrictive rules that determine how, when, and what feelings and needs are expressed.
False
Based on lecture, social media tools like Facebook and Instagram destroy friendships over time.
False
Based on lecture, there are generational differences in how friendships are maintained.
True
Based on lecture, we can overcome the challenge of distance in relationships by using constructive communication, dual perspective, and self-disclosure.
True
Qualities that set committed romantic relationships apart from other close relationships include:
assumed permanence; a long-term, continuing relationship
According to relationship counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?
autonomy/connection
Tabitha wants some time alone because she feels a need to get in touch with herself as an individual. However, her partner wants them to spend as much time together as possible. The tension in this example illustrates the ________ relational dialectic.
autonomy/connection
To build a lasting relationship with someone, we need something more durable than passion, we need ________.
commitment
During the ________ stage, the addition of children decreases the amount of couple time and changes the focus of a couple's communication.
enlarging a family
The counterpoint to superiority is:
equality
Describing his romantic relationship, Bob says, "I fell in love the moment I saw Doreen. It was a classic case of love at first sight, and I still light up whenever I see her." Bob seems to have which style of loving?
eros
The feelings of closeness, connection, tenderness are associated with which dimension of love?
intimacy
Three dimensions of committed romantic relationships are
intimacy, commitment, and passion
The clearest indication that a friendship is in the waning stage is:
less quality and quantity of communication
Which model of communication views communication as flowing only in one direction, from sender to receiver?
linear
In reference to her love life, Mary says, "I like to shop around. It's a challenge to try to get someone interested in me, but I'm not looking for anything permanent." Mary seems to have which style of loving?
ludus
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:
message complexity
Zach says to his friend, "I meant that as a sarcastic remark, not as a comment on you at all." Zach's statement is an example of:
metacommunication
As discussed in lecture, the average college students spends what percentage of his or her time in a typical day listening?
over 50%
All of the following are reasons why we may refrain from expressing emotions EXCEPT:
too much emotion work
Ngoc and Nikole have been friends for many years and share a high level of trust. Their friendship is best described as being in the ________ stage.
stabilized friendships
Edwina feels a knot in her stomach when she received a low grade on her exam. She noticed the knot and thought it constituted evidence of anxiety. This situation illustrates:
the cognitive labeling view of emotions
We are most likely to engage in emotion work when we:
think what we are feeling is inapprorpriate
Based on lecture, these kinds of listeners want the speaker to just get to the point.
time-oriented
