Introduction to Appointments

In addition to blocking out professional travel in the appointment book, assistants may arrange the flights and accommodations for physicians.

True

Medical office assistants are responsible for scheduling and canceling appointments.

True

Why is a pen used to record appointments in an appointment book?

Entries become a permanent, legal record

As an assistant, TJ deals with many people who want to see the physician. How should he handle all of these people?

Filter their requests

Dr. Brenner will be out of the office starting at 3:15 PM on August 10. How should the assistant record this in the appointment matrix?

Block out the time on August 10, and note the reason the physician is unavailable.

What does the abbreviation "c/o" stand for in an appointment book?

Complains of

When blocking out unavailable appointment times, why is it important to note where the physician will be?

In case there is a need to contact the physician

What is the standard procedure for writing a patient's name in the appointment book?

Last name, first name

What does the abbreviation "NP" stand for in an appointment book?

New patient

Which of the following is a key step in scheduling an appointment?

Offer the patient choices of dates and times

What should guide the medical office assistant in making appointments?

Office policy

What does the abbreviation "PT" represent in an appointment book?

Physical therapy

In what manner must medical office assistants present themselves when talking to patients?

Polite and courteous