Intro. business chapter 5

The majority of CEOs blame unethical employee conduct on: A. the breakdown of traditional religious institutions. B. a failure of leadership to establish ethical standards. C. the increase in lawsuits used to avoid personal responsibility. D. the nation's business schools that tolerate unethical behaviour in students.

A failure of leadership to establish ethical standards

A business's responsibilities to its owners and investors include A. protecting the owners' rights and investments. B. maintaining proper accounting procedures. C. providing all relevant information about current and projected performance of the firm. D. maximizing their investment in the firm. E. all of the answers are correct.

All of the answers is correct

Consumers vote against firms they view as socially irresponsible by not A. boycotting the company's products. B. expressing dissatisfaction by protesting. C. writing their representatives in Congress. D. buying the company's products. E. filing complaints with the company.

Buying the company's product

A set of formalized rules and standards that describe what a company expects of its employees is called a(n) A. code of ethics. B. opportunity. C. moral philosophy. D. guideline. E. law.

Code of ethics

Those who argue in favour of corporate social responsibility suggest that: A. you need to justify socially responsible behaviour from an investors standpoint only. B. being socially responsible is all about being ethical. C. business exists only to make money for shareholders. D. companies who are perceived as being socially responsible will ultimately earn more profits for their investors.

Companies who are percieved as being socially responsible will ultimately earn more profits for their investors

Which of the following were not identified as being fundamental to the CSR definition? A. Giving back to society B. helping others C. energy consumption D. operating ethically, honestly and lawfully E. being environmentally responsible

Energy Consumption

Which of the following statements is false? A. Ethical issues are limited to for-profit organizations. B. Business ethics goes beyond legal issues. C. Ethical conduct builds trust among individuals and in business relationships. D. Ethical conflicts may evolve into legal disputes. ERegardless of what an individual feels about a particular action, if society judges it to be unethical, that . judgment affects the organization's ability to achieve its objectives.

Ethical issues are limited to for-profit organizations

22. Codes of ethics foster ethical behavior by A. expanding the opportunity to behave ethically by providing rewards for following the rules. B. limiting the opportunity to behave unethically by providing punishments for violations of the rules and standards. C. limiting the opportunity to behave unethically by providing rewards for violations of the rules and standards. D. expanding the opportunity to behave ethically by providing punishments for following the rules. E. all of the answers are correct.

All of the answer are correct

Which of the following is not one of the approaches associated with corporate social responsibility? A. Strategic partnering B. Personal projects C. Operational initiatives D. Philanthropy E. Altruistic

Altruistic

As a new employee, Vanessa has heard her boss say, "Do whatever it takes to meet your sales quota. However, anyone caught violating a law will be immediately fired." Vanessa recognizes this as a(n) ________-based code of ethics. A. Internet B. personal responsibility C. compliance D. integrity

Compliance

Which of the following describes charitable donations by corporations to nonprofit organizations? A. Corporate philanthropy B. Corporate responsibility C. Corporate strategy D. Structural commitment

Corporate philanthropy

After developing a code of ethics, it should be communicated to: A. everyone with whom the business has dealings. B. the police in jurisdictions where the business has operations. C. all levels of management. D. stockholders.

Everyone with whom the business has dealings

Which of the following would least likely involve ethical concerns? A. Overstating an expense report. B. Forecasting sales for the next year. C. Withholding product safety information. D. Ignoring unsafe working conditions.

Forecasting sales for the next year

Studying business ethics will not necessarily A. help you recognize ethical issues. B. help you understand the importance of ethical decisions. C. inform you concerning the impact of the work group on ethical decisions. D. describe the ethical decision-making process. E. tell you what you ought to do.

Inform you concerning the impact of the work group on ethical decisions

39. Which of the following is NOT one of the "Attracting, Retaining and Managing Talent" responsibilities? A. Diversity and discrimination B. Safe working conditions C. Education and training D. Outsourcing practices E. Employee benefit programs

Outsourcing practices

Which of the following is NOT one of the "Business System Design and Development" responsibilities? A. Resource procurement and consumption practices B. Packaging requirements C. Research practices D. Outsourcing practices E. Consumer safety information

Outsourcing practices

Top management at Lancer Distributing is convinced that they have a social responsibility to their community. They believe that they can have the greatest impact in this area through cash contributions to nonprofit organizations. This is an example of corporate: A. guilt payments. B. philanthropy. C. structure and strategy. D. short run profit maximization.

Philanthropy

One strategy guaranteed to displease your customers is to: A. delight them with a quality product at a fair price. B. focus on cost and quality control systems within your organization. C. practice deception regarding product safety issues. D. shift the production of goods to foreign facilities and layoff Canadian workers.

Practice deception regarding product safety issues

Which of the following is NOT one of the "Market Assessment and Strategy Development" responsibilities? A. Customer privacy policies and practices B. Product safety C. Research practices D. Pricing practices E. Consumer safety information

Research practice

Which of the following is NOT one of the "Financial Resource Management" responsibilities? A. Resource procurement and consumption practices B. Financial transparency C. Investor relations D. Ethical financial reporting practices

Resource procurement and consumption practices

Corporate ________ encompasses various issues such as setting minority hiring practices, manufacturing safe products, and minimizing pollution. A. responsibility B. philanthropy C. diversity D. structure and strategy

Responsibility

Which of the following statements about business ethics is false? A. It concerns the impact of a business's activities on society. B. It refers to principles and standards that define acceptable behavior in business organizations. C. It relates to an individual's values and moral standards and the resulting business decisions he or she makes. D What is ethical is determined by the public, government regulators, interest groups, competitors, and . each individual's personal moral values. E. Studying it can help you recognize ethical issues and understand how others make unethical decisions.

What is ethical is determined by the public, government regulators, interest groups, competitors and each individuals personal moral values

Which of the following terms describes someone who reports illegal or unethical behaviour? A. Whistleblower B. Horn blower C. Watch tower sentinel D. Integrity watchdog

Whistle blower

What occurs when an employee exposes an employer's wrongdoing to outsiders? A. Fraud B. Whistleblowing C. Plagiarism D. Mayhem E. A criminal lawsuit

Whistle blowing

Which of the following should help reduce the incidence of unethical behavior in an organization? A Understanding that individual moral standards, the influence of managers and coworkers, and . opportunity influence ethical behavior B. Maximizing ethical conflict in work groups C. Expanding opportunity by providing punishments for violations of the rules D. Overlooking violations of codes of ethics E. All of the answers are correct

all of the answers are correct

Which of the following have been cited as incidents of unethical business activity recently? A. Unfair competitive practices in the computer industry B. Deceptive advertising of medicines and toys C. Accounting fraud D. Deceptive advertising of food products E. All of the answers are correct

all of these answers are correct

With respect to business ethics, it can be said that "it takes two to tango." This indicates that: A. dancing around issues should be part of a firm's code of ethics. B. an individual's behaviour is influenced by the behaviour of others. C. teamwork eliminates a need for personal ethics. D. management is insensitive to ethical issues.

an individuals behavior is influenced by the behavior of others

All else held equal, socially responsible firms: A. are viewed more favourably by consumers. B. enjoy significantly higher profits. C. often experience customer loyalty problems. D. fail to earn sufficient profits for their owners.

are viewed more favorably by consumers

All of the following are reasons why a business should be managed ethically except: A. because it is the right thing to do. B. because strict global regulations require it. C. to attract new customers and retain existing customers. D. to please customers, employees, and society.

because strict global regulations require it

A competitive corporate environment: A. can encourage employees to deceive customers. B. should focus on improving corporate profit. C. must be ignored when corporate ethics are developed. D. can best define ethical behaviour based on current circumstances.

can encourage employees to deceive customers

Corporate social responsibility describes the firm's: A. responsibility to their stockholders. B. ability to plan for the unexpected. C. commitment to a management training program. D. concern for the welfare of society.

concern of welfare for society

The Sarbanes-Oxley Act and Ontario's Bill C-198 were both passed to A. punish those who committed accounting fraud in the late 1990s. B. improve corporate profits. C. help laid-off employees get their jobs back. D. help investors recoup their losses. E. help restore confidence in Corporate America and Canada.

help store confidence in corporate america and canada

Corporate values are: A. a personal matter to be determined by each employee. B. taught by attending company-sponsored seminars. C. instilled by the leadership of outside consultants. D. learned by observing the actions of others in the organization.

learned by observing the actions of others in the organization

When managers appear to disregard ethical concerns, the likely results would include: A. reduced employee turnover. B. improved manager morale. C. reduced lawsuits. D. mistrust between workers and management.

mistrust between workers and management

Organizational ethics are learned by: A. attending corporate responsibility seminars. B. tracking the failures of those who are caught in business scandals. C. attending business classes and regularly taking notes. D. observing the actions of others.

observing the actions of others

If a business fails in meeting its responsibilities to its employees, all of the following are likely to occur except: A. reduced employee turnover. B. disgruntled workers manipulating budgets and expenses. C. a loss of employee commitment and trust in the company and its management. D. employee retaliation by doing the minimum needed to get by.

reduce employee turnover

Which of the following would be a unique focus of an integrity-based ethics code? A. Increased control over employee actions. B. Shared accountability among employees. C. Increased penalties for code violators. D. Improved awareness of the relevant laws.

shared accountability among employees

Which step is the most critical to help improve business ethics? A. Top management must adopt and support a corporate code of conduct. B. The ethics code must be enforced. C. An ethics office must be set up. D. Outsiders must be told about the ethics program.

the ethics code must be enforced

Following an ethics-based approach to decision making will normally lead to higher ________. A. profits B. trust and cooperation C. prices D. employee turnover

trust and coorperation

Determining what is involved for a firm to be socially responsible: A. is easy. B. varies even among those who are interested in corporate responsibility. C. helps government officials develop appropriate legislation. D. varies from industry to industry.

varies among those who are interested in corporate responsibility