introduction to business

A person with a high degree of emotional instability who does not handle stress well has the personality trait of __________.

neuroticism

Which of the following might be found in a coffee shop's mission statement?

"We will use only the finest, ethically sourced ingredients."

Which of the following is a reason that a manager might be hesitant to delegate tasks?

A manager may not want the extra work required for monitoring delegated tasks.

Which of the following should managers do when confronting direct reports?

Address issues in a timely manner c.) Deal with problematic direct reports firmly d.) Regularly review performance

Which of the following statements is true?

An employee with a good reputation will relate well to bosses in general.

Jake tends to take charge and make decisions that others have to follow.Which management style does this represent?

Autocratic

__________ is an organizational plan that is in place for responding to possible events.

Contingency planning

A small business owner measures the performance and determines the type of action to take.Which phase of the management process is represented in this scenario?

Controlling

__________ is the highest level of strategy.

Corporate strategy

Which of the following statements is a goal for Eduardo's, a pricey downtown restaurant?

Eduardo's will end the next fiscal year with a 15% profit increase.

Which of the following focuses on ensuring that an employee feels he or she is being treated fairly, compared to coworkers?

Equity theory

__________ is the idea that people aim for goals that they think they can attain.

Expectancy theory

In a decentralized organization, the chain of command is __________.

Flexible

A corporation creates Southeast, Northeast and Midwest departments to address needs specific to each of those regions.Which type of departmentalization is this?

Geographical

Which of the following is a reason that a manager might perform well in delegating tasks and activities?

He is comfortable sharing responsibilities with others.

Which of the following tasks would occur during the acquiring phase of the Human Resource Process?

Human Resources created job announcements to use during recruiting.

Which of the following tasks would occur during the maintaining phase of the Human Resource Process?

Human Resources ensured raises were included in employees paychecks.

Which of the following tasks would occur during the developing phase of the Human Resource Process?

Human Resources would train the newly hired staff on the company policies

Which of the following statements is true?

Managers should be aware of workloads and appreciative of extra effort.

A person that Corinne hired starts showing up late for work every day. She considers assigning shop cleanup duty to that person for a week, instead of a building task he or she enjoys.Based on the methods described in Reinforcement Theory, Corinne suggests using __________ to change the employee's behavior.

Negative punishment

A small business owner shows his partner documents that group together necessary activities and their associated resources.Which phase of the management process is represented in this scenario?

Organizing

Which of the following is true regarding the appraisal process in business?

Performance appraisals should be used by managers to ensure recent performance problems do not overshadow the overall performance.

Which of the following is true about the appraisal process?

Performance appraisals should provide results that determine whether an employee receives a pay increase or promotion.

A small business owner shows his partner documents with their six-month goal as well as other goals and how to achieve them.Which phase of the management process have these business owners completed?

Planning

A person that Max hired starts showing up late for work every day. He considers requiring that person to continue working at the end of the day for double the amount of time he or she was late. According to Reinforcement Theory, Max suggested using a form of __________ to change the employee's behavior.

Positive punishment

Gayle needs the person she hired to work overtime to meet a deadline, but she knows he does not want to. She considers providing him dinner while he works, and let him leave early the next day for staying late.Based on the methods described in Reinforcement Theory, Gayle suggests using __________ to change the employee's behavior.

Positive reinforcement

A corporation streamlines workflows by combining all purchasing tasks into one department.Which type of departmentalization is this?

Process

Which of the following is true about performance appraisals?

Results are used to determine demotions as well as promotions.

Which of the following is a type of compensation paid to an employee based on a specific period of time?

Salary

Which of the following is likely a long-term goal?

Sam is a high school senior who hopes to someday be a doctor.

Which of the following could be a job title for a first-line manager?

Supervisor

At the Pyrofic Corporation, managers thought they had to track the employees' every move. They assumed employees would take any opportunity to avoid work.According to this scenario, the managers of Pyrofic Corporation had used the _______ motivation theory in dealing with their employees.

Theory X

Which of the following is a reason that some people are reluctant to delegate tasks?

Thinks another person is not qualified to perform tasks

Peter's ability to schedule and prioritize work in the department that he manages demonstrates effective __________ skills.

Time Management

Which of the following is an example of a job title for a top line manager?

Treasurer

Julian and Stella agreed that it was refreshing to work for a company that provided an excellent work environment and recognized their hard work and achievements. It was more than just good pay and job security; their supervisors wanted them to take responsibility and grow in their positions. They realized how fortunate they were to work for PSI.The management's relationship with employees illustrates a company that operates a workplace based on the __________ motivation theory.

Two Factor

The characteristics of __________ include good working relationships, as well as being more forgiving.

agreeableness

A manager who is fair to all direct reports will have _________.

candid discussions

One of the traits of a __________ organization is that decisions are made at the top.

centralized

The procedures an organization has in place to deal with known changes in the internal and external environments are known as __________.

change management

The team that Rebecca manages relies on her expertise to explain the new features of computer software, recognizing that Rebecca possesses the __________ skills needed to perform her job well.

conceptual

People who are more spontaneous and are less organized and less self-disciplined have a low degree of __________.

conscientiousness

A corporation can focus on a unique group of consumers by grouping all activities that relate to dog owners.Which type of departmentalization is this?

customer

Sam prefers that every person involved in a decision has the opportunity to voice his or her perspective.Which management style is Sam practicing?

democratic

A good manager will develop direct reports by holding __________ often and regularly.

development discussions

Employees appreciate managers letting them make decisions in implementing the creative data they develop.

free rein

One of the positive aspects of __________ is that it brings in a fresh perspective.

external recruiting

A(n) __________ can be a reward system to build loyalty and motivate employees to perform well.

incentive program

A(n) __________ indicates all of the jobs within an organization.

job analysis

Being mindful of career goals is one way that __________ have a critical role in developing staff.

managers

Which of the following benefits is required by law for full-time employees at larger organizations?

medical insurance

A downside of a flat organizational structure is __________.

more potential for confusion

Different organizations will have different __________, but after a certain point, they will all have top, middle and first line managers.

organizational structures

With __________, employees have a say in what their jobs are and how they get to do them.

participative management and empowerment

One of the downsides of __________ is that they are usually only positive.

reference

Chad manages the department that makes every computer function in the organization happen, so he must have the __________ skills necessary to lead a team of computer developers.

technical

Mateo enjoyed working for a company that presumed employees were not only eager to work, but also trustworthy. He realized how fortunate he was to work for this company.Based on Mateo's observation, the company's management operates according to __________ motivation theory in dealing with its employees.

theory y

Employees need to understand how upper managers __________.

think and work