Intro to Hosp. Chapter 4

If rooms revenue is $75,884 and the total number of rooms sold is 662, then the average daily rate is: $114.63 $125.00 $136.50 $118.75

$114.63

Depending on the type of hotel, housekeeping associates typically service between ________ rooms per day: 20 and 25 25 and 30 10 and 15 15 and 20

15 and 20

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is: 70% 85% 73.2% 60.5%

73.2%

Special hotel accounts for a company that has established credit with a hotel are called: guest folios rack rates audit rates city ledger

City ledger

Which of the following departments is not typically part of the hotel food and beverage division? Kitchen Room service Stewarding Gift shop

Gift shop

The largest department in the hotel, in terms of number of employees, is: front office food and beverage sales and banquets housekeeping

Housekeeping

The individual responsible for the task of balancing the guest accounts receivable is the: front desk sales associate concierge night auditor executive housekeeper

Night auditor

The triple bottom line or 3P approach addresses all of the following except: people purchases profit planet

Purchases

Property management systems are designed to assist front office employees in performing functions related to which tasks? Reservations, rooms, and guest management Restaurant reservations Meeting schedules Valet parking availability

Reservations, rooms, and guest management

The front office, housekeeping, concierge, security, and communications all belong to which division? Food and beverage Human resources Rooms Sales

Rooms

When selling a room, the front desk associate may suggest that the features of a larger room or a better view may be a superior value for the guest, which means that the front desk associate is: upselling providing a discount for a higher priced room selling the room at rack rate honoring a guest's request for a specific room

Upselling

In the times of the Greek and Roman empires, inns sprang up: near countryside manors along the main roads in city centers by the shore

along the main roads

The executive committee of a hotel is: comprised of key associates who head major departments the front desk manager and sales director also known as the general manager the food and beverage director and executive housekeeper

comprised of key associates who head major departments

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows, and other advice is the: front desk associate assistant rooms manager concierge bell captain

concierge

The area of the hotel that is often described as the nerve center or hub is: housekeeping night audit sales front office

front office

Hotel restaurants cater to both: hotel guests and the general public hotel and banquet guests hotel guests and employees hotel guests and the management team

hotel guests and the general public

The primary purpose of revenue management is to monitor hotel restaurant and room service orders increase profitability sell more rooms at discounted rates assist the concierge with customer requests

increase profitability

In most hotels, the executive committee: is responsible for creating the annual marketing plan sets room rates makes all decisions is involved in all major decisions, but ultimately responsibility lies with the general manager

is involved in all major decisions, but ultimately responsibility lies with the general manager

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except: room occupancy percentage number of available parking spots potential rooms revenue average daily rate

number of available parking spots

A catering event order (CEO) or banquet event order (BEO) is used to: alert the food and beverage department to large groups encourage guests to use the hotel restaurants provide the client and hotel with essential information about each function alert the front office to large check-ins

provide the client and hotel with essential information about each function

A demand forecasting technique used to maximize room revenue is known as: average daily rates property management system return on investment revenue management

revenue management

Average daily room rate (ADR) is determined by: total rooms occupied divided by total available rooms room revenue divided by number of rooms sold total rooms occupied divided by number of rooms sold rooms cost divided by rooms sales

room revenue divided by number of rooms sold

Dividing room revenue by the number of rooms available is known as: rack rate average daily rate revpar rooms occupancy percentage

rooms occupancy percentage

The rack rate is: the published rate that the hotel would like to get for a room the rate set for convention attendees a discounted rooms rate the price a room is sold for

the published rate that the hotel would like to get for a room

A position description for the front office includes all of the following tasks except: to clean rooms to offer additional services such as hotel information to sell rooms to maintain balanced guest accounts

to clean rooms