Interpersonal Communications - Chapter 12: Empathy and Assertive Behavior

When Karen tries to talk about going to visit her family for the holidays, John changes the subject. This is an example of which conflict style?

avoidance

____________ occurs when people ignore or stay away from conflict.

avoidance

Typically, you can tell when Anna is angry because she gives the cold shoulder and engages in ignoring the person with whom she is angry. Anna displays a(n) ______ conflict management style.

avoiding

An example of a negative conflict ritual is when Antonio and Imelda are involved in conflict, and Antonio

avoids talking to Imelda

The style of handling conflict that involves the highest degree of concern for both parties is:

collaboration

____________ is not one of the seven-step approach for win-win problem solving developed by Deborah Weider-Hatfield.

come up with only one solution

If two coworkers are seeking promotion to the same job and they have high concern for the self and low concern for the others, they would likely fall into which method of resolving disputes?

competition

The phrase "We do it my way or no way," typifies which type of conflict style?

competition

Partners who use different but mutually reinforcing behaviors have a conflict style labeled:

complementary

When people have been in relationships for some time, their communication often develops into _________-unacknowledged but real repeating patterns of interlocking behavior.

conflict rituals

Hakeem did not appreciate Anmar yelling, "You're a real jerk" because he was not able to interpret the term "jerk" since it was the first time he ever heard it. This is an example of _____________ relative to Gottman's Four Horsemen of the Apocalypse.

contempt

A.J. thinks Albert Pujols had the highest batting average this year in major league baseball. Bryan thinks that Manny Ramirez had the highest overall average in the major leagues. They discussed the players' statistics late into the night. They never agreed on the statistics. This is an example of which character of conflict?

content conflict

Candelaria was extremely upset with Claudio because she believed he could never be on time for any event during their relationship. During this event she yelled out, "Estás tan desconsiderada - nunca se piensa en nadie más que usted."(You're so thoughtless - you never think of anyone but yourself.) This is an example of _____________ relative to Gottman's Four Horsemen of the Apocalypse.

criticism

Not being in the mood to have an argument over something she believed to be trivial, Monique exited the house. She told Rupert, "You're crazy-I never do that" and kept walking to the car. This is an example of _____________ according to Gottman's Four Horsemen.

defensiveness

Which of the following is a win-win strategy?

determine what both parties need to get out of a negotiation

___________ is not recognized as one of the Four Horsemen.

enjoyment

Which element of conflict is reflected in the statement, "Conflict is an inescapable fact of life"?

inevitability

The attitude of "We're all in this together" reflects the quality of:

interdependence

Knowing your friend has done something to you that you consider offensive, but choosing to ignore it illustrates __________ behavior.

passive

It is a Saturday morning in May. Marsha and Peter are discussing how to spend their day. Marsha thinks that she and her husband, Peter, could straighten the garage. Peter thinks today would be a good day to clean his golf clubs and shoes in preparation for playing more golf this summer. In reality they have enough time to do both. At this point, Marsha and Peter may be experiencing:

pseudoconflict

Accommodators deal with conflict by:

putting the other's needs ahead of their own

During a recent conflict between Imelda and Mortimer over the failure of Mortimer to put gas in Imelda's car, she blamed him for not saving any money for such necessities. He responded by stating "whatever" and walked out of the room. This is an example of _____________ according to Gottman's Four Horsemen.

stonewalling

All of the following are components of Hocker and Wilmot's definition of conflict except:

surplus rewards

Paul and Stacy have a very volatile conflict style. They both are very forceful and inevitably end up hurling insults at each other until they both withdraw exhausted. This is an example of which conflict style?

symmetrical

When both people use the same tactics in an interpersonal conflict, they are demonstrating which type of conflict style?

symmetrical

Which of the following is NOT one of the "Four Horsemen" of toxic conflict?

unreasonable

Pablo wants to enjoy spending their money now and to worry about tomorrow when it comes; Juana wants to skimp a little today to ensure they can enjoy life tomorrow. These conflicting views are an example of:

value conflict

Jack wants to limit their spending, and Sandy wants to try a new restaurant. Which of the following would be an example of the competitive conflict style?

"I think we should forget your stupid budget and go out to eat for once."

Michael thinks his professor made a mistake in tallying his total points in psychology this term. If Michael is assertive, what does he say to his professor?

"When I counted my points, I got 81, two more points than your total. Would you mind rechecking my total points?"

Using the phrase, "I give up. Do what you want," is an example of which of the following?

Accommodation

Research has shown that ____________-Americans seem more willing to accept conflict as a natural part of relationships.

European

When one partner says, "I want to talk about your treatment of me" and the other partner leaves, the conflict would be labeled:

Fight-Flight

Conflict rituals are _______________ but are real repeating patterns of interlocking behavior.

Unacknowledged

A married couple has a fight. They stop talking. Eventually, the husband apologizes to the wife. This pattern is repeated throughout their marriage. This example is demonstrating:

a conflict ritual

Len reports that the first contact was made on February 23. Nora says that the first contact was made on January 16. The conflict that ensues is:

a content conflict

Dave tells his girlfriend he wants to see a new action movie but goes along when she replies that she would rather see a romantic comedy. This is an example of:

accommodation

You want to go out for Chinese, but your significant other wants Italian. You say, "That's fine. Let's do Italian." You are demonstrating what conflict style?

accommodation

Frank and Samantha just received a large inheritance when Samantha's grandmother passed away. Since it was Samantha's grandmother, she felt like she should be able to spend the money how she wanted. She wants to build a room addition on their house. Frank disagreed and wanted to buy a more fuel-efficient car they could drive to and from work. Which of the following is true about this situation?

al of these are true

Avoidance may be the best course of action if:

all of the provided answers

The conflict style one uses in a conflict is determined by factors such as

all of the provided answers

Which of the following factors govern the selection and use of conflict style?

all of the provided answers

Which kind of power can be used in problem solving based on competition (win-lose)?

all of the provided responses

Kara and Annette had become best friends relatively quickly. When they encountered their first major disagreement, they both tried to remain calm and work through their differences constructively, using the collaborative conflict management style. This conflict style likely helped the new friends

all of these are likely outcomes

Randy, an avid Bengals fan, accuses Greg, who roots for the Steelers, of "not having any sense." Such an accusation reflects which type of conflict?

an ego conflict

Gina's father is in the hospital, and she notices the staff members who come in to take care of him do not wash their hands, even though the sign on the door says hand washing is required of everyone entering the room. If Gina decides to say something to the hospital personnel using direct, clear, honest and non-confrontational language, she is using:

assertive behavior