Intro to Business - Chapter 7
Managers typically spend much of their time dealing with...
All of the above
Almost everyone has the same beliefs about what constitutes ethical behavior.
False
Every manager gives the same amount of time and attention to each of the management functions.
False
Management is the ability to motivate individuals and groups to achieve increased morale.
False
One standard for ethical behavior is "the action will be undetected."
False
Planning involves the effort to direct and lead people to accomplish the planned work of the organization.
False
The most effective leaders treat everyone alike.
False
Work groups are an ineffective way for employees to gain experience with management activities.
False
Which of the following is NOT an important human relations skill needed by leaders and managers?
High level of education
Just one person is MOST likely responsible for all of the management functions in a...
New small business
Sally has worked at TrueCom Corporation for eight years. Part of her duties involve hiring and training new employees. But she is not a manager. Which of the following is the most likely reason why she is not considered part of management?
Sally is not responsible for the work of other employees and does not have authority over those employees.
In strategic management, managers are less directive and involve employees in decision making.
True
Influence enables a person to affect the actions of others.
True
Supervisors often have non-management duties in addition to their management work.
True
The management function that determines to what extent the business is accomplishing the goals it set out to reach in the planning stage is ________
controlling
The important principles that guide decisions and actions in a company are called ______ values.
core
Mission statements...
describe the reason businesses exists and what they want to accomplish
_________ are the principles of conduct governing an individual or group.
ethics
Top-level managers such as presidents and CEOs, with responsibilities for the direction and success of the entire business, are called ________
executives
________ influence is the ability to get others to accomplish tasks because group members recognize that the leader has a special knowledge in the area.
expert
one leadership characteristic is dependability, which means leaders...
follow through on commitments
When a leadership position is a part of an organization's structure, the person holding that position has _________ influence.
formal
________ communication methods have been established and approved by the organization.
formal
The members of Kimberly's work unit support her because they like her and believe she has the best interests of her employees in mind. This is an example of...
identity influence
Supervisors spend most of their time on the _______ management function.
implementing
The staffing management function...
includes all of the activities involved in obtaining and compensating employees
A group of employees meet every day at lunch to chat about what's going on in the office. This is an example of...
informal communication
________ means having the ambition and motivation to get work done without being asked
initiative
This leadership characteristic involves making decisions carefully...
judgement
The ability to motivate individuals and groups to accomplish important goals is called
leadership
The way a manager treats and involves employees is called...
management style
The combined use of tactical and strategic management is known as...
mixed management
The ________ management function involves identifying and arranging the work and resources needed to achieve the goals that have been set.
organizing
Which management functions analyzing information, setting goals, and making decisions about what needs to be done?
planning
Executives spend most of their time on...
planning and controlling activities
Sources of job satisfaction include...
recognition from supervisors for a job well done
Human ________ is the way people get along with each other.
relations
Management _______ is the way a manager treats and involves employees.
style
Employees at the first level of management in a business are...
supervisors
Supervisors who use _________ management are more directive and controlling.
tactical
Ethical behavior consists of...
the actions of individuals and groups and the results of actions
John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of...
vertical communication
Which of the following is probably NOT a mid-management job?
vice-president of human resources
In which of the following situations should a manager use tactical management?
when working with part-time or temporary employees
