Introduction to Supply Chain Management Test 3 Review
Which one of the following is NOT a Sales Force Automation tool? -Knowledge Management -Lead Management -Sales Territory Management -Call Center Management
Call Center Management
Which Transportation Company Classification is described as a person or company who transports freight under contract to limited number of shippers?
Contract Carrier
Which global facility type is focused on product development and engineering for products that they manufacture?
Contributor Factory
The transfer of goods from an inbound carrier to an outbound carrier, without the goods being put away into storage is known as?
Cross Docking
Companies work very hard to reduce the number of their present customers which never return. This customer defection is often referred to as? Correct answer:
Customer Churn
The concept of predicting the net profit which could be attributed to the entire future relationship with a specific customer is known as?
Customer Lifetime Value
The release of technology (or the source code for technology) which is subject to Export Administration Regulations, to a foreign national (i.e., non-US citizen) located within the United States, is known as?
Deemed Export
Which type of services offer tangible components along with the service component?
End Product Services
When an organization attempts to offer the right products and services to customers at the right time through the offer of individual promotions tied to specific events, like birthdays and anniversaries, this is referred to as?
Event-based marketing
A retailer with two cash register lines/checkout stations open is an example of a single-channel, multiple-phase queuing system.
False
An import can only occur inside the borders of your home country and an export can only occur outside the borders of your home country
False
Balking occurs when customers decide to leave the queue after some length of waiting time in the queue
False
Keeping an existing customer costs 5-10 times as much as finding a new customer
False
Owning a private warehouse provides a manufacturing company with control and flexibility without presenting a financial risk.
False
Segmenting customers on the basis of things like products purchased, sales history, demographic information, and desired product features can dilute the results of a CRM program
False
The logistics practice of unloading materials from an incoming truck or railcar and loading these materials directly onto outbound trucks or railcars, with little or no storage in between, is known as consolidation.
False
The process of analyzing customers who have stopped buying to determine why is known as customer behavior modification.
False
The transportation term of sale known as Free on Board (F.O.B.) Origin requires that the seller retain ownership of the product from the point of origin until it reaches the buyer's destination.
False
Themed restaurants such as the ESPN zone, Rainforest Café, and Chuck E. Cheese, are all examples of Entertailment facilities Incorrect answer:
False
Which of the following is NOT one of the key tools and components of CRM? -Generalizing Customer Communications -Target Marketing -Predicting Customer Behaviors -Cross-Selling and Up-Selling
Generalizing Customer Communications
Which one of the following is NOT one of the functions of the World Trade Organization?
Helping to combat emergencies, such as the worldwide pandemic
What is the common name of the warehouse network that is configured with a centralized warehouse which holds most of the inventory linked to a series of smaller geographically dispersed warehouses which hold only a small amount of inventory to support their local area in the immediate time frame?
Hub and Spoke
If the demand for the service exceeds the capacity of the service operation to perform the service, the alternatives include all of the following EXCEPT? -Make customers wait for the service -Make service workers wait for the customers -Turn customers away -Increase service capacity
Make service workers wait for the customers
Which of the following modes of transportation has the most capability (i.e. can handle the most different kinds of freight in terms of volume, variety, and weight)?
Rail
The term used to describe when a potential customer decides to leave the queue or waiting line is?
Reneging
Which global facility type manufactures products at low cost but with skilled workers and significant managerial resources?
Source Factory
When an international shipment reaches the US, the Importer of Record must file entry documents at the port of entry. The goods are not legally entered into US commerce until all of the following criteria are met, EXCEPT?
The Shippers Export Declaration (SED) has been submitted to CBP.
Implicit services involve such aspects as the attitude of the servers, atmosphere, waiting time, and convenience, as well as other similar aspects
True
Reverse Logistics involves the process of moving a product from the point of consumption back to the point of origin to recapture value or ensure proper disposal
True
The US Department of Homeland Security is responsible for preventing the entry of terrorists and the instruments of terrorism, and ensuring the efficient flow of lawful traffic and commerce
True
The WTO is the only global international organization dealing with the rules of trade between nations
True
The greater the desired customer service level is, the more warehouses the company may need to have, but the tradeoff is maintaining a higher inventory level
True
Persuading a customer to buy a more expensive product or service, than they are already planning to buy, is known as?
Up-Selling
The international agency that administers trade agreements, facilitates trade negotiations, and helps to resolve trade disputes, is?
World Trade Organization
Which one of the following is NOT an activity typically performed by a company's call center?
Determining inventory levels of critical products.
Which of the following is NOT one of the four primary activities of Service Response Logistics? -Distribution Channels -Facilitating Goods -Service Quality -Waiting Times
Facilitating Goods
A Deemed Export is the release of technology or source code that is subject to the Export Administration Regulations, to a US citizen located in the United States
False
Motor carrier (i.e., trucking) is the most reliable mode of transportation.
False
Explicit services involve such aspects as the availability and access to the service, consistency of service performance, comprehensiveness of the service, and training of service personnel
True
Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity? -Sharing cross-trained employees -Utilizing technological tools like computers and automated systems -Using customers to provide services -Utilizing fewer facilitating products
Utilizing fewer facilitating products