Intro to Health Admin

Organizations can be described as all of the following except what? -Goal-directed -Linked to the external environment -Scientific -Social

Scientific

Mintzberg studied roles that managers perform and found that managers ____________________. -performed roles in a routine sequence one at a time -often specialized in their two or three most effective roles -used decisional, informational, and interpersonal roles -preferred roles that involve authority and power

used decisional, informational, and interpersonal roles

Frederick Taylor was a pioneer in scientific management who helped improve how ____________________. -organizations functioned -departments coordinated their work -managers communicated -workers performed jobs

workers performed jobs

True or false: Lower-level plans are concerned with "what to do," whereas higher-level plans are concerned with "how to do it." -True -False

-False

Which of the following is not one of the five fundamental management functions identified by Gulick and Urwick? -Organize -Plan -Staff -Communicate

Communicate

True or false: A trend in hiring is to use just one person rather than a slower team approach. -True -False

False

True or false: All healthcare organizations provide healthcare services to people. -True -False

False

True or false: Although managers continually gather information for planning purposes, actual planning generally occurs just once a year. -True -False

False

True or false: As defined by the World Health Organization, health is the absence of disease or infirmity. -True -False

False

True or false: For a group to be effective, communication is needed among people in a group but not with others outside the group. -True -False

False

True or false: Group members usually decide for themselves what authority their group will have. -True -False

False

True or false: Healthcare is a relatively stable field that changes little from year to year. -True -False

False

True or false: Historically, the use of bureaucratic principles has not been useful for work and organizations. True False

False

True or false: Managers have their personal differences, yet they all manage the same way. True False

False

True or false: Managers know the importance of staff orientation, training, and development, so scheduling employees for it rarely conflicts with other organizational priorities. -True -False

False

True or false: Managers should use the same leadership style with physicians that they use with other people. -True -False

False

True or false: Staff training and continuing education are nice ideas but usually not required for HCOs. -True -False

False

True or false: The staff planning process has one main activity, which is to forecast the organization's future required staff (workforce). -True -False

False

True or false: To learn strengths and weaknesses of job applicants, interviewers should ask applicants about their professional lives and their personal lives. -True -False

False

True or false: Top-down planning is used to build commitment of lower-level managers and to help lower-level managers gain acceptance of the plan. -True -False

False

Which organizational structure organizes departments and positions according to the tasks workers perform and the abilities workers use? -Matrix -Horizontal -Divisional -Functional

Functional

Which of the following statements about group decision making is not correct? -Decisions for a group can be made autocratically by a group leader. -Decisions for a group can be made democratically by all group members. -Group decisions by all group members have more accountability than individual decisions. -Consensus agreement can strengthen group support of a decision.

Group decisions by all group members have more accountability than individual decisions.

What is the process in which group members quickly agree without considering diverse ideas and thoughtful analysis? -Freeloading -Groupthink -Passive agreement -Cooperation

Groupthink

True or false: A healthcare organization (HCO) must be concerned about stakeholders because stakeholders have an interest in what the HCO does. -True -False

True

True or false: Ability to adapt to a changing environment with decentralized, faster decisions is an advantage of the divisional structure. -True -False

True

True or false: Aging of the workforce, delayed retirements, and changing demographics have led to more workforce diversity based on age and generation. -True -False

True

True or false: Although five forms of organization structure exist, many organizations mix elements of these structural forms to create their own hybrid form. -True -False

True

True or false: An accurate job (or position) description is important for determining appropriate pay. -True -False

True

True or false: Compared to small groups, big groups provide more opportunity for diverse views, ideas, and expertise. -True -False

True

True or false: Department managers must plan for their own departments while also planning what their departments will do to help achieve the organization's higher-level goals. -True -False

True

True or false: Healthcare organizations are generally considered to be labor intensive. -True -False

True

True or false: Management should be thought of as a cycle rather than a straight-line process. -True -False

True

True or false: Organizing particular tasks into jobs creates both division of work and specialization. -True -False

True

True or false: Planning and organizing are closely related because implementing an organization's plans might require a change in organizational structure. -True -False

True

True or false: Planning is a management function that involves managers at all levels of healthcare organizations. -True -False

True

True or false: Some work in an HCO may be done by workers who are not employees of the HCO. -True -False

True

True or false: To improve health in their community, managers of healthcare organizations often do more than just provide healthcare. -True -False

True

A Gantt chart helps a manager answer which of the following questions? -Which goals should we pursue? -Which tasks will be done when? -Where is my organization at now? -What are the threats and opportunities?

Which tasks will be done when?

A set of interrelated parts that function as a whole to achieve a common purpose is known as _______________. -an organization -a machine -a system -a network

a system

Which of these would not be part of a hospital's SWOT analysis? -Market share data for competing hospitals -A proposed new outpatient goal of the hospital -The hospital's financial gain or loss for last year -Recent customer satisfaction ratings of the hospital

A proposed new outpatient goal of the hospital

A project manager must plan and manage which of the following for a project? -Project boundaries and expected results -Schedule and timing of required tasks -Risks involved in the project -All of the above

All of the above

In healthcare organizations (HCO), the staffing work can be ____________________. -centralized in a human resources department that serves the whole HCO -decentralized to individual departments throughout the HCO -outsourced to consultants and staffing companies -All of the above

All of the above

Which of the following statements is correct regarding how physicians are organized in hospitals? -Physicians have a medical staff structure with clinical departments and hierarchy. -In recent years, medical and administrative structures having been merging and integrating. -The boundary between medical work and management work is unclear, so conflict arises. -All of the above

All of the above

Which of the following types of organizing must be done by healthcare managers? -Organizing work tasks into job positions -Organizing departments into an entire organization -Organizing jobs into departments -All of the above

All of the above

Which of these statements provides the best advice for planners? -View planning as an important event. -Avoid being distracted by subjective judgments. -Allow flexibility in the planning and in the plan. -Emphasize extensive detailed historical analysis.

Allow flexibility in the planning and in the plan.

An HCO's managers set base pay, wages, and salaries for each job based on all of these factors except what? -The value of each job to the HCO -Prevailing pay in the community for jobs -The HCO's approach to compensation competitiveness -An employee's years of experience in a job

An employee's years of experience in a job

The open systems approach supports which of these statements? -Managers do not have to be open to new ideas and innovations. -An organization is affected by and must interact with its external environment. -Open door management works well in healthcare organizations. -None of the above

An organization is affected by and must interact with its external environment.

Decisions about whom to hire often consider which of these? -Applicant-job fit and applicant-organization fit -Applicant-organization fit and applicant-environment fit -Applicant-environment fit and applicant-organization fit -All of the above

Applicant-job fit and applicant-organization fit

Which of the following statements does not identify barriers to effective performance appraisals? -Managers' personal biases and emotions might interfere with rating employees. -Managers might not have sufficient time and resources to gather and analyze performance data. -Employees might perceive appraisals as demeaning, judgmental, condescending, and punitive. -Appraisals might identify employees' future developmental goals to support their career plans.

Appraisals might identify employees' future developmental goals to support their career plans.

Which of the following would an HCO use to coordinate itself with the external environment and other organizations? -Hierarchical referral -Mutual adjustment -Boundary spanners -Liaison

Boundary spanners

There is no one best way to organize the structure of an organization, as discovered by management pioneer Joan Woodward and others. Which theory makes this point? -Contingency theory -Institutional theory -Administrative theory -Structure theory

Contingency theory

Which of the following is not a group structural characteristic that ultimately affects group performance? -Credibility -Membership -Authority -Culture

Credibility

The external environment that affects healthcare organizations can be divided into sectors. The market sector is important for which of these reasons? -New medical discoveries -Governmental laws -Economic and financial resources -Customers and clients

Customers and clients

An organic organization has which of the following characteristics? -Specialized rigid tasks -Decentralized decisions -Strict hierarchy and rules -Much vertical interaction

Decentralized decisions

Which organizational structure organizes departments and positions to focus on particular groups of customers and services? -Functional -Matrix -Divisional -Network

Divisional

Appraising performance of staff involves two main activities. What are these? -Identifying job performance expectations and measuring how well expectations were met -Evaluating job performance of workers and discussing those evaluations with them -Informally appraising performance throughout the year and formally appraising it once a year -Identifying job performance expectations and appraising it at least monthly

Evaluating job performance of workers and discussing those evaluations with them

With which organizational structure do managers organize work into core processes that are performed by self-managed, multidisciplinary teams of workers? -Network -Divisional -Horizontal -Functional

Horizontal

Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following approaches in management? -Bureaucratic approach -Human relations approach -Management approach -Social/psychological approach

Human relations approach

Which of these is not a skill that Robert Katz said managers use? -Technical skill -Informational skill -Human skill -Conceptual skill

Informational skill

Which of these statements about job analysis is not correct? -It now assumes that jobs are stable and constant. -It identifies the specific tasks and behaviors of each job. -It is interrelated with other staffing processes. -It may be done with observation, surveys, and interviews.

It now assumes that jobs are stable and constant.

Which of the following is not an advantage of internal recruitment compared to external recruitment? -It is inexpensive. -It provides a bigger pool of potential applicants. -It helps employee morale and retention. -The recruited employee already knows the organization.

It provides a bigger pool of potential applicants.

_____________ is the process of getting things done through and with people. -Human relations -Bureaucracy -Management -Planning

Management

Which organizational structure strives for both efficiency and customer satisfaction? -Horizontal -Matrix -Network -Divisional

Matrix

Which type of organization fits best with a stable, predictable environment? Organic organization Structured organization Correct! Mechanistic organization Dynamic organization

Mechanistic organization

According to Tuckman's team development model, which of the following is likely to happen first with a new group? -Members argue, disagree, and create conflicts; some members seek control. -Members set up ground rules for how to work together. -Members try to learn the group purpose and figure out what is ok and not ok. -Members assign tasks, do their work, and monitor progress.

Members try to learn the group purpose and figure out what is ok and not ok.

Employee job performance appraisals, employee career development plans, on-the-job safety reports, customer satisfaction data, and strategic plans would be useful for which step in training and developing workers? -Needs assessment -Content and methods -Implementation -Evaluation

Needs assessment

With which organizational structure do managers outsource functions and departments using contracts and electronic information systems? -Network -Divisional -Matrix -Functional

Network

Hiring someone to fill a job vacancy is likely to involve all of the following except what? -Recruitment -Job offer -Interviews -New employee orientation

New employee orientation

Which of the following statements about orientation of new staff is not correct? -Orientation should focus on technical and social aspects of work. -Orientation can use webinars, manuals, interactive meetings, mobile learning, and mentors. -Orientation should be completed during a new employee's first week of work. -All of the above are correct.

Orientation should be completed during a new employee's first week of work.

Which of the following statements about violence in healthcare organizations is most correct? -The healthcare industry has lower rates of workplace violence than most other industries. -Patients and their relatives and visitors cause much violence in HCOs. -Employees cause very little violence in HCOs. -HCOs have workplace violence because managers do not yet know how to prevent it.

Patients and their relatives and visitors cause much violence in HCOs.

Which of the following management functions should take place before all of the others? -Organizing -Planning -Staffing -Controlling

Planning

Which of the following statements about performance appraisals is most correct? -Some HCOs do them once a year, whereas other HCOs do them throughout the year. -Performance feedback should only come from an employee's immediate supervisor. -Numerical ratings scales ensure accurate specific measurement of performance. -Formal appraisals are more useful than informal appraisals.

Some HCOs do them once a year, whereas other HCOs do them throughout the year.

As part of an HCO's strategic planning, managers added more detail to their plans. They specified actions, steps, tasks, and schedules to achieve objectives and goals. Managers did this work during which stage of the strategic planning process? -Stage 1: Environmental Assessment -Stage 2: Organizational Direction -Stage 3: Strategy Formulation. -Stage 4: Transition to Implementation

Stage 4: Transition to Implementation

The Institute for Healthcare Improvement advocates improving the patient's experience of care, improving the health of populations, and reducing the per capita cost of healthcare. What does all this refer to? -National Healthcare Goals -IHI Strategies. -The Triple Aim -The Vision for 2025

The Triple Aim

Which of the following statements about group leaders is not correct? -The group leader must be appointed by a manager rather than elected by group members. -A group may have an official formal leader and an unofficial informal leader. -Groups may have multiple leader positions, such as chairperson, vice chair, and secretary. -Duties and responsibilities of a group leader should be defined and shared with the group.

The group leader must be appointed by a manager rather than elected by group members.

When a manager properly delegates authority to an employee to do work, which of the following does not happen? -The manager is still responsible for the work. -The employee knows what work is supposed to be done. -The employee accepts the authority to do the job. -The manager loses some of her own authority.

The manager loses some of her own authority.

Which of the following statements correctly describes groups in organizations? -They must involve more than one department. -They only make recommendations, not final decisions. -They may be permanent or temporary. -All of the above are correct.

They may be permanent or temporary.

Hospitals are developing continuums of care for which of the following reasons? -To adapt to new payment methods for care -To readmit more of their discharged patients -To focus on specialized intensive care -To keep physical healthcare separate from mental healthcare

To adapt to new payment methods for care

Which of the following is not a reason why a healthcare organization would utilize groups? -To help workers grow and develop professionally -To enable decisions to be made more quickly -To build commitment to solutions, changes, and plans -To obtain input and representation of stakeholders

To enable decisions to be made more quickly

Effective onboarding in an HCO would be least likely to do which of the following? -Help employees develop interpersonal and work relationships -Ensure that employees fully understand their new job and performance expectations -Teach employees the HCO's history, mission, values, and expected behaviors -Train and develop employees for job transfers and promotions

Train and develop employees for job transfers and promotions

According to institutional theory, an organization may comply with obligations of the external environment even though compliance would make the organization less efficient. -True -False

True

Reference checks are not good predictors of how well someone will perform in a new job. -True -False

True

The American College of Healthcare Executives and several other healthcare professional associations developed a model of leadership early in the twenty-first century that has gained support. This model is based on ___________. -situations -competencies -current trends in healthcare -employees needs

competencies

Some HCOs use a nonpunitive approach for employee performance problems that forces the employee to take responsibility for the problem and solution. This approach is called _________________. -second chance method -disciplinary action -decision-making paid leave -you-fix-it process

decision-making paid leave

Employee benefits, as part of total compensation, _________________________. -are worth about one-tenth of base pay -do not have to be the same for all employees -are all optional, so managers can choose which benefits to give -All of the above

do not have to be the same for all employees

The development of administrative theory by Fayol was important for improving _______________. -entire organizations -departmental goals -manual labor jobs -motivation of workers

entire organizations

Fairness in an HCO's compensation for a job compared to compensation for other similar jobs outside the HCO is known as _______________. -employee equity -external equity -job equity -internal equity

external equity

A health difference that is closely linked with social, economic, or environmental disadvantage is a ____________. -determinant of health -health outcome -health disparity -None of the above

health disparity

The management staffing function can be broken into seven processes. One of these staffing processes is ______________. -monitoring labor laws -leading employees -hiring staff -reviewing work

hiring staff

Managers should consider organization size, organization goals, and worker motivation especially when they decide ________________________. -how to group tasks into jobs -how much to raise prices for outpatient care -a new competitive strategy -None of the above

how to group tasks into jobs

In a healthcare organization (HCO) where all employees are valued, respected, and supported for their distinctive skills, experiences, and perspectives, and they all have opportunities to participate fully and experience personal fulfillment, the HCO practices ___________. -compliance -inclusion -innovation -staffing

inclusion

Employee protection is good for healthcare organizations because _______________________. -it supports workforce diversity and improves employee retention -it improves employee retention and increases cost of insurance -it increases cost of insurance and is required by law -All of the above

it supports workforce diversity and improves employee retention

A job description often states __________________. -job duties and employee benefits -employee benefits and job qualifications -job qualifications and job duties -All of the above

job qualifications and job duties

Compared to the average of all jobs, the number of jobs in health services management is expected to grow _________ between 2016 and 2026. -more than the average -the same as the average -less than the average -not at all

more than the average

Reporting relationships, vertical hierarchy, spans of control, grouping of jobs into departments, and systems for coordination are elements of _________________. -job descriptions -organization structure -strategic system -position design

organization structure

The health outcomes of a group of individuals, including the distribution of outcomes within the group, is known as ____________. health -population health -healthcare -medical care

population health

In order to have the range of services needed to fully care for a person or population, a healthcare organization may __________________. -offer diagnostic care -invest in chronic care -use electronic health records -provide a continuum of care

provide a continuum of care

The group structural characteristic that strongly influences who is in the group, how often it meets, which resources it needs, and whether it is temporary or ongoing is the group ________. -size -leader -culture -purpose

purpose

The type of planning that enables an organization to examine where it is now, decide where it wants to be in the future, and figure out how to get there is known as _________________. -future planning -competitive planning -strategic planning -systems planning

strategic planning

The idea that guides an HCO's decisions, actions, and behaviors in a consistent way to gain competitive advantage is the HCO's __________. -strategy -vision -plan -mission

strategy