Intro To Business Chapter 9

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

The task of ______ involves the buying of all materials needed by the organization; also called procurement.

purchasing

______ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

Production

True or false: Computers are used to design products when CAD is employed.

True

True or false: Quality control inspections were conducted at the end of the production line in the past.

True

Select outputs of the production process.

- goods - services

Examples of a problem solved by operations management planning as it relates to manufacturing include:

- inventory control - facility location

Lean manufacturing uses:

- less time - less resources

Recognize that service providers must focus on:

- providing customers with attention to their needs - maintaining strong relationships with their suppliers - providing customers with quality care

Industrial robots have completely changed manufacturing because they:

- reduce costs - improve productivity - can work 24/7 with great precision

Uses of sensors to control manufacturing processes include:

- the measurement of the thickness of material - measuring humidity

The role of the operations manager is to ensure products are delivered:

- to specifications - on time - on budget

Choose the correct order of steps in the production process.

Inputs, production control, outputs

When production runs are short and machines are frequently changed to make different products, which process is being used for production?

Intermittent

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the ______, thus, developing an inter-firm approach to operations management.

Internet

Overall company quality is outlined by the standards set by the ______ ______ ______ Quality Award

Malcolm Baldrige National

Which sector has lost more jobs due to technological changes?

Manufacturing

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

Operations

3D printing is a production process also known as ______ manufacturing.

additive

______ ______ planning helps to solve issues related to facility layout, facility location, and inventory control.

(Operations) (Management)

The process exemplified when production runs are short and machines are changed frequently to make different products is the ______ process.

intermittent

Which of the following are factors of production?

- Entrepreneurship - Labor - Knowledge

Choose the answer that refers to a production process that puts components together.

Assembly

What strategy focuses on a company deciding where to locate its operations?

Facility location

True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

False

True or false: ISO is a governmental body.

False

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ______ in the global market.

competitive

The physical arrangement of resources in the production process refers to:

facility layout

A short production run with frequent adjustments to machines is considered a(n) ______ process of production.

intermittent

______ manufacturing refers to the production of goods using less of everything.

lean

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ______ while staying competitive.

locations

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) ______ for overall company quality using several key areas for measurement.

standard or benchmark

The value added to inputs during the creation of a product is called ______ ______.

(form) (utility)

Service providers, like manufacturers, must ______ ______ to maintain their competitive edge.

(continuously or step) (improve or up)

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as ______ ______.

(facility) (layout)

The term ______ ______ means selecting a geographic location for a firm's operations.

(facility) (location)

Using machines designed to do multiple tasks in order to produce a variety of products is called ______ ______.

(flexible) (manufacturing)

To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered ______ - ______ - ______ to go to the assembly line.

(just) (in) (time)

______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

Quality

ISO 14001 is a system that manages a firm's impact on the ______.

environment

The ______ - ______ - ______ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

(just) (in) (time)

The factors of production are ______, ______, ______, entrepreneurship and ______.

(land) (labor) (capital) (knowledge)

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ______ ______.

(lean) (manufacturing)

Converting and transforming resources into goods and services in business is referred to as ______ satisfaction.

operations, management

Industrial robots can work 24 hours a day, seven days a week with great ______.

precision

ISO is a worldwide nongovernmental federation of national ______ bodies.

standards

To ______ is to make a unique product or service for a specific individual.

customize

What process requires long production runs that turn out finished goods over time?

Continuous process

Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:

factors of production

Using factors like land, labor, and capital to create goods and services is referred to as ______.

production

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

A specialized area in management that converts or transforms resources, including human resources, into goods and services is ______ management.

operations

Recognize that service providers must focus on providing customers with quality ______ and ______ to compete globally.

(care) (attention)

When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing ______ ______.

(flexible) (manufacturing)

Choosing facility location has become more flexible for both companies and employees through the use of ______ ______ such as texting, teleconferencing, cell phones, and email.

(information or communication) (technology)

Technological changes have had more of an effect on the ______ sector when compared to the ______ sector.

(manufacturing) (service or services)

The ______ sector has lost more jobs due to technological changes than the ______ sector.

(manufacturing) (service or services)

Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of ______ ______ ______.

(materials or material) (requirement) (planning)

When providing a service the goal of ______ ______ is to create a good experience for the customer.

(operations) (management)

The goal of operations management is to:

- keep operations running efficiently - create a good experience for the customer

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

- outputs - finished products

List the steps in the production process with the first step at the top.

1. Inputs 2. Production Control 3. Outputs

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

The acronym for using computers to design products is referred to as ______.

CAD

______ process is when long production runs turn out finished goods over time.

Continuous

_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

Facility location

Which term describes the act of buying of all materials needed by the organization?

Purchasing

True or false: Facility layout depends greatly on the processes that are to be performed.

True

Putting together components is the ______ process.

assembly

The type of production that puts components together is referred to as a(n) ______ process.

assembly

In order to be a quality organization, a firm must:

consistently produce what the customer wants

A production process like that of a chemical plant where the process has long runs during production is called a(n) ______ process.

continuous

The main idea behind mass production is to produce a large number of a limited variety of products at a very low ______.

cost

The goal of operations management in service industries is ______ satisfaction.

customer or consumer

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential ______.

customers, clients, or consumers

Jordan added racing stripes and high quality speakers to his new car to ______

customize

Traditional quality control was conducted at the ______ of the production line.

end

ISO 14001 requires a firm to have a(n) ______ policy, specific improvement targets, audits of environmental programs, and top management review of processes.

environmental

Economies of scale, being closer to customers to reduce distribution costs, or being nearer to resources, are reasons why companies may spend millions of dollars to move their ______.

facilities, operations, or facility

A type of problem that operations management planning helps to solve as it relates to manufacturing is:

facility layout

Companies sometimes spend millions to move location:

for proximity to customers

An example of ______ utility is when a butcher produces a specific cut of beef.

form

The value producers add to materials in the creation of goods and services is the definition of ______ utility.

form

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ______ production.

mass

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______ requirement planning.

materials or material

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) ______ manager.

operations

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:

operations management

Global competition grows stronger each year making the future of ______ ______ robust with career opportunities.

operations management

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in ______ ______.

operations management

Goods, services, and ideas are all ______ of the production process.

outputs

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of ______.

quality

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

When a computerized data control ______ detects a problem, it notifies someone to make needed changes.

sensor

ISO is not part of the government, but is a federation of national ______ bodies.

standards